# Sugar Heroes - World match 3 — user reviews > 61 indexed App Store user reviews of Sugar Heroes by Clever Apps Pte Ltd, rated 4.80/5 from 494 ratings. - Source: https://appshunter.io/ios/app/sugar-heroes-world-match-3/id1439884631/reviews - App overview in markdown: https://appshunter.io/ios/app/sugar-heroes-world-match-3/id1439884631.md - Rating breakdown: 5★ 440 · 4★ 40 · 3★ 6 · 2★ 4 · 1★ 4 ## What do users think of Sugar Heroes? Overall sentiment: mixed **Pros** - 🎮 Engaging match-3 gameplay mechanics - 🎨 Cute and adorable character design - ⏰ Unlimited lives feature (historical) - 🎁 Good reward system (historical) - 😌 Relaxing and entertaining gameplay - 📱 Available on multiple platforms - ✨ High-quality graphics and animations - ⏱️ Hours of fun and addictive gameplay **Cons** - 💰 Excessive ads and monetization - 💸 Pay-to-win mechanics and expensive coins - 🐛 Game crashes and freezes frequently - 🔧 Reward system failures and missing rewards - 🎯 Unfair level difficulty and impossible challenges - 🔊 Audio quality issues (scratchy sound) - 📉 Game degradation over time with updates - 🚫 Poor customer support and ignored messages - ⚙️ Game glitches at higher levels (900+) **Commonly reported bugs** - Game crashes when claiming rewards - Coins mysteriously disappear without usage - Game randomly cuts out mid-level after level 900 - Scratchy/distorted sound on some devices - Facebook login issues - Game freezes during gameplay - Glitches with red items not appearing on certain levels **Most requested features** - Slower storyline text or pause option to read narrative - Fix reward claiming system - Restore free moves for watching ads - Restore unlimited lives feature - Fix audio quality issues ## Newest reviews (14 of 61) ### 4/5 — Sugar Heroes is a lot of fun *2022-10-21* The title says it all. The game entertains me. It does crash or freezes sometimes but in the few months I have been playing it has happened maybe three times. Having a great time playing it. ### 3/5 — しょっちゅうフリーズする *2022-05-27* 頻繁にフリーズして、BGMが止まったり操作不能になる **Developer response:** 問題が発生していることをお詫び申し上げます。 ゲームのパフォーマンスは私たちにとって優先事項であり、私たちが最適化し続けるものです。 私たちはあなたを助けたいのですが、それをするためにもっと多くの情報が必要です。 レビューを編集するか、[設定]メニューからゲームから直接サポートに連絡してください。 ### 3/5 — Не закрывается реклама *2021-11-04* Когда перелагаются дополнительные ходы за просмотр рекламы, ее стало невозможно закрыть. Крестик появляется и даже нажимается, но реклама не исчезает и приходится перезапускать игру. **Developer response:** Здравствуйте! Спасибо, что сообщили нам об этом. К сожалению, мы далеко не во всех случаях можем повлиять на проблемы с рекламой. Расскажите, пожалуйста, это происходит со всей рекламой или с какой-то определенной? ### 3/5 — Menno *2020-09-03* Tja, ich kann mich schon als Süchtling beschreiben, aber leider wurde an der Ansicht viel geändert. Einfach nicht mehr schön....Für mich war es das! **Developer response:** Vielen Dank für die Bewertung! Wir schätzen Ihre Meinung und würden gerne mehr von Ihren Gedanken zu diesem Thema hören. Bitte erreichen Sie uns unter help.cleverapps@gmail.com mit ausführlicherem Feedback oder bearbeiten Sie einfach die Bewertung. ### 2/5 — Good Game *2020-05-07* I really like this game with one problem.... the sound is all scratchy. It’s not my iPad. All my other games the sound is perfect. **Developer response:** Hi there! Thank you for the review. I’m sorry to hear that you’ve experienced problems our game. We test all of them and make sure that everything works perfectly before uploading to the store. It would be very helpful if you could try some of our other games, e.g. Candy Riddles or Heroes of March 3, and told us if they have the same problem. You can let us know here or by sending and email to help.cleverapps@gmail.com. Please, make sure to include the information about you