# SunPass — user reviews > 441 indexed App Store user reviews of SunPass by FL Dept. of Transportation/SunPass, rated 1.61/5 from 2,399 ratings. - Source: https://appshunter.io/ios/app/sunpass/id492680525/reviews - App overview in markdown: https://appshunter.io/ios/app/sunpass/id492680525.md - Rating breakdown: 5★ 223 · 4★ 48 · 3★ 42 · 2★ 83 · 1★ 1,630 ## What do users think of SunPass? Overall sentiment: negative **Pros** - 💻 Works as expected - 💳 Easy to add funds **Cons** - 🐛 Crashes frequently - 🔍 Difficult to navigate - 🔒 Login issues - ⚠️ Outdated and buggy - 🤖 Poor customer service **Commonly reported bugs** - Unable to activate transponder - Incorrect toll charges - Blank screens and loading issues **Most requested features** - Update app for modern devices - Improve user interface - Streamline account management ## Newest reviews (20 of 441) ### 2/5 — Poor app *2026-08-03, version 4.5.4* Open the app my screen goes blank . Can’t access to the app . Maybe a glitch. I’ll try later to see lid I can give a better review ### 1/5 — Very frustrating app *2026-08-03, version 4.5.4* Impossible to get into my account ### 1/5 — Trash app *2026-08-03, version 4.5.4* Florida strikes again. This app is horrendous to say the least. Don’t waist your time. Go on the website. ### 1/5 — NEEDS TO BE UPDATED ASAP *2026-08-03, version 4.5.4* So many bugs and issues.App works when it wants to. I also believe we’re being charged extra due to app issues. ### 1/5 — The worst app and website *2026-08-03, version 4.5.4* The Sunpass website and app are, without a doubt, among the worst platforms I have ever used to manage payments. It’s nearly impossible to complete a transaction without running into some kind of issue. The app constantly crashes, throws error messages that often make no sense, the website is frequently unavailable, and the login process is inconsistent and confusing. Instead of making payments easy, the platform turns the entire process into a frustrating and time-consuming experience. It genuinely feels as though the system is designed to make paying your bill as difficult as possible, leading users to believe that delayed payments and additional fees are almost inevitable. ### 2/5 — Fix your app *2026-08-03, version 4.5.4* Dear FLDoT. Please fix your app, this feels and looks like it was designed by a 10 year old. From slow UI to payments not processing… this app is a nightmare for someone that pays tolls that they don’t even wanna pay for. I’ll give you two stars because at least it works (most of the time) ### 1/5 — App needs to be fixed *2026-08-02, version 4.5.4* FIX THE APP! WHY IS IT SO SLOW AND UNRESPONSIVE!? ### 1/5 — Sunpass is the bane of my existence *2026-08-02, version 4.5.4* This app and website are both the worst pieces of technology available. They never work without having to type everything in 947 times but if you let anything go too long without being paid (because you physically can’t pay them, due to the failures of their system) they will slap another charge on your account. I could throw my phone across the room right now, I’m so frustrated. ### 1/5 — The most difficult app to log in to *2026-08-02, version 4.5.4* I hate your stupid app. It is the most inconvenient app I have ever used. Fire the teenager you have managing it and hire a professional. ### 1/5 — glitchy *2026-07-31, version 4.5.4* this app is glitchy. doesn’t really work. can’t get to the dashboard. ### 1/5 — App Not Working *2026-07-31, version 4.5.4* Tried to access the app. It won’t let me accept the new user agreement. It gives a connection error and says try again later. Over and over again ### 1/5 — Estafa aprobada *2026-07-28, version 4.5.4* Estafa ### 1/5 — App shows not working *2026-07-25, version 4.5.4* Overdue bill 🤔❌ ### 1/5 — Doesn’t work *2026-07-22, version 4.5.4* Once the app opens, it presents you with an online user agreement message. It explains its user agreement, then at the bottom, there is an ‘I agree’ box to click on. Every time you do, a box will pop up that says: ‘ALERT: Connection failed, please try again’. I don’t know what happened but it was very useful to not have to go on the website to see my account. ### 1/5 — App needs a major update *2026-07-21, version 4.5.4* App is extremely outdated, difficult to use and glitchy. The developers barely tried. Can someone please make this user friendly? I am an avid computer / tech user and very good at navigating most softwares and even i struggle constantly with this app. I can’t even imagine someone older or less advanced trying to use this to pay their tolls. Like- do you guys NOT want us to pay?? ### 2/5 — Never logs in *2026-07-18, version 4.5.4* When the app actually opens it’s ok. But it always stalls at the log in screen and has the spinny wheel of death for minutes on end. Even closing and opening the app multiple times and it still doesn’t log in. ### 1/5 — AWFUL! Not able to change primary credit c *2026-07-16, version 4.5.4* Worst experience ever, I spent 30 minutes trying to change my primary credit card. I had to opt out of easy pay and readd credit card, which was only saved on the 4th attempt after entering manually every single field including name and address. It a shame that we pay taxes for this TRASH APP! ### 1/5 — Can’t even login *2026-07-13, version 4.5.4* No matter how many times I select agree in the