# Suncorp Bank Secured

> Generates security token codes for enhanced online banking protection. (iPhone/iPad app by Norfina Limited.)

- Source: https://appshunter.io/ios/app/suncorp-bank-secured/id1409523017 (this page in markdown: same URL + `.md`)
- Developer: [Norfina Limited](https://appshunter.io/developer/484823777)
- Category: Utilities
- Price: Free
- Rating: 1.00/5 from 4 App Store ratings · 132 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 32 MB
- Languages: American English
- Released: 2018-09-10
- Data updated: 2026-09-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/suncorp-bank-secured/id1409523017/reviews.md

## What is Suncorp Bank Secured?

The Suncorp Bank Secured App provides an additional layer of security for your Suncorp Bank accounts.

When using this app, please do not share the Security Token Codes with anyone, including Suncorp Bank.

How to use the Suncorp Bank Secured App:

1. Download the app.
2. Register with your existing Suncorp Bank Customer ID.
3. Use the Suncorp Bank Secured App to generate a Security Token Code when prompted by Internet Banking or the Suncorp Bank App.

Disclaimer
The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited ABN 66 010 831 722) under licence and Suncorp Bank is not part of the Suncorp Group.

## Key features

- Generates security token codes
- Adds an extra layer of security
- Authenticates banking transactions
- Requires Customer ID for registration

## What do users think of Suncorp Bank Secured?

Overall sentiment: negative

**Pros**

- 🔒 Adds extra layer of security for account protection
- ✅ Works reliably when functioning properly
- ⚡ Simple and straightforward once understood
- 📱 Replaces physical token with convenient app format

**Cons**

- 🐛 Keyboard/keypad frequently fails to appear
- 🔄 Infinite login loops and repeated registration errors
- ❌ Password rejection despite correct credentials
- 🔐 Requires constant re-authentication and session timeouts
- 📵 App crashes and freezes regularly
- 🚫 Single device registration limitation
- ⏱️ Excessive delays in SMS code delivery
- 🔀 Inconsistent token recognition between app and website
- 🎯 Confusing and convoluted user experience
- 📍 Geographic restrictions for international users
- 🔗 Circular dependency issues blocking account access
- ⚠️ Poor customer support with generic solutions
- 🎪 Overly complicated multi-step verification process

**Commonly reported bugs**

- Keypad does not appear when opening app
- Infinite login loop requiring restart
- Password validation failures with correct credentials
- Token codes not recognized by main banking app
- App crashes before finalizing registration
- Session expires before SMS code arrives
- App gets stuck on PIN registration page
- Disclaimer overlay blocks login link
- App locks account after single failed login attempt
- Token sync issues with login details
- App not recognized as installed by main banking app
- Invalid code errors requiring reinstallation
- Keyboard obstruction preventing code confirmation
- App compatibility issues with newer iPhone models
- Blank screen with no input fields
- App freezes during payment transfer process

**Most requested features**

- Biometric login (Face ID/Touch ID) support
- Push notification approval system instead of manual code entry
- Integration into main banking app instead of separate app
- Support for third-party authenticators (Google Auth, Apple Passwords)
- SMS-based OTP codes like competitors
- Multi-device registration capability
- Automatic token copying to clipboard
- Passkey/passwordless login option
- 24/7 customer support availability
- Improved keyboard reliability and UI responsiveness

## Recent user reviews (10 of 132)

All indexed reviews: https://appshunter.io/ios/app/suncorp-bank-secured/id1409523017/reviews.md

### 1/5 — this app made me change banks

*2026-07-12, version 2.4.1*

this was the most frustrating suncorp interaction i’ve ever faced and trust me being with a bank like them.. i’ve had my fair share. 

every single code it gave me did not correlate correctly. i tried many times, refreshed, different devices, to different accounts. nothing. I have opted to change banks than even attempt to call suncorp and waste a day of my life to get no solution.

### 1/5 — App not working

*2026-07-02, version 2.4.1*

The app has logged me out and saying that when I log in, I don’t have a token set up. I have tried on two different phones to login, set the PIN, deregister old token, and then it redirects me to login and repeat the process again. I had to delete the app and redownload it for it to fully register, but we shouldn’t have to do that.

