# Sugarbush Resort — user reviews > 57 indexed App Store user reviews of Sugarbush Resort by Alterra Mountain Company, rated 3.80/5 from 972 ratings. - Source: https://appshunter.io/ios/app/sugarbush-resort/id1591669924/reviews - App overview in markdown: https://appshunter.io/ios/app/sugarbush-resort/id1591669924.md - Rating breakdown: 5★ 556 · 4★ 110 · 3★ 56 · 2★ 53 · 1★ 197 ## What do users think of Sugarbush Resort? Overall sentiment: negative **Pros** - 👍 Good app **Cons** - 🐛 Constantly logs out - 🐛 Hardly ever works - 🐛 Glitchy and terrible - 🐛 Can't sign in - 🐛 Trail map not useful - 🐛 Unreliable - 🐛 Hard to navigate - 🐛 Buggy - 🐛 Freezes frequently - 🐛 Slow and unresponsive **Commonly reported bugs** - Logging out at random intervals - Can't sign in or reset password - Trail map not functional - Inaccurate trail, lift, and weather info - Frequent crashes and freezes **Most requested features** - Show open/groomed trails on map - Bring back weather and snow data - Separate trail lists by mountain - Improve trail report and conditions info - Bring back old app features ## Newest reviews (12 of 57) ### 1/5 — Review *2022-01-09, version 1.2* The app and website are not as good as they used to be. Conditions reports leave much to be desired. Do love Sugarbush though! ### 1/5 — New app is terrible *2022-01-09, version 1.2* Hard to navigate and doesn’t have the info you need when you’re at the mountain. Weather forecast is awful, trails from both mountains are mixed into one list, lift times aren’t listed, event times are wrong. App is basically useless. ### 1/5 — Trail reports are useless *2022-01-08* There is no connection with the open trails to the trail map. The open and closed trails are listed in alphabetical order on one page while the map is on a different page. It would also be helpful to have the condition reports written by someone who has skied on the mountain. ### 1/5 — Horrible app *2022-01-04* The “new” Sugarbush app is horrible. Should go back to the previous much more informative and user friendly version. A classic example of changing something that is performing great for the sake of proving something new and different. Parent company should know better and fire the idiot who approved the new app. ### 1/5 — What a downgrade *2022-01-03, version 1.2* This app is terrible, the old app wasn’t five star - but it worked. ### 1/5 — New website is big step backwards *2022-01-03, version 1.2* It’s gone from 3 temp readings to 1 3 snow readings to 1 Requires you to dig through info to guest services to menu to conditions to simply find which trials have been groomed and/or have snow making in progress!! Also keeps asking you to sign in for personalized experience… I was concerned about the Alterra takeover and this website combined with the Egan & quad pack debacles makes me even more pessimistic on the future of Sugarbush ### 1/5 — Not useful, especially compared to old app *2021-12-30* As many have noted, the live map is of not much use when open/closed and groomed/ungroomed trails cannot be seen. Having a list is relatively useless if you do not know where these trails live on the hill. If there is a way to see what trails are groomed in the app, I have yet to figure this out. Weather data and hill stats are also limited compared to old app. That being said, if you are a tourist who wants to know where to shop and eat, but doesn’t care much about mountain stats and trail information, then this app is for you. ### 1/5 — poor *2021-12-28, version 1.2* Did not upgrade from last app just like how the new management here got awful, no wonder so many people who have been going to sugarbush for years are finding different mountains to go to, everything at sugarbush has got worse. ### 1/5 — Complete garbage *2021-12-28* I don’t know how this is even rated above 3?! The old app was vastly better. Difficult to navigate, lack of information, buggy, and does not provide any helpful information. Also, if you look you see there are a lot of 5 star reviews, but if you filter “most favorable” the highest ratings are 2 stars. So a crummy app and they have folks going in a hitting 5 stars to make it look better, which is also disingenuous. Extremely frustrated and disappointed. ### 1/5 — Overly complicated. *2021-12-28, version 1.2* Too much going on. I would like to have the basics on an app. This is just a diet website. Trails, lifts, conditions, web cams… the info I need quick. ### 1/5 — Horrible *2021-12-27, version 1.2* The old app was bad but the new app is terrible. Wrong info, prices, to many layers to find things. It's hard to find anything good about it. ### 2/5 — Bring back map markings for closed trails *2021-12-26, version 1.2* Please bring back the map markings for which trails are open and closed. