# SugarSync

> Secure cloud backup and file syncing across multiple devices. (iPhone/iPad app by SugarSync, Inc..)

- Source: https://appshunter.io/ios/app/sugarsync/id288491637 (this page in markdown: same URL + `.md`)
- Developer: [SugarSync, Inc.](https://appshunter.io/developer/288491640)
- Category: Productivity, Utilities
- Price: Free
- Rating: 3.17/5 from 109 App Store ratings · 1,536 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 33 MB
- Languages: English, French, German, Japanese, Spanish
- Released: 2019-02-12
- Data updated: 2026-09-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/sugarsync/id288491637/reviews.md

## What is SugarSync?

SugarSync lets you securely backup your files, photos, music, and more, on any device. We add a layer of security to all of your file syncing and storing so you can keep your digital life private and organized. Easily sync and send files from one device to another, collaborate with team members, and enjoy seamless file syncing across your devices with minimal effort. 

Features:

Automatically sync your files to the cloud
Instantly backup photos taken on your iPhone
Sync multiple folders at once
Remotely wipe your data in the case of device theft or loss

Complete Data Security 
SugarSync makes security a priority. We use industry-standard encryption to protect your files and data while they sync to our servers, and store them in the cloud in an encrypted format. 

iPhone Photo Syncing
Skip using iCloud or a cable to upload your iPhone photos. SugarSync lets you automatically upload photos from your iPhone to your computer so you can have all of your important memories and more in one secure place. 

Auto-Syncing Across Devices
SugarSync makes it easy to keep all of your devices synced. You can automatically sync files across computers, devices, and platforms, and all changes made in the cloud will be automatically applied to all of your synced devices. 

Flexible File Sharing 
Sharing files and folders has never been easier. SugarSync lets you control how and what you want to share, whether it’s a small read-only file or a large folder with editing permissions — it’s up to you.

Easy Restoration
Never worry about losing your important files, photos, and documents again. Our Protected Folders option lets you easily roll back your folder to a previous date in time so you can recover all files within it at once.

Enjoy a free 30-day trial when you sign up for SugarSync. Choose from our 100 GB, 250 GB, and 500 GB personal plan options, or choose our business plan which offers 10000 GB of space. We also offer custom business plans for teams looking for the right cloud storage for their needs. 

Learn more about SugarSync here: https://www.sugarsync.com/
Terms of Service: https://www.sugarsync.com/terms/
Privacy Policy: https://www.sugarsync.com/privacy/

## Key features

- Secure file backup
- Automatic cloud syncing
- Cross-device synchronization
- Remote data wipe
- File sharing and collaboration
- Easy file restoration

## What do users think of SugarSync?

Overall sentiment: neutral

**Pros**

- 🚀 Seamless syncing across devices
- 🔒 Secure cloud storage
- 👍 Easy to use and navigate
- 💡 Ability to access files remotely
- 👍 Reliable backup solution

**Cons**

- 🐛 Frequent crashes and freezes
- 🐛 Syncing issues and unreliable file access
- 🔋 High resource consumption on mobile devices
- 👎 Poor customer support and lack of response
- 👎 Expensive pricing compared to alternatives

**Commonly reported bugs**

- Login issues and account problems
- Incompatibility with newer iOS versions
- Slow upload and download speeds

**Most requested features**

- Offline file access and editing
- Integration with more third-party apps
- Improved photo management and viewing
- Ability to selectively sync folders/files

## Recent user reviews (10 of 1,536)

All indexed reviews: https://appshunter.io/ios/app/sugarsync/id288491637/reviews.md

### 5/5 — ••o%—@Baby ••o%—@Gemini

*2026-07-24, version 5.2.0*

Alexander Gemini

### 3/5 — It’s functional. Sometimes

*2026-06-20, version 5.2.0*

I find this app (and its permutations on other various platforms and the web interface) to be cumbersome and not very intuitive. It is functional, except uploading from my iOS device seems to frequently time out for large files. I’d would not pay for storage, but as a freebie for my VPN service it serves its purpose.

### 5/5 — Well seems the IOS app doesn't back up files right?

*2026-05-21, version 5.2.0*

Maybe im not understanding the back up process? It keeps running out background processing time?

### 1/5 — AVOID

*2026-05-20, version 5.2.0*

They deleted all my data. They admitted their emails often go to spam so it’s not surprising I didn’t get the warning. This is not a reliable company I would not trust them with your data.

