# StudentUniverse: Cheap Travel — user reviews > 185 indexed App Store user reviews of StudentUniverse by StudentUniverse.com, Inc., rated 4.81/5 from 29,979 ratings. - Source: https://appshunter.io/ios/app/studentuniverse-cheap-travel/id696971425/reviews - App overview in markdown: https://appshunter.io/ios/app/studentuniverse-cheap-travel/id696971425.md - Rating breakdown: 5★ 27,144 · 4★ 1,525 · 3★ 487 · 2★ 179 · 1★ 644 ## What do users think of StudentUniverse? Overall sentiment: mixed **Pros** - 🚀 Great deals and prices - 👍 Easy to use and navigate - 💡 Helpful customer service - 🚀 Seamless booking process - 👍 Reliable for student travel **Cons** - 🐛 App crashes and bugs - 🔒 Issues with account verification - 🔒 Unreliable refund and cancellation policies - 🔒 Misleading pricing and hidden fees - 👎 Poor communication and support **Commonly reported bugs** - App not recognizing login details - Inability to view trip details - Freezing on departure date selection **Most requested features** - Add option to change currency - Improve calendar integration - Provide better visibility on baggage policies ## Newest reviews (18 of 185) ### 2/5 — wow *2025-03-08, version 6.0.1* 到底是谁在推啊？点进去它验证学生要验证老酒了，而且它的价格，我的天哪，请大家扛着火车跑。 ### 4/5 — Pretty good, but the app hasn’t been working *2025-02-21* It’s a great resource for students. I’ve booked a couple flights with them and everything went smoothly. The only issue is that recently there have been issues with the app and being able to view my upcoming flights. I’ve updated the app and still nothing. It’s very frustrating. At the very least it would be good if there’s an email of the itinerary once the flight is booked, instead of a link to the app that frequently has issues. PLEASE FIX THIS! ### 3/5 — An app is usually better than the site *2025-01-23, version 6.0.0* On website is cheaper than the app and in the app you can’t find promo codes online on the website ### 1/5 — Canceled international flight ticket the night before departure *2025-01-10, version 5.64.2* Canceled international flight ticket the night before departure — no legitimate reason was given. No recourse was given. Will be reporting this incident to the bbb cause it was kinda crazy ### 1/5 — Scam/Never actually booked my flight *2025-01-09, version 5.64.2* Booked a flight, got a confirmation email. Wasn’t able to check in the day of the flight. Called to investigate and was told they never received payment. They never charged the card I provided. Never reached out to ask for payment or notify me that I did not actually have a flight. Was advised by customer service to book a flight directly through the airline, which the day of the flight cost me 200$ more and got a middle seat. My best guess is this is a scam website to obtain passport details from people. ### 1/5 — 最垃圾的票务网站 *2024-12-13, version 5.64.1* 无法点开任何页面 ### 1/5 — App doesn’t work *2024-12-10, version 5.64.1* App isn’t working ### 1/5 — Horrible experience *2024-12-08, version 5.64.1* Keeps on saying an error has occurred and doesn’t let me sign up ### 1/5 — Scam *2024-12-05, version 5.64.1* I purchased tickets and didn’t receive my ticket information. I have tried to contact them to issued a refund but I get no response. ### 1/5 — Do not use it *2024-11-29, version 5.64.1* Student Universe is the worst app！if you want to cancel your tickets, you need to call their customer service and wait more than one hour to talk with them. Their customer service can not help you at all, because they will tell you different cancellation fee. If you finally pay the cancellation fee like 40$, they will call you back and say they can’t help you cancel your tickets. You need to wait another phone call or a email from the airline! This is ridiculous! Do not use it! ### 2/5 — New update is HORRIBLE *2024-11-20, version 5.64.1* The app just functions as a mobile browser now, it doesn’t even work to search multiple days. Why would you ruin a perfectly good app? ### 1/5 — Charged me for no reason *2024-11-19, version 5.64.1* Charged me for no reason three times! ### 1/5 — The worst customer service and complications with hotel receipt *2024-11-11, version 5.64.1* I had a very bad experience of booking through studentuniverse. The hotel didn’t provide the receipt and I keep calling to studentuniverse but they never responded or solved the issue. Better to not use it again. ### 1/5 — Not sure I trust this organization *2024-10-17, version 5.64.1* Extremely slow to load & many times doesn’t load at all. Get error message constantly. Went to check in on our flight & it said 0 luggage, but when I bought the tickets, we were supposed to get 1 checked luggage free each!! ### 1/5 — Scam website *2024-10-16, version 5.64.1* It is not trustworthy website. I booked international flight tickets, one