# StubHub: Event Tickets — user reviews > 2,286 indexed App Store user reviews of StubHub by StubHub Inc., rated 4.80/5 from 1,407,765 ratings. - Source: https://appshunter.io/ios/app/stubhub-event-tickets/id366562751/reviews - App overview in markdown: https://appshunter.io/ios/app/stubhub-event-tickets/id366562751.md - Rating breakdown: 5★ 1,219,906 · 4★ 118,455 · 3★ 29,001 · 2★ 8,359 · 1★ 32,044 ## What do users think of StubHub? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Useful for finding last-minute tickets **Cons** - 🐛 Misleading ads or fraudulent sellers - 🐛 Filters and search functions not working correctly - 🔒 Lack of customer support and accountability - 💰 Exorbitant fees and price gouging - 🚫 Tickets not delivered as promised - 🚫 Tickets resold without permission **Commonly reported bugs** - Tickets disappearing from account - Issues with login and account access - Incorrect seat information and venue maps **Most requested features** - Better verification of sellers and tickets - Improved customer service and communication - Ability to easily transfer or resell tickets ## Newest reviews (18 of 2,286) ### 2/5 — Hard to get the tickets *2026-08-22, version 105.19.13* You have to do extra steps to track down your tickets. The customer service folks on the phone simply cut you off and hang up on you if you aren’t quick enough for them. Pretty sad experience. It seems like just a money machine for them and not very helpful for the customers. ### 4/5 — For the most part good *2026-08-22, version 105.19.13* I use StubHub all the time and have never had a bad experience. However this time my tickets weren’t available until the day before the concert. The owner of the seats I chose held onto them way too long in my opinion. Made me a little nervous of whether or not I was being scammed. StubHub themselves are a great company. ### 1/5 — Resold parking pass *2026-08-22, version 105.19.13* Don’t buy parking passes on here. Bought a pass on here for a concert and it was already used. ### 1/5 — Horrific experience *2026-08-22, version 105.19.13* Didn’t issue me a refund as part of their guaranteed ticket program after they failed to deliver the original tickets I purchased. ### 1/5 — Terrible/Im owed a refund *2026-08-22, version 105.19.13* Had to use stubhub for the dirty dancing musical tickets. I never got the tickets, I was told that something went wrong with the transfers morning of a 130pm performance and there were no more tickets available. Drove an hour each way with the purchase and idea we had tickets then don’t get the transfer an hour before the show. I filed a refund and I’m still waiting for that. Stubhub is the worst and hasn’t been helpful one bit. ### 2/5 — Poor service and incompetence *2026-08-22, version 105.19.13* When trying to change my password, because I didn’t remember my old one, I realized there was no “forget password?” option, so I asked the virtual assistant for help. Then when asking for help with my password, the AI responded with “How may I help you?” twice before I asked it again for help. When it did tell me what I could do, it claimed I could use the “forget password?” option, which is not there. I have my concert ticket assuredly, but if I somehow logged out of this account, I would not be able to get back in thanks to their poor service and incompetent functionality. ### 1/5 — DO NOT USE *2026-08-22, version 105.19.13* This whole company is a sham, they cannot guarentee anything and will probably cost you hundreds if not thousands of dollars. The when they inevitably drop the ball it takes forever to get any kind of response or communication with anyone who can answer a question. I will never use this company again, I will tell friends and family to not use them, and I am telling anyone reading this to please just save yourself the time and money and get your tickets elsewhere. Its better to pay full price somewhere else and at least make sure you have the tickets them to get somewhere with the false promise your tickets will be delivered on time (if even at all) on the day of your event. If even one person reads this and doesnt click download or decides to stop using this company, that will have been well worth all the time it took to write this ### 3/5 — This app hurts to use *2026-08-22, version 105.19.13* 1. Try to search by locale but it shows top events in the USA first 2. The events it does show are in large useless icons instead of list with date and location. You have to waste time tapping into each icon to get anything useful 3. No longer able to sort by cheapest tickets 4. Selecting a ticket no longer shows you where it is on the graphical seating chart. Searching in this app is so bad that I try to avoid StubHub for purchases now. Update: wow, you fixed #3. Still hurts though. 