# sugar.fit — user reviews > 61 indexed App Store user reviews of sugar.fit by Ragus Healthcare Private Limited, rated 4.70/5 from 174 ratings. - Source: https://appshunter.io/ios/app/sugarfit/id1568271882/reviews - App overview in markdown: https://appshunter.io/ios/app/sugarfit/id1568271882.md - Rating breakdown: 5★ 142 · 4★ 19 · 3★ 3 · 2★ 5 · 1★ 5 ## Newest reviews (16 of 61) ### 3/5 — Too many sellers too less support *2026-01-15* The App is trying to sell products on a voracious speed through their webinars. However, the staff that deals with deliveries & support has no idea what a customer has ordered & how to process the orders. A case in point is purchase of Two CGMs along with SugarFree Products on 14Dec25 after attending a webinar. Two CGMs were delivered but the SugarFree Products were not. Even after a passage of One Month only one batch of Five Sugar Free products were delivered in two batches after raising the matter a number of times through their App. The second order continues to remain undelivered and no further updates are made available. The raising of tickets also yields nothing as the ticket is self resolved without any attempts by back office team on delivery, updates or Refunds. It is recommended that one shouldn’t order any item after attending any webinar **Developer response:** Dear OSHNIL, We’re grateful for your balanced feedback. It’s clear that certain aspects of your experience went well, and others left room for improvement. At Sugar.fit, we are continually evolving based on data and patient input. We’ve noted your concerns and will work on enhancements wherever needed. ### 1/5 — Stop calling me!! *2025-08-15* Can you stop calling me 100,000 times a day please?! **Developer response:** We apologize for the inconvenience, we are unable to retrieve your details. Please provide your registered information using the form linked below, and we will ensure that your details are removed from our database. https://forms.gle/RKCscD5ZqLadt25K6 ### 1/5 — Extremely Disappointed – Poor Service and False Delivery Claims *2025-05-27* I subscribed to SugarFit around 15th March 2025 for my mother, paying ₹36,000 for what was promised to be a one-year program including Continuous Glucose Monitors (CGMs) and dedicated support. Unfortunately, this has been one of the worst service experiences I’ve ever had. Despite their assurance that CGMs would be delivered, we never received them. When I reached out to their customer support, they falsely claimed that the CGMs had already been delivered and even showed a fake proof of delivery with a forged signature and no ID proof provided. The signature shown was nothing more than random scribbling—not from me or any of my family members. I have followed up multiple times ever since, but every time I’m met with the same canned response that the CGMs were delivered. They have provided no resolution, no redelivery, and no meaningful support. SugarFit’s promises about sugar reversal and proactive health monitoring are meaningless if they can’t even manage basic logistics and customer service. For such a high cost, I expected professionalism and accountability—what I got instead was negligence and dishonesty. I’m writing this review to warn others. Please do not fall for their promises. The service is unreliable, and once they have your money, you're left in the dark. Avoid SugarFit at all costs. ### 1/5 — Not recommended *2025-04-01* The marketing team Vignesh, he gave me the false promises and told that the Sugar reversal program at first one week, everything went good after that the dietician will not check about that you’re following the diet or no, and I tried to consult the doctor also, but there was no slots to book ,I tried to cancel my subscription but there was no option they told to wait for 6 months and they told me you have the option of pause this is the worst purchase I have ever made ? **Developer response:** Dear Settlement Shreyas, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 4/5 — Terrible service of continuous glucose monitoring sensors *2025-03-15* I purchased CGM service with 4 sensors for one year service in November 84. I was never told that sensors may expire and need to inform for replacement before one month of expiry. Even the person who came to install the 1st sensor also delivered me three extra sensors and asked to keep them securely. He also never informed about the replacement policy at the time of handover. 1st CGM sensor worked well. It was in early March, 25 only when I planned to use the 2nd sensor, my coach asked me to check sensor validity and request for replacement before one month of expiry ( if required). I found all sensors expired in February 25. I posted request for support and received reply that replacement not possible as sensors already expired. I am surprised because this replacement policy was never told to me during initial tele sales call and also during handover of sensors. I request all future customers not to be allured for some minor discount on multiple sensor price because of above suppression of facts during selling. I must say that this app is very good and CGM is an excellent tool for monitoring but be very very careful about such loopholes. ### 1/5 — Worst Service and False promises *2025-02-04* The hash tag itself is a fake “ Your Path Back From Diabetes” it is never gonna happen. The marketing team will give false promises, like you can eat wherever you want and decrease your sugar levels but after joining they will cut down your food. They will