# Summit Community Bank — user reviews > 61 indexed App Store user reviews of Summit Community Bank by Summit Community Bank, rated 4.61/5 from 1,690 ratings. - Source: https://appshunter.io/ios/app/summit-community-bank/id398589884/reviews - App overview in markdown: https://appshunter.io/ios/app/summit-community-bank/id398589884.md - Rating breakdown: 5★ 1,376 · 4★ 160 · 3★ 45 · 2★ 31 · 1★ 77 ## What do users think of Summit Community Bank? Overall sentiment: positive **Pros** - 👍 Convenient mobile banking - 🚀 Easy to navigate app - 💡 Useful features like mobile check deposit and P2P payments - 🔒 Secure banking experience - 👍 Friendly and helpful customer service **Cons** - 🐛 Slow transaction updates and app performance issues - 🔍 Confusing layout and balance display - 🚧 Lack of advanced features like automatic bill pay **Commonly reported bugs** - App crashes or freezes on some devices - Inconsistent transaction posting and balance updates **Most requested features** - Improve transaction history and balance display - Add automatic bill pay functionality - Enhance mobile check deposit process ## Newest reviews (15 of 61) ### 4/5 — Summit community bank *2023-04-15* Could use some redesigning to make it more visually appealing. Also take awhile for transactions to process and post potentially creating confusion between “available” and “current” balances. Apart from that it is a high quality yet simple banking app that gets the job done. **Developer response:** Thank you so much for your feedback and we appreciate you taking the time to leave us an honest review of your experience. We are always looking to improve and we thank you for your comments. ### 5/5 — Simple and functional *2022-11-01, version 12.2.5724* Easy to navigate. I’ve used this app for years and never had an issue. I’m over 50 and not all money apps are easy to use. Thank you for not over doing it! ### 5/5 — Easy and helpful *2022-10-27, version 12.2.5724* I like the fact I can check my account from any location every day or more often. It is easy to use and the financial layout is great. ### 5/5 — Easy to use *2022-10-22, version 12.2.5724* I don’t do well with a lot of technology but this app makes it easy for me to review different accounts and transfer money easily. ### 5/5 — Excellent mobile banking app! *2022-10-17, version 12.2.5724* I love that it works so well and allows me to keep banking and supporting my hometown bank! Very few glitches, feels secure, and makes all my transactions easy. ### 5/5 — Easy-peasy *2022-10-16, version 12.2.5724* I like it because it gives you all you could want to know about your account and very user friendly. I had talked about changing my bank but have decided to stay because of this convenience. Thanks! **Developer response:** Thank YOU so much for your review! We love seeing how the Summit app has made our clients' banking experience better. Your needs are important to us, so hearing your feedback only helps us improve. Did you know that our YouTube channel can walk you through all the great features that the app has to offer? Check it out today to make sure you're getting the most out of our app! https://www.youtube.com/channel/UC2qFUtnNx4KMb1ZO-JkIipw Thanks so much again for your comments! ### 5/5 — A satisfied customer *2022-10-15, version 12.2.5724* Love that i can check my balance any time and i can transfer money when needed! ### 5/5 — Great Bank-Good App *2022-09-30, version 12.0.5722* Summit is the best bank that I’ve ever done business with. The staff is always friendly and helpful. The app allows a quick glance for multiple accounts, p2p payments, check depositing, etc. The app is also compatible with the Apple Watch and allows a quick glance at balances and recent transactions. That being said, there’s always room for improvement. Debits do not always instantaneously show and may be delayed for days on the weekend. Automatic bill pay would also be a welcomed feature. Overall the app works as advertised and is convenient. ### 5/5 — Life Saver *2022-09-30, version 12.0.5722* Very easy to use and very convenient! It’s nice to be able to check all of my accounts anytime and transfer money between accounts as needed!! Love it!! 