# Super (hellosuper.com) — user reviews > 27 indexed App Store user reviews of Super (hellosuper.com) by Super Home, Inc., rated 2.56/5 from 54 ratings. - Source: https://appshunter.io/ios/app/super-hellosupercom/id1434843766/reviews - App overview in markdown: https://appshunter.io/ios/app/super-hellosupercom/id1434843766.md - Rating breakdown: 5★ 17 · 4★ 1 · 3★ 3 · 2★ 3 · 1★ 27 ## Newest reviews (9 of 27) ### 1/5 — Stay away at all cost *2022-07-14, version 1.5.0* I have been in real estate for 13 years and have worked with many many HW companies. This one is by far the shadiest I have experienced. After two years of them requiring over 10 appts and 7 different techs look at my fridge, Samsung finally admitted it wasn’t repairable and though Super said once that happens they would replace the fridge they have now decided to deny the claim because Samsung didn’t explain it on the invoice how they like. Samsung of course says they won’t explain it any other way. So now after two years I’m stuck with this fridge that doesn’t work and the rep telling me to sue them without me ever bringing up legal action. It’s a nightmare of a company and the people who work there should be ashamed that they contribute to such shady business practices. ### 1/5 — Don’t be fooled *2022-06-05, version 1.4.2* If I could give it 0 stars, I would. They claim to be different from the rest, but they’re just as bad, but slightly more shady than the rest. Total waste of money. The reps that come by to inspect the damage on your equipment will tell you everything is fine 100% of the time, even when it’s clearly not. Total scam. Don’t fall for it. ### 1/5 — Do not sign up for this service *2021-11-18, version 1.3.8* Multiple cancellations, no accountability wait for two weeks for some to come out, but the good news is they understand my frustration. Save yourself the headache if you really need something fixed that is broken, in my experience with them they are. Completely unreliable. 1 star is too generous. Apple should allow negative stars when a device costs you money and adds no value, otherwise the service is great. ### 1/5 — Terrible Product and Service *2021-09-17, version 1.3.6* This is a terrible product and service. My appliance has been brokers for a month. After two service visits, a week apart, and then another week delay, Super is finally “ordering parts” with no ETA on a repair. They’ve also asked me to arrange for further service calls because they aren’t confident in their diagnosis. Some of their service center personnel are rude, others aren’t, but none are helpful. There is no urgency on there part in fixing the problem. The business model seems to be to just wait you out until you pay for the fix yourself, and then deny your claim. Save your money. ### 1/5 — App isn’t working *2021-03-19, version 1.3.3* Update isn’t working and they are suspending “non essential” services but won’t compensate for lack of available services for paying customers ### 1/5 — Zero zero zero customer service *2020-10-12, version 1.2.0* I have had so many problems I don’t know where to begin. They deserve negative stars. Negative 5 stars would be appropriate. ### 1/5 — Worst Service *2020-09-20, version 1.2.7* I setup an appointment through their app. I was given an appointment a week later. I called the servicer directly and they had an appointment 2 days out. I couldn't get that appointment even after I called Super and told them 1 week was too long. Someone finally came after 1 week, diagnosed the issue, and left without fixing my washer. I was told he has to order the part which wasn't ordered until three days later because it takes time for the servicer to submit the repair for approval and Super had to approve. The part didn't come until a week after approval, and once the part came, the servicer gave me an appointment 3 days out. The servicer finally came, installed the part, and left. Once I tried using the washer it didn't work. After calling Super, I now have to go through the same process, wait for the servicer to submit for approval, order another part, wait for the part, and an appointment to come again. It's been almost a month with no resolution. ### 1/5 — Horrible Response Time *2020-09-18, version 1.2.6* I’ve paid the fee, had the repair company scheduled quickly, but Super hasn’t approved the claim to get the work done and won’t respond to calls or emails. Very disappointed. What a waste of time and money. ### 1/5 — Terrible service *2020-09-04, version 1.2.6* I’ve been waiting 10 days for them just to decide what they will or won’t cover to fix my non functioning pool. It’s turning to a swamp while they figure out what to cover or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — NOT WORTH A SINGLE DIME *2026-06-16, version 2.6.1* Horrible company who chooses horrible service providers. My compressor for the AC is broken and needs to be replaced. In order to get the part for the AC they have to have someone come look at it. Even though I already had two different people come and look at it. But the first company they scheduled NEVER SHOWED UP, this second one SURPRISE NEVER SHOWED UP. I live in AZ the heat is killer you’d think you’d have a huge priority number one to get an AC unit fixed in AZ. Glad to know you treat your veterans like garbage. And my problem is still not resolved TO THIS DAY. A simple part order and replace is taking OVER A MONTH in Arizona Heat. This