iPad model. ### 3/5 — Игра классная, но немного не аккуратная *2020-04-14* Игра очень забавная и занимательная, но... Очень часто в процессе игры двигаешь фигурку в одну сторону, а она принимает решение сдвинутся или левее, или правее, или выше - из-за чего срывается ход и процесс движется уже не туда, куда запланировал. То ли фигурки слишком мелкие, то ли контроль движения не четкий ### 2/5 — Frustrated *2020-04-03, version 1.164.0* I am so frustrated with this game, even though I enjoy playing it. I am on level 630 and there are no red items to play. I have played this level many many times and am now thinking of deleting it ### 3/5 — facebook *2019-11-06* i have problem to log in with my facebook account can u guys help me...??? **Developer response:** Hi there! Thank you for the review! This problem was solved with the last update. Sorry for the delay and enjoy playing! ### 5/5 — Excellent concept *2019-10-09* Match 3 oui, mais la particularité des boosters font une vraie différence dans la stratégie du jeu. ### 5/5 — Heroes *2019-09-23, version 1.141.0* Such a fun game, ideal for kids and grown up kids ### 4/5 — Great game only one drawback... *2019-08-26* I would have given the game a five star rating but for one problem for me, I have missed about half the storyline because the text goes by too fast. Either have it pause and you tap to read on or add that as an option. I would love to see this change so I can better understand the storyline. Otherwise love the game so far. **Developer response:** Thank you for your feedback! If the problem is still relevant, please, reach out to our support directly from the game (Settings -> Support). This way we can more conveniently and in a timely fashion assist you with your problem and gather all the necessary data. We appreciate your patience! ### 4/5 — Игра классная,но... *2019-08-06* Вылетает часто прям во время игры и жизни не возвращаются! А подаренное время само собой заканчивается,даже если не играешь! Исправьте это ### 5/5 — Muy entretenido *2019-07-05, version 1.133.0* 👍🏻👍🏻 ### 5/5 — 👍🏽👍🏽👍🏽 *2019-06-06* ©️👍🏽👍🏽👍🏽👍🏽👍🏽 ## Most critical reviews (10 lowest-rated) ### 1/5 — Скучно *2026-04-17* Проходить одни и те же уровни по 40 раз уже не интересно, если игра не обновиться, то удалю, надоело уже это однообразие. ### 1/5 — Jesus Christ! *2025-05-14* About a year ago THIS WAS THE BEST GAME!! I spent HOURS playing on end. 1: ALMOST NO ADS!! 2:good gameplay 3: great perks. NOW!?!? JUST LIKE EVERY OTHER GAME WITH ADS EVERY TWO SECONDS!!!! this & MATCH HEROES.. they have been uninstalled and i won't ever play it again. BLAAAAH! Thumbs down. 💔💔👎👎👎 ### 1/5 — THOUGHT WAS A Brilliant game BUT major faults *2023-03-13, version 1.315.10* This WAS a fantastic game that hooks you HOWEVER the faults are apparent when claiming rewards at the end of challenges. THREE TIMES I have cleared the map gaining the 4 gems, a pop up then tells you that you have won 3 gifts, one of those is 12 hours of free play. Immediately after showing you the rewards the game suddenly shuts down. So when you open up NO REWARDS. So I messaged them, great they responded within 36 hours and gave me the 12 hours play not sure about the other 2 rewards. However when a week later exactly the same thing happened TWICE MORE they totally ignored my message. So they have not fixed the fault and they ignore your messages. I started with 5 star review now it gets one. They want your money but don't give the rewards. UPDATE It’s turned into a money hungry game. You used to get free moves for watching ads New Update now means you have to pay for the free moves. Been playing this for over 3 years but the MONEY MONSTER got the developers. BYE ### 1/5 — Проблема со звуком *2021-11-04* После того как обновила айфон месяц назад, начались проблемы в игре со звуком((( почему так?? **Developer response:** Здравствуйте! Опишите, пожалуйста, подробнее, какие именно проблемы со звуком у вас появились? ### 1/5 — Не работает *2019-07-18* Вылетаю постоянно с игры ### 1/5 — Meglio prima *2019-07-07, version 1.133.0* Dopo l’ultimo aggiornamento, oltre ad essere lenta, va in crash continuamente. Grafica troop pesante. Ripristinate la vecchia versione!! ### 1/5 — Не работает *2019-04-14* Не работает, слетает и никто не исправляет! Разработчики, Ау!