# SumUp US — user reviews > 148 indexed App Store user reviews of SumUp US by FiveStars Loyalty, rated 4.00/5 from 2,460 ratings. - Source: https://appshunter.io/ios/app/sumup-us/id797196750/reviews - App overview in markdown: https://appshunter.io/ios/app/sumup-us/id797196750.md - Rating breakdown: 5★ 1,554 · 4★ 283 · 3★ 120 · 2★ 96 · 1★ 407 ## Is SumUp US safe? SumUp US appears mostly safe based on user ratings. The AppsHunter Safety Score for SumUp US is 80 out of 100. This assessment is based on 2,460 user ratings, with an App Store average of 4 out of 5. Of 2,460 App Store ratings, 74.7% point to a safe experience, 4.9% suggest some concerns, and 20.4% point to a risky experience. ## Is SumUp US legit? SumUp US appears to be a legitimate app. The AppsHunter Legitimacy Score for SumUp US is 93 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of SumUp US? Reviews of SumUp US are mixed: the Shopping app is rated 4.0/5 from 2.5K App Store ratings. What users like most: excellent customer service, convenient rewards program. Top complaints: login/sign-up issues, unreliable points tracking. Summarized from real user reviews. **Pros** - 👍 Excellent customer service - 💡 Convenient rewards program - 🚀 Easy to use app - 🚀 Helpful for finding local businesses **Cons** - 🐛 Login/sign-up issues - 🐛 Unreliable points tracking - 🐛 Frequent app crashes - 🐛 Lack of functionality **Commonly reported bugs** - Unable to receive verification codes - Rewards not properly credited - Inconsistent app behavior across devices **Most requested features** - Ability to view past transactions and points history - Improved notification system - More customization options - Better integration with merchant systems ## Newest reviews (12 of 148) ### 2/5 — App Rewards Are No Longer Valid *2026-07-28, version 6.5.0* I went to GB Fish and Chips. The Fivestar app reflected that I was eligible to receive a free fish and chip meal by redeeming 8 points out of the 12 points I received for visits to the restaurant. However, when paying I was informed that I would only receive a $1 discount for every $10 spent and that the points in the app are no longer valid. It appears from other reviews that similar situations are happening to other clients at other places. Will you be updating the app any time soon? Otherwise, the Fivestar app is useless. ### 1/5 — App will not log in. *2026-01-29, version 6.5.0* I have been having trouble for over a month, this app will not log me in, the icon just spins forever and then crashes. ### 1/5 — Refused to redeem my points *2026-01-04, version 6.5.0* After to reached the 600 point they refused to redeem the discount ### 1/5 — Annoying *2025-12-31, version 6.5.0* Keeps putting my country as US, even though my phone number is Canadian. I deleted the app and manually chose Canada as my country before proceeding forward and it still shows USA as my country in the next screen. I don’t know if I should proceed forward with the wrong country and potentially be locked out of deals/an account, once they get this figured out or just give up now. ### 1/5 — Won’t let me login *2025-12-01, version 6.4.0* The “verification code” is sent after you can’t use it anymore. Hit resend, nothing. Texts me the code 15 minutes after it should. Impossible to login. Come on now. ### 1/5 — No Code *2025-10-07, version 6.3.1* Can not receive a code to sign up on this app. ### 1/5 — All Vape & Smoke Shops *2025-08-22, version 6.3.1* So i live in a nice area. Just loaded up the app as my fav pizza place now switched rewards program to Fivestars. I begin to use the app’s Explore feature. 7 out of the first 8 results that were returned by the app were vape or smoke shops. Might be early stages of the app but not my cup of tea. #delete ### 2/5 — I’m not receiving coupons. *2025-08-08, version 6.3.1* I’ve been a member of five star for nearly 10 years and all of a sudden I’m not receiving my coupons provided by the companies. ### 1/5 — Poor customer service *2025-07-18, version 6.3.1* I came in at 3:00 am and tha woman was argumentative to me cause I mentioned about how I didn’t get the 20.00 for 20 deal she saying she gave it to me which I know she didn’t and said I was getting loud which she was getting loud with me first and saying she gonna get me kicked out I hope she loses her job she was really mean and nasty to me I didn’t diserve that at all I probably won’t be back poor customer service ### 1/5 — Not getting full points *2025-07-10, version 6.3.1* I noticed today I spent $60 and only received 25 points. However I’m supposed to receive 1 point per dollar spent. I have no idea if this has happened before. If I don’t get help from support I will be taking the steps to report this as false advertising. ### 2/5 — Can’t login *2025-04-15, version 6.2.0* I’ve had an account and was good at first but now the app won’t even let you login, it asks for email but says it’s already in use (that’s because I already have an account) so the app is trash NOW since nobody can ever login now .. please fix! Or cancel the whole app ### 3/5 — SmokeCity *2025-04-12, version 6.2.0* New to this version on the App but I’m using it on my Apple iPhone so gotta give it some time too see. 