# StonehamBank Mobile — user reviews > 16 indexed App Store user reviews of StonehamBank Mobile by StonehamBank - A Co-operative Bank, rated 4.90/5 from 695 ratings. - Source: https://appshunter.io/ios/app/stonehambank-mobile/id888788073/reviews - App overview in markdown: https://appshunter.io/ios/app/stonehambank-mobile/id888788073.md - Rating breakdown: 5★ 634 · 4★ 38 · 3★ 12 · 2★ 5 · 1★ 6 ## What do users think of StonehamBank Mobile? Overall sentiment: mixed **Pros** - 👍 User-friendly and easy to use - 🚀 Convenient mobile banking from anywhere - 💼 Excellent customer service and support - 📱 Mobile check deposit feature - 🎨 Improved app design and layout **Cons** - 🐛 Frequent login and authentication errors - 🐛 App crashes and doesn't work on WiFi - ⚠️ Face ID functionality broken on newer iPhones - 🔧 Web app instead of native app - 📸 Mobile deposit photo capture difficult - 🔐 Security code delivery issues - ⚙️ Cumbersome bill pay interface - 🔄 Repetitive new feature screens on startup **Commonly reported bugs** - Login error messages prevent account access - Face ID not working on iPhone 12 Pro and newer - Security code not sent to phone during login - Device ID not recognized after phone upgrade - Error 0014 when using WiFi connection - Mobile deposits not functioning - Multiple login attempts required to access account **Most requested features** - Native app instead of web-based application - PIN sign-in option - Improved mobile deposit photo capture - Streamlined bill pay interface ## Most critical reviews (10 lowest-rated) ### 1/5 — The new app is horrible! *2024-05-13* This new app is horrible. Every time I log in I get an error message. I can’t see my account details, can’t transfer funds, nothing. It takes multiple attempts to log in before I can see my account details and do anything. I wish they’d go back to the way it was when it actually worked. **Developer response:** Hello, thank you for your review. Our customer’s feedback is crucial as we continue to work on making the app more user friendly. We value your review and will be sure to pass your comments along to our development team. If we can assist you in any way, please call us at 888.402.2265. ### 1/5 — Junk *2022-10-25* This app is junk, mobile deposits don’t work ### 1/5 — Security Code Not Sent To iPhone12Pro *2021-01-03* This app used to be great, but now I can never log into the app. I can log in to the website just fine, however, when logging into the app - when it asks which cell phone number to send the security code to, no matter which phone number I select, it does not send a security code. I called Stoneham Bank customer service and their suggestion was to call Verizon... I’m sure Verizon gives a crap about your app. ### 1/5 — Newest update broken *2020-04-17* This app seems to update itself internally every time it loads up. Since the last update, the app no longer works on WiFi. I just get an error 0014 every time. If it turn WiFi off, it works fine. Also, every time it does load, I have to go through all of the “new features” screens every time. This app was subpar at best before, but now it’s gotten worse. ### 1/5 — Locked out of my account *2018-03-18* Ever since I upgraded my phone (to an iPhone 8), I haven’t been able to log into my account. I go through several steps only to get an error message about my device ID not being recognized. Please fix this issue! This was a great app that I never had any issues with before and especially loved using the mobile check deposit feature. Now that I can’t use the app, it means I’ll need to make trips to the bank to deposit checks, which is an inconvenience. ### 1/5 — bunk *2016-08-20* pretty bunk app tbh ### 2/5 — Stoneham Bank App *2024-11-01* Function is moderate, you can tell it’s a website app. I’d like to see a real app like bank of america, not a cheap web app **Developer response:** Hello, thank you for your review! Our customer’s feedback is crucial as we continue to work on making the app more user friendly. We value your review and will be sure to pass your comments along to our development team. If we can assist you in any way, please call us at 888.402.2265. ### 2/5 — Not Good *2021-08-10* The sign on issues are infuriating. If you’re going to integrate with Face ID make sure it works. It doesn’t. ### 3/5 — Don’t love it *2023-07-18* Since you have changed your software, it’s hard to capture the photo of a check for mobile deposit. It was much easier before. Also, I preferred to sign in with a pin number. And I’m not happy with the changes in the online bill pay. I have many bills that I pay and find it very cumbersome. **Developer response:** Hello, thank you for providing us your review and for being a customer of StonehamBank. As we continue to make enhancements to our mobile banking app, we will be sure to pass your comments along to our developers. If we can assist you in any way, please call us at 888.402.2265. ### 4/5 — Good update *2017-03-24* I like the new look. The old one needed an update. I find it easier to get around the app. Nice job Stoneham. ## Most praised reviews (6 highest-rated) ### 5/5 — The Best Bank *2025-02-02* Use this bank and get the feel of having all the benefits of a very large bank. I love them have been with them for over 25 years….thank you **Developer response:** Hello, thank you for your review and being a dedicated customer of Stoneham bank for 25 years! ### 5/5 — Mobile banking *2024-12-21* Very user friendly and easy to use **Developer response:** Hello, thank you for your review. We are happy to hear about your positive experiences with StonehamBank. ### 5/5 — Thank you *2024-04-18* exceptional service always ***** **Developer response:** Thank you for taking the time to leave us your feedback. We are happy to hear about your positive experiences with StonehamBank! ### 5/5 — Stoneham Bank App *2023-10-30* Function is moderate. I’d like to see a new app not a. web app **Developer response:** Hello, thank you for taking the time to share your feedback! We appreciate your comments and we’re always working to enhance the user experience within our current platforms. Your support as a valued customer means a lot to us! ### 5/5 — iPhone 12 Pro *2020-11-18* The app is great except for the Face ID not working on iPhone 12 Pro. If you could fix this it would get 5 stars. The Face ID had worked in my iPhone 11. ### 5/5 — Thumbs Up! *2019-05-20* This app makes banking so convenient and efficient. I can bank from anywhere. I give this app two thumbs up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*