# SunExpress — user reviews > 100 indexed App Store user reviews of SunExpress by GUNES EKSPRES HAVACILIK ANONIM SIRKETI, rated 1.32/5 from 44 ratings. - Source: https://appshunter.io/ios/app/sunexpress/id1524475114/reviews - App overview in markdown: https://appshunter.io/ios/app/sunexpress/id1524475114.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 40 ## What do users think of SunExpress? Overall sentiment: negative **Pros** - ✅ Quick check-in process when working - 📱 Clean and intuitive user interface design - 💾 Easy boarding pass storage to wallet - 🎯 Straightforward booking experience - 👥 Able to check in multiple passengers at once (when functional) **Cons** - 🐛 Check-in functionality frequently fails - ❌ App crashes constantly and won't load - 🔄 Infinite loading loops and spinning wheels - 📵 Blank screens when accessing boarding passes - ❌ Doesn't recognize booking details or passenger information - ⚠️ Inconsistent data between app and website - 💰 Charges €5-€15 for airport check-in as penalty - 🔐 Login issues and authentication failures - ⏱️ Extremely slow page loading times - 🌐 Website equally broken and unreliable - 📊 Vague error messages with no context - 🔀 Seat selection not working or not saved - 🚫 Doesn't work for UK-based travelers - 💳 Payment processing issues and duplicate charges - 🔧 Poor customer service and no app support - 📱 Mobile app significantly behind website for pricing/availability **Commonly reported bugs** - Check-in API causes app to crash into update loop - Element Not Found error on check-in screen - App doesn't recognize booking confirmation numbers - Passenger name not recognized despite correct entry - Pre-filled mandatory fields cannot be edited - Gender prefix (MR) cannot be changed from pre-fill - Passport number auto-fills with wrong passenger details - Date of birth validation rejects pre-populated data - Return date field defaults to departure date - Cannot input return date to access boarding pass - Boarding pass shows blank screen after check-in - App crashes when adding pass to Apple Wallet - Booking not found on app but exists on website - Membership number field has validation error - Payment processing hangs with 'processing' message indefinitely - Seat booking returns unexpected error message - App automatically closes on launch - Check-in works outbound but fails on return flight - Different error messages across browser vs app vs laptop - Login session doesn't complete despite spinning wheel - Cannot check in multiple passengers with same details - App doesn't work from certain geographic locations - Captcha blocking legitimate check-in attempts **Most requested features** - Add direct flights from Manchester to Kayseri - Implement wallet integration that actually works - Add membership sign-in functionality - Improve error message clarity and context - Enable offline access to boarding passes - Support for multiple booking sources (e.g., Thomas Cook) - Better synchronization between app and website - Automatic seat assignment when selection fails - Real-time flight status updates in app ## Newest reviews (19 of 100) ### 1/5 — Terrible *2025-06-22, version 2.1.11* Complete all details for travellers via app and then comes up with various error messages. Will not allow you to proceed. ### 1/5 — Error *2025-06-13* App gives error when attempting to pull a booking. Deleting the app and reinstalling did not fix the issue. App support does not exist. ### 1/5 — Useless *2025-06-12, version 2.1.11* Don’t waste your time downloading doesn’t work if your in the uk ### 1/5 — Waste of time *2025-06-11, version 2.1.11* The app is there to look at! It does nothing! You carnt even login to your booking, the app prompts you to go online. Pointless and does nothing! ### 1/5 — Check-in issues *2025-06-09, version 2.1.11* I checked in online for my flight from Birmingham to Antalya, but couldn’t get to view my boarding passes. Each time I click on my flight details it brings up an error, which means I had to queue to visit the desk to get our passes. Consequently, this delayed our check-in meaning we had to rush through security. ### 1/5 — Can’t access boarding pass *2025-06-05, version 2.1.11* Blank screen whenever trying to access boarding pass for a checked-in flight - the app doesn’t do the 1 thing it was designed for! ### 1/5 — SUNEXPRESS SCAM *2025-05-31* This Airline and app is a complete scam! They make it so that you can not check in early. Doesn’t recognize my name or ticket number no matter how many times you try. Then charge you when you get to the airport. ### 1/5 — No star for app *2025-05-31* Customer service chatbot was informative, this app needs bugs fixed asap. Won’t let