### 1/5 — beyond terrible

*2026-06-30, version 2.4.1*

will not allow the app to be deactivated on a previous phone - error - try again later  - and wont allow installation on a new phone untill old one is deactivated  - frustrating and uselesss

### 1/5 — Doesn’t work

*2026-06-12, version 2.4.1*

Trying to accept the code sent doesn’t work on iPhone 17, continue button hidden below keypad and inactive when you try to slide it up. Customer service advise turning phone on and off and re installing the app maybe 3rd time lucky

### 2/5 — Frustrating restrictions on password length

*2026-06-02, version 2.4.1*

I created an account and used my password successfully on both the web portal and the standard Suncorp Banking app. However, when I tried to log into the Suncorp Secured App with the exact same credentials, it repeatedly told my password was invalid.

After several lengthy troubleshooting sessions and phone calls, I was eventually told that the Secured App, and only this app, does not accept passwords longer than 16 characters.

There are two major issues with this. First, the error message is misleading. My password wasn’t invalid; it was simply too long. A clear error message would have saved a lot of wasted time and frustration.

Second, the irony isn’t lost on me that the app specifically marketed as the “secured” app requires a shorter password than the other banking platforms. Restricting password length in 2026 feels outdated and runs contrary to modern security best practices.

The support staff were helpful once the issue was identified, but the app’s password limitations and poor error handling made for a frustrating experience.

### 1/5 — Abhorrent, doesn’t work

*2026-05-28, version 2.4.1*

Log in to the app and then takes me back to the log in page. Can’t log into bank anywhere now. Terrible.

### 1/5 — Frustrating and terrible

*2026-05-20, version 2.4.1*

Frustrating, terrible app and a complete waste of time. Only need to hold the payment. Just ridiculous.  I will not be banking with suncorp in the future

### 1/5 — What is the point of this app?

*2026-05-09, version 2.4.1*

This app is entirely useless. Login, input the code from the text, create a new pin. Loading screen…. back to the login page. Again, and again, and again. And yet my Suncorp banking app won’t allow me to login without the token code from this stupid app!! It is literally useless and I am certainly close to just ditching Suncorp altogether. What is the point if I can’t access my accounts?!

### 1/5 — Terrible

*2026-04-28, version 2.4.1*

As per usual Suncorp solutions this also doesn't work and constantly takes you back to the first part once you've entered all the information and just repeats itself. Meaning I also can't log into the normal app without this! Frustrating

### 1/5 — Frustrating

*2026-04-09, version 2.4.1*

New phone and trying move this app across is ridiculously difficult - the only app I’ve had trouble with

## Frequently asked questions about Suncorp Bank Secured

### What does the Suncorp Bank Secured App do?

The Suncorp Bank Secured App provides an additional layer of security for your Suncorp Bank accounts. It generates unique Security Token Codes that you will use when prompted by Internet Banking or the Suncorp Bank App to authenticate your transactions.

### How do I use the Suncorp Bank Secured App?

First, download and install the app. Then, register using your existing Suncorp Bank Customer ID. You will then use the app to generate a Security Token Code whenever prompted by Internet Banking or the Suncorp Bank App.

### Is the Suncorp Bank Secured App free to use?

Yes, the Suncorp Bank Secured App is available for free download and use. There are no in-app purchases or subscription fees associated with its security features.

### Who is the Suncorp Bank Secured App for?

This app is designed for existing Suncorp Bank customers who want to add an extra layer of security to their online banking activities. It is particularly useful for those who frequently conduct transactions online.

## Version history (last 5 releases)

### 2.4.1 — 2025-12-05

Thanks for using the Suncorp Bank Secured App! We’re continually making improvements to help make managing your banking easier. 
 
This update includes: 
• Bug fixes and security improvements 
 
Download Suncorp Bank Secured App and give it a go today!

### 2.4.0 — 2025-11-19

Thanks for using the Suncorp Bank Secured App! We’re continually making improvements to help make managing your banking easier. 
 
This update includes: 
• Bug fixes and security improvements 
 
Download Suncorp Bank Secured App and give it a go today!

### 2.3.1 — 2025-10-03

Thanks for using the Suncorp Bank Secured App! We’re continually making improvements to help make managing your banking easier.
 
This update includes:
•  Bug fixes and security improvements

### 2.3.0 — 2025-09-25

Thanks for using the Suncorp Bank Secured App! We’re continually making improvements to help make managing your banking easier.
 
This update includes:
•  Bug fixes and security improvements

### 2.2.2 — 2025-06-25

Thanks for using the Suncorp Bank Secured App! We’re continually making improvements to help make managing your banking easier.
 
This update includes:
•  Bug fixes and security improvements
 
Download Suncorp Bank Secured and give it a go today!

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## More apps by Norfina Limited

- [Suncorp Bank App](https://appshunter.io/ios/app/suncorp-bank-app/id1383025759)

All apps by Norfina Limited: https://appshunter.io/developer/484823777

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*