# Sunmark Mobile — user reviews > 82 indexed App Store user reviews of Sunmark Mobile by Sunmark Federal Credit Union, rated 4.81/5 from 4,915 ratings. - Source: https://appshunter.io/ios/app/sunmark-mobile/id557717634/reviews - App overview in markdown: https://appshunter.io/ios/app/sunmark-mobile/id557717634.md - Rating breakdown: 5★ 4,005 · 4★ 341 · 3★ 90 · 2★ 22 · 1★ 69 ## What do users think of Sunmark Mobile? Overall sentiment: neutral **Pros** - 👍 Convenient app for banking - 🚀 Easy to use - 💰 Excellent customer service - 📱 Smooth mobile experience - 🔒 Secure banking **Cons** - 🐛 App crashes and connectivity issues - 💳 Travel alert feature not working properly - 🤑 Unauthorized account withdrawals - 💸 Holds on check deposits - 📲 Outdated app design **Commonly reported bugs** - Mobile deposit not working consistently - Frequent app crashes and freezes - Accounts not syncing properly after updates **Most requested features** - Dark mode option - Ability to add notes to transactions - Freeze card access - Call local branch directly from app - Increase mobile deposit limit ## Newest reviews (11 of 82) ### 4/5 — Remote Deposit *2026-02-08, version 2025.10.1.3* I love the app. I just wish remote deposit didn’t take 1-2 days before it hits my account but it’s fine ig ### 2/5 — Cashier Check *2025-04-30, version 2025.2.2.3* I deposited to my checking account a large CASHIE check on 4/28/2025 at your Clifton Park branch and was told there would be a 7-day hold to my account. The CASHIE’S Check was drawn on a local bank! A member for 37 years I find this unacceptable, would someone please text me back today I what to speak with someone in authority. ### 2/5 — Travel Alert feature doesn’t work *2025-03-21, version 2024.04.1* The travel alert function does not work properly. I tried to set this while traveling recently after my transactions kept getting blocked. I added the region I was traveling to in the card controls function, and this still didn’t work — my transactions were still getting blocked. After talking the to card fraud center and removing the travel alert was I able to use my card again. I think this app could be greatly improved by a more functional and easy to navigate card control feature for traveling. There are also no clear instructions on how to set up travel alerts (the help page only mentions how to set up card controls, generally). It’s a great annoyance to be traveling and not be able to use my card to access my own money because my transactions are flagged as potential fraud. Other than this, I have found the app easy to use and convenient. ### 4/5 — Brian Roe *2025-01-19, version 2024.04.1* I love Sunmark, the tellers and staff are pleasant and friendly. All the staff at the Central Ave Colonie branch are always accommodating. Always a good experience at Sunmark!! Jay Sing great, Brian Walter’s not so much!! ### 1/5 — Made for BOOMERS *2023-06-29, version 2022.9.1.11* App constantly does not connect or crash on late hours. Doomed on the weekend if any problem or curiosity occurs. ### 1/5 — Confused *2023-05-20, version 2022.9.1.11* I cannot access any of my account since you just updated the app. What the heck? ### 3/5 — Bill pay *2022-03-08* Not a bad app. I just wish that when I made bill payments, to Sunmark it would be sent electronically from my bank to Sunmark. ### 2/5 — Document transfer *2021-11-22, version 2021.06.40* I wish we’d were able to make a comment on our transfers! ### 4/5 — Good *2021-10-18, version 2021.06.40* Good app for banking. ### 2/5 — Doesn’t work *2021-02-21, version 6.5.5.34* Every time I try to do a deposit through the app it never works. Waste of time ### 4/5 — Simple and effective *2020-10-25, version 6.5.2.33* Howdy. This app has all the basic features in an easy to access place. The additional things are tucked away nicely into ease of access as well. It would be nice to have the ability to: write memos on the transactions page (transactions of vague things like amazon blurr together), to be able to freeze access to a card, call the local bank number, and change into a dark mode. ## Most critical reviews (10 lowest-rated) ### 1/5 — Depositing checks *2026-07-24, version 2026.04* Deposited checks doesn’t state when