# Stray Souls: Dollhouse Story - Collector's Edition HD — user reviews > 250 indexed App Store user reviews of Stray Souls by Big Fish Games, Inc, rated 4.50/5 from 580 ratings. - Source: https://appshunter.io/ios/app/stray-souls-dollhouse-story-collectors-edition-hd/id447481642/reviews - App overview in markdown: https://appshunter.io/ios/app/stray-souls-dollhouse-story-collectors-edition-hd/id447481642.md - Rating breakdown: 5★ 434 · 4★ 80 · 3★ 31 · 2★ 15 · 1★ 20 ## What do users think of Stray Souls? Overall sentiment: neutral **Pros** - 👍 Interesting story - 👍 Good graphics - 👍 Fun gameplay - 👍 Engaging puzzles **Cons** - 🐛 Cutscenes not working - 🐛 Frequent crashes and freezes - 🐛 Issues with map and navigation **Commonly reported bugs** - Cutscenes not playing, just black screen - Game freezing and crashing - Restore purchase not working **Most requested features** - Ability to teleport using map - Longer bonus chapter - Fix for cutscene issues ## Newest reviews (19 of 250) ### 4/5 — Black screen cutscene *2025-07-03, version 1.0.8* Hello please fix the cutscenes you can’t see them it’s just a black screen pls fix and thank you for an amazing game but please fix the cutscenes not appearing. Love you big fish games 💚💙💛 ### 4/5 — Pretty fun! *2025-02-15, version 1.0.8* It was fun and frustrating in a good way. Puzzles were a little too easy, but it made gameplay easier to get through. I hate sitting and spending too much t8me on puzzles. The only negative was that I didn’t get any of the cut off scenes which made the game harder to understand. ### 3/5 — Needs updating *2024-12-17, version 1.0.8* Good game but all the cutscenes are completely black so I can’t see what is going on ### 3/5 — Good game but need updating *2024-10-25* This is a good game. Although i think it would have been better if I was able to teleport using the map. Also all of the cutscenes were just black screens I needed to skip. I would have also liked the bonus chapter to be a bit longer, ### 2/5 — Black screen cutscene *2024-07-17, version 1.0.8* Hello please fix the cutscenes you can’t see them it’s just a black screen pls fix and ty ### 4/5 — Great game, great value *2024-02-17, version 1.0.8* I enjoyed this game and thought it was well worth what I paid for it. The cut scenes would not play for me, but this did not spoil play. Good mix of puzzles and hidden objects. Just the right level of creepy for me. ### 3/5 — Game *2023-12-22, version 1.0.8* Cool game, would be even more cool if it showed the videos in the cut screens. Just shows black screen. I paid the this game and it’s pretty disappointing not be able to see the storyline ### 3/5 — Pls fix the cut scenes! *2023-11-22* Just recently downloaded this game after playing it so much as a child. Was so excited until I saw that you can’t see any of the cut scenes :( even more disappointed seeing that it’s been a issue for a over a year and hasn’t been fixed. I haven’t made it past the part of getting to the town but will continue if the cutscenes get fixed :) ### 3/5 — Fun but no scenes *2023-10-14, version 1.0.8* This is a good game as expected from Big Fish. However there’s a glitch, the video scenes between activities don’t play. Just a black screen. Disappointing in an otherwise fun experience. ### 4/5 — Great story *2023-10-09, version 1.0.8* Eerie tale, good graphics. Long enough to keep interesting. ### 2/5 — Cut scenes not plzying *2023-08-24, version 1.0.8* This looked like a fun game but the cut scenes aren’t displaying correctly. Says it is compatible with my device. ### 4/5 — Love this but the cutscenes don’t show on IPad Pro anymore *2023-05-14, version 1.0.8* I have played this many times but the last couple of times I’ve noticed that the cut scenes are just dark. Luckily I had already seen them several times before they stopped working but it would be a pretty big drawback for a brand new player. Wish they would fix it. ### 2/5 — None of the videos are visible *2023-05-10, version 1.0.8* Not a bad game, but for some reason, every video was just black. ### 2/5 — No video *2023-04-29, version 1.0.8* I’m still in the free beginning of the game and love the look and puzzles but the videos that move the story forward won’t play. I have go to the diary to see what just happened. So frustrating. ### 3/5 — Old game but updated *2023-02-26, version 1.0.8* Had this game first time around and was one of my favourites. The updated version is ok so far and the puzzles seem the same so far. Issues I have is that the words in the HO puzzles are too small to read and the game is glitchy. ### 3/5 — Some of it just has black screen *2023-01-28, version 1.0.8* Black screen with skip in story when the car takes off wasn’t always like this tell my iPad updated ### 4/5 — Cut scenes are blacked out *2022-12-11, version 1.0.8* Love the game but all the cut scenes are blacked out and only sound plays. ### 4/5 — Cut scenes problem. *2022-10-26, version 1.0.8* Great game, the only problem is that on my IPad the cut scenes don’t have any visuals. The sound plays, but