# SUGARFISH — user reviews > 28 indexed App Store user reviews of SUGARFISH by Sushi Nozawa, LLC, rated 4.87/5 from 1,925 ratings. - Source: https://appshunter.io/ios/app/sugarfish/id1027199364/reviews - App overview in markdown: https://appshunter.io/ios/app/sugarfish/id1027199364.md - Rating breakdown: 5★ 1,711 · 4★ 54 · 3★ 26 · 2★ 8 · 1★ 25 ## What do users think of SUGARFISH? Overall sentiment: positive **Pros** - 🚀 Fast and efficient - 👍 Great sushi quality and presentation - 👍 Excellent service and management - 👍 Convenient and easy to use **Cons** - 🐛 App not working (403 error) - 💰 High ordering fees and hidden charges - 🕰️ Long wait times for pickup - 🔍 Limited menu options in the app **Commonly reported bugs** - No way to cancel orders - Inconsistent pickup time estimates **Most requested features** - Add Apple Pay or PayPal payment options - Implement a reservation or waitlist system - Allow scheduling of pickup times - Provide order history and tracking ## Newest reviews (8 of 28) ### 3/5 — Manhattan beach *2023-06-13, version 3.18.0* Can you please add don’t think just eat. It’s not an option for a few weeks now. ### 3/5 — Needs Apple pay or even PayPal. *2022-05-22, version 3.18.0* Title says it all, thanks! ### 3/5 — Missing rewards or waitlist for restaurant *2022-01-16, version 3.9.2* Let’s get some rewards please :) ### 2/5 — No way to cancel *2021-05-01, version 3.9.2* I placed and order for ASAP. About a minute after ordering it said it wouldn’t be ready until 9pm at night. There is no way to cancel - and they say to call the restaurant but the restaurant does not have an option to speak to a human. Frustrating! ### 4/5 — Love SUGARFISH! *2021-02-09, version 3.9.1* Great app to place order I just wish I could order extra wasabi or n this app. I have to go to Postmates to order the extra wasabi. ### 3/5 — Schedule pickup time needed! *2020-12-13, version 3.9.1* This app would be 10x better if you could schedule a pickup time for your order. With order ready times from 15 min to 90 min, really need ability to order for specific pick up time if ASAP doesn’t work for the customer. ### 2/5 — Inefficient user experience *2020-09-20, version 2.6.5* Not intuitive to use, the “pickup ASAP” option doesn’t actually give you a time frame for when the order will be ready until AFTER you submit the order (and for me the actual time it said my order would be ready by was almost an hr and a half after I placed it), and it redirects you to create a ChowNow account to pay. ### 2/5 — Mmm *2019-05-30, version 2.6.5* I don’t see the full menu, or if you can order albacore belly. Boo ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant error messages *2026-07-02, version 3.29.3* “Something went wrong” error message EVERY time I try to order using the app. Unusable. ### 1/5 — App not working. *2024-05-26, version 3.27.0* It’s giving a 403 error message. I’ve deleted & redownload the app, and it’s still doing the same thing. No knocks on the restaurant; it’s great sushi. But the app isn’t working, at least for me. ### 1/5 — Truly the worst *2022-02-22, version 3.9.2* Horrible ### 1/5 — So expensive. Con *2022-01-04, version 3.9.2* Why do they add 25% to pickup? To pickup! The sooner this business goes bust, the better for the world! They are creeps. Why not just have a higher base price, rather than create genuine bad will bc Of these hidden extra fees. DO NOT ORDE FROM HERE. ### 1/5 — This isn’t an ordering app *2020-06-30, version 2.6.5* This just refers you to chow now, this is trash ### 1/5 — Worst app award *2020-01-24, version 2.6.5* The app will allow you to place an order, but after that you're on your own. Easy for the restaurant to lose your order. There is no connection between the order number the app gives you and the order number at the restaurant. At best, they'll have your first name on the order. The app won't even record your order so that you can look it up and show them. Good luck. ### 1/5 — Very hard to use *2017-12-18, version 2.4.25* Just call them on the phone. The ap said pickup asap, when I got there they said it would be 35 minutes. The ap has no order history or conversion. ### 1/5 — Not a fan of chownow's interface *2017-09-06, version 2.4.25* Not a good app ### 1/5 — Limited 1 location *2016-02-11, version 2.3.92* No use for me if I can only order fro La Brea location ### 2/5 — Fee too high! *2022-01-27, version 3.9.2* Your ordering fee is $16… ## Most praised reviews (10 highest-rated) ### 5/5 — My fav sushi place by far. *2024-10-16, version 3.29.3* I have eaten in at and had take out from this lovely franchise too many times to count. Absolutely love the presentation and style of sushi crafting. Highly recommend. ### 5/5 — amazing *2024-03-02, version 3.27.0* love LOVE going to this fantastic , organized + customer friendly spot sushi is beautifully prepared … fresh … skin of rolls are warm + crispy .. fish is always amazing … wait service professional … tip included - had a small issue + immediately taken care of -which says a lot about management … ### 5/5 — There is no better *2023-11-20, version 3.18.0* Can’t say anything more…best sushi I’ve had anywhere in the world. ### 5/5 — Good food, app needs 1 fix *2021-08-20, version 3.9.2* Would be great if they told you the wait time BEFORE you placed the order. ### 5/5 — Sugar Fish *2021-07-02, version 3.9.2* Always a great experience with high quality ### 5/5 — With appreciation *2021-05-26, version 3.9.2* We who live in Marina del Rey and adjacent areas are so fortunate to have access to this outstanding Japanese food. Preparation of excellent ingredients and fine service makes this a treasure in our community!!! ### 5/5 — Easy and Efficient! *2021-03-29, version 3.9.2* Easy and efficient! ### 5/5 — SUGARFISH Brentwood *2021-02-20, version 3.9.1* Orders can take a while. If you order at 5:30 even on a weeknight expect off and wait one hour. Having said that, they are usually ready right on time and in my experience with all sushi to go places, they are the best. ### 5/5 — Fish fish fish *2021-01-28, version 3.9.1* The only fish I want. ### 5/5 — Best n the west *2021-01-20, version 3.9.1* We love this restaurant. The fish is so fresh and the service is amazing even in Covid. It is such a treat to order and pick up dinner right now. I love to cook but it has been a long 10 months. Thank goodness for Sugerfish. Harper’s parents --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*