# Summer Moon — user reviews > 170 indexed App Store user reviews of Summer Moon by Summer Moon Coffee, rated 4.84/5 from 9,767 ratings. - Source: https://appshunter.io/ios/app/summer-moon/id1599788229/reviews - App overview in markdown: https://appshunter.io/ios/app/summer-moon/id1599788229.md - Rating breakdown: 5★ 8,578 · 4★ 388 · 3★ 146 · 2★ 60 · 1★ 155 ## What do users think of Summer Moon? Overall sentiment: neutral **Pros** - 💕 Reward system - 👍 Convenient app ordering - 🥰 Excellent coffee and service - 🤩 Smooth app experience **Cons** - 🤯 Recurring app updates causing issues - 🤔 Missing payment options (Apple Pay) - 😠 Buggy app with errors - 💰 Unexpected service fees - 🤨 Lack of customization options **Commonly reported bugs** - App crashes during checkout - Locations missing from app - Payment methods not saving - Order status not communicated **Most requested features** - Add skim milk option - Ability to add notes for orders - Display estimated pickup time - Option to order food items - Implement rewards/loyalty program ## Newest reviews (11 of 170) ### 4/5 — The app is convenient but… *2026-08-19, version 3.1.1* It would be better if more customizations were available. I hope they reconsider charging for milk substitutions. ### 2/5 — Payment does not work *2026-08-08, version 3.1.1* Like many reviews mentioned, I have not been able to enter any payment info in the app. It just constantly says it can’t communicate with my bank. This has happened for well over a year and the technical support for this app is clueless on how to fix it. ### 2/5 — Inconvenient *2026-08-05, version 3.1.1* You have to input credit card information it does not accept Apple Pay, which is super inconvenient when you are on the go and ready for coffee! ### 3/5 — Great app, but auto/hidden fees *2026-07-21, version 3.1.1* The app is great to use, but they charge you an online fee and then automatically charge a tip. Don’t like either of those, so I will only be using the app to scan for points and not to place orders. ### 2/5 — 50/50 *2026-05-22, version 3.1.1* It works only half of times. Constantly popping up an error message or straight up tells me to go on the website instead. ### 4/5 — Good, could improve ordering *2026-05-21, version 3.1.1* Easy enough to find items to order. Appreciate product descriptions. PLEASE ADD APPLE PAY. ### 2/5 — Can’t place order without account *2026-04-17, version 3.1.1* I had this app for a really long time, and you used to be able to just place an order without an account, but since the recent update now you have to have or created account. Create an account keeps denying every password that could possibly be used won’t send any password. Reef reset link can’t make a new account since there’s already an email and our phone number associated with the account so now the app is completely useless unless you have a working account. ### 3/5 — No Apple Pay , couldn’t use *2026-03-21, version 3.1.0* It was hard to pay. I abandoned my order and just went in the shop. You guys need Apple Pay enabled. ### 2/5 — Rough User Experience *2026-03-14, version 3.1.0* Login issues, minor UI blips, and significant delays between input and the UI element updating. I love the coffee, but this app is painful to use (when I can log in at all). Might be worth a review from corporate. ### 3/5 — Lack of mobile wallet in guest *2026-02-26, version 3.1.0* App is okay. Would be better if you could use Apple Pay in guest check out ### 4/5 — Good app, could use digital wallets, also easy to see calorie in menu *2026-02-17, version 3.1.0* Would be better if had digital wallet like Apple Pay, google pay and Samsung pay. Also would like to easily see calories in menu! ## Most critical reviews (10 lowest-rated) ### 1/5 — App requires too much information for payment *2026-08-15, version 3.1.1* ^ ### 1/5 — App alerts and not functional *2026-08-09, version 3.1.1* Constantly getting an alert after centering the payment info, then have to enter it again. I’ve tried different cards, deleting and reinstalling. I’m probably successful with app ordering twice a month and I go there 6 days a week. ### 1/5 — Payment *2026-07-30, version 3.1.1* Does not accept apple pay and somehow did not accept my tried and true Visa card and no way to edit card info ### 1/5 — Useless app *2026-07-17, version 3.1.1* Can’t use any of your credit cards, can’t order online. Don’t bother emailing customer service, they can’t help you either… ### 1/5 — Bring back Apple ID *2026-07-10, version 3.1.1* Had previously logged in with Apple and cannot access my account. I can’t sign up for a new account because my phone number is associated with my old account, which I cannot access because I cannot receive a reset link since I never had a password. ### 1/5 — Won’t accept any payment *2026-06-24, version 3.1.1* App will not take any of my attempted payments have tried all my cards all of them give me the same error. Have tried website. Have tried adding cards while checking out. Have tried adding cards via settings and adding a payment method. Nothing works. So annoying. I usually have my young kids with me I don’t want to have to stand in a long line with them to order my coffee! ### 1/5 — AWFUL!!!! *2026-05-20, version 3.1.1* The app is a disaster. You can’t load a credit card and they charge you a fee to order coffee using the app and top it all off, Apple Pay is not an option! Considering never going to Summer Moon coffee again just because the app sucks so bad. ### 1/5 — Summer Moon app *2026-05-13, version 3.1.1* Needs to have ApplePay option ### 1/5 — Fix Tipping *2026-03-09, version 3.1.0* Don’t make tipping 10% a default! Fix that ASAP, let the customer choose vs catch it after ordering. ### 1/5 — No customer support *2026-02-11, version 3.1.0* I love Summer Moon but this app has zero customer support. I have been having a login issue for months and have sent several emails to Summer Moon asking for assistance either resetting my account or deleting my account so I can make a new one. I have never received a reply to any email. We have now resorted to asking Reddit and ChatGPT what we should try to get someone’s attention so that this problem may one day be solved. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Coffee *2026-09-05, version 3.1.1* Always great coffee whatever city I go to Summer Moon. ### 5/5 — Summer Moon is waaaay better than… *2026-09-04, version 3.1.1* I pity those who don't have access to Summer Moon. Starbucks…who? ### 5/5 — Excellent coffee cool app *2026-08-05, version 3.1.1* Summermoon is my favourite coffee shop in Austin and their rewards program is cool ### 5/5 — Creamiest of All *2026-07-30, version 3.1.1* So delish!!! I need to venture out but am stuck on a 1/4 moon summer latte with cinnamon!!! So good it’s hard to try anything else! ### 5/5 — Best coffee and customer service in any town. *2026-07-23, version 3.1.1* I absolutely love Summer Moon coffee! The people that work at Summer Moon are all fantastic. ### 5/5 — Texolina06 *2026-07-14, version 3.1.1* Always friendly staff with prompt service. The environment is great for working as a satellite office as well 🔥 ### 5/5 — Workers are great! *2026-03-15, version 3.1.0* I’ve been coming to summer moon off and on for a few years But when they open the one on Legacy & 121 highway ,located here in Frisco,Tx I noticed the atmosphere is amazing the customer service is spectacular I don’t visit the other guys “startb….” that much anymore…. ### 5/5 — Addicted *2026-02-28, version 3.1.0* My absolute favorite coffee ever! So creamy! That Moon Milk will get you hooked! 😉 Hot or cold they have you covered. 💜 ### 5/5 — Delicious Coffee *2026-02-27, version 3.1.0* Unbelievable coffee, so smooth!! It’s amazing, not bitter at all. Love it! ### 5/5 — My Favorite *2025-12-10, version 3.0.9* I get the iced latte with moon milk. It’s strong but not harsh, sweet enough but not sugary. Definitely something better than the usual latte. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*