# Suits Me - Banking Alternative — user reviews > 249 indexed App Store user reviews of Suits Me by Suits Me Limited, rated 4.70/5 from 224 ratings. - Source: https://appshunter.io/ios/app/suits-me-banking-alternative/id1550972210/reviews - App overview in markdown: https://appshunter.io/ios/app/suits-me-banking-alternative/id1550972210.md - Rating breakdown: 5★ 193 · 4★ 11 · 3★ 6 · 2★ 4 · 1★ 10 ## What do users think of Suits Me? Overall sentiment: negative **Pros** - 🚀 Great banking alternative - 👍 Easy to use - 🔒 Trustworthy - 💡 Helpful customer service **Cons** - 🐛 Frequent account freezes/blocks - 💰 Excessive fees for transfers and withdrawals - ⏱️ Poor response times from customer support - 🤖 Incompetent and unhelpful customer service **Commonly reported bugs** - Frequent app crashes and login issues - Inconsistent account balance display - Inability to access account history **Most requested features** - Support for Apple Pay - Improved in-app notifications - Ability to easily change account details - Faster processing of payments and transfers ## Newest reviews (14 of 249) ### 2/5 — Several Issues with the Card *2026-08-18* I would like to report several issues that are causing significant inconvenience when using the card: 1. Apple Pay / Digital Wallet The card cannot be added to Apple Pay. This feature would be very useful, especially in situations where we need to be in wet environments, such as swimming pools, saunas, and similar places. In these situations, we are forced to carry the physical card, which creates a risk of it getting wet and damaged. 2. Contactless Payments Another recurring issue is that payments made using contactless payment are frequently declined. This happens quite often and makes it difficult to use the card conveniently on a daily basis. 3. Beneficiary Registration for Bank Transfers It would also be important to increase the amount of space available for entering a beneficiary’s full name when registering a new account for transfers. Many people have long full names, and the current field does not accommodate them, resulting in an error when trying to complete the registration. I kindly ask that these issues be reviewed and, if possible, resolved, as these are important features that would make the card more practical, reliable, and convenient to use. **Developer response:** Hello, thank you for taking the time to share your feedback. We appreciate your comments regarding Apple Pay, contactless payments and beneficiary registration. Apple Pay is something we know many customers are keen to see, and we are pleased to confirm that this feature is currently being worked on and is expected to be available in the near future. With regards to contactless payments, there are security controls and limits in place to help protect customers from fraud and unauthorised transactions. This can occasionally result in a contactless payment being declined, particularly if a chip and PIN transaction is required to refresh the contactless functionality. Your point regarding the beneficiary name field is a fair one. We understand that some customers may have longer names, and we can see how the current character limit could cause issues when setting up a new payee. We have passed this feedback on to the relevant team for review as part of our ongoing efforts to improve our service. We value customer feedback and thank you for helping us identify areas where we can continue to improve. Kind regards, SM ### 2/5 — Very bad costumer service. They don’t help you at all with anything. *2026-07-03, version 15.9.6* I tried calling them and wait 20min in the hours that they are supposed to answer and still didn't answer. My card doesn't work at all and I money left in there and they won't help me at all to fix it. Very bad costumer service. ### 1/5 — Fraud *2026-06-21, version 15.9.6* A company was taking payments of £18 a month from my account (computer save). This was without authorisation of any kind, why do Suits Me allow this to happen. ### 1/5 — WARNING: Absolute rip-off! Avoid this bank! This bank is a total scam. They charge ridiculous and hi *2026-06-16, version 15.9.6* WARNING: ⛔️Absolute rip-off! Avoid ⚠️this bank! This bank is a total scam. They charge ridiculous and hidden fees just for transferring your own money. To make matters worse, they have now blocked my account and are refusing to let me access or withdraw my funds. Customer service is completely useless. Do not trust them with your money‼️! ### 1/5 — Banking *2026-06-16, version 15.9.6* Very poor customer service,no care for customers,cause embarrassment by blocking customers any day any time at their own time,causing inconvenience for customers.win ### 1/5 — My account don’t allow me to use my money *2026-06-05, version 15.9.6* I’ve been trying to use my money for a week and I can’t I’ve tried calling and nobody answer nobody replies to emails nobody calls me back and I’ve done everything I can to try and solve this problem and nothing works Very bad service ### 1/5 — Avoid at all costs *2026-06-04, version 15.9.6* Blocked my account and would not let me access my money. Worst bank ever ### 1/5 — Terrible *2026-06-04, version 15.9.6* Extortionate fees, like Fort Knox trying to access your own account then all sorts of demands for extensive information the absolute worst banking app I’ve ever tried ### 4/5 — Time will tell *2026-05-09* For the most part it’s been ok, although there is some terrible reviews. Will be better once Apple Pay is introduced and Google pay if it isn’t already. A bit pricey and rewards and offers sometimes appear complicated or at times misleading to monthly subscriptions.. Suppose I can always return and correct the record if things go awry. But over all thankyou. Suppose I should install the app although they require all and sundry information about me and my life 🤷‍♂️. Overall cheers .. **Developer response:** Hi there, thanks for your balanced feedback. We’re glad your experience has mostly been positive and appreciate your comments on pricing and rewards. We’re always working on improvements, including payment features like making Apple Pay available soon, and Google Pay has already been introduced for our customers. Your support means a lot. Cheers, SM ### 1/5 — stuff *2026-05-04, version 15.9.4* They charged me monthly plan even though it Normal card