# StretchLab - Live Long — user reviews > 126 indexed App Store user reviews of StretchLab by Xponential Fitness LLC, rated 4.80/5 from 10,740 ratings. - Source: https://appshunter.io/ios/app/stretchlab-live-long/id1484392665/reviews - App overview in markdown: https://appshunter.io/ios/app/stretchlab-live-long/id1484392665.md - Rating breakdown: 5★ 9,672 · 4★ 459 · 3★ 135 · 2★ 71 · 1★ 403 ## What do users think of StretchLab? Overall sentiment: mixed **Pros** - 👍 Excellent stretching experience - 🙌 Knowledgeable and friendly staff - 💪 Improved flexibility and mobility - 🤩 Positive overall experience **Cons** - 🐛 Buggy and unreliable app - 💰 Expensive services - 📞 Poor customer support and follow-up - ⏰ Difficulty booking appointments **Commonly reported bugs** - App crashes and errors when booking appointments - Incorrect credit/session information displayed - Password reset issues and invalid links - Inability to log in or create an account **Most requested features** - Ability to book appointments beyond current month - Option to view password during login - Improved app stability and functionality - Integration with calendar apps ## Newest reviews (10 of 126) ### 5/5 — Great session *2025-08-11, version 3.13.64* Thanks Carly for setting me up with Jasmine for my session. I’m already feeling relieved and energized. ### 2/5 — Not working correctly *2025-06-12, version 3.13.40* App is fine other than “add to calendar” doesn’t work. Pretty simple thing to include…👎 ### 5/5 — My health *2025-05-09, version 3.13.25* I started my stretch Lab Feb 11, I was so stiff. Movement was slow 🐌 shoulder was frozen to a point. I am moving better. I like the professional staff very much. I love the Rapport with my Therapist Trish. Mahomes.💕🙏❤️🛐😇 ### 5/5 — So glad I found this place! *2025-04-25, version 3.13.16* As an over 50 but still hugely active man I pride myself on how well conditioned I am. That said, like most Americans, I am awful about proper stretching. While living in Pennsylvania i found a great gym that offered FST as an optional service and experienced the benefits first hand, but when I moved back to Ohio I stopped because it wasn’t available to me…. Until I found StretchLab. I would I highly HIGHLY recommend yo give this a chance! ### 1/5 — Buggy *2025-03-29, version 3.13.16* The app is great in thought but it hangs in places and you just get stuck. Not ready for prime time! ### 3/5 — Booking *2025-03-20, version 3.13.16* The app doesn’t seem to allow me to book ### 5/5 — Pat Collins *2025-03-11, version 3.13.9* Best investment I’ve made in years! Normatech has been great for the circulation. The stretch techs are outstanding! ### 1/5 — Not good *2025-03-04* Says I have no appointments when I do have a confirmation. Something is not working. ### 2/5 — Pretty terrible app *2025-02-24, version 3.13.5* Doesn’t work great, don’t waste your time with the app. ### 1/5 — Bad *2025-01-31, version 3.13.5* Never words ## Most critical reviews (10 lowest-rated) ### 1/5 — Add an option to create an account *2026-07-14, version 3.14.3* I can’t log in because I can’t create an account. When I put my email in and say forgot password - it doesn’t send me anything because I never was able to create an account. Continue as guest? Nope still can’t do it because it just takes you back to the same log in page. CREATE ACCOUNT should be a big giant button on the first page if you want to get people to use the app. How frustrating. I am about to cancel my membership over this shotty app. ### 1/5 — I can’t login *2026-06-14, version 3.14.3* You won’t send me a link to set up my password ### 1/5 — Scam *2026-05-18, version 3.14.2* They charged me monthly and if is didn't get all my stretches used that month i couldn't carry any unused stretches to the next month. Never was told that. Be very careful. ### 1/5 — Unprofessional *2026-05-04, version 3.14.2* Owner is in over her head trying to run two studios. Customer service is suffering. ### 1/5 — Poor Beginning *2026-04-29, version 3.14.2* Mixed communication, issues with account set-up, borderline rude customer service, problem was resolved eventually but it took a lot of time and frustration to get there. And no one seemed to care how I felt about it or receptive of feedback back as it was all corporate and they had no control. Very bad start with a new customer even with some concessions made. I felt talked down to and made to feel this was my fault and I’m learning YOUR business and tools. I liked the two visits I’ve had and the people but the business side and customer service could use some development. ### 1/5 — Frustrating App *2026-02-02, version 3.13.123* App is very difficult to use. I always end up calling the studio to book. I work in technology and this is one of the worst apps I've ever used. ### 1/5 — Frustrating *2025-10-13, version 3.13.110* Difficult to use. I always end up calling the studio. ### 1/5 — App keeps crashing after update *2025-10-01, version 3.13.107* It won’t even open, it just crashes constantly. ### 1/5 — Careful what you sign up for. *2025-07-28, version 3.13.55* I’d strongly consider another company. You’ll want to review their contracts throughly. Otherwise, you’ll regret. I read hundreds of reviews all about the contract ### 1/5 — This App is Costing you Money *2025-07-12, version 3.13.54* One of the most expensive and arduous task and businesses customer acquisition when you depend on your mobile app to drive customer acquisitions and it doesn’t work it’s a super failure. Your app is broken and frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Enjoying life *2026-08-31, version 3.14.4* I have had back issues since August of 2024. Went through PT with some improvement but it wasn’t until I started at stretch lab that I had notable quality of life improvement. I wish I had started sooner. Thanks to the northtown staff for your support and help! I am able to live life and do the things I love. ### 5/5 — Riley changed my life *2026-07-11, version 3.14.3* Best decision I’ve made to Improve my quality of life. Riley is the best ### 5/5 — Appropriately Named *2026-07-03, version 3.14.3* Solid 50 minute intro session. Signed up for a package and am encouraged. Time will tell re the benefits but so far so good. ### 5/5 — GO *2026-06-10, version 3.14.3* Awesome tailoring to customer schedule. Awesome owner and staff ### 5/5 — first stretch with Rebecca *2026-03-20, version 3.13.175* Rebecca is wonderful. The stretches were very beneficial and she explained every position ### 5/5 — Excellent *2026-02-21, version 3.13.152* Amy is an amazing flexilogist ### 5/5 — First time visit *2026-01-17, version 3.13.123* I went to Stretch Lab Highland Park for the first time yesterday and I had such a rewarding experience. Kevin was awesome and I signed up for a 3 month commitment, and I’m so looking forward to my future sessions. Kevin was very professional, friendly and provided a thorough explanation of the stretch lab et al. ### 5/5 — Great for people with neurological issues *2026-01-01, version 3.13.123* I have Multiple sclerosis. I am spastic in the back of my legs. I have had a stroke and it made things more challenging. I do pilates daily. I was having difficulty holding my legs at 90 degrees. Assisted stretching h made it all work together. ### 5/5 — Celibacy… *2025-11-10, version 3.13.120* This is perfect for people who are celibate we no longer use the muscles we used to when we were “active” and these ASSISTED stretches are a great reminder of how “limber” we used to be 😜😳😩☺️ ### 5/5 — Improved quality of life *2025-10-22, version 3.13.114* At 65, after multiple bouts of cancer and joint replacements, my quality of life was severely diminished. Since going to StretchLab, I have experienced a dramatic improvement in the level of daily pain, a definite increase in mobility and a general overall feeling of happiness. I cannot provide enough positive feedback for the professional group of people who work there and the cleanliness and comfort of the room. I strongly recommend StretchLab to anyone regardless of age or mobility. A definite value for the cost. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*