2nd Update Fixed #1. #2 still broken. That’s a big problem. Increased stars to 3! ### 1/5 — Wish I could give them zero. *2026-08-22, version 105.19.13* Wish I could give them zero. Worst business out there. We have been ripped off by them twice this year. They let people sell tickets -they don’t have and then you get to the event dressed up and excited- with NO TICKETS. The customer service is horrible- who knows if we’ll ever get a refund? They kept us on the phone for hours and then don’t refund. Tell everyone not to use STUBHUB They should be out of business ### 1/5 — Horrendous *2026-08-22, version 105.19.13* Added a extra ticket to my final cart with out notifying me and made me buy a extra ticket with no refund or anything to get my wasted money back ### 1/5 — I just want cheaper tickets as a whole *2026-08-21, version 105.19.13* As the giggle said, I just want Cheaper tickets lol. Thats it. Other than that, no issues with the tickets I’ve gotten this whole year. I was iffy about some of the sellers not delivering the tickets at day of. But they did, so I haven’t had a bad experience. ### 1/5 — Payment *2026-08-21, version 105.19.13* I haven’t received my payment yet and when wanted to cancel the sale they wouldn’t let me and no actually humans to talk to it’s all automated please pay me ### 1/5 — Over charge monopoly *2026-08-21, version 105.19.13* You are a monopoly that overcharges for tickets. I hope congress shuts you down. ### 3/5 — Absurdly Long Payouts *2026-08-21, version 105.19.13* 6 business days is bonkers for a payout…sale happened 8/7, match happened 8/15 which triggered the payment process and expected payout is 8/24…ridiculous! As a facilitator of massive amounts of transactions if Stubhub is having to wait for the “event” to happen then why are the fees so high!?! ### 1/5 — Worse THIEVES in the world *2026-08-21, version 105.19.13* STUPID, IGNORANT, and THIEVES, avoid at all cost until they go BANKRUPT SOON! ### 1/5 — Stop sending emails *2026-08-21, version 105.19.13* Don’t ask for my review. STOP ### 1/5 — Fair pricing but terrible spam *2026-08-21, version 105.19.13* Our purchase and ticket delivery was excellent, but I cannot get StubHub to stop emailing me. Survey requests, rate your experience requests, updates for shows that I do not want. And most frustrating, there’s no “unsubscribe” option in the email I receive. I trusted this company with my personal info and it feels like they are taking advantage. No thanks. Will do my best to shop elsewhere, next time. ### 1/5 — No support at all *2026-08-21, version 105.19.13* Really bad support and response time. You list something and days passed without any response or follow up. You try reaching out and the only option is a useless AI and never resolve anything. Definitely needs a lot of improvement ## Most critical reviews (10 lowest-rated) ### 1/5 — Accepting ticket *2026-08-23, version 105.19.13* I don’t know why but every single event that I order tickets for it has been a major oain and inconvenience to get the actual tickets. I have to log out and use the access code and then this one coming up keeps saying doesn’t match. The event is literally tomorrow and I cannot retrieve tickets?! I wonder if it is like this for everyone? I sure hope not. The fact that there are specific directions to retrieve the tickets tells me it is often like this. I don’t understand d why it is beyond frustrating to get my tickets to any event ### 1/5 — Trash company *2026-08-23, version 105.19.13* Scammers, betters off selling your stuff on another platform. They charge you for them falling shot on their commitment as a multimillion follow company. ### 1/5 — Do not use *2026-08-22, version 105.19.13* Bought parking passes that were fake from this app. Stub hub was zero help. Buyers beware. ### 1/5 — No communication *2026-08-22, version 105.19.13* Ticket wasn’t transferred until the day of the event just a few hours before. We were nervous about not having a ticket so we bought an additional ticket from elsewhere because communication wasn’t happening with the original ticket we purchased. So we lost our money on the original ticket through stub hub and that ticket was never used. Still no communication after the event when we had multiple emails and voicemails about the original ticket. ### 1/5 — This is genuinely the worst ticketing app *2026-08-22, version 105.19.13* Please for