app, it tells me no connection and unable to log in or do anything!! Ridiculous ### 1/5 — Cannot register transponder *2026-07-12, version 4.5.4* I bought a sunpass mini. It has a 13 digit code, but the app and website only allows 12. Calling doesn’t help. Terrible customer experience. ### 1/5 — It used to work… *2026-07-12, version 4.5.4* The latest update has locked me out of my account. When I go to pull up the app, it brings to an agreement page. Ok fine, “I agree.” Then it says connection error, and try again. Only it never lets me “try again.” And this is both connected to a WiFi and not. ## Most critical reviews (10 lowest-rated) ### 1/5 — “Connection failed” *2026-08-06, version 4.5.4* I’ve been trying to use the app and it’s stuck on the online agreement and every time I hit I agree it says connection failed. Everything else works fine and no internet issues. This has been stuck like this for days. I’ve even tried updating the app but there is no update available. ### 1/5 — This app is garbage. *2026-08-05, version 4.5.4* I use this app to manage my sun pass but it is garbage. Who ever designed this should be fired. Half the time I can’t log into it. I have to uninstall and reinstall it. ### 1/5 — So horrible accessing the app and website *2026-08-05, version 4.5.4* So horrible experience using the app and website . They don’t have funds to fix it ### 1/5 — Crashes when you open *2026-08-05, version 4.5.4* This app crashes upon clicking on the “Agree” button on the screen that automatically shows when you launch the app. ### 1/5 — The app doesn’t work. *2026-08-04, version 4.5.4* I can never do anything in the app due to “poor connection”. However, all other apps on my phone work just fine. ### 1/5 — Cannot be worse *2026-08-03, version 4.5.4* I won’t even gonna waste time, this is short. This app is garbage!!! ### 1/5 — Blank screen for half the day. *2026-08-03, version 4.5.4* I tried to download this app for three hours as I did other Bill payments. So far the app still has not opened. I can see why people give it a bad rating. ### 1/5 — Worst app ever *2026-08-03, version 4.5.4* They keep sending me an invoice I’ve already paid! I’ve tried so many times to create a dispute and it will either just load or after you’ve filled everything out it will say we’re sorry your dispute can’t be completed. Try again later. ### 1/5 — Trash-Pass *2026-08-03, version 4.5.4* Been waiting for anything to load for 20 min. Finally, the agreement loaded and I clicked agree, and nope! It never loaded anything. I had to use the online site. One star because I couldn’t give 0! ### 1/5 — Slow and not efficient for mobile *2026-08-03, version 4.5.4* There are CONSTANT errors when trying to add any sort of info. Can’t copy and paste info which is just a pain. Error adding transponders/making new accounts. No I’m not some old head either. I know my way around tech and UI. Devs PLEASE fix this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Finally updated *2026-06-03, version 4.5.4* Most recent update failed for several days but finally updated!! ### 5/5 — I love this app *2026-05-11, version 4.5.1* Tengo la app desde el 2017 y me gusta porque me mantiene informada de todas las actividades 💕 ### 5/5 — Work as expected *2025-11-26, version 4.5.1* Simple app with the functionality that is needed to check balances and add funds to the account. Thanks for keeping it simple! ### 5/5 — Dismal *2025-03-31, version 4.4.2* Horrific app, even a DOGE hacker could design a functioning app. Can't add vehicles (which should be a primary feature, since rental car companies now make it all but impossible to not be charged twice, and then some, for tolls when you have your own transponder) ### 5/5 — Guys it got better *2025-03-21, version 4.4.2* I used to hate this app like everybody else and opted to use web browser to my account and pay tolls—tried the app again: flawless. Give it a try. ### 5/5 — Crummy app & website *2024-10-31* I've never had as many problems trying to login in to an app or a website. I've entered all my info, reset and then tried to login in and it says the info isn't correct. If you're going to have an app and a website how about making sure they work!!!!😡 ### 5/5 — Don’t read to much into it… *2023-01-06* Idk why/how there are so many 1 star reviews to this app. It’s literally used for checking your balance, adding funds, viewing transactions, filing disputes, paying tolls, and getting the transponder itself. It works, there’s little to no lead time, and I can see if my transponder is working lol. Get the app if you want or give in to the peer pressure. Up to you 🤷‍♂️👋 ### 5/5 — App works flawlessly. Better than the website itself. *2022-11-30, version 4.4.2* All the naysayers deserve to sit in an EZPass office in NY for 3 hours. I’ve been using the SunPass app for a month now with 0 issues. ### 5/5 — Very satisfied *2022-11-30, version 4.4.2* I've had it for three years and the truth has worked wonders for me, I haven't had any kind of problem and when I say no kind of problem it's none, very happy and satisfied Thank you I love it ### 5/5 — Works fine! *2022-11-19, version 4.4.0* I’ve seen a lot of people give negative reviews and I’m not too sure why? I was able to create my account. Add funds. And login! All just fine without a problem? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*