say you can decrease your medicines and after joining they say you can’t cut down your medicines completely. They promised if there is no progress or if you are unwilling to continue, we can cancel after 6months. As I see no progress, I requested for cancellation and they say we can only pause but not cancel. So it’s a complete waste of time and money. I wasted by 30,000 for taking 1year of subscription. Even the CGM machines are fake, my sugar levels show very high than the direct diagnosis. Please don’t waste your valuable time and money. ### 1/5 — Fraud company *2025-01-22, version 9.38* Not a good experience overall and suggest others to avoid this trap. First they dont have good coaches only few are good, rest of all are frshers and just doing time pass with their half cooked knowledge, second after paying money they change coach in between without asking, no support at all waste of money only ### 4/5 — Scope for improvement *2024-11-21, version 9.1* The app and entire ecosystem is very good for blood sugar control and is highly recommended! CGM insights are very good. Although I feel that the sensor itself can be upgraded (there are much better ones in the US or UK). My only suggestion is that they should connect with apps such as apple health, MyFitnesspal etc.. and import/export data. ### 1/5 — Very worst team *2024-11-07, version 9.1* I requested for telugu nutrionist but after 20 days it was assigned and the nutrionist is also not suggesting anything to do. These people just looted up my money and I asked for stop of emi but its been 2 months still no response. Very worst app. We got drowned like anything and just these sales people doesnt even respond for our queries. I really got a bad experience🤯😡 ### 1/5 — Waste of time and money *2024-08-19* The CGM comes only for a fortnight and usually takes 3-4 days to do the readings, which aren’t always appropriate. Leaving you with a short window of a week to try out both the trigger and healthy food patterns. The tests done are only HbA1C the remaining readings you are to take yourself. The diet given is not quite extensive and the weekly calls are just to keep you entertained in the plan, even if they work for the initial few days they don’t add much value and are rather a waste of time and you can get these calls anytime, with no prior schedule being totally disrespectful of your time. Personal experience is not good at all. If you still feel like trying it, I wish you all the best and I hope it works for you. **Developer response:** Dear User, We are sorry to hear that our program has not met your expectations. We would like to inform you that our comprehensive subscription includes 70+ parameters, providing a detailed report on your health condition, including HBA1C. - Personalized diet plans are tailored to your preferences and CGM data, acknowledging individual needs. - For further assistance with CGM issues, please share your registered details at hello@sugarfit.com, and our team will contact you and help you resolve your concerns Reversing diabetes requires dedication, patience, and a gradual approach. While significant changes may take time, consistent effort yields positive results. We believe in our program's potential and are here to support you. ### 1/5 — Program is okay, but they spam a lot when you don’t want to continue *2024-08-07, version 8.97* If anyone wishes to be with Sugarfit for life, then only opt for their programs, as when you leave, they call every now and then spam you, even after blocking every number you receive a call from. ### 1/5 — Spam Calls After Closing The Program *2024-07-28, version 8.97* So you get a blood testing kit, a dietitian and a doctor on call. All good for people who don’t have one, waste of money if you already have a doctor. Anyways, after a year I stopped this and from then I get 1 or 2 automated calls daily to rejoin. It’s become a headache. If I block a number I get from another number. These guys don’t know when to stop pestering an uninterested customer. Join only if you want to make your life a hell after a year. ### 3/5 — App does not work properly in Andriod especially CGM & Watch sink *2024-06-07, version 8.93* App not working properly in Samsung s24 ultra especially CGM and there is no Samsung watch sink .... Steps etc has to entered manually & Face scan is worst. You get step count if your mobile is your pocket . Tread mill app give no or less steps count ### 1/5 — Absolute bullying and intimidation *2024-06-03* While the coaches are really good and helpful, the customer retention representative Sumitha A is nothing but pure toxic evil. She has been relentlessly trying to intimidate my 65 year old mother to buy a subscription we don’t want to buy. When called out for that, she has the audacity to say that my mother is lying. By looking at the way they treat their customers, I might be switching to Twin health. They are a lot better spoken and not as rude. Sumitha A went on to make statements to my mother like “you can’t pay this much also?” Tell me which school of customer service considers this to be a sign of a healthy organisation that deals with old patients? **Developer response:** Dear user, Thank you for sharing your feedback with us, and we sincerely apologize for the distress caused to your mother and yourself. We want to clarify that Sumitha is a member of our sales team. we are committed to improving our customer service standards to ensure that all interactions are handled with care and sensitivity. ### 2/5 — It’s not turning out as