# StoryChic- Story & Reels Maker — user reviews > 137 indexed App Store user reviews of StoryChic by 鼎 王, rated 4.60/5 from 3,288 ratings. - Source: https://appshunter.io/ios/app/storychic-story-and-reels-maker/id1473090740/reviews - App overview in markdown: https://appshunter.io/ios/app/storychic-story-and-reels-maker/id1473090740.md - Rating breakdown: 5★ 2,812 · 4★ 153 · 3★ 76 · 2★ 46 · 1★ 201 ## What do users think of StoryChic? Overall sentiment: negative **Pros** - ⭐ Great customer service - 🎨 Awesome templates and filters - 📱 Easy to use - 🎥 Creative way to add photos and videos **Cons** - 🔒 Cannot restore purchases or access paid content - 🔁 App changes/updates cause loss of access to previous purchases - 🕰️ Limited free features, must pay for full functionality - 🔍 Poor communication and lack of support **Commonly reported bugs** - App crashes or freezes during use - Purchased content not accessible after updates - Inability to log in or restore purchases **Most requested features** - Ability to customize templates and animations - Longer video duration - Easier way to manage and restore purchases - Improved customer support and communication ## Newest reviews (20 of 137) ### 4/5 — Very good Tool *2025-11-02* Very useful and creative tool, have been using for long time, suddenly with the update it is not restoring my lifetime subscription and asking to pay, where do I write to restore my stories and saved creations? Which email do I send the screenshot to restore the account ? ### 1/5 — Utterly frustrating *2025-08-08, version 5.4.2* Even after paid full amount for 1 year subscription not able to use any templates ### 1/5 — Support tram not responding *2025-03-22, version 5.4.2* I have purchased lifetime subscription, and I am not able to access the application. I have tried to send the support team through the email which they provide on their application at Apple Store, but no response and I have been sending them more than 10 emails I believe there is something behind. I have all the evidence of purchasing and it’s already shown on the App Store. ### 1/5 — -10 thief of services *2024-09-29, version 5.4.2* Hasn’t worked for a while. September 2024 it’s been over a year that the restore has not worked ### 1/5 — Can’t restore my purchase & no response from support *2024-08-25, version 5.4.2* I sent screenshots of my purchase to support a week ago, since then I sent 3 more emails and still nothing $42 and I can’t even use what I paid for. Don’t waste your money on this app. ### 1/5 — Scam *2024-04-02, version 5.4.2* Spent an hour on a project just for them to tell me that I gotta pay for it don’t waste ur time ### 1/5 — Not working *2024-03-18, version 5.4.2* Lost 2 stories. Slow to load. ### 1/5 — Cannot hear sound *2023-11-11, version 5.4.2* Why won’t the sound play? ### 3/5 — Пожелания *2023-11-03* Раньше пользовалась этим приложением и была ооочень довольна! Потом год не пользовалась! Оплатила подписку на год и к сожалению обнаружила нововведения, которые совсем не радуют((( Теперь таймлиния всех видео максимум 6-7секунд(((( Почему мы пользователи не можем регулировать этот тайминг???? Откуда такая цифра 6 секунд для всех макетов? Даже для сторис оптимальное время 15 секунд! Иногда и до 30 секунд нужны видео((( Вы можете это поправить? Я хочу сама выбирать какой по времени будет таймлиния! ### 1/5 — Unusable *2023-09-23, version 5.4.2* I can't use it because the allocated time is too short, making it practically useless. It has a quote feature, but it can't even show the full quote before the 5 seconds are up. You can't tweak the time to make it workable. Super disappointed. Can't even reach customer service. Now, I'm stuck as a pro member and can't use the platform at all. You’re better off subscribing to other platform who do a better job and offer the flexibility of customization 😕 ### 1/5 — I TOO HAVE BEEN SCAMMED BY THIS APP *2023-08-21, version 5.4.2* I’m having the same issue as so many other ppl. I purchased the long term subscription and soon after the app wouldn’t work anymore bc they shut that one down and started this one. I have emailed support and the developers over and over and still no one has responded to me at all. I can’t restore my subscription and I’m being asked to pay all over again . This is not fair …. Y’all literally are tryna find loopholes to take advantage of people and it’s disgusting. Can someone from this app/ developers/ customer service/ whoever … please help me. I’m sure there are thousands of emails being blatantly ignored because what’s the point of giving people an email address to reach out to if y’all never gonna respond. I would like my subscription to be honored and restored. If anyone can help me that would be much appreciated….or give me a refund for the first app y’all shut down after getting all of our money. ### 1/5 — Disappointed and I feel like I have been taken advantage of *2023-06-08* I have the same complaint as everyone else here and I have contacted support on more than one occasion. Shortly after I purchased lifetime membership the old app stopped working and they pushed us to this one… now this one won’t allow me to restore my subscription… instead of course it wants me to pay again. This is misleading and it’s not fair. I would like to have this rectified if possible. ### 1/5 — This is a SCAM *2023-04-06, version 5.4.2* I paid for there lifetime VIP $60+… updated my phone and the app says it is no longer available in the App Store. They don’t respond the the email the developer says to email in replies here. If you haven’t gotten