# Sultan: Grocery & More

> Online grocery shopping and delivery from a trusted supermarket brand. (iPhone/iPad app by The Sultan Center, Kuwait.)

- Source: https://appshunter.io/ios/app/sultan-grocery-and-more/id1177427819 (this page in markdown: same URL + `.md`)
- Developer: [The Sultan Center, Kuwait](https://appshunter.io/developer/1177427818)
- Category: Shopping, Food & Drink
- Price: Free
- Rating: 2.80/5 from 185 App Store ratings · 63 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 72 MB
- Languages: American English, Arabic
- Released: 2016-11-18
- Data updated: 2026-08-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sultan-grocery-and-more/id1177427819/reviews.md

## What is Sultan?

Big Brands. Amazing Products. Great Value..
 
The Sultan app makes grocery shopping easier, faster, and more convenient than ever. Browse thousands of products, discover exclusive offers, and get everything delivered directly to your door anywhere . With a simple and user-friendly experience, you can shop fresh groceries, household essentials, and your favorite brands all in one place.
 
Explore a wide selection of products including fresh fruits and vegetables, meat, poultry and seafood, dairy and bakery products, frozen foods, snacks and beverages, household products, personal care items, and imported or specialty groceries. Browse more than 20,000 products across multiple categories and enjoy convenient delivery from Sultan stores directly to your home anywhere , with the option to choose your preferred delivery time.
 
Shop more and save more with the Kanzee loyalty program, where you can earn cashback on your purchases, track your rewards easily, enjoy exclusive loyalty offers, and redeem rewards on future orders. The app also offers smart product search, secure and easy checkout with multiple payment options, and a seamless shopping experience from a trusted supermarket brand . Download the Sultan app today and enjoy a smarter way to shop for groceries and everyday essentials.

علامات تجارية كبرى. منتجات مذهلة. قيمة رائعة.
يجعل تطبيق سلطان تجربة تسوق البقالة أسهل وأسرع وأكثر راحة من أي وقت مضى. تصفّح آلاف المنتجات، اكتشف العروض الحصرية، واحصل على كل ما تحتاجه موصلاً مباشرة إلى باب منزلك أينما كنت. من خلال تجربة بسيطة وسهلة الاستخدام، يمكنك شراء المنتجات الطازجة، والاحتياجات المنزلية، وأشهر العلامات التجارية في مكان واحد.
استكشف مجموعة واسعة من المنتجات تشمل الفواكه والخضروات الطازجة، اللحوم والدواجن والمأكولات البحرية، منتجات الألبان والمخبوزات، الأطعمة المجمدة، الوجبات الخفيفة والمشروبات، المنتجات المنزلية، مستلزمات العناية الشخصية، بالإضافة إلى المنتجات المستوردة والمتخصصة. تصفّح أكثر من 20,000 منتج عبر فئات متعددة واستمتع بخدمة توصيل مريحة من متاجر سلطان مباشرة إلى منزلك، مع إمكانية اختيار الوقت المناسب للتوصيل.
تسوّق أكثر ووفّر أكثر مع برنامج الولاء "كنزي"، حيث يمكنك كسب كاش باك على مشترياتك، متابعة مكافآتك بسهولة، الاستفادة من العروض الحصرية، واستبدال المكافآت في طلباتك المستقبلية. كما يوفر التطبيق خاصية البحث الذكي عن المنتجات، وإتمام عمليات الدفع بسهولة وأمان عبر خيارات دفع متعددة، وتجربة تسوق سلسة من علامة تجارية موثوقة في عالم السوبرماركت.
حمّل تطبيق سلطان اليوم واستمتع بطريقة أذكى لتسوق البقالة والاحتياجات اليومية.

