# StorageTreasures Auction App — user reviews > 128 indexed App Store user reviews of StorageTreasures Auction App by OpenTech, rated 2.80/5 from 267 ratings. - Source: https://appshunter.io/ios/app/storagetreasures-auction-app/id6448074082/reviews - App overview in markdown: https://appshunter.io/ios/app/storagetreasures-auction-app/id6448074082.md - Rating breakdown: 5★ 89 · 4★ 19 · 3★ 23 · 2★ 31 · 1★ 105 ## What do users think of StorageTreasures Auction App? Overall sentiment: negative **Pros** - 🚀 Great app - 👍 Easy to use - 🚀 Convenient for bidding on the go - 👍 Helpful for treasure hunting **Cons** - 🐛 Buggy and glitchy - 🔍 Poor image quality and lack of zoom - 🔒 Excessive security measures - 💰 Expensive fees and premiums - 🚫 Auctions get canceled frequently - 🚫 Shady practices by storage facilities **Commonly reported bugs** - App freezing and crashing - Login and authentication issues - Incorrect auction information and missing items - Inconsistencies between app and website **Most requested features** - Saved search functionality - Improved bid history and watchlist - Ability to see bid counts and number of watchers - Better communication and transparency from the company ## Newest reviews (18 of 128) ### 3/5 — Can’t even make a acc *2026-05-29, version v1.21.0* The way to make a acc is so hard I’ve been try for like 2 days now I don’t understand why it’s so difficult to just simply make a acc it was asking me questions at one point I don’t even understand like do you know any of these people like how abt I suppose to know any of em? ### 1/5 — Hidden Fees, Rude Support, and Unstated "Penalties" for Upgrading *2026-05-05, version v1.21.0* I have been a dedicated member of StorageTreasures since October of last year, successfully winning 19 auctions and consistently paying for a Pro Business membership ($30/mo). Up until recently, I was a loyal customer, but my recent experience with their customer service and billing has been unacceptable. The Issue: After taking a two-week vacation, I temporarily downgraded my account. When I returned and attempted to upgrade back to my Pro Business status, I was told by customer service that everything was set and "working properly." However, upon winning my next auction, I was charged an 18% commission instead of the 9% rate guaranteed by my membership. The "Hidden" Policy: When I contacted support to resolve the overcharge, I was met with extreme rudeness. After being denied a supervisor and calling back to reach a different representative, I was finally told that if you downgrade your membership, you are "penalized" and forced to stay at the lower tier for at least a month before being allowed to upgrade again. Why this is deceptive: • Zero Transparency: This "one-month" rule is not stated anywhere in their written policies, nor is it listed anywhere on their website. • Misinformation: I spoke to five different representatives before anyone mentioned this rule. The earlier reps specifically told me my account was "good to go" for the upgrade. • Poor Service: Instead of acknowledging the lack of clarity, the staff was dismissive and unhelpful, essentially telling me "this is just how it is." StorageTreasures is effectively penalizing professional users who want to spend more money on their platform by hiding behind unwritten rules. If you value transparency and professional support, be very careful with how you manage your membership here. They will overcharge you and then refuse to fix the mistake. Key Details Included: • Your History: Established that you are an experienced user (19 wins) to show this isn't a "beginner's mistake." • The Financial Hit: Specifically mentioned the jump from 9% to 18% commission. • The Runaround: Highlighted that you spoke to five different people and were denied access to a supervisor. • The Lack of Documentation: Emphasized that this "policy" is nowhere to be found in writing. ### 1/5 — Bad option of buy *2026-04-06, version v1.21.0* They put things that don't work, the administrators should check no one buys them and they only put some different things (pure garbage) and they put it back or just change the orienrasion of the photos, first they check if there is something good they grab it and when you go for it it is already all Scrambled... ### 1/5 — App and website need updating *2026-04-01, version v1.21.0* I’m pretty yah make enough to update both app and website. I’m about to miss out on a bid because the 2005 system yah have to add a payment is outdated. ### 1/5 — Careful *2026-03-17, version v1.20.0* Becareful with cube smart in Nashville tn .. storage units they scammed me for 600 dollars and tampered with a unit after I complained and wanted my money back the manager said she couldn’t give me money back the police got involved and reported it. To storage treasures they banned my account I didn’t receive any of the items and didn’t get a refund also was banned from the site I’ve purchased over 20 units prior with no problems this company wouldn’t even hear me out and believed that facility which is a joke if I could put 0 stars I would ### 1/5 — Scammmmmm *2026-03-12, version v1.20.0* This is a total scam , I won a unit and in the app don’t even shows that I was bidding Doesn’t show a winner and don’t even says that I lose or anything ### 1/5 — No funciona *2026-02-25, version v1.19.0* Está aplicion no me funciona para nada no me deja avanzar ni poniendo mi correo ni mi número de teléfono incluso hice otro correo nuevo y aún así no funciona ### 1/5 — No