💕 ### 5/5 — Summit Community Bank *2022-08-30, version 12.0.5722* The app meets my needs. It is easy to access. The Security is excellent. Living in the country I am able to do transactions that I otherwise would have to go to town to perform. ### 5/5 — Summit is new to us - very impressed *2022-08-25, version 12.0.5722* Summit become our new bank in Winchester, Ky., exactly the same week we were selling our house and needed to make a major deposit. Summit customer service, along with the mobile app, made everything very easy and gave us all the confidence in the world in Summit Community Bank. **Developer response:** First, thank you so much for your kind comments! We know that during major life events, like selling your house, you need a banking partner that can come through and support you when you need it most. Thank you for giving us the chance to build your trust and loyalty. We're always here if you need anything and so glad to have been able to provide you with our signature "Service Beyond Expectations". ### 5/5 — Issues *2022-07-23, version 11.0.5719* I love this app when it works. I pay my bills, check balances and tie all of my accounts together. I also can check my credit score plus some other great features. My issue is i can not even get the app to open up when i click on it from the Home Screen. It’s just blank. I have had to delete and reads numerous times. So frustrating it as it ususally happens when i need it most. **Developer response:** Thanks so much for leaving us your feedback, we appreciate your compliments and your honesty. We'll look into the home screen issue and see if there's something we can do to fix it. Thanks for letting us know! ### 5/5 — Outstanding *2022-07-21, version 11.0.5719* Loving this app, easy to transfer funds to and from my multiple accounts. I have never had an incorrect balance or any trouble out if it ### 5/5 — Great app and bank! *2022-07-09, version 11.0.5719* I can be in the app while making a purchase and it updates in real time! If there is a glitch they are quick to fix it. ### 5/5 — So far so good *2022-06-29, version 11.0.5719* Haven’t had any problems and always seems to be working properly. I basically just use it to check my balance ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrated! *2023-11-22* My original bank, who I had banked with for over 20 years, merged with Summit a few months ago. I have had nothing but problems! My statements have been sent to not only my current address but my old address. Thank goodness I’m friendly with the people who live there and they got them to me. I can’t mobile deposit at all. It tells me I need to be logged into the app when that’s where I’m at trying to make the deposit. I know that with a merge there are things that need to be worked out but this is ridiculous! Especially when I never had a problem before. **Developer response:** Thank you for letting us know the issues you're experiencing with the app and please know our dedicated client care team would be more than glad to help update your address, help you with mobile deposit or any other app issues. Please give us a call at 877-776-9722! ### 1/5 — Very slow to update *2022-08-26, version 12.0.5722* Still extremely slow to update. Always under maintenance at least once a day and will show you either have no money or show nothing at all for sometimes a few hours. Some transactions don’t process for over a week but I can pay out of my other account and they show up almost instantly. I just don’t understand it. Not sure if it is the app or the bank itself but it is very slow to update! I have central bank as well and it is almost immediate on most transactions. **Developer response:** Thank you for your feedback! Can you please make sure you've updated to the most recent version of the app? See if that helps the app run more smoothly. If you continue to have issues, please contact us at 1-877-776-9722 and a customer service representative will be more than glad to assist you! ### 1/5 — Jumbled mess *2021-07-05, version 10.0.5702* The summit app is a huge mess. Firstly, why are the charges or deposits showing as “pending for days? And then it moves around debits and credits. As in, I make a purchase for $100. Then I deposit $300 and make another $50 purchase afterwards. The app will show as if I made both purchases before the deposit and make my account look weird. Then debits disappear and reappear. It’s a huge mess. I’ve never had a banking app have so many issues. I’m researching other banks to take my business to. **Developer response:** Hi cnjohnson859, thanks for taking to the time to review us. I'm sorry you're experiencing issues with your account balances interface and transaction listing in the app. Can you let us know more about the issues you're having at 877-776-9722 or customerservice@summitfgi.com? We want to work to make it right and earn your trust. ### 1/5 — Freezer of the Year *2020-01-13, version 10.0.5504* This app stinks! It freezes often, it is difficult to navigate at times and some of its functions I haven’t been able to get to work since installing it. I’ve tried deleting it and reinstalling but it still