## Key features

- Browse thousands of products
- Exclusive offers
- Home delivery
- Fresh groceries and household essentials
- Loyalty program with cashback
- Smart product search
- Secure checkout

## What do users think of Sultan?

Overall sentiment: negative

**Pros**

- 👍 Excellent shopping experience
- 👍 Simple and easy to use
- 👍 Great quality and memories
- 👍 Works as it's supposed to
- 👍 Easier and functional than website
- 👍 Same-day deliveries possible
- 👍 Very useful app
- 👍 Helpful and great service
- 👍 High technical choices

**Cons**

- 🐛 App doesn't work
- 🐛 Low cashback and weak offers
- 🐛 Unfair loyalty program downgrade
- 🐛 Items not available after payment
- 🐛 Late delivery
- 🐛 Non-stop notification spam
- 🐛 Glitches and lost cart items
- 🐛 Items always out of stock
- 🐛 Higher prices in Promenade branch
- 🐛 Rotten vegetables and fruits
- 🐛 Nosy staff asking personal questions
- 🐛 Credit disappears
- 🐛 Temporary credit system is bad
- 🐛 Very few points and rewards
- 🐛 App is very failing
- 🐛 Unreasonable delivery delays
- 🐛 Don't pay by card, use K-Net
- 🐛 Very failing management
- 🐛 Customer support replies late
- 🐛 Terrible delivery experience
- 🐛 Bad service
- 🐛 Terrible account/profile/support
- 🐛 Loyalty account issues
- 🐛 Login issues, logs out automatically
- 🐛 Needs loyalty module fix
- 🐛 Products listed but unavailable
- 🐛 Worst supermarket app
- 🐛 Long loading times
- 🐛 Half of order not delivered
- 🐛 OTP not received
- 🐛 Rotten and expired products
- 🐛 Incomplete or incorrect items
- 🐛 Incorrect pricing online
- 🐛 Used cosmetic product delivered
- 🐛 Horrible shopping app
- 🐛 Order delayed, items unavailable
- 🐛 Application hangs
- 🐛 Cart items double when retrieving list
- 🐛 App crashing
- 🐛 Weak, slow, inflexible app
- 🐛 No keyboard to type OTP
- 🐛 Glitchy, slow, OTP issues
- 🐛 Very slow program
- 🐛 App crashes every time
- 🐛 Bad service
- 🐛 Horrible, clunky, slow app
- 🐛 Lagging apps, not updating items
- 🐛 Way too slow
- 🐛 Frustrating, nightmare online shopping
- 🐛 App became worse after update
- 🐛 Negative brand association
- 🐛 Confusing features
- 🐛 Unable to cancel/reschedule orders
- 🐛 No payment gateway other than delivery
- 🐛 Horrible online order experience
- 🐛 Received less quantity, higher prices
- 🐛 Horrible watermelon received
- 🐛 Items not updated or comprehensive
- 🐛 Cannot choose branch
- 🐛 Items unavailable not communicated
- 🐛 Customer service takes too long
- 🐛 Not letting me login
- 🐛 App closes without taking order
- 🐛 Bad online shopping experience
- 🐛 App crashes constantly
- 🐛 Worst customer service ever
- 🐛 Bad app, always lagging
- 🐛 App doesn't work
- 🐛 Registration problem
- 🐛 Weak app, can't add to cart

**Commonly reported bugs**

- App doesn't work
- Items not available after payment
- Non-stop notification spam
- Glitches and lost cart items
- Credit disappears
- Login issues, logs out automatically
- OTP not received
- Application hangs
- Cart items double when retrieving list
- App crashing
- No keyboard to type OTP
- OTP issues
- App crashes every time
- Lagging apps, not updating items
- App became worse after update
- Shopping cart deletes itself
- Unable to cancel or reschedule orders
- Not letting me login
- App closes without taking order
- App crashes constantly
- App crashes on delivery slot page
- Registration problem

**Most requested features**

- Add Kanzee to Apple Wallet
- Extend points expiration beyond 3 months
- Add barcode to Apple Wallet
- Allow purchasing offers via the app
- Return barcode scanner feature using phone camera
- Add language selection for Arabic
- Improve payment gateway options

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/sultan-grocery-and-more/id1177427819/reviews.md

### 1/5 — سيى جدا

*2026-06-09, version 17.9*

التطبيق لايعمل

### 1/5 — Annoying Tier Downgrade Warning Despite Declining Benefits

*2026-04-15, version 17.4*

I am very disappointed with the recent experience using the Sultan app. The cashback is low, and the offers have been weak and not appealing at all lately. It feels like the value of using the app has significantly dropped.

