# Suffolk Transit On-Demand — user reviews

> 30 indexed App Store user reviews of Suffolk Transit On by Via Transportation, Inc., rated 4.70/5 from 470 ratings.

- Source: https://appshunter.io/ios/app/suffolk-transit-on-demand/id1564740337/reviews
- App overview in markdown: https://appshunter.io/ios/app/suffolk-transit-on-demand/id1564740337.md
- Rating breakdown: 5★ 418 · 4★ 17 · 3★ 8 · 2★ 8 · 1★ 19

## What do users think of Suffolk Transit On?

Overall sentiment: negative

**Pros**

- 👨‍✈️ Polite and friendly drivers (when available)
- 🚀 Quick pickup times
- 💰 Affordable pricing
- 🎯 Gets passengers to destination
- 📱 Convenient on-demand service
- ✅ Good replacement for discontinued bus routes

**Cons**

- 🚗 Unreliable driver behavior (texting while driving, rude conduct)
- 📍 Frequent service errors and timeouts
- ⏱️ Long wait times (30-40 minutes)
- 🗺️ Limited service area/coverage
- 📞 Impossible to contact drivers or customer service
- 🚨 Safety concerns with driver conduct
- ⏰ Service only Mon-Fri 6:30am-8:30pm
- 🚗 Drivers depart before passengers board
- 📱 App tracking inaccuracies
- 💳 Payment method input issues
- 👥 Passenger count calculation errors
- 🔌 Inconsistent driver availability
- 🚫 Out of service zone limitations

**Commonly reported bugs**

- Constant 'service runs Mon-Fri' error regardless of time
- App shows drivers stationary for 40+ minutes
- Significant delay between driver arrival and app notification
- Credit card expiration year field won't accept input
- Passenger count selector defaults to 'Myself' and cannot be zeroed out
- Incorrect final destination sent to drivers
- Out of service zone errors for valid locations
- Drivers not moving from starting position

**Most requested features**

- Weekend service expansion
- Extended service hours beyond 8:30pm
- Expanded geographic coverage
- Individual driver ratings and profiles
- Better communication/contact system with drivers
- Service area expansion to Bridgehampton and other regions
- More buses/vehicles to reduce wait times
- Automatic address detection instead of manual entry

## Newest reviews (10 of 30)

### 3/5 — Unpleasant

*2025-06-05*

Got me where I need to go but some drivers literally do dangerous stuff like texting and driving. Getting in contact with drivers/service is virtually impossible. Most drivers start driving before I sit down and I almost fell many times. Drivers are usually rude and inattentive.

### 3/5 — Good start but

*2025-06-03*

Got me where I need to go but some drivers literally do dangerous stuff like texting and driving. Getting in contact with drivers/service is virtually impossible

### 4/5 — Great

*2025-05-07*

Now the bus needs to be more on time pick ups though the app we shouldn’t have to say our address now

### 2/5 — Out of zone location

*2024-06-20*

I live in mastic beach and it kept saying out of service zone which is irritating because I don’t want to take the actual big bus and I downloaded this app thinking it would be easy instead it won’t even service my location and I’m upset about that

### 2/5 — Travel area too limited

*2023-05-19, version 4.6*

I’m surprised it doesn’t go to Bridgehampton commons or other areas in Bridgehampton

### 5/5 — Great

*2022-09-23*

This service is a real blessing for us all the folks in the Southampton area!

### 5/5 — Thank you sct

*2022-08-08*

That kind you your service is great

### 5/5 — Trip

*2022-06-15*

Roberto was quick to accommodate, great driver, very informative, hence this was my first time riding..

### 3/5 — Transit

*2022-06-09*

Used to be very good but now there are never any drivers available and when there is a 30 minute wait time also some drivers don’t even move in the mourning from the jitney

### 4/5 — Good App. Just needs more user feedback.

*2021-10-15*

I’ve been using this app since the middle of August and it has helped me so much whenever I can’t get where I need to go. However, there are some mornings where I’ve missed the bus and need to get to school, I order a transit, and I watch as the vehicle never moves from its starting position. It always seems to be the same driver too. I feel like each driver should have their own profile review and feedback from the driver before and after the ride. This would show which driver’s are more reliable and helpful to the riders and help improve user retention.

