# Suburban Propane — user reviews > 34 indexed App Store user reviews of Suburban Propane by Suburban Propane LP, rated 2.25/5 from 64 ratings. - Source: https://appshunter.io/ios/app/suburban-propane/id1317215035/reviews - App overview in markdown: https://appshunter.io/ios/app/suburban-propane/id1317215035.md - Rating breakdown: 5★ 14 · 4★ 4 · 3★ 3 · 2★ 6 · 1★ 37 ## Newest reviews (17 of 34) ### 1/5 — Not entirely accurate *2023-04-06* If I look at my account on the web page, it doesn’t match what I see in the app. There appears to be a desync issue, and this app should really only be used for payments which is even lacking a positive user experience. ### 1/5 — Terrible app and not much better company *2023-03-22* This app is virtually useless. Seems to be done so they can feel hip enough to say they have one, not to actually benefit the customer. Also have always hated their billing process and how that information is conveyed. It’s the most confusing of any of our utilities. Can hardly tell what is due and when, when payments were processed and when you need to pay by to avoid a late charge. Also, would be great to get a reminder before said late charge was applied! Lastly, this company has steadily raised our already high rates SIGNIFICANTLY each year despite no changes in consumption and no explanation. We will shop around. ### 1/5 — Not reliable information *2023-01-16, version 3.4.0* Suburban propane indicates that if you use the app and pay in advance, your delivery will arrive faster. This is not our experience. While payments can be easily made via the app, the financial information does not reflect adjustments made, and therefore the balance due will be incorrect. Improvements need to be made so that this app provides a seamless transfer of information between the local office and national office to be deemed reliable. ### 1/5 — Sign in *2023-01-07, version 3.4.0* Cannot get logged in on app because it says my email address is invalid. I use the same email everyday. ### 1/5 — Spins and Spins *2022-12-29* Unless you like to get dizzy, this app is useless at this point. I tried to make a payment multiple times and it just spins and spins. I waited a few minutes between each try before giving up. ### 1/5 — Doesn’t work *2022-12-28* Any attempt to pay a bill or add a payment method results in a terminal crash. ### 1/5 — Not Ready For Prime Time *2022-12-16, version 3.4.0* This app is loaded with errors. Nice attempt but needs a real app developer to get what should be a simple running model. Deleted mine and waiting for one that works. ### 1/5 — App Won’t Open -Spinning Wheel *2022-12-15* After not getting a phone response back from the pricing department I decided to use this app. It won’t even open. Time to switch propane provider. ### 1/5 — Terrible App *2022-12-15* I always have a terrible experience with this app. Most of the time, I can’t even login. The app just keeps buffering. Success achieved rarely. ### 1/5 — App is terrible *2022-05-08* Too glitchy. I’ve scheduled payments thru the app twice now that never went thru and have caused me to have late payments. Don’t recommend this app or the company for that matter. Over $5 a gallon in Florida! ### 1/5 — Could not create acct *2021-11-12* Tried to create an account…it would not complete the account . Would not load on my iPad. ### 1/5 — App Doesn’t Work *2021-10-17, version 3.3.0* The App doesn’t work. Won’t process payments. It just kicks you out. Complete trash. ### 1/5 — Completely useless and a payment scam! *2021-10-07* Ordered refill for my tank used only for the pool on 9/19. 2 weeks and no delivery. Telephone calls to national service center and assured scheduled for the next day. Didn’t happen. Also, despite reporting 30% tank, they charged a full refill. So I was overcharged by $125+ and I had to call and demand a refund, not a credit on my account that wouldn’t be used until Spring, 2022. Staying with my local contacts for 20 years where I’m known and great customer service. ### 1/5 — App sign in? *2021-08-11, version 3.3.0* When you sign in the wheel spins and zero happens. ### 1/5 — Can’t sign in *2021-03-21, version 3.2.0* The app says it can’t sign in because I have a linked account. Hmmm, that sounds backwards. ### 1/5 — Useless *2021-03-08, version 3.2.0* Tried multiple times to log in after creating an account through the website first. And it always give me an error code claiming it cannot use the app