company needs to be sued. ### 1/5 — Super’s idea of a HVAC tune up is not a tune up. Don’t waste your money. *2026-03-31, version 2.4.9* I requested a pre season HVAC tune up. HVAC tune-ups are planned maintenance for your heating, ventilation, and air conditioning systems. A tune-up involves a comprehensive cleaning of condenser coils, and an evaluation of the refrigerant level to ensure peak operating performance. The tune-up checklist also includes lubrication of all moving parts, changing of air filters and thermostat testing and settings review. These are just a few of the standard checks that should be carried out by a qualified HVAC technician. But not according to Super Home Warranty. They think a tune up is only the inspection of the unit to tell me what I need to have done. HVAC guy went up on my roof, spent 10 minutes at most came down and showed me a photo of my coils and informed me, this is not part of the tune up process and wanted to charge me $250 just to clean the coils. ### 1/5 — super bad service *2025-09-16, version 2.4.6* Avoid at all cost!!! They charge you even though technician did nothing. ### 1/5 — They hire bad people *2025-04-18, version 2.4.5* I tried to use the app to set up an AC tube up. They hired people with a 1 star review on BBB. They were over 9 hours late from the bringing of the service window. ### 1/5 — Terrible company *2024-08-13, version 2.3.4* They try NOT to fix your appliance. Always trying to find a reason why not to fix and it’s your fault. I hate Super, go with another warranty company quick.! ### 1/5 — Suuuuuuckks *2024-04-24, version 2.3.2* We have made two claims, very reasonable. Both declined. The chat in their app does not work, and you can’t reach anybody by phone. Go use American Home Shield instead. ### 1/5 — Scammers *2024-03-19, version 2.2.8* Be aware, They will find a simplest reason to deny your case and not fix/replace your appliance/system I have a few issues and any one of them they denied me Don’t just don’t use them ### 1/5 — Terrible customer service - beware *2023-11-01, version 2.2.3* Used to be good when we first joined but quality of service has severely deteriorated. Their new motto must be “delay until the customer goes away.” 6 repairman visits, nothing resolved. Never initiate updates. I have to beg for updates. Shameful. Save your money. ### 1/5 — Use the website *2023-04-10, version 2.1.3* The app is terrible. The info takes forever or never loads. There is also now way to contact super via the app. Stick to the mobile website. ### 1/5 — Terrible Terrible *2022-08-20, version 1.5.0* This company is garbage. I made a perfectly legal claim within my coverage and super denies it based on nothing. I provide proof to counter their denial and they still deny. I ask to talk to management and no one will answer my questions. This company is a fraud, it will fail, stay away. ## Most praised reviews (8 highest-rated) ### 5/5 — So far so good! *2026-07-22, version 2.7.0* Moved into my first home and have used super twice now and both times were a breeze. Friendly guys, quick fixes, no unexpected fees. I like the simplicity of using super over having to find providers myself. ### 5/5 — Great service *2021-09-22, version 1.3.6* Love this app! Very easy to schedule an appointment. ### 5/5 — Great App. Great Company. Great People. *2021-09-19, version 1.3.6* Love what they are doing in this space. Hope to see more content about home repairs in the app. ### 5/5 — Uber for Home Warranty *2021-09-17, version 1.3.6* Love the company. Their Uber like approach to home warranty is amazing. Excellent Service! ### 5/5 — Super Easy to Use *2021-01-19, version 1.2.9* The app is super easy to use. I don’t have to waste time sitting on the phone with a customer service agent like other companies. ### 3/5 — Okay *2023-08-07, version 2.2.1* Poor response. Need to continually follow up if you want anything done. They make it “super” hard to contact them. ### 3/5 — Unpleasant *2020-09-12* No option to no-schedule. They schedule you on a day that is different from your provider options. And then there is no way to reschedule easily, you have to call them which takes ages. ### 2/5 — Hello Super Takes Super Long Time To Resolve Repairs *2025-05-31, version 2.4.6* I have had Hello Super for several years. But their annual fees have really increased and the amount of time to resolve repairs has become much slower. I had a complaint about a broken icemaker in a refridgerator turned in April 27. The technician diagnosed it as needing a new icemaker which took over 3 weeks to be approved and scheduled to be installed. It turned out that wasn’t the issue, it was a computer part telling the icemaker it was full when it wasn’t, so that part needed to be ordered. It’s now 5 weeks since my initial complaint, the installer does not pick up the phone and their answering machine is full, and Super also does not pick up their phone. Since they are charging a premium price compared to others, their service should be better. Being unable to get anyone on the phone to tell me when it can be fixed is a problem. I have recommended them in the past to others but they need to work on service issue resolution…if there’s a problem with a repair they should be calling me every day to tell me when that part is coming in and setting it up to be fixed instead of just leaving me in the dark. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*