week didn’t receive anything. Later told me prices increased a lot, and let me choose buy or refund? I chose refund, I will never use this agent ### 1/5 — The new UI is ugly and lacks cool features that the last one had. *2024-09-28, version 5.64.1* I’ve been using studentuniverse for a good while now. I miss the old app. It showed you cheaper tickets when you had the flexible flight option. This one doesn’t unfortunately. The new graphics honestly look worse. More… dated. I almost thought it was porting me to their actual website? Not that I’ve seen it. But it just doesn’t look good or proper for a mobile phone. It’s clunkier too. ### 4/5 — nice *2024-09-10, version 5.64.0* nice ### 1/5 — Can’t verify student status *2024-09-01, version 5.63.1* I have been trying to upload the document proof of my student status, but it doesn’t work. Once I upload a document there is no option to save or submit, it just shows upload, and then nothing else! ## Most critical reviews (10 lowest-rated) ### 1/5 — New update gone downhill *2025-03-28, version 6.0.1* Booked flights earlier this year no problem, was notified big changes were made to the app, more like big downgrades. No type of login anymore, have to verify student status everytime you even want to check flight prices, half the time google doesn’t let me sign into my institution. If something isn’t broken, don’t fix it. ### 1/5 — New verification is terrible *2025-03-14, version 6.0.1* The updated verification with SheerID is terrible it asked me to contact my school admin to be able to verify my student email?! ### 1/5 — Not working *2025-03-06, version 6.0.1* When trying to search a message appears: Need to verify that you are human. It never goes away, so the flight search NEVER STARTS. Useless app. ### 1/5 — Broken app. Doesnt work. *2025-03-06, version 6.0.1* Customer Service number dont even work. The number isnt even active. 2. The website customer service knows nothing about the app and cant help either. ### 1/5 — While using the app *2025-03-04, version 6.0.1* Saw an add about this app so I downloaded it and give it a try. When trying to book a flight app keeps glitch and gives error messages. ### 1/5 — No discount *2025-02-17, version 6.0.1* Promises up to 30% discount however, looked at the airline price be student and both the same. Nothing changed ### 1/5 — New setup is horrible *2025-02-16, version 6.0.1* The new setup is horrible. I cannot access my reservations before the site change without calling costumer services. Site is NOT user friendly! ### 1/5 — Where the f are my tickets *2025-02-06, version 6.0.1* F this ### 1/5 — Worst customer support. Pls refund my money itself I will call cops *2025-01-23, version 6.0.0* Worst customer service. Refund my money itself I will call cops ### 1/5 — Useless *2025-01-11, version 5.64.2* Can’t complain about the customer service ‘cause there ain’t any…try phoning…no answer…email the same, no reply or acknowledgment…might as well be pissing in the wind…useless…avoid wasting your time on this lot. ## Most praised reviews (10 highest-rated) ### 5/5 — awesome app to book flights *2024-10-01, version 5.64.1* i jus used student universe to book a flight i didn’t do it on my account but it was super convenient to find flights. recommend 100% ### 5/5 — Love it *2024-08-12, version 5.63.1* Great app with real cheap flights ### 5/5 — Mr Andy *2024-07-02, version 5.63.0* I got one of the best deals with this company . Thank you so much ### 5/5 — Great app but cannot use in Canada *2024-06-24, version 5.63.0* Great prices and nice to explore prices but cannot use app to complete a transaction in Canada ### 5/5 — Flying has never been so easy *2024-05-14, version 5.62.0* I am currently a student at ucla and I rely on this app to find cheap flights home to the bay. So easy to use and so reliable! ### 5/5 — Student Universe *2024-03-25, version 5.27.0* I love Student Universe! Cheapest flights available, which is so helpful for a college student like myself! 10/10 do recommend. ### 5/5 — Rui princess bona vista *2024-03-12, version 5.27.0* What a fab hotel staff are amazing I’m 80 traveled ball over the world best hotel ever 100% well done to every one who works there ### 5/5 — Amazing service *2023-08-05, version 5.22.1* I needed to cancel my flight so I called them and they did not charge extra to cancel my flight and refunded my money after the standard cancellation fee from Airlines. Travel agents charge extra money of their own and takes longer than Student Universe tefund timings. Highly recommend. ### 5/5 — Great *2023-06-23, version 5.22.0* Have completely everything about traveling. I’m really recommend . ### 5/5 — Y.RR *2023-02-23, version 5.19.3* Amazing customer and very patience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*