# Sunroom Rentals — user reviews > 77 indexed App Store user reviews of Sunroom Rentals by Sunroom, rated 4.60/5 from 391 ratings. - Source: https://appshunter.io/ios/app/sunroom-rentals/id1445221096/reviews - App overview in markdown: https://appshunter.io/ios/app/sunroom-rentals/id1445221096.md - Rating breakdown: 5★ 325 · 4★ 24 · 3★ 8 · 2★ 3 · 1★ 31 ## What do users think of Sunroom Rentals? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient self-touring feature - 💡 Helpful for out-of-town renters - 🔍 Useful for finding rental options - 🌟 Great app interface **Cons** - 🐛 Buggy app performance - 🕰️ Slow customer support response times - 💰 Misleading pricing information - 🤔 Lack of communication from the company - 🤷‍♀️ Unprofessional real estate agents **Commonly reported bugs** - ID and selfie verification process not working - App crashes or shows blank screens frequently - Listings show as available when already leased - Navigation issues within the app **Most requested features** - Add more search filters (e.g. pet weight limit) - Improve map functionality to change search area - Implement a 'share' button to share listings - Allow users to access chat history easily ## Newest reviews (10 of 77) ### 4/5 — Helpful *2023-10-07* Pro: I like that you're able to view homes during those times convenient for you. Con: accessing the lock boxes can somewhat be challenging sometimes. ### 5/5 — Great app for the tour and rent house *2023-03-18, version 2.2.1* Very convenient way to have a house tour and find your fav house ### 5/5 — Greatness *2023-03-17, version 2.2.1* So easy to navigate and nice application setup ### 1/5 — Don’t waste your time!! *2022-12-24, version 2.2.1* They take too long to go through application and uploaded documents. When you text the number for help, the lied and said the property was rented yet the emails stated otherwise. $60 per applicant and they do nothing to facilitate a rental ### 5/5 — Like it *2022-11-30, version 2.2.1* Everything look real fantastic ### 1/5 — Sunroom is the absolute worst company *2022-10-15, version 2.2* If you want an application to take 3 weeks to process, with people who literally make up answers rather than bother to look on their computer, use Sunroom. It's beyond horrendous. I couldn't say enough bad things about them. ### 2/5 — pretty but unusable *2022-09-12, version 2.2* the app looks nice and it’s easy to set up. however, it’s hard to find messages/requests. also anytime i need to go back after clicking on a home i have to close the entire app and open it up again. painful process truly ### 3/5 — Good Interface, needs more filters *2022-08-15* I have found this app to be helpful but filters do not work and there is no way of searching for key things like “furnished” in your search. Also, I can’t figure out how to change my map area once I initially set it. ### 5/5 — Neat local app with good rental opportunities *2022-06-19, version 2.2* Thanks for this neat app! ### 5/5 — Great home finder app *2022-06-05* I have tried Zillow and it’s quite frustrating although sunroom is simple and easy to use and schedule a tour ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-07-19, version 2.2.1* The “we’re running an extra verification” with your ID and selfie will takes forever (it said it takes ~60s), never works. Calling it will take it back to this app. ### 1/5 — SCAM!!! *2024-11-15, version 2.2.1* Do NOT use this company!! They are absolutely a scam!!! I lost money paying this scammer!! ### 1/5 — Not absolutely *2024-10-30, version 2.2.1* Never answer never ### 1/5 — Sketchy *2024-09-16* Do NOT work with this company. I submitted my application last month and they just denied me and has yet to reach out to notify me why. They hadn’t reached out to me with any updates on my application at all throughout the whole process, made me give them all of my information along with a $75 application fee and when they tried to swindle me into paying a double deposit because my “credit score was below the requirement” and I told them I would reach out to TransUnion to verify, I received an email telling me that the property was leased the NEXT DAY. Completely unprofessional and a waste of time and money PLEASE save urself the trouble. ### 1/5 — Listen to the bad reviews please *2023-12-04* We applied for a home using Sunroom rentals and had an absolutely awful experience. We went and toured the home first using their self tour feature, which like everything else on the app and website was buggy and did not work. It was stating we were not close enough to the home while standing at the front door…so once we toured the home we decided to apply. While applying, we witnessed the worst customer service i have ever experienced. The number you can text responds extremely slow and are mostly auto generated responses it seems which is not personable or