### 1/5 — App crashes zero support

*2026-03-31, version 5.2.0*

Are they even a company anymore or just taking our money?  App does not work zero return calls or emails from support. Used to be good now I would stay far far away.

### 2/5 — File backups

*2026-02-06, version 5.2.0*

It appears that not all files and folders from computer file and iPad updates that are within others folders that are by accounts on the web app are up to date according to the sync app.

### 1/5 — いろいろとダメなサービス

*2026-02-01, version 5.2.0*

古参のクラウドストレージサービスだがアプリの作り込みが甘い。まず、転送画面がメインメニューに戻らないと見られない、フォルダ丸ごとのアップロードができない。転送画面で、ファイル容量がわからず、転送速度も残り時間やパーセントの表示もない。1ファイルで約6Mb/sの転送速度はまあまあだが同時並行転送ができないのでトータルでの転送速度が速くならない。アプリがバックグラウンドになってから戻るとそのことを認識はするのにファイル転送が中断されてしまい、再開操作ができない。アップロード先のフォルダに存在するファイルを転送しようとすると全て上書きされる。(普通は上書きするかをユーザーに質問した上で、同じファイルは転送から除外できるもんだと思う。) 転送が終わると転送リストが勝手に消去される(消去ボタンの意味かない)。サーバー自体は軽いのにアプリがいまいちで契約を続ける気になれない。惜しいサービスだ。WebDavもサポートされてない。値上げされるとメールが来たので解約申請したが請求が止まらずカスタマーサポートに依頼してようやく請求が止められた。何から何までレベルが低い。

### 5/5 — Long time user!

*2025-08-22, version 5.2.0*

I can’t even remember when I first started using Sugar Sync, but it was probably 2009 or 2010. That’s a lot of years! It’s always been a safety net-especially for those precious files I don’t want to lose. Definitely worth it, in my opinion!

### 5/5 — I love Sugarsync

*2025-06-21, version 5.2.0*

I use Sugarsync constantly to link two laptops and one desktop. It provides seamless syncing of all my work files. I can jump from one computer to another without worrying if I have the most recent version of a file (it is always there). I like the security features (two step verification) and the ability to go back to archival files. Sugarsync is an awesome service.

### 1/5 — Is sugarcsync support out there????

*2025-03-25, version 5.2.0*

I have sent in 3 emails. No response. App crashing non stop.  Anyone out there? Anyone care? How do i get tech support if you don't answer phones or emails. Ps. - ten year customer here.

## Frequently asked questions about SugarSync

### What does SugarSync do?

SugarSync provides secure cloud backup and file synchronization across all your devices. It allows you to automatically back up files, photos, and music, ensuring your digital life is private and organized. You can easily sync files between devices, collaborate with others, and access your data from anywhere.

### What are the key features of SugarSync?

Key features include automatic file syncing to the cloud, instant backup of photos from your iPhone, syncing multiple folders simultaneously, and the ability to remotely wipe your data in case of device loss or theft. It also offers complete data security with industry-standard encryption and flexible file sharing options.

### How much does SugarSync cost?

SugarSync offers a free 30-day trial. After the trial, you can choose from various personal plan options based on storage size (100 GB, 250 GB, 500 GB) or business plans with larger storage capacities, including custom options for teams. The app is free to download and use with in-app purchases for storage plans.

### Is SugarSync compatible with my devices?

SugarSync is designed for cross-device and cross-platform syncing, making it easy to keep all your computers, devices, and platforms synchronized. Changes made in the cloud are automatically applied to all your synced devices, ensuring consistency regardless of the platform you are using.

### What are common use cases for SugarSync?

Common use cases include securely backing up important documents and photos, syncing work files between your computer and mobile device, sharing large files with colleagues or friends, and ensuring you can restore previous versions of your files if needed. It's also useful for automatically backing up photos taken on your smartphone.

## Version history (last 5 releases)

### 5.2.0 — 2022-04-06

Share files to SugarSync even if App Lock is enabled
Open multiple files at once with an external app
Stability improvements

### 5.1.1 — 2021-05-19

Crash fixes

### 5.1.0 — 2021-03-03

• Two Factor Authentication 
• Fixed an issue with PIN locks

### 5.0.2 — 2020-12-08

• Support for Accessibility font sizes
• Search results improvements
• Various UI improvements

### 5.0.1 — 2020-08-21

• New layout for iPads to better use the extra screen space
• Updated SDKs under the hood

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*