What made things worse is the loyalty program. Despite being in the Elite tier, I received a message saying:

“You are about to move back into the previous tier: EXPLORER. To keep your current tier and continue enjoying all its exclusive benefits, shop for 67 KD, either online or in-store, before the month ends.”

This feels unfair and frustrating. Instead of rewarding loyal customers, the app is pushing them to spend more just to maintain their status, even though the benefits themselves have declined.

Overall, the experience has become disappointing, and unless there are improvements in cashback, offers, and the loyalty system, it’s hard to justify continuing to use the app.

### 1/5 — Items not available and late delivery

*2026-04-07, version 17.3*

The app is amazing and offers great but after choosing and paying get calls for not available items, about delivery they schedule the time period from them self but always late

### 5/5 — Excellent Experience

*2026-04-05, version 17.3*

I really love the new updates, simple, easy, and excellent shopping experience 👏🏽👏🏽

### 5/5 — apple wallet

*2026-01-22, version 16.9*

please add Kanzee to Apple wallet as its much easier and rival super markets are doing it anyway.

### 1/5 — Spam!

*2025-08-30, version 15.8*

I regret installing this app, Non stop notifications spamming me! I uninstalled it.

### 1/5 — Horrible app

*2025-01-27, version 14.3*

Glitches and removed all of my products in my cart several times after i spent so much time and effort trying to find them!

### 1/5 — Promenade Sultan Center

*2024-10-22*

You need to check your branch in Promenade Mall. 1. The items are always out of stock. Spoke to the manager many times with promises of them restocking- and then nothing happens. Fresh Minced beef hasn’t been available for more than 3 weeks. Lentils haven’t been available for more than 6 months. Nada greek yogurt has been put of stock for 2+ weeks, and the list goes on.
2. Prices in this branch are higher than your other branches. When I complained they told me this Sultan is “Premium”. It isn’t premium with all the rotten vegetables&fruits you sell!! Also prices are higher in this branch than your online shop. Even after complaining to the indian manager nothing was changed. If this isn’t fixed someone will call the inspection, it is not right to your consumers to do this. 
3. The staff they employ in Promenade branch are very nosy and often times overstep the boundaries of asking personal questions to their customers.

### 1/5 — Loss credit

*2024-04-04, version 13.4*

كالعادة كل ما نجمع كريديت يختفي .. نظام الفترات المؤقته جدا سئ و بدون شي اصلا النقاط و المكافآت جدا قليلة

### 1/5 — Wallet and points

*2024-03-05, version 13.0*

Why not extend the expiration of the points more than 3 months? 

And why not add the barcode to the apple wallet to make it easier to scan

## Frequently asked questions about Sultan

### What does the Sultan app do?

The Sultan app allows users to shop for groceries and household essentials online. It offers a wide selection of products, exclusive offers, and convenient home delivery. The app aims to make grocery shopping easier, faster, and more convenient.

### What are the key features of the Sultan app?

Key features include browsing thousands of products across multiple categories, discovering exclusive offers, and getting items delivered directly to your door. It also offers a loyalty program for earning cashback and rewards, smart product search, and secure checkout with multiple payment options.

### Is the Sultan app free to use?

Yes, the app is free to download and use. The monetization model is free, meaning there are no upfront costs to access the shopping and delivery services. You only pay for the products you purchase.

### What kind of products can I buy on the Sultan app?

You can purchase a wide variety of products, including fresh fruits and vegetables, meat, poultry, seafood, dairy, bakery items, frozen foods, snacks, beverages, household products, personal care items, and imported or specialty groceries. The app features over 20,000 products.