helpful. The number you can call to reach “someone from sunroom” is clearly just a call center with people who don’t actually work with the company itself. We would have been the first applicants for this home had the website not been buggy (wouldn’t let me upload documents) and if sunroom rentals would have followed through with their portion of the application (could not send email verification in a timely manner) so not only do they collect your application fee, they give you a 24 hour clock to get everything done while taking forever to do things on their end. At the end of this process, of course, someone else applied for the home first and ended up signing the lease and we got nothing but robbed of our money and time. Seriously do not use this company while trying to rent a home, it’s not worth the headache or money. ### 1/5 — Don’t waste your time with Sunroom *2023-11-08* Do not apply with this company, you never know who you are talking to, I applied and after I applied they asked me for other things that they had not asked me before. All the sunroom representatives say different things and none of them get to the point. I applied with them and from what I see that they work, they are not a reliable company. ### 1/5 — Would not use again *2023-10-30* This app takes away the convenience dealing with a person when renting a home and makes the whole process much more complicated. There is a number you can text, but it can take a day to get a response, and you don’t know who you're talking to. Also, you pay the deposit to sunroom, not the owner of the property. In my case they allowed themselves 45 days to transfer those funds to the owner. If there had been any kind of issue, or if sunroom suddenly went out of business, I would have been stuck paying the deposit twice. I would not use this app again. ### 1/5 — Slow *2023-10-17, version 2.2.1* Slow app, tour not loading. We can't get in the house ### 1/5 — Awful to use. *2023-10-16* This app is one of the most annoying apps I’ve ever had the displeasure of using. I say outside a hours from 5pm to 6pm. Trying to get it to scan my ID and the verification selfie just for it to keep kicking me back and not work over and over again. It should NOT be this difficult to scan my ID so I can verify my self. Will not be going through this company to rent my next home. ### 1/5 — DO NOT USE THIS APP/SUNROOM *2023-05-18* This company is honestly so sketchy. Firstly, I work at an apartment so I understand the difficulties of housing BUT this company is the worst. I found a rental property on Sunroom and got up to the point of paying a safety deposit. The rent was listed as $1,075 and I made sure to use their chat to inquire if utilities were included in the rent. I had to ask the chat because there was no mention of utilities in the listed information on the property. The chat confirmed my rate was utilities included so I went ahead and paid the deposit. Then I am sent an email with the total rent on the property listed at $1,200, when I asked my property manager she said this was my rent WITH UTILITIES. I sent her the messages and informed her that was not listed in the bio to which she lied and said it was mentioned BUT this wasn’t listed originally as the updated bio now has an ** with the information on utilities. I could understand if they would admit to their mistakes with the listing and the inaccurate information but the fact they are trying to lie to my face about the whole thing in unacceptable. Basically, I not only wasted $120 in application fees but my time and other housing opportunities. PLEASE, consider when I say the whole process is not worth whatever rental they are selling you. ## Most praised reviews (10 highest-rated) ### 5/5 — Looking up apartments/houses *2024-10-07, version 2.2.1* Im enjoying the app ### 5/5 — Awesome! *2024-09-25, version 2.2.1* Best way to tour a home!!! ### 5/5 — Easy! *2024-08-31* This app makes it easy and manage your viewing around own schedule ### 5/5 — Great Service *2024-04-09, version 2.2.1* Seamless rental agent ### 5/5 — Easy to use! *2024-02-27* I’m really glad to have found this app. It has made my house hunting from across the country so much easier! I just punch in our parameters and see what’s available. ### 5/5 — Excelente *2023-06-26, version 2.2.1* Buenísimo ### 5/5 — 🔥 *2023-06-23, version 2.2.1* Great App, very user friendly! Self Viewing is a amazing feature ### 5/5 — Loves it *2023-06-09, version 2.2.1* Zillow was ended ### 5/5 — Love it! *2023-05-04* We used Sunroom to rent our current apartment and loved it! It’s easy to use, makes it quick and easy to contact a landlord and get a tour of a spot and includes lots of helpful details. We will be using it to locate our next place. ### 5/5 — Rent *2023-04-21, version 2.2.1* Very clear --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*