pierdas tu tiempo *2026-02-18, version v1.19.0* Lo intente gane suspuestamente y cuando fuy q recoger el administrador lo habia vendido a alguien mas , no se ilusionen esto es una estafa ### 3/5 — Not the same *2026-02-04, version v1.19.0* The app doesn’t show how many bids or how many views, but the website version does. It’s frustrating to have to go to a different version to find out this information. Also it would be nice to know how many bidders are watching a certain auction. ### 1/5 — terrible support *2026-02-03, version v1.19.0* Not good support. there is no answer ### 1/5 — Frustrating Experience with Missing Items and Poor Updates *2026-01-29, version v1.19.0* The app performs very poorly. It frequently freezes, and bid updates are not reflected in real time. During major sales, not all auctions are visible, which makes it difficult to participate effectively. Auctions are often canceled without notice. Another serious issue is the behavior of the managers who take photos. They sometimes open bags, suitcases, drawers in dressers, or boxes, which is clearly visible in the photos, but no action is taken to address this. It’s uncomfortable and unprofessional. Additionally, some items that appear in the photos are actually missing from storage, which causes confusion and disappointment. Overall, the app is frustrating to use and does not reliably represent the auctions. ### 2/5 — Fees *2026-01-24, version v1.19.0* They charge a premium fee on all lockers bought!!:( ### 1/5 — Scam *2026-01-22, version v1.19.0* I won a unit, when I called the storage facility to see what time I could come and pay the remaining balance I was told they don’t auction off units at that facility the worker said she would ask her manager about it and never got back to me I didn’t get a refund and also had my account suspended for not picking up the stuff in the unit, there is no customer service number either only the option to submit a complaint which did nothing !!! ### 3/5 — Needs some work *2026-01-11, version v1.19.0* There are a few things about the app that definitely need updated. My most frustrating thing is that my app always shows a red notification. I’ve tried everything to to get it to go away, so that when an actual notification comes I can recognize it. But to no avail. It’s made me want to delete the app altogether. ### 2/5 — Needs work *2026-01-09, version v1.19.0* App is decent. Was good when I first started. Lately alot of the auctions get cancelled when it’s almost over. Claiming tenant paid. Just won one today an hour later get called from storage place claiming tenant paid debt. ### 1/5 — Scam *2026-01-08, version v1.19.0* Very upset I had a unit I bidded 420 on and it should be mine but your own servers lagged out and prevented me from bidding so someone else won at 410 with 10 min still on the clock which is such garbage been bidding on it the past 2 days , please resolve this issue cause I would not call that a soft close at all ### 2/5 — Cancel auctions all the time *2026-01-07, version v1.19.0* If you are winning a good storage in a low price they will cancel the auction …. Not a chance to get a good storage on this app ### 1/5 — Terrible company *2026-01-02, version v1.19.0* They have no understanding of things happening in life some situations you need a little bit more time to clean out the storage unit. If you do not clean out the storage unit in the therm amount of time, they will suspend your account go to storage auctions.net. Never had issues with them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Zip code filter is broken *2026-08-11, version v1.22.0* Zip code filter takes me to locations several thousand miles away despite me setting it to a 10 mile radius from me. It also takes several minutes for photos to render on the App compared to the web version. App needs work. Web version it is. ### 1/5 — Be carefully *2026-07-05, version v1.22.0* These people are scamming people report to Florida attorney general for investigation. Becarefully auction site are scamming people with manager be warned ### 1/5 — Worse than a Vibe-Coded Slop *2026-07-02, version v1.22.0* The UX of this web-app wrapper is so worse, you might actually have better experience on vibe-coded apps. Do the developers/management even try this sheet of an app even once? ### 1/5 — Leyes *2026-06-24, version v1.22.0* Very bad application ### 1/5 — Charge for app *2026-06-22, version v1.22.0* They put an update out says to update soon as I’m trying to update it it wants me to pay for the app now and that’s not good ### 1/5 — Horrible service and theft *2026-06-20, version v1.22.0* I upgraded to the probidder max, had successfully completed 6-7 buys no issues. Bought a 2007 Tahoe in Tennessee from extra storage. Drove to Georgia to stay the night ,7hours into winning the auction and paying the invoice. I received a call from their manager stating that she meant to pull the sale, that a drug addicted homeless man had been living in it and was full of urine and drugs and needed to have the local yard come get it for parts instead. I then get an email from storage treasures stating my account is locked for refusal to clean out. I had 72 hours 12 hours into they cancelled my purchase, locked my account and refuse to make it right, I am also out for the purchase price invoice I paid. Still within my clean out time and I’m told if I go to the property I will be arrested because I am tresspassed and I’ve never been there mind you. So they took my money,kept the vehicle