### How does the Kanzee loyalty program work?

The Kanzee loyalty program allows you to earn cashback on your purchases. You can easily track your rewards, enjoy exclusive loyalty offers, and redeem your rewards on future orders, helping you save more as you shop.

## Version history (last 5 releases)

### 18.1 — 2026-08-03

We’ve made some exciting improvements to enhance your shopping experience:

Fresh Home Page Design:
A completely revamped look for easier browsing and a more enjoyable experience.

Improved Add to Cart Experience:
Faster, smoother, and more intuitive—shopping has never been easier

Enhanced Product Details Page:
Better visuals, clearer information, and a more engaging way to explore products.

UI/UX Enhancements:
Optimised performance, smoother navigation, and overall improved usability across the app.

General Improvements & Bug Fixes:
We’ve fine-tuned the app to make it faster, more reliable, and seamless.

لقد أجرينا بعض التحسينات المميزة لتقديم تجربة تسوق أفضل:

تصميم جديد للصفحة الرئيسية
واجهة محدثة بالكامل لتصفح أسهل وتجربة أكثر متعة.

تحسين تجربة الإضافة إلى السلة
أسرع، أسهل، وأكثر سلاسة—التسوق أصبح أبسط من أي وقت مضى.

تطوير صفحة تفاصيل المنتج
صور أوضح، معلومات أدق، وتجربة أكثر تفاعلاً لاستكشاف المنتجات.

تحسينات في تجربة المستخدم
أداء أفضل، تنقل أكثر سلاسة، وتجربة استخدام محسّنة في جميع أنحاء التطبيق.

تحسينات عامة وإصلاحات للأخطاء
قمنا بتحسين أداء التطبيق ليصبح أسرع وأكثر استقرارًا وسلاسة

### 18.0 — 2026-06-10

We’ve made some exciting improvements to enhance your shopping experience:

Fresh Home Page Design:
A completely revamped look for easier browsing and a more enjoyable experience.

Improved Add to Cart Experience:
Faster, smoother, and more intuitive—shopping has never been easier

Enhanced Product Details Page:
Better visuals, clearer information, and a more engaging way to explore products.

UI/UX Enhancements:
Optimised performance, smoother navigation, and overall improved usability across the app.

General Improvements & Bug Fixes:
We’ve fine-tuned the app to make it faster, more reliable, and seamless.

لقد أجرينا بعض التحسينات المميزة لتقديم تجربة تسوق أفضل:

تصميم جديد للصفحة الرئيسية
واجهة محدثة بالكامل لتصفح أسهل وتجربة أكثر متعة.

تحسين تجربة الإضافة إلى السلة
أسرع، أسهل، وأكثر سلاسة—التسوق أصبح أبسط من أي وقت مضى.

تطوير صفحة تفاصيل المنتج
صور أوضح، معلومات أدق، وتجربة أكثر تفاعلاً لاستكشاف المنتجات.

تحسينات في تجربة المستخدم
أداء أفضل، تنقل أكثر سلاسة، وتجربة استخدام محسّنة في جميع أنحاء التطبيق.

تحسينات عامة وإصلاحات للأخطاء
قمنا بتحسين أداء التطبيق ليصبح أسرع وأكثر استقرارًا وسلاسة

### 17.9 — 2026-05-11

We’ve made some exciting improvements to enhance your shopping experience:

Fresh Home Page Design:
A completely revamped look for easier browsing and a more enjoyable experience.

Improved Add to Cart Experience:
Faster, smoother, and more intuitive—shopping has never been easier

Enhanced Product Details Page:
Better visuals, clearer information, and a more engaging way to explore products.

UI/UX Enhancements:
Optimised performance, smoother navigation, and overall improved usability across the app.

General Improvements & Bug Fixes:
We’ve fine-tuned the app to make it faster, more reliable, and seamless.

لقد أجرينا بعض التحسينات المميزة لتقديم تجربة تسوق أفضل:

تصميم جديد للصفحة الرئيسية
واجهة محدثة بالكامل لتصفح أسهل وتجربة أكثر متعة.

