# STRATIS 2.0 — user reviews > 440 indexed App Store user reviews of STRATIS 2.0 by StratIS EMS, LLC, rated 4.00/5 from 8,525 ratings. - Source: https://appshunter.io/ios/app/stratis-20/id1482867892/reviews - App overview in markdown: https://appshunter.io/ios/app/stratis-20/id1482867892.md - Rating breakdown: 5★ 5,740 · 4★ 506 · 3★ 440 · 2★ 424 · 1★ 1,415 ## What do users think of STRATIS 2.0? Overall sentiment: negative **Pros** - 🔒 Convenient access - 👍 Guest access - 👍 Thermostat control **Cons** - 🐛 Slow connection to locks - 🐛 Unreliable performance - 🐛 Frequent login issues - 🐛 Inconsistent user experience - 🐛 Thermostat control issues **Commonly reported bugs** - App crashes and freezes - Inability to connect to locks - Thermostat controls not working - Frequent sign-outs **Most requested features** - Faster lock connection - More reliable performance - Improved user interface - Integration with smart home platforms - Ability to share access with guests ## Newest reviews (17 of 440) ### 3/5 — Honest review *2026-08-18* The app is fine for the most part. However, our garage only a few hundred feet from street level and you pretty much have to turn in pretty quickly. Otherwise you risk getting rear-ended trying to get into the complex so when the connection is weak because of the thick garage walls and you can’t open the gate because the app won’t load, people pile up, and it does create a safety concern for drivers that are driving into the garage. Generally speaking, the app is great and user-friendly however because there’s so many points of entry in our building, it does make it kinda difficult to know which one you need without having to physically scroll through every single one. If there was an option to just see the pictures of the doors/points of entry instead of the titles that would be great, but you physically have to scroll and click onto every single entry point to view the picture of the door that you’re selecting and it’s not time saving. I recommend maybe integrating a map of the complex and being able to select doors from the vantage point that you are at. Aside from the app, I wish our complex would just give us a key fob to be able to remotely trigger the garage gate to unlock, BUT I do understand how by implementing STRATIS it save them time and money in avoiding having to re-issue key fobs for residents that keep losing them OR sharing with non-residents which creates a safety concern. I have not tried the guest entry feature (like assigning someone entrance during set times) so I can’t speak on that. -DG ### 3/5 — Not close enough *2026-08-15, version 2.25.0* Whenever I try to use the app to get into the door, it always says that I’m not close enough even if I am 1/2 an inch away from the lock it still says that so it always takes forever for me to get in the door ### 2/5 — Poor Door Control *2026-08-12, version 2.25.0* It’s easy to unlock the door, but there is no command to lock it. I found it difficult to lock and harder to feel confident it was locked. ### 2/5 — Slow *2026-08-09, version 2.25.0* Not the fastest and will only allow a visitor two weeks access at a time. ### 3/5 — Decent but sig room for improvement *2026-08-01, version 2.24.0* Too many issues giving guests access (would love to renew with a click of a button, give access to apartment remotely, etc). Also takes a long time to connect when standing right next to the door ### 4/5 — Good app *2026-08-01, version 2.24.0* Like everything else, there’s always a learning curve. Each app reflects usually more the developer’s mind than the user’s needs. This app is no exception. But once you start understanding it, you find that you can do the tasks it was made for. Now I am using it more and am in general satisfied. ### 4/5 — Good But Slow *2026-07-31, version 2.24.0* The app is great and convenient but sometimes it takes more than 30 seconds to connect to and unlock a door. If I was being chased, I would definitely get caught. ### 1/5 — Update *2026-07-30, version 2.24.0* After the app updated recently, it averages about 8 seconds before it crashes and relaunches. Fundamentally has barred me from using any of the smart features in my apartment ### 1/5 — Horrible System *2026-07-29, version 2.24.0* ALWAYS quits unexpectedly. ### 2/5 — overall not good *2026-07-29, version 2.24.0* it doesn't work a lot of the time. sometimes it doesn't think i'm close enough to unlock the door when im right outside the door. thermostat disconnects A LOT. ### 3/5 — Convenient but Glitchy *2026-07-28, version 2.24.0* Takes too long to load and connect to devices, such as front door. ### 1/5 — TERRIBLE APP *2026-07-28, version 2.24.0* This