# StorID — user reviews > 39 indexed App Store user reviews of StorID by PTI Security Systems, rated 3.00/5 from 79 ratings. - Source: https://appshunter.io/ios/app/storid/id6461457879/reviews - App overview in markdown: https://appshunter.io/ios/app/storid/id6461457879.md - Rating breakdown: 5★ 30 · 4★ 8 · 3★ 4 · 2★ 8 · 1★ 29 ## Newest reviews (11 of 39) ### 2/5 — Have to force quit to disable tracking *2026-06-17* The app doesn’t need to geolocate for hours in the background and the developers seem incapable of understanding why that’s an issue. Even with “only when using the app” it will run in the background. So don’t give me the whole “we need this geofencing for user experience” nonsense. Just get a location when the app is open at the storage unit and call it done? **Developer response:** Hello succotasha thank you for your honest and detailed feedback. Our product and development teams will review it carefully and explore how we can make improvements. ### 2/5 — Review *2026-06-05* I had trouble from switching different storage units from one to the other and got locked out of my old one and couldn’t get into my old one to get my stuff and move it into the new one! Told me I had certain amount of time to move it and if didn’t move it would cancel and just keep it as my old one but never switches back to my old one! **Developer response:** Hello Sanchez Charles, thank you for your review. However, it is not entirely clear to us how the mobile app affected your experience. Could you please provide more specific details about the issue you encountered? We would also like to know whether you contacted the facility staff for assistance. Any additional information you can share will help our development team investigate the situation and improve the overall user experience. ### 1/5 — Super inconsistent *2026-05-17* My access points don’t show up. A fix that I have found is to completely delete the app and re download it from the App Store then re login and hope you remember the password you used. I believe the issue I have found is that whenever I restart my phone the access points are no longer available when I go to use the app. It’s honestly quite a hassle to have to go the facility office for them to create a ticket and maybe fix the issue. It’s a real shame to have to go from a perfectly working app to one that barely works at best. **Developer response:** Hello GabeWhite_69, and thank you for your feedback. Could you please provide additional details? For example, does your facility use keypads with Bluetooth enabled, and if so, was the equipment setup completed correctly to allow you to detect Access Points in the app from a close distance? Also, instead of reinstalling the app, you can try logging in again or using the swipe-to-refresh action within the app. ### 1/5 — Tracks your location *2026-05-04* This app tracks your location even after you think you’ve stopped using it. The app seems to trick the iPhone into thinking the app is for navigation. That way it can keep tracking your location long after you’ve left the storage facility. Really creepy. Update based on the developer response: the developer response is misleading. Geofencing on iOS is event-driven and does not produce the continuous blue navigation arrow I saw in the Dynamic Island hours after leaving the facility. That indicator means the app is using continuous location updates, likely via the location background mode meant for navigation apps. That is not geofencing, and citing legitimate proximity features does not explain sustained tracking long after I had left the geofenced area. Either be straight about which iOS APIs the app actually uses, or stop using ‘geofencing’ as cover for something more aggressive. **Developer response:** Hello olreviews, Geofence-based location tracking is a legitimate and widely used mobile capability. The app relies on it to function correctly with Entry/Exit devices installed at the facility as part of the system architecture. The app transparently requests location access; if declined, a header within the app is shown, and functionality is limited—there is no hidden tracking. For StorID/self-storage access, geofencing is justified as it enables proximity-based features such as detecting when a tenant is near a facility, showing relevant access points, preventing wrong-site interactions, and improving BLE/keypad behavior. ### 1/5 — Tracks your location *2026-05-03* This app tracks your location even after you think you’ve stopped using it. The app seems to trick the iPhone into thinking the app is for navigation. That way it can keep tracking your location long after you’ve left the storage facility. Really creepy. **Developer response:** Hello olreviews, Geofence-based location tracking is a legitimate and widely used mobile capability. The app relies on it to function correctly with Entry/Exit devices installed at the facility as part of the system architecture. The app transparently requests