تحسين تجربة الإضافة إلى السلة
أسرع، أسهل، وأكثر سلاسة—التسوق أصبح أبسط من أي وقت مضى.

تطوير صفحة تفاصيل المنتج
صور أوضح، معلومات أدق، وتجربة أكثر تفاعلاً لاستكشاف المنتجات.

تحسينات في تجربة المستخدم
أداء أفضل، تنقل أكثر سلاسة، وتجربة استخدام محسّنة في جميع أنحاء التطبيق.

تحسينات عامة وإصلاحات للأخطاء
قمنا بتحسين أداء التطبيق ليصبح أسرع وأكثر استقرارًا وسلاسة

### 17.8 — 2026-05-06

We’ve made some exciting improvements to enhance your shopping experience:

Fresh Home Page Design:
A completely revamped look for easier browsing and a more enjoyable experience.

Improved Add to Cart Experience:
Faster, smoother, and more intuitive—shopping has never been easier

Enhanced Product Details Page:
Better visuals, clearer information, and a more engaging way to explore products.

UI/UX Enhancements:
Optimised performance, smoother navigation, and overall improved usability across the app.

General Improvements & Bug Fixes:
We’ve fine-tuned the app to make it faster, more reliable, and seamless.

لقد أجرينا بعض التحسينات المميزة لتقديم تجربة تسوق أفضل:

تصميم جديد للصفحة الرئيسية
واجهة محدثة بالكامل لتصفح أسهل وتجربة أكثر متعة.

تحسين تجربة الإضافة إلى السلة
أسرع، أسهل، وأكثر سلاسة—التسوق أصبح أبسط من أي وقت مضى.

تطوير صفحة تفاصيل المنتج
صور أوضح، معلومات أدق، وتجربة أكثر تفاعلاً لاستكشاف المنتجات.

تحسينات في تجربة المستخدم
أداء أفضل، تنقل أكثر سلاسة، وتجربة استخدام محسّنة في جميع أنحاء التطبيق.

تحسينات عامة وإصلاحات للأخطاء
قمنا بتحسين أداء التطبيق ليصبح أسرع وأكثر استقرارًا وسلاسة

### 17.7 — 2026-04-22

We’ve made some exciting improvements to enhance your shopping experience:

Fresh Home Page Design:
A completely revamped look for easier browsing and a more enjoyable experience.

Improved Add to Cart Experience:
Faster, smoother, and more intuitive—shopping has never been easier

Enhanced Product Details Page:
Better visuals, clearer information, and a more engaging way to explore products.

UI/UX Enhancements:
Optimised performance, smoother navigation, and overall improved usability across the app.

General Improvements & Bug Fixes:
We’ve fine-tuned the app to make it faster, more reliable, and seamless.

لقد أجرينا بعض التحسينات المميزة لتقديم تجربة تسوق أفضل:

تصميم جديد للصفحة الرئيسية
واجهة محدثة بالكامل لتصفح أسهل وتجربة أكثر متعة.

تحسين تجربة الإضافة إلى السلة
أسرع، أسهل، وأكثر سلاسة—التسوق أصبح أبسط من أي وقت مضى.

تطوير صفحة تفاصيل المنتج
صور أوضح، معلومات أدق، وتجربة أكثر تفاعلاً لاستكشاف المنتجات.

تحسينات في تجربة المستخدم
أداء أفضل، تنقل أكثر سلاسة، وتجربة استخدام محسّنة في جميع أنحاء التطبيق.

تحسينات عامة وإصلاحات للأخطاء
قمنا بتحسين أداء التطبيق ليصبح أسرع وأكثر استقرارًا وسلاسة

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## More apps by The Sultan Center, Kuwait

- [Kanzee Online Jordan](https://appshunter.io/ios/app/kanzee-online-jordan/id6472342917)

All apps by The Sultan Center, Kuwait: https://appshunter.io/developer/1177427818

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*