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is Garbage *2024-08-25, version 3.0* Hardly ever works, I have to uninstall and reinstall every single morning just for it to function proper. Multibillion dollar company. ### 1/5 — So bad *2023-12-11, version 2.7* Glitchy and terrible. Why is killington app so good and sugarbush so bad. This app feels like it was made 15 years ago. ### 1/5 — Missing info *2023-01-17, version 2.2* Where is the snow information and overall conditions? I also don’t see that my runs from the past year which I used to see? ### 1/5 — Can’t sign in *2022-06-25, version 1.7* It won’t allow me to sign in and there is no number to call for assistance. It won’t even email me a new password. ### 1/5 — Summer *2022-06-11, version 1.6* Why is it so hard to find information about the golf course and hogans pub ### 1/5 — What’s the deal with the trail map?! *2022-01-30, version 1.3* So this app may be good for ordering food or getting resort info but it’s worthless for looking at the trail map. Please fix the map feature. ### 1/5 — Information *2022-01-26* The actual weather information is marginal At best used to be able to see weather a few days out and snow predictions . Trail report does not show groomed trails . Overall the new App is far more less informative than old website and harder to navigate. Not a fan ### 1/5 — The new sugarbush app is not accurate *2022-01-23* The hours say 6 am- 2pm, when the hours are really 8am-4pm, it says there was 0” new snow in the stats when in your description it says you got 15”, the lifts that are open are not by mountain so it’s really confusing to see what’s actually running. I am logged in when using the app. The old app was easier to use and used to show the weather, and snow stats, and now when you log in you see an interactive map, and information on lodging and dining. Give the people the info they want! Accurate info on what’s spinning, and how’s the snow - all the other stuff not as important. ### 1/5 — Pointless App *2022-01-18, version 1.2* This new app is just not useful. I deleted it and will just go to the webpage for the info since this app is only as good as carrying a paper map with me. I'll upload it when it's more useful and better. ### 1/5 — Bring back features of old app *2022-01-17* This new version of the app is terrible and doesn’t have even close to the amount of important information as the old app. The trail report should list which trails are groomed and open. We should be able to see mid mountain and peak temps, to browse events you have to go day by day instead of looking at a monthly calendar. There aren’t any Ellen events on the app. Completely unreliable after being formerly being my most used app in the winter. ## Most praised reviews (10 highest-rated) ### 4/5 — Yet *2022-01-17, version 1.2* It good ### 4/5 — Bad upgrade *2021-11-27* The information on the app is incomplete, not up to date, and it operates sporadically. NOT a good upgrade from previous app. Completely unreliable. ### 3/5 — Improvement suggestion *2022-01-05* It would be nice to list all the open trails first, before the closed trails. It would also be nice to update the trail map daily to show only the open trails. ### 3/5 — Not very good! *2021-11-28* The previous Sugarbush App was much better, easier to use, more user friendly, less clunky and provided better information. ### 2/5 — Logs out *2025-01-05, version 3.3* Constantly logs me out. Sometimes midday while tracking. Map is fine. Schedule is fine. Getting logged out is annoying. ### 2/5 — Logging out *2023-01-23, version 2.2* Don’t know why the app logs me out at random intervals. Sometimes after a day sometimes after a week. No option to stay logged in. ### 2/5 — Old site was better *2022-03-13, version 1.4* Need more accurate web cams, more current content. Event calendar to be at a glance. WE MISS WIN!!! ### 2/5 — Meh *2022-03-02* Agree with others. No comparison to the old app. It was much easier to check the trail status when the trails were separated by Lincoln Peak and Ellen. Now you have to scroll through a long list to see the trails you want. It just has a different feel to it. Kind of boring and … corporate? ### 2/5 — Sugarbush app upgrade *2022-01-27, version 1.3* Disappointed! Upgraded app is less functional than previous version. Too many trails and lifts to memorize where they are when looking at what is open. ### 2/5 — Old vs new *2022-01-17* There is absolutely no comparison with the old app. I know Alterra wants to promote its own brand, but this is a huge step backwards. For example, the old trail map showed open, groomed and snowmaking. It seems Alterra feels its skiers are not interested in this info. Safety also dovetails into this. Also, previously could see video feeds of lift in real time. Very basic for planning where on the mountain you should ski, especially during busy times. Please switch back!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*