not the images. The second game in this series also suffers from the same cut scene problems. Apart from that, no other problems encountered. Lost one star for the cut scenes error as it spoils the emersion. ### 4/5 — Decent game *2022-08-17, version 1.0.8* The cut scenes don’t work and I’d like to travel to the parts of the map I’d like to go to by just clicking on it. Other than that, everything else seems to work fine and the story seems interesting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stray Souls: Dollhouse story. *2025-12-13, version 1.0.8* Was planning on purchasing this, but none of the cutscenes/videos work. The game plays, but when a cutscene or video starts to play, it’s completely black. Unless Apple can resolve that issue, not worth the money…or my money. ### 1/5 — Restore purchase not working *2023-12-15, version 1.0.8* Restore purchase is not working and the cut scenes in the game are blank. Just sound and skip button shows up. I realize the developer probably abandoned this game app since it came out in 2011, but for apple to allow a non-functioning app to remain on the App Store and attempt to continue to take money from unsuspecting people shows bad oversight of the developers they allow into the App Store. ### 1/5 — Cutscenes are BLACK *2023-07-27, version 1.0.8* I used to love this game when I played it on my old iPad so I have downloaded it once again. Very disappointed. All the cutscenes are black and because of that I have no idea what’s happening. Would have been an amazing game but those non-existent cutscenes ruin it. Please help and resolve this issue! ### 1/5 — 4 years later, same technical faults *2022-12-31, version 1.0.8* I just saw a review stating that the cut scenes didn’t play so the story was missed and I have the same problem. It’s a shame that 4 years on the developers haven’t addressed this issue. ### 1/5 — videos dont work *2022-11-13, version 1.0.8* videos dont work ### 1/5 — Videos do not work *2022-08-04, version 1.0.8* So upgraded to work with latest iOS? The videos don’t play in game, sort it out big fish! ### 1/5 — Cut scenes *2022-05-18, version 1.0.8* How am I supposed to know what’s going on when these cut scenes don’t work. All it is is a black screen. ### 1/5 — Blacked out cut scenes *2022-04-03, version 1.0.8* I’m playing on an iPad 9th Generation and the cut scenes totally blacked out so I missed a great portion of the story. Reading reviews AFTER I purchased the game, i now know this has been a problem with this game for at least 5 YEARS! Shame on you!!! Ripping people off knowingly isn’t cool. ### 1/5 — Really great game but cut scenes don’t seem to work anymore *2022-02-27, version 1.0.8* I played and bought this game before on my old iPad. For some reason I can’t restore purchases and the cutscenes don’t play. The screen just turns black and music plays.really disappointed. Would otherwise give 4 stars. ### 1/5 — Black Screen *2022-01-20, version 1.0.8* No idea what the storyline. Other,s have complained, yet the problem persists. ## Most praised reviews (10 highest-rated) ### 5/5 — Fabulous throwback *2024-06-09, version 1.0.8* I LOVE these old games. Please, please put more of these old ones out. I would buy them and I’m sure lots of others would, too. The cutscenes don’t work but I still gave it a five because I enjoyed it so much. PLEASE LET US PLAY MORE OF THESE OLD GAMES ### 5/5 — StraySoulsHDFREE *2024-04-12, version 1.0.8* This is a great game really brilliant graphics and special effects loved playing the game I have just completed tonight Quite scary but really good 🥰❤️💕😍😎 ### 5/5 — Stray souls *2024-01-20, version 1.0.8* One of the best games I’ve played. I wish the cutscenes worked but otherwise very good game ### 5/5 — Love it *2022-10-28, version 1.0.8* I haven’t played this awesome game all the way through since I was a child and I just beat it again but the only problem I had through the whole thing is every single cutscene was completely blacked out for some reason I would like to see the cutscenes again in the future ### 5/5 — Game *2022-07-28, version 1.0.8* Good game ### 5/5 — Great game *2022-07-17, version 1.0.8* I loved this. It was interesting, fun with good graphics. ### 5/5 — Good game *2022-05-12, version 1.0.8* Good game with plenty of interesting challenges ### 5/5 — Game *2022-05-07, version 1.0.8* Hands down one of the best hidden object games I have played in a long time! They are my fave kinda games! AWESOME JOB ### 5/5 — Stray souls *2022-02-12, version 1.0.8* Stray Souls is one of my favorite games.. it’s a really good game. Fun to play. ### 5/5 — Love this series! *2022-01-14, version 1.0.8* I played this back when it first came out and enjoy it just as much now. Great plot, good but not ridiculously hard puzzles and games. Decent mix of plot, HO, and mini-puzzles. But the storyline is what brings me back all the time. Who doesn’t love an evil clown who may or may not be another character? Perhaps the evil lives inside you… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*