# Sun Life Dental (U.S.) — user reviews > 23 indexed App Store user reviews of Sun Life Dental (U.S.) by Sun Life Financial U.S., rated 4.90/5 from 5,766 ratings. - Source: https://appshunter.io/ios/app/sun-life-dental-us/id6476400437/reviews - App overview in markdown: https://appshunter.io/ios/app/sun-life-dental-us/id6476400437.md - Rating breakdown: 5★ 5,327 · 4★ 327 · 3★ 54 · 2★ 13 · 1★ 45 ## What do users think of Sun Life Dental (U.S.)? Overall sentiment: neutral **Pros** - 👍 Helpful and knowledgeable customer service - 👍 Smooth and intuitive user experience - 👍 Nice and easy to use app **Cons** - 🐛 Add to wallet feature doesn't work - 🐛 Cannot create an account or log in - 🐛 Cannot view Explanation of Benefits (EOB) **Commonly reported bugs** - Account not found in record - Create account button is grayed out **Most requested features** - Show full policy details on coverage percentage - Frequent app updates and enhancements ## Newest reviews (3 of 23) ### 5/5 — Much improved *2024-06-12* This app is packed with new features and gets enhanced frequently! **Developer response:** Thank you for your feedback. We're glad you're enjoying the new app. ### 1/5 — What good is this app? *2024-05-08* So you have a new app but you can’t see an EOB, so what good is it? **Developer response:** Thank you for taking the time to share your feedback. We understand that EOB benefits are an essential part of your app experience, and we want to let you know that we are planning to include this feature later this month. Your input is invaluable to us as we strive to improve and meet your needs. Please feel free to reach out with any more questions or additional feedback at us.mobilesupport@sunlife.com. We are here to help and look forward to making your experience better! ### 5/5 — Easy to register! *2024-05-06* Was able to register quickly and find my dental id to add to my wallet. ## Most critical reviews (10 lowest-rated) ### 1/5 — I hate the updated app *2026-05-12* The new and "improved" app doesn't recognize my login information but won't let me change it either. I am extremely disappointed and frustrated. **Developer response:** We are so sorry to hear that you are having trouble logging in. Please email us.mobile.support@sunlife.com so that we can help you. ### 1/5 — Login *2026-03-25* You idiots still didn’t combine the login info from the website to the mobile app?? People have been complaining about this for over a year now!? There has to be some criminal activity going on to fluff the member numbers, if you have to create 2 accounts for 1 user. **Developer response:** Thank you for your feedback. We understand that this is a frustration, and it is on our roadmap to align the online member portal with the mobile app, so only one login will be needed in the future. Stay tuned! ### 1/5 — Website and app are not the same *2026-03-18* Apparently your web browser login isn’t the same as to logon to use the app. You have to create a WHOLE NEW BRAND LOGON FOR MOBILE!! That’s absolutely insane.. just bad development and hosting..great so I have to manage two logons and my chances of someone getting my login information just increased .. **Developer response:** Thank you for your feedback. We understand that this is a frustration, and it is on our roadmap to align the online member portal with the mobile app, so only one login will be needed in the future. Stay tuned! ### 1/5 — App never available *2026-02-24* App doesn’t open and the one time it did, info didn’t correspond with website. **Developer response:** Sorry to hear that! Could you write to us at us.mobile.support@sunlife.com with more details of your issue? We'd love to help you troubleshoot. ### 1/5 — Can’t even log in *2025-11-01* I can’t log in on the app at all. My login info works just in browser, but this app tells me I have no account. **Developer response:** I am sorry to hear that you are experiencing this frustration. Unfortunately the login credentials for the online member portal will not work for the mobile app at this time. You will need to create a new account on the app. You can email US.Mobile.Support@sunlife.com if you need more assistance. Thank you. ### 1/5 — Absolutely Moronic *2025-10-09* Why am I having to sign up with TWO different accounts for the website AND the app? Why isn’t it combined??????? It’s the year 2025 and insurance companies still can’t get with modern times. **Developer response:** Thank you for your feedback. We understand that this is a frustration and is on our roadmap to align the online member portal with the mobile app, so only one login will be needed in the future. Stay tuned! ### 1/5 — Add to wallet doesn’t work *2025-06-05* Trying to add the card to wallet but it doesn’t work. ### 1/5 — Can’t even log in *2024-07-14* I download the new app and tried to login but keeps telling me account not found in record and I went to the website to login but encounters an error. **Developer response:** We're sorry you're having issues logging in. It sounds like you may need to register to use the app first, and then login once you have created an account. Click "Register now" on the home screen of the mobile app to create an account. If the issue persists, please reach out to us at us.mobile.support@sunlife.com so we can help get you logged in. ### 1/5 — What happened? *2024-06-10* I was able to access everything in the former app. Moved to this one as mandated, and now I can’t even create my account to view anything! **Developer response:** We're sorry you're unhappy with the new app. To use the new app, you do need to register for a new account since your previous credentials did not migrate over. If you have any further issues logging in, please email us at us.mobile.support@sunlife.com. ### 1/5 — Cannot register an account *2024-05-29* I moved to this new version of app. The create button is always grayed out while creating a account. I did have an account and it’s still working with previous app. **Developer response:** Thank you for reporting this issue. We're sorry you're having issues registering. To create an account, you must provide email address, password, confirm password, and agree to the terms and conditions. Your password must meet the complexity requirements listed and when you confirm your password, it must match. We hope this helps you to create your account. If you continue to experience issues, please email us with details at us.mobile.support@sunlife.com. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-05-26* Very easy to use **Developer response:** We are so glad that you found the app easy to use. Thank you for the 5 star review! ### 5/5 — Good *2026-05-06* Good **Developer response:** Thank you so much for the 5 star review! ### 5/5 — Great App *2026-04-15* Very simple and easy to use. Quick to add to Apple wallet as well! **Developer response:** Thank you so much for your 5 star review! ### 5/5 — Best of the Best *2026-02-25* Very helpful and easy to login **Developer response:** Thank you for your 5 star review! ### 5/5 — Love *2025-12-02* Great app **Developer response:** Thank you so much for taking the time to rate the app. We are so glad you are finding it useful. ### 5/5 — Dental id card *2025-10-30* Dental id card **Developer response:** Thank you for rating! Glad you are enjoying the app! ### 5/5 — Customer service *2025-07-23* Ezekiel my agent was so helpful and knowledgeable of my questions. He was so patient. Thank you for a wonderful experience **Developer response:** Thank you for your feedback! We are so glad to hear that you had a great experience with our customer service team. ### 5/5 — Smooth experience *2025-04-16* I love the user interface and how i can pull any info on my dental plan including my dental card. ### 5/5 — Nice and Easy to use! *2025-03-03* Nice intuitive design! Everything I need ### 5/5 — Need An Update *2024-10-23* App Needs To Show The Full Policy on what percentage is covered. **Developer response:** Thank you for your feedback! We plan to include additional benefit information in future app versions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*