# Sun Tan City — user reviews > 491 indexed App Store user reviews of Sun Tan City by STC MANAGEMENT GROUP, LLC, rated 4.50/5 from 11,318 ratings. - Source: https://appshunter.io/ios/app/sun-tan-city/id888523615/reviews - App overview in markdown: https://appshunter.io/ios/app/sun-tan-city/id888523615.md - Rating breakdown: 5★ 9,701 · 4★ 305 · 3★ 116 · 2★ 159 · 1★ 1,037 ## What do users think of Sun Tan City? Overall sentiment: negative **Pros** - 🚀 Convenient check-in - 📱 User-friendly interface - 💳 Manage account details - 🎁 Exclusive deals/promos **Cons** - 🐛 App crashes/freezes - 🔍 Difficult to navigate - 🕰️ Inaccurate wait times - 🔑 Login/password issues - 🔒 Difficult to cancel/freeze account **Commonly reported bugs** - White screen on launch - Inconsistent login functionality - Inability to complete transactions **Most requested features** - Display past visit history - Show location hours and details - Streamline check-in process - Improve account management ## Newest reviews (11 of 491) ### 3/5 — Glitches for the last week *2026-09-10, version 8.5.0* The app is great when it works but lately some locations do not have on line check in and you have to choose somewhere far off and the scroll to find the location you need. ### 2/5 — Freeze not so easy *2026-08-31, version 8.4.0* Chat explains how to freeze, but then the app isn’t allowing it. Don’t even see the options the way chat explains how to do it. Running in circles without any options ### 2/5 — Disappointment *2026-08-24, version 8.3.0* I’ve been going to the salon for nine years for nine years. No one could help me get into the app so that I could reserve a tanning bed or ketchup on specials or whatever until I came in today and they needed me to sign paperwork on my computer for you guys well I could not get into my app. I never have been able to get into my app and no one has ever taken the time to help me get into my app so that I could do these type of things so they had no choice, but to stop and help me get into the app and finally after some frustrating minutes, they did get me into the app nine years though really this is the kind of customer service yeah?????????????????(?( ### 1/5 — App stinks *2026-08-22, version 8.3.0* Over and over again, this app “goes down,” doesn’t work, gives error messages, etc. What good is it if it RARELY WORKS! 🤬 ### 1/5 — Cannot cancel *2026-08-21, version 8.3.0* Doesn’t allow you to cancel ### 1/5 — False Advertisement *2026-08-21, version 8.3.0* I purchased a special $5 spray tan with expiration date August 23rd. The Ad said NOTHING about having to use it the same day it was purchased!! The clerk said that many people had complained about that as they had lost their money too, but she still would not do anything about it or make it right which I think is poor customer service on your part as a business! Poor sales or marketing if they haven’t fixed the AD yet!? How many times to we lose out before you see this and get it changed? Sincerely, spray today, not tomorrow! ### 1/5 — Customer Service *2026-08-20, version 8.3.0* Tried to get help with my account and the customer service is a robot. Couldn’t get my password reset and it kept repeating the same thing. When I tried to leave a review it said they were offline. ### 1/5 — So bad *2026-08-17, version 8.3.0* Bad ### 1/5 — App not too good *2026-08-10, version 8.3.0* Need a better design. Difficult to locate my services for my membership. I see the history but not other options. Problems updating my payment method. Shows change on app but not in salon. ### 3/5 — Needs to be more user friendly *2026-08-09, version 8.3.0* It’s a hit and miss with this app - sometimes I can unfreeze/free my tanning within the app & sometimes I can’t I wish it was more user friendly ### 3/5 — Weekend payments *2026-08-08, version 8.3.0* Every weekend when the price for upgrade halves, I lose the ability to see my points or use my credit card. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-09-09, version 8.5.0* 3 days trying to cancel my membership, actually I freezed it 1 year ago and they are still charging me 60 box a month and I don’t even live there anymore ### 1/5 — Service sucks *2026-09-08, version 8.5.0* Store was open until 11 it was 9pm and they had already closed the spray tans to sit around and chit chat ### 1/5 — Cancel *2026-09-03, version 8.4.0* Easy to use for booking appts but makes it hard to cancel or freeze your acct. ### 1/5 — Easy to cancel? *2026-09-03, version 8.4.0* App works, until you want to cancel. Cancellation process is not intuitive and like trying to find needle in ten haystacks ### 1/5 — Cancellation *2026-09-01, version 8.4.0* Apparently, the ability to cancel your subscription is so buried in their app that it’s impossible to find. I tried to call and I got a voicemail message with no one answering. So now I have to drive there to tell them I’d like to cancel my membership.. Yet if you go into their.FAQ it says that it’s simple and easy to cancel right on the app. ### 1/5 — Hard to Cancel *2026-09-01, version 8.4.0* FAQ’s say go to app to cancel or pause membership but so far I can’t find the right place. ### 1/5 — Price for products *2026-08-31, version 8.4.0* The app doesn’t give you membership prices and either way it’s expensive. 4 visits for 50. I can go and purchase the top grade membership anywhere else and spend just as much and be able to tan the whole month. If you wanna be on gossip girl go here, if you wanna be tan don’t. ### 1/5 — Angry *2026-08-31, version 8.4.0* Freeze and cancellation hidden ### 1/5 — Ridiculous *2026-08-30, version 8.4.0* They make it way too hard to find out how to cancel. ### 1/5 — Worst app ever *2026-08-23, version 8.3.0* I’m tech savvy but this app sucks. It will not allow me to add payment. When I go to the salon the fetuses at the front desk look at me like I have 5 heads. It’s frustrating! ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service *2026-09-03, version 8.4.0* They are so friendly and very helpful ### 5/5 — Stc *2026-09-01, version 8.4.0* So touse ### 5/5 — Best Beds! *2026-08-29, version 8.4.0* Love all of the instant options and red light therapy! The app makes it easy to check in to the beds you want! ### 5/5 — Sun Tan City app *2026-08-25, version 8.3.0* Love that I’m able to check in on the app! ### 5/5 — Great Place!! *2026-08-24, version 8.3.0* VERY CLEAN!! Very very friendly staff!! ### 5/5 — Sun Tan City *2026-08-19, version 8.3.0* Best Tanning Salon! Way better than Palm Beach Tans. ### 5/5 — Great service *2026-08-19, version 8.3.0* Girls are very knowledgeable ### 5/5 — Older client *2026-08-14, version 8.3.0* Always clean Excellent employees, very knowledgeable and courteous ### 5/5 — Ed *2026-08-07, version 8.3.0* Great place.. awesome customer service, knowledgeable staff. Very clean ### 5/5 — Angie *2026-07-20, version 8.3.0* Angie was so friendly & helpful with any questions. she also recommended a lotion and it was really good. - Pikeville --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*