promised *2024-05-16* I was quite impressed with the way it was told that how the system supports the person in the journey to fitness. But I’m highly dissatisfied and disappointed. There is no discussion about the test results, no feedback or follow up on gluco monitor results. In fact nothing much happened or told which I was not already aware of. Yes soles push-up and nitrogen dump is new concept that I’ve learnt and practice. But apart from that nothing much was told about diet, my routine. I needed help which didn’t come through enough. I’ve practically nothing to tell the doctor also. Please help me get over my high sugar levels **Developer response:** Dear User, we are sorry for the inconvenience caused. To help you with this, we would like to know your concern in detail. Kindly write to us at hello@sugarfit.com. We will help you as soon as possible. ### 1/5 — Lots of promotional calls and messages *2024-03-24, version 8.86* The promotional calls and messages about diabetes are more irritating than the condition itself. Also they call from several numbers so that whenever you block one, they call from other. Totally frustrated with these guys. Also I have started receiving more promotional calls from other companies as well after registering on this app. Are you guys selling my data to third parties? ## Most critical reviews (10 lowest-rated) ### 1/5 — Big fraud *2026-08-28* They support only when we buy product from them I purchased Shugar Fit cgm from TATA 1 but it went crashed while after installing I got a call from Shugar Fit and they confirm that they will be taking it back and sending a new one. It’s not more than 20 days and so-called coaches. Also confirming that Ccm should not be will take very long time for replacement. It’s our hard and Money trusted with them. More over the coach also is very very casual. They don’t have time to talk to us. They just for formality. They will call then disconnect so be very clear value purchase this things that these people I was continuously called and forced to buy injections. So I really very much upset the way Shugar Fit is treating their customers. ### 1/5 — Major sync issues *2026-04-29* Major sync issues - never get to see the sugar readings when you need it. Many times you have to go through a whole loop of unpairing, uninstalling the app and repairing to read the sugar readings. If a ticket is raised, it will always get closed that readings are available - obviously I have done a lot of work to get the readings by uninstalling, unpairing etc… tickets are never investigated properly to see what the actual issue was. I’ve never spoken to a human for all the 10+ tickets I have raised and the issue happens daily. How is the ticket resolved without talking to me, **Developer response:** Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Regarding the CGM of Sugarfit *2026-04-16* At The Sugarfit Diabetes Management Webinar the sales customer care do not make it clear, that in the term of 1 year you join by paying for the entire year of the programme of Diabetes Reversal they will provide only 1 CGM (continuous glucose monitoring) device which last only for 15 days and then you have to pay extra Rs500 every month purchase the Gold Membership and keep purchasing the CGM every 15 days at a quiet high cost , if you want to monitor your blood glucose without pricking your finger for blood to use on a blood glucose monitor. Without CGM your blood glucose cannot be automatically be highlighted on the Sugarfit app where it’s linked and with readings the Health & Fittness Coach can help a diabetic to make changes in diet, medicine, exercise etc. to improve insulin sensitivity. **Developer response:** Hi there, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Unsatisfactory *2026-03-25* Sugarfit’s team appears quite disorganized, with a noticeable lack of coordination when it comes to supporting customers. While they claim to guide you throughout the entire journey, it is extremely difficult to book appointments with doctors, nurses, or coaches. Even after receiving the medication, there was no clear guidance provided on how to use it, leaving me uncertain about the next steps. Additionally, having to manually schedule every interaction with the team makes the overall process tedious and inconvenient. Overall, it has been a very disappointing experience. **Developer response:** Dear TAISSW, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Veee1234 *2026-02-19* It’s been a month and haven’t received çgm yet, be careful **Developer response:** Dear Veeee1234, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Veee1234 *2026-02-16* It’s been a month and haven’t received çgm yet, be careful ### 1/5 — Pathetic Service and delivery *2026-01-15* They just don’t care, ordered cgm which never got delivered, zero support. It seems a scam! Avoid **Developer response:** Dear Shyavish, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Don’t recommend to anyone *2025-12-16* please for God sake after sign up with Sugarfit take patients serious ,senior citizens are enrolled ,initially after sign up and can was out of stock and after 1month we got can without sticker they installed and then it’s showing drastic high and low .No proper coach and No follow-up . After informing Neha Kapoor she did not change coach .all are sales people sitting in Sugarfit . Please refund the amount .sales people are rude .cgm is not working good .no respect to our feedback and pts .please take twin and forelock they are good .sugarfit is worst .please