freezes and I have to log out and back in anytime I’m trying to link an account or make a transfer. This app needs some serious bug fixes in my opinion. ### 1/5 — App needs some serious help *2018-09-04, version 10.0.5406* I am not at all pleased with the Summit app. I have never been able to pay my bills directly from the phone. I contact support and was told I needed to pay them first from my laptop and then it would work online. Needless to say, I still cannot pay my bills electronically. I also do not like that if I pay a bill that the payer uses the same bank, it takes 3-5 days to reach their account. If I pay any other business that does not use Summit bank, the bill is paid immediately. I have an account with another bank and can do all these things right from the app on my phone. Get it together Summit, you need to keep up or give it up. ### 2/5 — Daily deposit amount too low *2024-05-14* Had to call the bank to have it raised above the daily $750 limit. Then only wanted to set it for one day. Had to plead case to get it raised permanently. I’ve banked at this bank since I was 6 years old making my first saving deposit. I’ve stayed at this bank throughout the years even after moving to NC where there are no branches. They are feeling more like a big institution and not my hometown bank any longer. Is it time to move my account to a big local bank? **Developer response:** Thank you for sharing your experience with us. We genuinely appreciate your long-standing loyalty to our bank and understand your concerns about the recent issue with your daily limit. We're sorry to hear that this process was frustrating for you. We strive to maintain the personal touch and hometown feel that you’ve come to expect, even as we grow. Your feedback is invaluable in helping us improve, and we’d like the opportunity to make things right. Please contact us directly so we can discuss your needs and find a solution that works best for you. We truly value your continued trust and hope to keep you as a part of our banking family for many more years to come. ### 2/5 — Mrs A *2022-10-26, version 12.2.5724* Bill pay makes you think a check has cleared and it hasn’t. Then it clears and throws your account out of balance so they can charge you a service charge. It doesn’t show what comes out to date. Why can’t it show everything that is coming out daily. Like a running statement. My whole account not just bill pay. ### 2/5 — Work *2019-02-07, version 10.0.5406* This app is pretty basic compared to all other banks apps I have used. No option to pay bills directly. Mobile deposits have to be set up by calling customer service. I called to sett up and they were suppose to call me back and didn’t. Using this app is like a last resort just to check my balance and it shouldn’t be like that ### 3/5 — Decent *2023-12-15* This banking app is decent. It could stand some updates/reworking to make it more ergonomic. The mobile check deposit system needs some work. It should have the ability to use flash when you are capturing the image of the check. I just closed my account at Wells Fargo and moved to Summit. The two things I miss about Wells Fargo was how easy it was to use their banking app and the fact that you could get your bank card personalized for free. At Summit, you have to pay $10. **Developer response:** Hi there! We appreciate your feedback and review. Thanks so much for your comments. We are always trying to improve our banking experience! ### 3/5 — Only 3 because *2021-03-15, version 10.0.5618* It has a few bugs where it has me reset my Face ID and has me have to call the bank to get new login information then change it to a different password. Also finding routing number through app is near impossible. Have to contact customer service for routing number. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2023-08-31* This app feels a step closer to user friendly technology. Very simple to manage my various accounts without the confusion that I've suffered through countless other banking apps. Also, if for some reason you get confused, there's always a knowledgeable associate available to answer any questions. **Developer response:** Thank you so much for your feedback! We're so grateful that you took the time to leave us a review and we're so glad that the app meets your banking needs. We're always looking to give you the best experience. Once again, we really appreciate your review, please let us know if we can help in any way. ### 5/5 — Mrs A *2023-08-25* Bill pay makes you think a check has cleared and it hasn’t. Then it clears and throws your account out of balance so they can charge you a service charge. It doesn’t show what comes out