it will be released or what time it will be released or any information that is relevant before you go and deposit a check ### 1/5 — This rating is annoying *2026-07-04, version 2026.01* If you would stop asking after the second time I declined rating the app. Maybe you could have gotten more stars. But by annoying me, you get one star. Keep asking on the start up. It will continue to be a one star Thank you for your attention to this matter ### 1/5 — Definitely the worst app *2026-06-09, version 2026.01* The old app and settings were better ### 1/5 — Dirty tellers *2026-05-07, version 2026.01* I guess they like gang bangers ### 1/5 — Remote Deposit *2026-03-22, version 2025.10.1.3* SUCKS !! Keeps telling me payee not the same when it is clearly endorsed with the Signature matching the payee and also noted “ for mobile deposit only” this not only not for me check but two! ### 1/5 — Its 2026 why doesn’t your app actually work *2026-01-09, version 2025.10.1.3* I try and live chat with a agent and the second i start typing out a complaint my app crashes and closes but when i type a message that is not a complaint app works mysteriously fine then the agent connor was basically just shrugging me off so i ended chat with him and attempted to start a new chat 7 times and literally got agent connor again every last time just sounds like your “HUMAN” is really Ai generated computer at that point ### 1/5 — Frozen app *2025-12-16, version 2025.10.1.3* First time trying to use the app and it won’t go past the next screen. ### 1/5 — Steals your money *2025-09-12, version 2025.06* Dropped Sunmark as a bank a long time ago but was forced to keep a savings account open with them bc I have 2 auto loan though them. Logged into my act today to pay the loans (using my new bank) and saw a large negative balance. Impossible because I don’t have checks or a debit card with this act. Well my auto loan was like 15 days late and they decided to just draw from my account with literally like a 1 dollar balance in it. Wild. I never agreed to thiss. Feels criminal tbh ### 1/5 — Confused *2025-07-10, version 2025.5.0.3* App issues again after your update ### 1/5 — Card never works *2024-08-04, version 2024.04.1* Card rarely works, even tho there’s plenty of money in the account, app is always freezing and not working, tap feature never works ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-05-21, version 2026.01* Great banking great app. ### 5/5 — Wow *2025-07-01, version 2025.2.2.3* Wow what can I even say about the SunMark mobile app. Is it the greatest app of all time? Yes most likely. Is it the most important advancement in human technology since we harnessed the fire? Without a doubt. Where would we be as a civilization without this app? In a heap of our own defecate for sure. I love the sunmark app. I intend to marry it. ### 5/5 — Convenient app for banking *2025-01-30, version 2024.04.1* Excellent app, easy to use, no issues to date ### 5/5 — Slow transition *2024-04-19, version 2023.8.0.1* System is slow ### 5/5 — Mobile Deposit Issue *2022-10-31, version 2022.6.0.2* Up until last month I had no issues with the app. Now trying to deposit a check gets me stuck at taking the photos. It keeps asking me to rotate the device to take a picture. If they get this sorted out it’ll be back to 4-5 stars. ### 5/5 — Sunmark *2022-10-23, version 2022.6.0.2* Sunmark has always had my back and the sunmark app makes banking extremely convenient ### 5/5 — Happy to be member *2021-11-26, version 2021.06.40* i have been a member over several years. ow and feel this credit union performs extremely well in all depts. ### 5/5 — Easy and reliable *2021-01-26, version 6.5.5.34* It is so reassuring to have this resource on my phone. I am grateful for the security. ### 5/5 — The best bank *2020-11-12, version 6.5.2.33* This bank is amazing with great insightful people always there to help ### 5/5 — Excellence *2020-01-06, version 6.1.26* Sunmark has been the most supportive, friendly and convenient of all . Lost my debit card within minutes issued a new one no waiting for a new one to come in the mail. Service has been great thus far, so glad I made the switch. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*