me get boarding passes, doesn’t recognize my info, loads for a long time. I wish there was a load time of a minute, and if there are complications i wish there was a message to tell me exactly what the issue is instead of these vague error messages with no context. Not sure what developers had in mind with this imitation of an app ### 1/5 — Awful app *2025-05-29, version 2.1.11* It's an awful app. A lot of bugs. Tried opening the boarding pass, but nothing, blank screen and so many times. ### 1/5 — What’s the point? *2025-05-28, version 2.1.11* Th app is just horrible, you can check in or get boarding passes to store in your wallet. Absolute waste of time ### 1/5 — So poor it’s funny *2025-05-23, version 2.1.11* Avoid! Unable to find booking to check in via website… downloaded app which has been written by 5 years olds apparently.. such a bad ui however I was able to check in but then the boarding passes were totally blank!!!! ### 1/5 — Don’t download this app. It is irritating *2025-05-21* This app is the poorest I have experienced in any airline. ### 1/5 — Unreliable unable to check in when abroad *2025-05-20, version 2.1.11* Unreliable performance Got boarding cards and checked in successfully for UK to Turkey but all attempts failed when Turkey! Tried direct on website which also failed. Finally got boarding passes through website using different device. Don’t leave resort without boarding passes otherwise you’ll get charged at the airport!! ### 1/5 — App Needs lots of improvements *2025-05-16* Starting with it is asking for a mandatory field when everything was already filled out. After a few tries, it is possible to proceed but then the App is just thinking and thinking and guess what? …thinking. Pretty awful experience to be able to get your own boarding pass. ### 1/5 — SunExpress App is horrible *2025-05-14* Cannot check-in online. Extremely frustrating! Can’t get any information or help. Awful!!! ### 1/5 — Utter garbage *2025-05-12, version 2.1.11* Now has removed the sign in option now I was finally able to sign up online , and doesn’t save your booking every time you have reenter all your details ### 1/5 — Awful App, even worse airline *2025-05-04* This app won’t allow you to check into your flight or do anything needed. Don’t fly this airline unless you like, no WiFi, no air conditioning, and tiny seats. Will never fly it again. ### 1/5 — Worst airline app *2025-04-28* Doesn’t recognize my name (even in all Caps), can’t retrieve my booking, keeps giving error messages, when I finally get through all the “glitches” after an hour of trying there’s no boarding pass to display. Nothing. Just a blank screen. And SunExpress has the audacity to charge €5 to check in at the airport. Get your app working before charging people! ### 1/5 — check in *2025-04-27, version 2.1.11* why is this app even a thing if i cant use it to check in ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Airline Company Ever *2025-08-27, version 2.1.11* Musteri hizmetlerinden, havalimani gorevlilerine, internet sitelerinden tutun A’dan Z’ye en dandik havayolu. Bir isin nasil yapilmamasi gerektiginin canli ornegisiniz. 20 yildir yurtdisinda (USA) yasiyorum ne zaman bu havayolunu tercih etsem ISTISNASIZ HEP PROBLEM yasiyorum. Yil olmus 2025 halen online Check-In yaparken hatalar bilmem neler. Diger havayollarinda saniyeler suren islem icin burada saatlerimizi harcayip, musteri hizmetleriyle konusup durduk yere gerilip gunun sonunda hicbirsey elde edemeden basladigimiz noktaya geri donuyoruz. Internet siteniz calismiyor( guya guncelleme var yerseniz tabi), mobile app desen zaten çöp, yaz icin tum online check-in kanallari ucretsiz deyip musteri hizmetlerinden €5 talep edende siz. Bu yaptiginiz dolandiricilik, şark kurnazligi, her yil ayni hikaye. Bu ucusum kesinlikle ve kesinlikle bu boktan havayoluyla son yolculugum. Rezilligin vucut bulmus halisiniz. ### 1/5 — SCAMMER ALERT!! *2025-08-02, version 2.1.11* SCAMMER ALERT!! ### 1/5 — Terrible app *2025-07-13, version 2.1.11* This app is very very bad. We tried MANY times to check in. It did not work. We phoned and were told that if they checked us in over the phone there is a charge. It’s not our problem if the app doesn’t work. We are never booking with this company again ### 1/5 — Avoid this airline like a plaque *2025-07-09, version 2.1.11* We arrived at the airport 3 hours before the departure time in hoping for a smooth check-in. However, while checking in at the desk, we were told to make an online check-in or we would be charged 20 euros each. We didn’t realize we needed to do so as our booking app didn’t say we needed to. Apparently, the airline system isn’t synchronized with our booking app