app consistently logs me out, takes forever, and always reminds me how much better physical keys are. ### 3/5 — Ok in a pinch *2026-07-27, version 2.24.0* Ok if you forget your keys. But you have to be right at the door, and sometimes it still says it doesn’t recognize a lock and can take a few minutes before allowing you to unlock your door. ### 1/5 — No Widget *2026-07-26, version 2.24.0* No widget is the stupidest thing ever, also takes so long to connect to the lock ### 1/5 — Terrible *2026-07-25, version 2.24.0* Incredibly slow and non performant ### 3/5 — Don’t want to open app *2026-07-25, version 2.24.0* I think the stratus app should be like the Tesla app. Where it’s open in the background and can send you coming up to the door and automatically unlocks. When I’m bringing in groceries or things from work or have kids with me it’s too cumbersome to have to open up my phone find the app open up the app and then swipe the unlock button. It should just sense it. ### 3/5 — WIDGET *2026-07-24, version 2.24.0* Please make a widget. It’s so annoying to have to open the app everytime. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ni *2026-08-17, version 2.25.0* Device is not even available when you get to the right door! ### 1/5 — Insanely inconvenient *2026-08-16, version 2.25.0* This app solves one problem by compromising several conveniences. This is the worst security system if it’s your only one because of how long it takes to get in your doors. You can’t save your passwords, it logs you out of your account randomly, and god forbid you have your hands full coming up to the door. Whatever you do, don’t leave the house without your phone. This app has caused me to leave my door unlocked because of how much I hate using it. ### 1/5 — Widgets don't work *2026-08-15, version 2.25.0* The app itself is ok I haven't had any major functionality issues. But the widgets do not work on iphone, home screen doesn't even let me add it. This needs fixing ### 1/5 — Cannot access apartment *2026-08-14, version 2.25.0* I am a guest in brother in laws apartment and although he has provided full access I cannot use the app to open the door. Days and days of troubleshooting and no news. ### 1/5 — Hate the lock *2026-08-13, version 2.25.0* Wait to slow to unlock ### 1/5 — Garbage *2026-08-11, version 2.25.0* Terrible app ### 1/5 — Slooooooow! *2026-08-08, version 2.25.0* This app is so slow to connect with devices within a foot of the phone, it renders the app absolutely useless ### 1/5 — NEEDED UPDATES *2026-08-04, version 2.25.0* Need to allow unit access while being out of range and unit access to selected guests for a specific time period. Also never works when within range ### 1/5 — Bad design *2026-08-03, version 2.24.0* You have to have WiFi to use the app which doesn’t make sense as you are likely not to have WiFi on elevators ### 1/5 — Very glitchy and slow *2026-07-30, version 2.24.0* Locked out of my apartment because the app does not work. App kept crashing and saying I need to agree to new terms. Even when it did work it would take awhile to load and can be difficult to find the names of different locks. ## Most praised reviews (10 highest-rated) ### 5/5 — Mejor app *2026-08-16, version 2.25.0* Fácil de usar, moderna e innovadora ### 5/5 — Lok *2026-08-13, version 2.25.0* Muso ### 5/5 — Security and privacy is the most critical *2026-08-12, version 2.25.0* At Turtle Creek Apartments Tim and Reggie showed us how to use this app. It actually helped us in the long run with going in and out of our home. ### 5/5 — Love *2026-06-29, version 2.24.0* Love it ### 5/5 — Nice App *2026-06-27, version 2.24.0* Instead of freaking out about losing the keys that unlock your own home, you then remember that there’s an app on your phone that can literally do the same exact thing… priceless ### 5/5 — Review *2026-06-19, version 2.24.0* I love all the services that the app offers , it’s awesome to be able to open my apartment and all doors just with the app 🤩 ### 5/5 — Nice system *2026-06-15, version 2.23.5* Overall it’s been almost flawless for such a big operation with many doors and people ### 5/5 — Good Resource *2026-05-22, version 2.23.5* This is a really good resource to have if you are a forgetful person like me lol. I leave my keys or my fob on a additional set and sometimes leave places and having this app downloaded allows me to access my home when I’m in need ### 5/5 — Way better *2026-05-21, version 2.23.5* Ten times better then when I started using it in Aug. ### 5/5 — New User *2026-04-13, version 2.23.3* Super easy to use and set up on your phone! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*