for daily use u get charged for cashing out and if u lose your card u want get refund and u will pey for card to be sent u and it 5.99 ### 1/5 — Rewards :/ card :/ *2026-05-01, version 15.9.4* How am I been charged for a card I don’t have it’s cost me ridiculous money for fees to transfer to other banks as I have no bank card !! It’s around a year now I’ve been asking for a new frikin card !! Charged multiple times for an account I can use fully as I have no card I have no card no card no card no card NO CARD!!!!!! I’ve attempted calls emails chat etc still NOTHING. Don’t waste your time with this account the headache isn’t worth it ### 1/5 — Scrap *2026-04-19, version 15.9.0* New update is useless click card option and app crashes every time cannot unfreeze my card and support response is non egzistant ### 1/5 — Avoid it *2026-04-07, version 15.8.1* Never imagined banking to be this horrible. First you don’t know what it deducts money from your account for. When you have urgent issues and questions, nobody answers your call and the Chat bot seems to be there to gaslight you. Then came a sudden closure of the account without any reason provided. Well, wish you luck getting your balance! ### 1/5 — Adam *2026-04-01, version 15.8.1* Tgis is the worst account you could ever use no one answers the phone you get charged all sorts I would use this account ## Most critical reviews (10 lowest-rated) ### 1/5 — ⭐ 1/5 – Absolutely awful experience *2026-08-20, version 16.0.6* Genuinely one of the worst banking experiences I’ve had. My account has been restricted for days over a £10 transfer, leaving me unable to properly access my own money. I’ve contacted Suits Me repeatedly, provided the information they’ve asked for, waited for the Safeguarding Team to contact me, and chased them multiple times. I was eventually told by an adviser that their automated system had restricted my account and that the issue had been escalated to Safeguarding. I’m still waiting for it to actually be resolved. Trying to get help is ridiculous. Long waits, constantly being told to wait for another team, and no clear timeframe for when you’ll actually regain access to your money. If you’re considering using Suits Me, my experience is enough for me to say stay well away. A financial service shouldn’t leave customers unable to access their money for days while they chase support for answers. ### 1/5 — Worst bank around! *2026-08-17, version 16.0.4* Awful bank and awful customer service from them! Been waiting almost a month for help regarding a £50 transaction! No one gets back to you, they ignore emails and ignore the online chat and never answer the phone, had me on hold for 4 hours, I’ve had an online chat open for 3 weeks and still didn’t get an answer!! Shockingly bad service. ### 1/5 — CLOSED MY ACCOUNT WITH MY SALARY IN IT *2026-07-22, version 16.0.0* They closed my account with an email the day before my salary went in and I’m still waiting for my money. Impossible to get hold of and still no response to my emails. DO NOT USE THEM ### 1/5 — . *2026-07-16, version 16.0.0* It asks me to sign back in too many times and half the time it glitches and doesn’t log me in it’s really stressful using suits me ### 1/5 — Can’t close account or remove GDPR details *2026-07-07, version 15.9.6* Terrible service, don’t answer online chat, takes around 1 hour to speak to someone on the phone. Have been asking to close my account by phone and email for over 2 weeks, told to cut up card but 4 weeks later logged in and noticed account is still open, luckily I transferred all my money out of this account in time. This company does not comply with GDPR regulations or requests. My advice don’t keep a lot of money in the account if you use this e-money provider. A complaint will be made to the FCA as they should not even have a license to operate as a ‘bank’ ### 1/5 — Not working *2026-07-06, version 15.9.6* Not working when trying to logi!!! ### 1/5 — Worst bank in the world *2026-07-06, version 15.9.6* Please for the love of god DO NOT install this app for banking DO NOT put money on a suits me account please this is the worst bank and the worst experience i ever had with a bank STAY AWAY FROM THIS BANK PLEASE IF I COULD I WOULD PUT 0 STARS ### 1/5 — Theft in broad daylight *2026-06-30, version 15.9.6* Please do not open an account with this company. They will close the account without any reason and are not responsive at all. ### 1/5 — Locked me out of my account *2026-06-29, version 15.9.6* Made me upload documents out of the blue and stopped me from accessing my money. Avoid. They ignored me for two days straight and at this time they’re still holding my money. I don’t know if I’ll ever get it back do not use these people. Ever. ### 1/5 — Terrible system *2026-06-26, version 15.9.6* Listen and listen carefully Get your money out this bank asap that’s all I have to say ## Most praised reviews (10 highest-rated) ### 5/5 — The Ar the best *2026-07-07, version 15.9.6* deserve more than 5stars ### 5/5 — Money back *2026-07-01, version 15.9.6* I have had suits me for over 3years and one day my account was blocked,I managed to get in touch with safeguarding team after a week and was helped. A week later Suits me send over £15 for the inconvenience caused and I thought that was really lovely! ### 5/5 — Great service *2026-06-17, version 15.9.6* Komail is a fantastic advisor he helped me with the problems I was having, I was stressed out because I couldn’t login to my app, and then komail called me and resolved the issue with minutes. Thank you so much. ### 5/5 — Amazing *2026-05-19, version 15.9.4* Been amazing, easy to use and it’s affordable monthly! Best banking app I have used ### 5/5 — Suits me *2026-05-11, version 15.9.4* Great banking app so easy to setup and use highly recommended ### 5/5 — Good banking app but we need Apple Pay *2026-04-30, version 15.9.4* Good app but need Apple Pay asap ### 5/5 — Lost card *2026-02-18, version 15.8.1* Komail Very helpful and polite too issue resolved instantly ### 5/5 — Ava *2026-02-12, version 15.8.1* Best bank x excellent ### 5/5 — We need this with Apple Pay *2026-01-30, version 15.8.1* Good app imo. ### 5/5 — Komail *2026-01-23, version 15.7.8* Foarte profesional foarte respectos sevici de nota 10+ Multumesc komail --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*