SCAMMED you will. EVERYONE SHOULD RATE THIS APP 1 star. ### 1/5 — My VIP Subscription can’t be restored *2023-02-23* I bought a lifetime subscription app in August 2021. Today it is asking me to buy again. I have proof of payment history from Apple Store as well. Kindly restore my purchase at earliest. I have already sent an email to app developer but no action has been taken on that yet. I’m very much disappointed. ### 3/5 — Arabic language *2023-01-27, version 5.4.2* Why arabic writing is not working in the app!!! ### 1/5 — Can’t access *2023-01-13* I have a yearly subscription yet I can’t access it ### 1/5 — Don’t install *2022-12-06, version 5.4.2* It has been charging me yearly subscription although I have already unsubscribed. And they are kind of sneaky I could not find them under the inactive subscription nor the active ones. ### 1/5 — VIP member and can’t access the app *2022-11-15, version 5.4.2* Shows no network Been using it for so long but it’s been over two mnth. Tried to contact u guys but nothing ### 1/5 — Helpppp *2022-10-13, version 5.4.0* I already purchased the VIP subscription also emailed about it two times with no help from developer. Please check your email and help or refund me the money ### 1/5 — Purchase restore doesn't work *2022-10-03, version 5.4.0* Paid for the full price in a previous version of the App, now it wont let me use the older version and i cant restores the purchase when try to do that ## Most critical reviews (10 lowest-rated) ### 1/5 — Paid for it and can’t use *2026-08-04, version 5.4.2* I logged in again and even though I have paid through November 13 it says I need to restore and it doesn’t let me ### 1/5 — Used to be a nice app *2026-05-24, version 5.4.2* Even if I have an annual subscription I can’t use it anymore. ### 1/5 — Restore Issues 1 ⭐️ *2026-05-03, version 5.4.2* This app has issues restoring. You will pay for a subscription but it won’t update and you can’t use the app. Very frustrating especially when they make you pay for a subscription you can’t use ### 1/5 — Can’t get it to work *2026-01-12, version 5.4.2* I originally bought this app several years ago because I love the designs. When I paid for it, it was supposed to be lifetime subscription but for some reason it quit working so I paid for it again but it still doesn’t work. When you click on the button for app support it takes you to another app. I’m hoping someone in customer support can read this and reach out to me. ### 1/5 — VIP Does Not Work *2025-12-27, version 5.4.2* I paid for the upgrade but the app locks up and doesn’t give me vip template capabilities. It won’t allow me to restore my paid subscription. ### 1/5 — Not working *2025-12-16, version 5.4.2* I made payment and that app doesn’t work ### 1/5 — Can’t restore my purchase & no response from support *2025-11-09, version 5.4.2* I sent screenshots of my purchase to support a week ago, since then I sent 3 more emails and still nothing $42 and I can’t even use what I paid for. Don’t waste your money on this app. Still no update or restored I paid $43 with zero access to what I paid for ### 1/5 — Buyer Beware *2025-10-27, version 5.4.2* Said start your free trial then charged me $30! ### 1/5 — :(( *2025-10-08, version 5.4.2* :(( ### 1/5 — Just got robbed *2025-08-18, version 5.4.2* I paid to renew my subscription and it’s not allowing me to restore the app …. I also can’t seem to find customer support . ## Most praised reviews (10 highest-rated) ### 5/5 — Крутое приложение !!! *2022-08-30* Супер! ### 5/5 — Story chic *2022-07-23, version 5.1.0* This app is everything I been looking for it’s has chic filters,text,amazing way to add ur pics an the songs are awesome I would totally recommend this app Awesome things they added on there 💞 ### 5/5 — 5Star for customer service *2022-07-20, version 5.1.0* I love this product but recently I was not able to log back in and it would take me to the link to purchase. Thought I already had purchased this product I was frustrated not able to fix it I chose to email the company and literally with 24hr I received not only a reply but a solution with a new code and some additional time. NOW THAT IS GREAT CUSTOMER SERVICE AND A WAY TO GAIN A CUSTOMER FOR LIFE !!! Thanks Annette ### 5/5 — Okay *2022-07-04, version 5.0.2* The best ### 5/5 — Good Update *2022-06-15, version 4.9.11* I like the new update, it has very creative templates and one for every occasion. I also like the new quality for saving the stories ### 5/5 — Great customer service *2022-02-20, version 4.4.2* I had some issues restoring my purchase, I contacted their support team and they were able to help me out. Thank you! ### 5/5 — NOT THE SAME!!!! MV section MISSING *2022-02-11, version 4.4.2* If you had the Original App (and paid for it!!!!!!) This is NOT THE SAME! My old app stopped working and I HAD to update when my phone did. I was so ticked to see it wasn’t supported, came back, REPURCHASED and some of my favorite features are just MISSING 🤯😤😡 >> bring back the Motion video!!! << That was the best section. ### 5/5 — Good *2022-01-27, version 4.4.1* Smart 🙁 ### 5/5 — Выпустили новую версию а старую забросили *2021-12-18* Старая версия программы не работает, а подписка на год куплена, в итоге разработчики просто выпустили новую программу, а подписку перегрести нельзя. Не красиво, по отношению к покупателям ### 5/5 — Good customer service *2021-12-10, version 4.0.0* Great app! They have great animations and static layouts! I have purchased for the forever VIP last June. ⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*