refund otherwise will file a case for refund . **Developer response:** Dear Arbiahani , Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized. ### 1/5 — Be careful ; Harassment *2025-08-24* Do not download this app even by mistake; I had dropped out of this program and now since last two years I am getting spam calls from various different numbers for ‘renewal program’ I keep blocking their numbers but some they call with a different number. If you do not pick they call you repeatedly until you pick. If you block a number they will call you from a different number until you pick. What a nuisance. Next time I will join their renewal webinar and blast at them **Developer response:** We sincerely apologize for the inconvenience caused. Kindly share your registered contact details, and our team will connect with you at the earliest. Thank you for your understanding. ### 1/5 — Spamm *2025-08-17* be careful before you sign into this app, they will harass you with 1 million calls from 1 million different numbers. I have been getting these calls for the last six months and I can account for at least 72 blocked numbers from this company. Be careful before you sign into this app, they will harass you with a million calls from a million different numbers. I have been getting these calls for the last six months and I can account for at least 72 blocked numbers from this company. ## Most praised reviews (10 highest-rated) ### 5/5 — Type-1 *2025-08-11* Is it possible to cure or control the Diabetes ### 5/5 — waste money and time *2024-10-24, version 8.99* don' t go sugarfit. din't wast your tine. before paying money they were follow up number of times and after paying the money. tyey were not yet responded. after paying the money that people told me within 25 hours blod test and coach and doctor appointment and cgm installation done, but nit done with in one week also. after installing cgm no one conctacted me. i am trying to book coach slots are not avialable till 20 days ### 5/5 — 5.21 *2024-08-26* Sugar free app is very nice app My Consultant Shagun is superb instructor she gave good advise time to time for reversal of sugar & my sugar level no doubt comes to normal in 20 days period. Now I m feeling much better & following the instructions like 20 minutes walk after all 3 major meals, taking 7-8 paneer phool pods daily twice (early morning & at night). **Developer response:** Dear Sir, Thank you for sharing your success story! We are thrilled to hear our app and consultant coach Shagun helped you reverse your sugar levels in 20 days. Keep up the great work and following healthy habits. We are always here to support you. ### 5/5 — Harassment by calling constantly *2024-07-21* I had enquired about sugarfit services but never wanted to enroll. They run the business of fear. They create fear and artificial urgency to force people to join the program during intro call. Please STAY AWAY. They keep calling 2-3 times during weekdays and 2-3 times during weekends for enrollment. I explicitly mentioned that I do not need your services but they do not pay any heed. Still keep calling. **Developer response:** Dear Sir, We regret the inconvenience caused, We request you please share the registered details with us at hello@sugarfit.com as we are unable to retrieve your details and we will ensure that your details are removed from our database. ### 5/5 — Not getting support when help required mentioned in chat also *2024-02-15, version 8.81* Not getting support when help required mentioned in chat also ### 5/5 — Consultation with nutrition *2024-01-05, version 8.8* She is very knowledgeable and helpful. Very sweet and cooperative. She has all abilities and capabilities to motivate her patient and involved in the activities so as to achieve desired goals. ### 5/5 — Review for Anagha Hrishikesh Kulkarni *2023-08-01* I want to thank Anagha from the bottom of my heart as she has been very good and kind to me. She has enlightened me to loose weight, keep my sugars levels down and educated me on food patterns and also is a very good listener she tackles my problems and doubts with empathy and understanding.I am very lucky and thankful that she has been assigned as my dietitian. 🤗 **Developer response:** Dear User, Thank you for your heartwarming appreciation! Anagha and our support team are thrilled to have contributed to your success. ### 5/5 — Super convenient *2023-05-04, version 5.8* Such a go to app for diabetics. Friendly coaches and doctors. There are many meal options and tracking intake is made super easy. Very useful! ### 5/5 — Great app! *2023-04-29, version 5.8* This is a amazing platform for diabetes reversal. The app contains many great features and variety of tips and guidance on diets and workouts. It si a wonderful platform for those who are looking for diabtes reversal, and its app has many features like, meal logs which helps us in mainatining our calories & also it has CGM feature which helps in 24 hrs monitoring of our glucose levels, many easy to make diabetic friendly recipies, face vitals to check out heart rate, spo2 etc, It is very easy to use & i would say one of the best app to use when we are concerned with the diabetes. ### 5/5 — Very good health-tech start up *2023-04-26, version 5.8* I strongly recommend this program for those Who are looking for a place where you can reverse your diabetes in a very planned and fun way with lot of improvements in your lifestyle which you will carry throughout your life --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*