to date. Why can’t it show everything that is coming out daily. Like a running statement. My whole account not just bill pay. **Developer response:** Hi Mrs. A, we'd like to help you resolve the issues you're experiencing, can you give us at call at 877-776-9722? Thanks! ### 5/5 — Really Good Bank *2023-08-06* I thank you for your unparalleled service. I think that opening my bank account with you was undoubtedly the best decision I have made since this bank is very responsible in all aspects that are needed. Thank you very much. I am very satisfied with your work, your attention and your kindness. I never felt safer. **Developer response:** Thank you so very much for taking the time to review us and leave us feedback. We can't tell you what it means to read your comments and know that we're exceeding your needs and expectations. We're so thankful to have you as a client and we hope you know we're always here to help! ### 5/5 — SCB = awesome *2023-07-21* Excellent customer service. Always a quick and helpful response anytime I have an issue. My wallet was stolen years ago and over $400 was stolen from my account. They set me up with a new account and reimbursed me. Weeks later my rent came out of my old account (I forgot to change account info with my apartment complex). They actually called me and let me know it was trying to come out of my old account, helped me get it sorted out, and prevented me from being late on rent. Good bank and good people. **Developer response:** Thank you for sharing your story, and we hope you know that we're always here to help. Working with you to ensure that your finances get straightened out and keeping you organized is just a small part of earning your loyalty and trust and we're so glad that we can make your life simpler and easier. Thanks again for leaving a review! We're happy to be your bank! ### 5/5 — Customer Lisa Raines *2023-05-26* I love the mobile app. It’s so easy to navigate and keep up with my accounts. Being able to do check deposits, & account fund transfers, is a wonderful feature that makes my busy life so much more manageable! I rate my Summit banking app a 5 star. **Developer response:** Wow! Thanks for the 5-star rating. We're overjoyed to hear how the Summit app has helped you manage your life and your money! ### 5/5 — Great Bank-Good App *2023-04-24* Summit is the best bank that I’ve ever done business with. The staff is always friendly and helpful. The app allows a quick glance for multiple accounts, p2p payments, check depositing, etc. The app is also compatible with the Apple Watch and allows a quick glance at balances and recent transactions. That being said, there’s always room for improvement. Debits do not always instantaneously show and may be delayed for days on the weekend. Automatic bill pay would also be a welcomed feature. Overall the app works as advertised and is convenient. **Developer response:** Thank you so much for your kind and generous compliments, and your constructive comments about debits. We'll take a look into this function further and see what we can do to make the experience better. We do have automatic bill pay! You can set this up by going to Menu -> Transactions -> Bill Payment -> Adding your biller -> Set up Autopay -> Choose your amount, delivery date, frequency, and duration to crate automated payments! ### 5/5 — A bank for the modern day consumer *2023-03-24* The only bank in my area that offers multiple services. Like same day card replacements. And much more. They care for the regular Joe who is busting there rump to make a dollar. And they truly take care of that dollar like it’s there own. ### 5/5 — Fine *2023-02-05, version 12.2.5724* Things seem to be working just fine these days. ### 5/5 — Knuckle Draggin' ADHD's Saviour *2023-01-11, version 12.2.5724* Great, easy access to check balances, move monies between accounts, & re-remember "stuff" Makes my life easier & saves wasted time for me & for the bank :-) ### 5/5 — Convenient *2022-11-02, version 12.2.5724* This app feels a step closer to user friendly technology. Very simple to manage my various accounts without the confusion that I've suffered through countless other banking apps. Also, if for some reason you get confused, there's always a knowledgeable associate available to answer any questions. **Developer response:** Thank you so much for your feedback! We're so grateful that you took the time to leave us a review and we're so glad that the app meets your banking needs. We're always looking to give you the best experience. Once again, we really appreciate your review, please let us know if we can help in any way. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*