и что добавляем, а все же программа не работает, слетает! ### 1/5 — Wo bleibt mein Einkauf? *2019-04-06* Ich habe gerade für 3,49 unbegrenzte Leben für 3 Tage gekauft, aber es wurde nichts gut geschrieben. Bitte nachholen. ### 1/5 — Sugar Heroes *2019-03-12* I❤️ This game! Very Addictive **Developer response:** Glad you like it! 💝 ### 1/5 — Horrible *2019-03-07, version 1.102.1* This game is horrible. It started off fun but recently the game stole my remaining coins. I had 355 coins left 2 hours ago and I stopped playing the game. I come back to play a few minutes ago and I only have 45 coins left even though I hadn’t used any. This game is a cheat. If I could give this game zero stars, I would. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2023-04-11* This game is really awesome and love it so much the characters are so cute and adorable 😊 ### 5/5 — Newest version *2023-02-26* It’s harder to play the grace moves at the end of the game have been removed to make spending more money to to be spent on game! **Developer response:** Thank you for your feedback. The point is that the game is still in development and therefore undergoes regular changes. We try to make it as interesting as possible for users, which implies various alterations. We are sorry for the inconveniences caused. Thank you for playing and we hope that you will enjoy future updates! ### 5/5 — Sugar Heroes *2022-10-20* Great game and relaxing 😁 **Developer response:** Thank you so much for your encouraging star ratings! ### 5/5 — Love This Game *2022-01-21* I started playing this game on Facebook a few years ago and loved it so I downloaded on my Android! Played it for hours and fell in love! Then my phone quit working and had to go with an IPhone and forgot to look it up! Then I thought about it and didn’t know if Apple would have it but they did!! SO HAPPY!! This is by far the BEST MATCH THREE OUT THERE!!!❤️👍 **Developer response:** Thank you so much for your kind words! We really appreciate your playing and want to make your experience as good as possible! ### 5/5 — Супер *2021-11-16* Мне нравится игра, приятный геймпей, очень симпатичные персонажи. ### 5/5 — Супер *2020-12-22* Игра хорошая ,играю уже давно 👍 **Developer response:** Спасибо за отзыв! Мы рады, что игра вам понравилась. Пожалуйста, ознакомьтесь с другими нашими играми. ### 5/5 — Fantastic Game *2020-08-24, version 1.191.0* Brilliant game that is fun and challenging! The graphics are first rate and I have had hours of fun! However I have come across a slight glitch one ai passed level 900! The game randomly cuts out in the middle of a level taking a life with it! Slightly annoying but still love the game! ### 5/5 — Sugar hero’s *2020-08-08* Great game love it **Developer response:** Thank you so much for your kind words! We really appreciate your playing and want to make your experience as good as possible! ### 5/5 — Отзыв. *2020-01-09* Игра замечательная пройти можно все уровни, весёлая, яркая и забавная 5 звёзд! ### 5/5 — Сахарные герои *2019-11-12* Игра отличная но не подключается к фейсбуку а так же уровни прохожу на три звезды а они не зачитываются исправьте ошибки пожалуйста **Developer response:** Здравствуйте! Обновите, пожалуйста, игру. Данная проблема была исправлена. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*