# SumTotal mySupport — A Customer Support application

> Customer support and service information aggregator for designated contacts. (iPhone/iPad app by SumTotal Systems.)

- Source: https://appshunter.io/ios/app/sumtotal-mysupport/id1355675617 (this page in markdown: same URL + `.md`)
- Developer: [SumTotal Systems](https://appshunter.io/developer/1169347042)
- Category: Business
- Price: Free
- Rating: 2.30/5 from 3 App Store ratings
- Age rating: 4+
- Requires: iOS 8.0 · 157 MB
- Released: 2018-05-07
- Data updated: 2026-08-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sumtotal-mysupport/id1355675617/reviews.md

## What is SumTotal mySupport?

The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application. 

mySupport app is now available for all our Designated Support Contacts.

Key features include:
-	Aggregated key support metrics, such as resolution time, backlog and age
-      Immediate Information arranged as Need to Do, Need to See and Need to Know
-	Escalation and prioritization status and progress
-	Use with Salesforce mobile app to see or update Case details (Internal Users)
-	Upcoming deployment and maintenance schedules and status
-	Outage notifications and status updates

Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.

## Key features

- Aggregated key support metrics
- Immediate information (Need to Do, See, Know)
- Escalation and prioritization tracking
- Case detail viewing/updating with Salesforce
- Deployment and maintenance schedules
- Outage notifications


## Frequently asked questions about SumTotal mySupport

### What is SumTotal mySupport used for?

SumTotal mySupport is a business application designed to provide designated support contacts with a centralized hub for all their support and service information. It aggregates key metrics, offers immediate action items, and tracks escalation progress.

### Who can use SumTotal mySupport?

This application is exclusively for Designated Support Contacts whose email addresses are registered in the system for their account. It requires specific user authorization to access its features.

### Does SumTotal mySupport integrate with other tools?

Yes, SumTotal mySupport can be used with the Salesforce mobile app, allowing internal users to view and update case details directly within the application.

### What kind of information does SumTotal mySupport provide?

The app offers aggregated support metrics like resolution time and backlog, immediate information categorized as 'Need to Do,' 'Need to See,' and 'Need to Know,' and updates on upcoming deployments, maintenance, and outages.

### Is SumTotal mySupport available on all devices?

SumTotal mySupport is available for iPhone, iPad, and iPod devices, indicating compatibility with Apple's iOS ecosystem.

### How often is SumTotal mySupport updated?

The application was last updated on August 29, 2019, with version 3.0. Users can expect updates to address bugs and potentially introduce new features over time.

### What is the user rating for SumTotal mySupport?

SumTotal mySupport has a user rating of 2.3 stars based on 3 ratings. This suggests that current users have mixed to negative experiences with the application.

### Does SumTotal mySupport have ads?

No, SumTotal mySupport does not contain advertisements. It is a free application without any in-app purchases or ad-supported content.

## Version history (last 5 releases)

### 3.0 — 2019-08-29

Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents

### 2.2 — 2019-05-01

Bug Fixes and Screen changes
. Fixed scroll issues and data consistency issues
Internal User UI changes
. Added Availability report views for Internal users

### 2.1 — 2018-09-06

With this mySupport update you can..
- Create new case
- View an existing case
- Post comment to a case
- Request for prioritization

### 1.1 — 2018-07-31

Improved User Interface
Available for all our customers
Added functionality for Internal Users

### 1.0 — 2018-05-02

No release notes.

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## More apps by SumTotal Systems

- [SumTotal Mobile](https://appshunter.io/ios/app/sumtotal-mobile/id1169347043)
- [3M Academy](https://appshunter.io/ios/app/3m-academy/id1294182127)
- [SumTotal Next](https://appshunter.io/ios/app/sumtotal-next/id6463742570)

All apps by SumTotal Systems: https://appshunter.io/developer/1169347042

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*