🤷🏾‍♂️ but I’m pretty sure if you call up or go into the store depending who’s working there they’ll definitely take the time out to help you w/ whatever issue it is you’re dealing with. ## Most critical reviews (10 lowest-rated) ### 1/5 — App don’t work!!! *2026-10-07, version 6.5.0* I went to a restaurant trying to use my $9 coupon and it don’t work. It keeps looping. The app always seems to be an issue probably on the backend. I hope the people that manages the app is doing ok. Life happens so I understand. I just felt a bit embrassed depending on my accumulated points. ### 1/5 — Spam emails *2026-09-20, version 6.5.0* After signing up, I started getting spam emails ### 1/5 — Creepy app *2026-09-11, version 6.5.0* When i registered, it tried to read my CLIPBOARD DATA that had personal medical information. I'm sorry, WHY do you need this? Creeps. They dont care. Only about their profits... ### 1/5 — No option to delete account *2026-08-03, version 6.5.0* I signed up before but since i dont use this account anymore I tried to delete my account as I want my data wiped too in their system but couldn’t even find any delete account option and the only way to do it by emailing etc. even then there’s no option to change my phone number. ### 1/5 — unable to login anymore *2026-07-19, version 6.5.0* It never sends a verification code to my email on the website and it doesn't allow me to login anymore on the app. They glitched the phone number in the app so I can't punch my number in at checkout and I can't update my phone number on the website sooo...this happened in the last four months. Idk I guess no more discounts eh ### 1/5 — Refusing to delete personal info *2026-06-04, version 6.5.0* Sent a data deletion request with my accounts linked info, email and phone. Yet they refuse and instead require me to verify my identity despite the fact I reply from the very same email address linked on the account. Clearly a scummy company obsessed with stealing, collecting and tracking customer data. Do not use. ### 1/5 — Doesn’t Work *2026-04-21, version 6.5.0* Can’t even get a code when I submit my phone number. I decided to give it a second chance and still cannot get a code sent to me. Ridiculous ### 1/5 — Impossible to use - no login option *2026-04-11, version 6.5.0* I already have a Fivestars account. When I open the app it asks for my name and email, to which I get an error message that my email is already in use (yes, by me) and that I need to use another email or email customer service. Nowhere can I click to login to my account or even click a “forgot password” to reset my access. I therefore am unable to access or use any part of the app. ### 1/5 — Bait contract with Auto-Renewal *2026-03-26, version 6.5.0* They don’t let you cancel and keep offering promo months so they can auto renew your contract without your acknowledgment ### 1/5 — Won’t let me log into my account *2026-02-16, version 6.5.0* Every time I try to check my points, I don’t have the option to log into, only sign up ## Most praised reviews (10 highest-rated) ### 5/5 — I love this store *2026-07-09, version 6.5.0* Has the best selection. Great prices friendly workers. They text you coupons too!!! ### 5/5 — READ *2026-05-23, version 6.5.0* Put 5 stars hoping people will read. The entire system at the stores has been changed and they never updated the app!!! If you have free stuff think again!! It got me today when I tried getting a free item from the vape shop!! This app is no longer void!!! ### 5/5 — Great service! *2026-02-04, version 6.5.0* I love having all of my rewards in one place and I’m excited to collect more businesses to my Fivestars membership. ### 5/5 — Fantastic app! *2026-02-04, version 6.5.0* I love this app! I can see how many points I have and see what promotions and rewards are offered at local businesses! ### 5/5 — Works real easy with simple flow *2026-01-08, version 6.5.0* ✌️✌️✌️ ### 5/5 — Employee customer service *2025-11-18, version 6.4.0* I have been going to A-to-Z since they’ve opened On Murdoch Avenue and the only time I will go in there now is when Jeff or Josh are working because they have excellent customer service and they treat you like a person They are awesome at what they do and I appreciate them very much. Both Jeff and Josh treat everyone equally. To me and I’m sure others appreciate being treated so well by them and it’s an absolute pleasure doing business with them. I love the way they make every customer feel important.I am not the only customer who feels that way. ### 5/5 — Fun App *2025-09-23, version 6.3.1* When traveling this App is always a good line on local food and services Google or Apple may not show. It’s the citizen level Yelp for great people holding it down in their communities! Thanks @Apple for the win! ### 5/5 — The problem has been solved. *2025-08-15, version 6.3.1* I was able to fix my problem. The rewards are coming my way after purchases. ### 5/5 — Service *2025-02-08, version 6.2.0* No matter the time I shop I’m always greeted with knowledgeable conversation and positive attitude I always leave with a smile on my face you guys and gals are gen x awesome thanks Jonathan ### 5/5 — Vape shop *2025-02-04, version 6.2.0* I was just here last night,,great service,,I was asked to join,,but how when there’s no app to join!! There’s no log in or anything,,there’s no app,,what’s going on? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-19.*