with one or more of the linked accounts. ### 1/5 — Doesn’t work *2020-05-08* Tried to create an account to pay bill but every time I TRY it give me some sort of error saying I can’t use the app because I have a linked account. I called local branch and the people there never even knew there was a Suburban Propane app!! Oh well. Guess I’ll have to go to the actual site to pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Total garbage *2025-04-19* Don’t waste your time. This app is as bad as the company itself. Their customer service is without a doubt the worst I have ever experienced. Do yourself a favor and try a different company. You’ll save money and headaches. ### 1/5 — Don’t waste your time *2025-01-22* Don’t waste your time with this app. It is poorly designed and doesn’t work. ### 1/5 — Problem 1- Cannot Recognize My Email Address *2024-12-05, version 3.6.1* Cannot create an account on my iPad as my email address on Comcast.net is “invalid”. You’ve got a long way to go developers… FAILURE TO LAUNCH ### 1/5 — Horrible App *2024-11-25* In todays world it isn’t impossible to build a functioning app which this is not. I’ve been trying to pay my bill now for over half an hour. The site just buffers forever between function. Very frustrating. I’ll be mailing a check and they can wait for snail mail. ### 1/5 — Broken *2024-10-23* It won’t let me create an account, it’s useless. Can’t even make an account online through a browser. ### 1/5 — App Missing Features *2024-09-07* App no longer reports fuel level on tank information page as shown in App Store (it used to do this) despite my paying $150 a year for “tank monitoring.” For me, this was the most useful part of the app. Why did you take it away? ### 1/5 — App problems *2024-03-22, version 3.4.0* I suppose this app no longer works since it does nothing. It was great before Blue Sky Propane sold to a large corporation. ### 1/5 — App is a joke *2023-10-02, version 3.4.0* I can’t log in it says my email address is invalid,so can’t recover my password.so useless as crap.I’ll be switching to a user friendly gas company ### 1/5 — Terrible App *2023-06-13, version 3.4.0* Literally can’t even creat a log in. Says my email is invalid. ### 1/5 — BioAuth wheel spin *2023-05-04* All I get after pressing continue payment button is a “enrolling in bioauth” wheel spin. Been letting it spin for 30 minutes. ## Most praised reviews (6 highest-rated) ### 5/5 — Love the Blue Sky APP *2017-12-07* Everything I want in the palm of my hand ### 5/5 — Great app! *2017-12-06* This app works fantastic. Even though you keep my tank full automatically, I get the additional peace of mind knowing I can check the level of my tank anytime from anywhere with my phone. I also appreciate being all of the other account functions you offer! ### 3/5 — Difficult to add my credit card and pay my bill *2022-10-22* It was difficult to add my credit card to my profile and then pay my bill. It took me three tries after getting lots of weird errors. Then it told me it was already added to my profile after the third attempt even though it wasn’t showing up. I did several force quits on the app and it finally started showing up and let me pay my bill. Really clunky and buggy. Other than that, the app does everything I need it to. ### 2/5 — Limited functionality *2023-03-05* About the only effective ability of this app is to take your money. Your local dealer has no ability to communicate to you or to indicate if their shop is open or not via the app. Nearly all communications are routed through a contact center or if you use the function in the app, no one responds. Like the app, the Suburban Contact Center has limited abilities as well. They can take your order or process a payment, but they have to pass along a message to the locals as the Contact Center is unable to tell you if a delivery is in process or the status. The company says their mission is “customer satisfaction“ which is about as disingenuous as one can be. ### 2/5 — Login Problems *2022-12-15* Can not log into new app update. Please fix. ### 2/5 — Viewing tank level *2019-12-10, version 3.0.0* What happened to the app when it changed from Blue Sky to Suburban? I used to check my tank level through the app. The new app does not have this convenience so I have to physically check the tank where the company apparently gets the reading daily. Can it be added back on? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*