too. We were trying to check in online but there was an error, then we were told to download their app to do the online check-in. We managed to check in after 30 mins but didn’t get the seat next to each other even though the app said otherwise. What even worse was we had to pay 40 euros for extra weight for our cabin bag as they limit only 4 kg and one of our bag was 7kg. Our booking app say 7kg but the airline counter says 4kg! Again, there might have been some sort of misinformation between them. We decided to pay because we took too long time in a queue already. We tried to ask if we can have seats next to each other but since the airplane was fully booked already, we couldn’t do it and were told to swap the seat with someone else on the plane if we were lucky! All and all, we had rushed to the gate in time but the airplane was delayed for almost one hour and not sure how long it would take. This is unacceptable! ### 1/5 — Unable to find booking *2025-07-07, version 2.1.11* Regardless what I do, my booking doesn’t seem to exist on the App but does on the website. Puzzling. Sort that situation out especially if booked with an agency & not direct. ### 1/5 — Constant faults *2025-07-04, version 2.1.11* Unable to check in online UNLESS I pay for a seat!! Worse than Ryan air! ### 1/5 — Terrible *2025-07-04, version 2.1.11* Absolutely shocking App ### 1/5 — Garbage *2025-07-02* This app is absolutely garbage and never works as it should. Check in option is not working. Flight status was never updated. I don’t even see the point to download it as you have to switch to the browser anyway. I bet they never tested it from their side. ### 1/5 — Terrible customer service and unusable app *2025-06-27* I’ve been trying to check in for two days — the app crashes constantly and the website doesn’t work. When I called customer service, the representative admitted they were having system issues but told me there was nothing he could do and then rudely hung up on me. I have the call recorded and will be using it if I need to dispute the charge with my credit card. Fly at your own risk. ### 1/5 — 🤣🤣 *2025-06-24* This app does not work. Check in api simply stunned the app into the updating circle of death. ## Most praised reviews (10 highest-rated) ### 5/5 — Direk uçuş mançhester dan kayseriye *2025-04-20, version 2.1.11* Yaz ayına girerken neden manchester bölgesinden kayseriye direk uçuş koymuyorsunuz binlerce insan iç anadolu bölgesine burdan gidiyor ### 5/5 — Easy to use and better than expected *2024-08-20, version 2.1.4* Dispute previous reviews, I found the app easy to use and managed to check my whole party of 11 in at once. There was a slight issue on a DOB, but the WhatsApp passenger support sorted it in no time. I’m guessing they’ve updated the app to fix bugs. ### 5/5 — worked perfectly *2024-06-02, version 2.1.3* was able to check in myself and two others for flights to and from Antalya, easily booked seats and got boarding passes, whole thing took less than five minutes each time. was stressed when i saw all the bad reviews but i can’t complain about anything ### 5/5 — All perfect! *2024-05-22, version 2.1.3* I was a bit scare with most of the reviews but my experience with the app and airline itself was fantastic! :) ### 5/5 — App worked perfectly. *2024-05-04, version 2.1.1* I’m not sure what everyone else’s issues was with the app, or if there has been an update since then. But i checked in on the app for me and my partner within 2 mins. Checked in on Friday for our flights Monday 🤷🏽easy to save boarding passes to wallet, couldn’t send to partner to save as her phone doesn’t allow it for some reason but I am okay to download both so no issues at all. ### 5/5 — Easy to use! *2020-09-01* Very glad to see an email from SunExpress advertising this app! It looks so much easier to use the services from SunExpress and I can’t wait to use it for my flight from Gaziantep to London! ### 5/5 — Super!! *2020-07-29, version 1.0* Emeği geçen herkese teşekkürler, super app!! ### 5/5 — User friendly, very easy to navigate and nice design. *2020-07-28* I have just booked my ticket via Sun Express app. I wasn’t aware of this nice app! It was a very straightforward experience. Thanks guys! ### 4/5 — Mostly works as expected *2024-10-18, version 2.1.6* Mostly works as expected. The only thing that didn’t work was adding the boarding pass to my Apple wallet; it crashed the app. If this happens it’s worth hitting share and sending passes to your WhatsApp as you need internet access to see your BCs in the app. ### 4/5 — Awesome! *2024-02-28, version 2.1.1* Could be better, but hey! Highly recommend --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*