A subscription nightmare - cancellation problems and repeated payment attempts
My experience with StudyFetch began when I paid US$96 for Premium in September 2024. It is now September 2026 and I am still dealing with subscription billing problems.
I experienced persistent account/login and usability problems, eventually stopped using StudyFetch completely and deleted the app from my device. I also expressly sought cancellation.
The subsequent payment dispute became so prolonged that I escalated it through Barclays and ultimately the Financial Ombudsman Service. Following that escalation, Barclays agreed to reimburse me in respect of the outstanding September 2025 payment and recorded cancellation of the continuous card payment authority relating to StudyFetch.
Yet in September 2026, long after I stopped using and deleted the app, I received two further notifications of attempted US$96 payments, on 17 September and again on 22 September. Both attempts were unsuccessful.
My experience has been extremely poor, both with the app itself and with trying to resolve the subscription and billing situation afterwards.
My opinion, based on my experience, is simple: avoid StudyFetch. Do not subscribe to this service and do not entrust it with your payment details. I certainly cannot recommend it to anyone. After the technical and access problems I experienced, the lack of meaningful use or benefit from the service, and everything I have subsequently had to go through simply to get the subscription and recurring payments stopped, my advice is to stay well away.
I experienced persistent account/login and usability problems, eventually stopped using StudyFetch completely and deleted the app from my device. I also expressly sought cancellation.
The subsequent payment dispute became so prolonged that I escalated it through Barclays and ultimately the Financial Ombudsman Service. Following that escalation, Barclays agreed to reimburse me in respect of the outstanding September 2025 payment and recorded cancellation of the continuous card payment authority relating to StudyFetch.
Yet in September 2026, long after I stopped using and deleted the app, I received two further notifications of attempted US$96 payments, on 17 September and again on 22 September. Both attempts were unsuccessful.
My experience has been extremely poor, both with the app itself and with trying to resolve the subscription and billing situation afterwards.
My opinion, based on my experience, is simple: avoid StudyFetch. Do not subscribe to this service and do not entrust it with your payment details. I certainly cannot recommend it to anyone. After the technical and access problems I experienced, the lack of meaningful use or benefit from the service, and everything I have subsequently had to go through simply to get the subscription and recurring payments stopped, my advice is to stay well away.
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Subscription
I loved StudyFetch until I was asked to pay 19 bucks a month. No thanks
Rating request during onboarding bs
Extremely obnoxious that you ask for a rating before I’ve used the app at all.
Completely disappointing and a rip-off
The app is incredibly confusing. I was talked into upgrading to Premium to unlock a feature. After purchasing it, I realized that the feature didn't exist. I can't use the app and contacted customer service. That, too, is a disaster. I canceled the app right away, but I still wasted 22 euros.
Response from developer
Hello, Please reach out to us at support@studyfetch.com. We can get you taken care of. Thanks
I don’t like it
If I could give this app 0 stars I would. I got it for myself and my 10 year old to help us study. Instead of using the definitions I uploaded it ended up changing words up to sound more complex. Also, it’s not easy to navigate. When I saw the promotion I was excited because of the AI generated video. Once I got the app I saw that the videos don’t look the same. Now I know why they don’t allow free trial. I wish I could get my $90 back.
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