the love of God do not use this app just stick to Ticketmaster ### 1/5 — Highly unacceptable DO NOT USE THIS APP *2026-08-22, version 105.19.13* I had bought Ella Mai tickets for August 22nd 2026 a two weeks before the event, I kept refreshing the app so see when my tickets would be transferred there was no update no call no email nothing and I automatically get felt a knot in my stomach,so finally the week of the concert arrived it’s Friday when I got an email from someone from customer service named Melissa emailed me telling me that the seller is having difficulty’s getting my original tickets that I had already purchased, so instantly I was furious, because if I had known this prior I would have definitely planned in advance so I called Friday four times to get some type of update some type of something and they kept telling me to wait, and so I gave them the benefit of the doubt and waited, so today I woke up very excited to day is the day of the concert and so again I check StubHub and again no email no calls no update the tickets were still not there but today it said that they were expected to arrive before 5:00pm tonight and so it was 4:48pm and still no call no email no compensation nothing so now I’m highly irritated so I called and I’m just like I still haven’t received no call no email or anything about my tickets and oh bye the most they could tell me was that the seller didn’t provide a valid phone number and all they could do is email him and that’s what they told me for a while so i was already feeling like I wasn’t getting them so I had told them that I didn’t want the replacement tickets and I’ll take a full refund and now after buying an outfit and accessories I’m just highly upset and disappointed that I wasn’t able to attend this event because of this app and the horrible customer service ### 1/5 — Did not receive my ticket *2026-08-22, version 105.19.13* Made is so complicated to receive my tickets. I waited for an hour in front of the venue and they wouldn’t send bc I did not receive a code via text. Out $323 dollars. Negatively impacted my mental health. ### 1/5 — Terrible Service and Support *2026-08-22, version 105.19.13* Attempted to download my tickets for over 2 hours prior to leaving for my event. Despite Stub Hub having my order number, email and cell number, their system would not allow me to accept tickets. Talked to 3 customer “service” people over this time, none could fix the problem and my call was automatically terminated at 30 minutes forcing me to start over (of course none of them called me back despite having my cell number) this is a scam company, NEVER buy tickets from them, I have never has a problem with Vivid or Seat Geek. ### 1/5 — Tickets optional *2026-08-22, version 105.19.13* Purchased tix and told would receive an email via Ticketmaster. Never received. Event came and went. Appreciate a refund! ### 1/5 — Parking pass for Santana in Austin *2026-08-22, version 105.19.13* Ticket was fraud. Ended up costing me $35 more. Total rip off ## Most praised reviews (10 highest-rated) ### 5/5 — Chukchansi *2026-08-23, version 105.19.13* Seen him I’n lobby .. friendly enough to take a pic together Before the show🫶🏼 ### 5/5 — Only place I buy tickets! *2026-08-21* This is the only place I will purchase tickets for events! Their prices are way cheaper than anywhere else and their customer service is unreal!! Use them for all of your ticket purchasing needs!! ### 5/5 — REFUND *2026-08-21, version 105.19.13* I need my refund from a canceled Rod Stewart concert august 18, 2026 ### 5/5 — Red Sox *2026-08-21, version 105.19.13* Excellent seats and views!! Very happy customer ### 5/5 — Chris Brown & Usher Raymond *2026-08-19, version 105.19.13* Amazing, Ecstatic and Fantastic I can’t say anything more except get your tickets 🔥🔥🔥 ### 5/5 — Mesquite rodeo show *2026-08-19, version 105.19.13* Ticket purchase was easy and everything went well. The show was amazing. We loved it. ### 5/5 — Beautiful *2026-08-17, version 105.19.13* Beautiful ### 5/5 — AC/DC *2026-08-17* Ordered floor tickets from StubHub everything went perfectly well, received tickets no problem, and enjoyed a Rickin Vancouver concert! Thanks StubHub… ### 5/5 — Great company *2026-08-17, version 105.19.13* I got a good experience from the company ### 5/5 — Do better with parking *2026-08-16, version 105.19.13* Parking fiasco. We were locked in the parking garage. Machine couldn’t scan our paid parking. Crazy! No attendant and the number to call wasn’t a live person. 100 W Conway in Baltimore. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*