location access; if declined, a header within the app is shown, and functionality is limited—there is no hidden tracking. For StorID/self-storage access, geofencing is justified as it enables proximity-based features such as detecting when a tenant is near a facility, showing relevant access points, preventing wrong-site interactions, and improving BLE/keypad behavior. ### 1/5 — Horrible app *2026-04-20* This is by far the worst app I have ever needed to use in my life. It never works. My storage unit facility uses it, and I seem to be stuck inside the facility all the time because of this app it sucks don’t use it. **Developer response:** Hello LuvBug8484, thank you for your feedback. It’s not fully clear what issue you’re experiencing. When you say you are stuck at the facility, could you clarify whether you enrolled in the app successfully? Are the entry/exit keypads not visible in the app? Or are you unable to unlock the smart latch on your unit (if applicable)? Any other issues worth mentioning? Please share more details so we can assist. ### 1/5 — The worst app I have ever used *2026-04-20* Half the time it doesn’t work and says I am half a mile away from where I am. Wasted loads of times re launching the damn app just trying to get doors to open so I can get out. Dangerous as get totally stuck in enclosed part of building. Useless! **Developer response:** Hello TipTopTopCat, thank you for your feedback. We’re sorry for the issues you’re experiencing. The system depends on three key components: your iPhone’s location (geofence) settings, the facility’s geofence configuration (which can vary significantly), and the facility address defined in the access control system. If any of these are not set correctly, the issue you described may occur. This is why the app indicates that your location does not match and that you may be too far from the facility. Please contact your facility management team for assistance — they should be able to help resolve this. ### 1/5 — Will not let go of location *2026-02-17* Tracks your location until you physically kill it. Awful. **Developer response:** Hello xyxyl-123, and thank you for your feedback. The app requires access to your location to properly communicate with the physical devices installed at self-storage facilities. This setting is essential for correct functionality. Location services and the app allow you to grant location access either each time you use the app or only once. Please keep this option in mind during your next session. ### 1/5 — Unreliable *2025-11-25* App is unpredictable. Never know when it will work. Sends false readings to corporate (e.g., corporate thinks device unlocked when it aborts). Unable to complete recent update. Surprised the app is rating is 2.8. So disappointing **Developer response:** Hello 63, We would appreciate a more detailed explanation of the feedback you provided. Regarding “corporate thinks device unlocked when it aborts” — could you clarify which device you are referring to, and share any additional details? For “Unable to complete recent update” — are you unable to download the latest app version from the App Store, or are you experiencing issues with the device you are using? We are continuously working to improve the user experience and truly value your candid and honest feedback. ### 1/5 — Constant updates *2025-10-08* If you want an app that sporadically works and constantly needs to be updated. Congratulations. You found it. **Developer response:** Hello, Elyobsemaj, and thank you for your feedback. I would appreciate it if you could provide more details or examples of the app “sporadically working.” Regarding the frequent updates, we are following industry best practices known as continuous delivery. This approach allows us to improve stability, performance, and user experience through regular updates. Whenever a major update is released, we ensure that all customers are informed. You can always find details about each release in the “What’s New” section of the App Store, which serves as the official system channel for update information. Additionally, we plan to introduce an in-app notification feature to inform users directly about new releases, and this functionality is already included in our product roadmap. ### 1/5 — Have you even tested your own app??? *2025-08-19, version 2.0.0* App works one time, let me set up Face ID for log in and then the next time asks for username and password. When you type it in, it tells you that it’s incorrect even if you reset it smh. Our storage facility stopped using it for a while and now it’s back but still doesn’t work. Just give it up already! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-09-10* This thing never works and whoever made it can suck a dogs balls ### 1/5 — It’s useless *2026-08-01* I paid more for late hours yet the app doesn’t work properly, while I’m outside the door it show I’m not near the door. I had to call up customer service for access. It’s hopeless **Developer response:** Hi sevi@93, the app works properly and relies heavily on the physical setup at your self-storage facility — specifically how the devices and facility address are configured in the web access platform. That said, your geofence location may not always be 100% accurate, or the facility setup may be incorrect. If you're unable to see the gates in the app, there's an option to retrieve your access code and enter it directly on the gates. In these kinds of situations, contacting your support team is the best option. ### 1/5 — Terrible *2026-08-01* Doesn’t function unless you grant it full access to location and allow notifications, I’ve never seen an app like this. It’s an embarrassing piece of software. **Developer response:** Hi Teifell, thank you for the feedback. Please be aware that StorID requires permissions such as location, notifications, and Bluetooth to ensure a smooth user experience. The app depends heavily on the physical devices installed at the facility, and all of these permissions are required to establish proper communication between the app and the hardware setup. If you decline any of them, the app is unable to function properly. Please keep this in mind. ### 1/5 — Awful *2026-07-31* System is slow, what is more annoying!!!!!! It keeps logging you out at random times through out the day . **Developer response:** Hi Zigzag Spares, thank you for the feedback. A few questions and updates here. Could you please be more specific about what "system slow" means — what exactly goes wrong while you're interacting with the app? Our development team is laser-focused on customer feedback and works to address the pain points raised. Regarding being logged out of the app, we recently rolled out an enhancement for this, so it shouldn't happen anymore. Could you please verify and let us know? ### 1/5 — App is Terrible *2026-07-28* List of issues: The remember me button doesn’t work at all, each time after reopening the app it must be signed into again. Once signed into the app then doesn’t detect the user in the correct location forcing the app to be restarted to be used. The app once signed into consistently pulls location data, regardless of the users location meaning it must be closed manually to stop it from remaining open in the background. Have the devs actually ever used this app themselves? **Developer response:** Hi Coolestcucumber, Regarding "Remember Me," it only remembers your identifier (phone number or email), so you'll still need to enter your password after logging out. As for being asked to sign in again, this usually happens when you're using multiple devices, since only one session is allowed per user at a time — when sessions overlap, one of them is terminated. And on geolocation, the app depends heavily on the physical device setup within the facility and the access platform your operators manage, so this setting is required for the app to work properly. If you have more questions or feedback, feel free to update your review or contact your self-storage staff or PTI Tech Support for further clarification. ### 1/5 — Glitchy *2026-06-30* Needs major bug fixes **Developer response:** Hello Bearded_Lloyd, and thank you for the feedback. We would appreciate it if you could provide specific details about each bug so our development team can address them. ### 1/5 — Shared Access not work *2026-06-17* I was trying to set up a shared key; while it says the status is active, my friend can’t see anything. Also, another time I’m trying to add a friend with UK number, but it keeps switching to US number **Developer response:** Hello Gogoho-ho, thank you for your feedback. When you say "status is Active," could you confirm that the keyshare recipient successfully enrolled the StorID? Also, when you say "my friend can't see anything," could you please specify exactly what is visible when trying to open the app? Regarding the UK/US phone number, when creating a New Key Share Access, you can choose the exact phone number from the dropdown - both the United Kingdom and the United States are available. More description about the issue is highly appreciated by the development team ### 1/5 — El PEOR CAMBIO. *2026-06-14* Con First Storage todo iba bien. Extraspace Storage compró los almacenes y no podemos acceder, la aplicación a veces funciona y muchas otras veces no funciona. Tenemos nuestras pertenencias presas. NO CONTRATEN EXTRASPACE STORAGE. Es un fraude. La app, la peor desde que ellos la implementaron. **Developer response:** Hola, Josh: Gracias por tus comentarios. En estos casos, lo mejor es ponerse en contacto con la sucursal de Extraspace donde tienes tu unidad, para que puedan escalar el problema a PTI Security, la empresa que gestiona y desarrolla StorID. ¿Podrías facilitarnos algunos detalles sobre el problema para que podamos investigarlo? ### 1/5 — Worst app ever *2026-06-10* Used storage units for many years and this app is a nightmare. Just down not work **Developer response:** Hello Unhappagain, and thank you for taking the time to leave a review. We'd like to better understand what happened so we can assist and investigate further. If possible, please share a few details about the issue you experienced, what you were trying to do, and where the problem occurred. Your feedback helps us identify areas for improvement and deliver a better experience for all users. ### 1/5 — Useless *2026-06-09, version 2.2.1* Why can’t we just use an effin key? ## Most praised reviews (10 highest-rated) ### 5/5 — No Problems *2026-06-23* Always Works Great **Developer response:** Hi SLOGeo, thank you so much for the wonderful feedback - it really means a lot to us. We're glad to hear you've had a positive experience. Rest assured, our team remains committed to refining the app and maintaining the dependable, top-quality service our customers count on, so your experience only keeps getting better. ### 5/5 — Very Slick & Convenient *2026-05-14* I can open the gate from my phone without needing to get out of the car or remember my PIN code. **Developer response:** Hello jd, thank you for your feedback and kind words. We truly appreciate your positive evaluation of our efforts. Our team will continue focusing on improving the application and delivering a reliable, high-quality experience to ensure our customers stay satisfied with both the product and the overall service. ### 5/5 — Works great *2026-04-05* I enjoy using this app,works great no issues . Don’t know what others are complaining about it has worked fine for me from the get go. **Developer response:** Hello GHStarks, thank you for your feedback and for your high evaluation of our efforts. We will continue working to ensure our customers remain satisfied with the results. ### 5/5 — Tremendous strides in effort *2025-08-21* This app is getting better over time with each update. I’m glad the team takes the time to improve the flaws. ### 5/5 — Finally!!!!! *2025-07-10* This app has made some major improvements and support has been extremely helpful **Developer response:** Hello Khoimakel, Thank you so much for your feedback! Our primary focus is continuous improvement and delivering real value to our customers. ### 3/5 — App Open *2026-06-19* App never opens on the first time, always have to close it out and reopen it for it to work. **Developer response:** Hello Wheyzfedafgn, and thank you for the feedback. Could you please specify your mobile phone model? And could you please describe exactly what you see when you open the app? Is it the logo that gets stuck, and you are unable to open the app? ### 3/5 — Inconsistent *2026-02-09* The app constantly stops allowing you access, sign in doesn’t work after reloading the app. Then verify doesn’t work. **Developer response:** Hey Robert322er — thank you for the feedback. Could you share a bit more detail? When you say the app constantly stops allowing access, do you mean access points appear greyed out at times? Regarding sign-in not working after reopening the app, could you clarify? Normally, you sign in once to set up a new account, then just log in afterward. We’d appreciate any additional details, and screenshots would be helpful if you can share them at info.storid@gmail.com ### 3/5 — App drains batter and lack of update info *2025-10-08* As per the title really, even if you kill the app, and disable background refresh for the app, iOS battery info says it’s the top background battery usage of around 30%. Also, this is an app update but there is no information as to what the update does? **Developer response:** Hello, richj2k, and thank you for your feedback. The app uses BLE to connect with self-storage devices and therefore runs in the background. Please share more details about the battery usage by emailing us at info.storid@gmail.com. You can find update details in the “What’s New” section of the App Store, and we’re planning to add in-app notifications for new releases soon. UPD: The issue with the app running in the background was addressed. ### 3/5 — Sign Up button missing? *2025-08-14* Deleting and reinstalling app cannot get the sign up button to work and my email isn’t recognised **Developer response:** Hello Dickyyyyyy, Sorry to hear about the issues you’ve faced. To assist you properly, we’ll need more details. The Sign Up button should work once a valid OTP code is entered. If your email is incorrect, please contact your site manager or our Tech Support for help. Thank you for your cooperation. ### 2/5 — Works fine, asks you weekly to rate. *2026-07-15* This app works well for what it is. No matter how often you rate this app. It will continue to ask weekly to rate it. Just let me use the app! **Developer response:** Hello, Frauds already taken. Thank you for the feedback! Once you've rated the app, we won't ask you to do it again. We're glad you're using the app and that it brings some value to your life. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*