## Most critical reviews (10 lowest-rated)

### 1/5 — App needs

*2025-07-25, version 4.22.2*

Work done! A serious upgrade or overhaul is calling

### 1/5 — Useless

*2025-06-25, version 4.20.3*

Once location and destination r set, constant error “Our service runs Mon-Fri 6:30am-8:30pm. Please try back soon!” REGARDLESS of time of day. Laughable.

### 1/5 — Unreliable

*2025-06-02*

Usually the drivers just sit in their cars for 40 minutes before they finally move to pick me up. I think they’re parked on the side of the road when that happens because the app shows them perfectly still in the road (again, for 40 minutes.) There’s also a huge delay between when the drivers arrive at the pickup location and when the app tells you that they’re there so sometimes they leave right as I get to the pickup spot.

### 1/5 — useless

*2025-04-18, version 4.17.2*

rides are never available.

### 1/5 — Terrible Drivers

*2024-11-10*

I had booked a ticket over the phone to get me home from Amagansett, driver refused to honor the ticket, despite me being on the phone with the agent who confirmed to the driver his own name vehicle and that my trip was a valid trip. 

Driver arrogantly kept parroting that the seat was showed as booked (from our location, mind you) but he couldn’t verify it was us that booked it. Arrogant and stuck up he kicked us off the bus, making us wait over 40 minutes in the cold for another vehicle to even be available due to “peak demand” despite the vehicles all looking empty. 

Terrible execution of service, drivers are a hindrance and not a help to SCT On demand

### 1/5 — Add payment method issue

*2024-09-10*

The app doesn’t let me type the expired year of my credit card and I’ve been trying. It’s so annoying, then how can I get a ride?

### 1/5 — App is not good.

*2024-09-10, version 4.17.2*

Ride was excellent. App was not! Registration for pickup and delivery would not accept 2 Seniors as 2 people. Choice “Myself” could not be zero’d out. If I selected 2 Seniors it listed us as 3 people. If I selected 1 Senior, it listed us as 1 regular and 1 Senior. We wound up paying $3 instead of $1.50 (75¢ each). The driver also was sent the wrong final destination. Price was good if done right. The rest of the system needs a lot of improvement. Please start with a $1.50 refund. Thanks!

### 1/5 — No rides

*2024-02-08, version 4.11.12*

You can never get a ride. Back to uber share

### 1/5 — So disappointed

*2024-01-30*

So, after giving this app all my personal information & my picture, I can not get this app to work or set up a pick up near my home. I just wanted to check the app out & find out the costs. Big waste of my time & effort.

### 1/5 — Don’t even use this app anymore.

*2023-05-03*

I have no explanation for this app, this app is dead, I recommend you use another source of transportation if you don’t want your time wasted.

## Most praised reviews (10 highest-rated)

### 5/5 — Professional

*2025-06-02*

I love to ride with you guys great experience

### 5/5 — Gary L

*2025-04-01*

He’s the best driver ever. Kind,patient and understanding. We Need More Drivers Like Gary. Thank you.

### 5/5 — Love it

*2024-10-01*

This is an excellent service, It was my first time and I loved it.

### 5/5 — Buen servicio

*2024-08-17, version 4.17.2*

Un servicio muy bueno 👏🏻

### 5/5 — Friendly driver

*2024-06-23*

Our driver was so friendly and polite.. arrived quickly and got us to our destination safely.

### 5/5 — Good service

*2024-06-19*

But with that being said, more buses would be ideal

### 5/5 — Back from repair car service to my house

*2024-05-21*

Getting there in 7 minutes

### 5/5 — Great new service

*2024-04-29*

I was unhappy to learn the regular bus service on noyack rd was discontinued. But the on demand service is a fantastic and imroved replacement. Thank you suffolk transit

### 5/5 — Funciona

*2023-07-05*

Solo funciona para un area especifica de suffolk donde creo que no hay otro transporte publico ademas de taxis

### 5/5 — Great service

*2023-03-07*

Great service with very polite drivers.
Always convenient.
They need to extend service to offer the weekends as well.
I great help for me and my family.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*