and locked my account all within 24 hours and my driving and spending thousands to get this vehicle and they take both the vehicle and my money. ### 1/5 — Wouldn’t recommend to anyone *2026-05-29, version v1.21.0* Customer support is useless. There’s ways to buy units without them making a penny… just do research. ### 1/5 — Scam App? *2026-05-09, version v1.21.0* I won a bid and had 24 hours to complete a payment. Less than 24 hours went by and I’m banned and can’t bid and can’t receive the unit anymore after they already took $108 out of my bank account. Can’t get in touch with anyone I’ve sent two help forms now and can’t seem to find a phone number to speak to someone. Don’t trust this app. It’s a waste of time and steals your money ### 1/5 — Bad *2026-05-09, version v1.21.0* To whom it may concern: I had won this auction, but as the scheduled end time approached, the seller extended the deadline by an additional three hours. Furthermore—as those three extra hours were drawing to a close—no one had placed any further bids; then, with just three minutes remaining, someone finally did. I placed a counter-bid, but another person immediately outbid me again. I strongly suspect this was the seller themselves... because they weren't going to make the amount of money they wanted. In my view, this constitutes fraud, as they failed to honor the posted schedule, leading to this entire situation. This kind of behavior is very discouraging for people who are looking to purchase items. Please take steps to rectify these situations, as my husband, other family members, and I rely on your platform to acquire goods. If this continues, we—along with many others—will stop using your services. And, of course, when we share our negative experiences with others, they take that into consideration—just as we took others' recommendations into consideration when we first decided to shop here. Thank you very much. ### 1/5 — What’s going on? *2026-05-06, version v1.21.0* I can no longer log into my account no matter what I do. I have deleted the app and reloaded it,changed my password , nothing. What is going on with this site? ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-06-20, version v1.22.0* App is easy to use. For those who say that app doesn’t notify when a listing is cancelled, if you bid on it, it will notify you. FYI. Ty ### 5/5 — It’s been what it says it is *2026-02-16, version v1.19.0* It’s been what it says it is from the get. I can’t ask for more than that. One unit cancelled when I was top bidder, and I’m still disappointed, but It’s written in what to expect and what may happen. It’s been super easy dealing with management at the facilities. Fingers crossed it keeps going smooth. ### 5/5 — Needs an update. *2025-04-17, version v1.12.0* I love the app. Buy multiple units weekly. But as I’m searching I scroll and then the same units keep appearing. Like it will only let me go so far and then it just shows the same units. Please fix this so I can see all units available in my search area. ### 5/5 — Gotta love this app *2025-04-16, version v1.12.0* I love the new updates and everything done with the app! ### 5/5 — Best Storage Auction App *2025-02-17, version v1.11.0* Today I got 2 units for a total for 3 grand One had early 2000s audio equipment with some high quality speakers and Louis Vuitton shoes!!!! The other one had a 1971 Volvo P1800E and it only had 2000 miles on it with everything intact!!!! Thank the Lord Jesus Christ for everything today. ### 5/5 — Some concerns BUT *2024-10-15* Haven’t had any real issues so far, but the fact that they restart auctions and add 30 days as the unit was ending soon. Should be able to remove your bid when this happens. But have had great experiences with purchases and interactions with storage company employees. So I feel they deserve a 5 star review. Just my opinion. **Developer response:** Thank you for the 5-star review and for sharing your experience—we’re glad to hear you’ve had positive interactions and successful purchases! We understand how frustrating it can be when auctions are extended or canceled. About 40% of storage auctions are canceled industry-wide, often because tenants pay their balance or resolve the lien before the auction ends. Facilities are required by state lien laws to stop the sale in those cases. We know this can be disappointing, especially when you’re actively bidding, and we appreciate your patience. Don't give up—there are always new auctions being added daily, and we hope you continue finding great units and experiences on our platform! Thanks again for your support and valuable feedback. —The StorageTreasures Team ### 5/5 — Love this app *2024-10-02, version 1.6.1* This app is great. I can finally bid on storage auctions while on the go. It just launch so there are things that need to be fixed but so far everything is perfect and the quality of the images holds its clarity. ### 5/5 — LOVE IT! *2024-06-26, version 1.6.0* I absolutely love this app! I have won over 9 auctions and it just keeps getting better! I recommend this to anyone that likes the storage auction life! Great platform & great customer service!!! ### 5/5 — Excellent and professional *2024-06-24, version 1.6.0* Really it’s the more professional and honest app for my ### 5/5 — 1 auction app *2024-06-19, version 1.5.0* Been using this app for years it is by far the best app for any auctions easy easy to use so I have bought many auctions in the years! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*