# Superdrug Pharmacy — user reviews > 70 indexed App Store user reviews of Superdrug Pharmacy by Superdrug, rated 4.71/5 from 10,861 ratings. - Source: https://appshunter.io/ios/app/superdrug-pharmacy/id1461119214/reviews - App overview in markdown: https://appshunter.io/ios/app/superdrug-pharmacy/id1461119214.md ## Newest reviews (10 of 70) ### 4/5 — Regular prescriptions *2026-07-14, version 14.12.34* Very efficient ordering and helpful pharmacy staff ### 4/5 — Total waste of time *2025-07-27, version 13.12.7* Downloaded app and registered and placed order. The received e mail saying I needed to contact pharmacy to approve my nomination. Unfortunately the “contact pharmacy” link in email went nowhere. Google searched to get local pharmacy contact details. I call and get automated message”for shop press 1 for pharmacy press 2.” I press 2 and get “number not recognised”. I redial and press 1 and speak to lady in shop who says I need to speak to pharmacy and call cannot be transferred. I explain the option 2 result to be told they are aware of this and automated message should say 3 not 2!. I redial and press 3 and speak to pharmacy who confirm my order is being processed and she does not know why I was advised to contact them regarding a nomination. Easier to fill up repeat prescription for and hand in to surgery! ### 3/5 — Good for ordering but do your own stock levels *2025-05-06, version 13.12.7* App works well for ordering more pills, but it tries too hard to tell you how much you have left (before reordering), and gets it wrong! You have to watch stock levels yourself and set them yourself (repeatedly). ### 3/5 — Notifications *2025-02-28, version 13.12.7* Why does it not send you an alert when your prescription comes ready? And before you say it, I’ve gone into settings and notifications, but the app does not show to change the settings ### 5/5 — Mrs E Hughes *2024-09-28, version 13.12.7* Superdrug Fleet Hampshire,has a friendly and helpful pharmacist, willing to assist and help with your medical problems that you dont need to go to the doctor for health advice. The staff are also helpful.😀 ### 5/5 — Victoria street Grimsby 20 sep 2024 *2024-09-22, version 13.12.7* It’s always been attentive, helpful, personal and friendly knowing so many by name as they and myself come to the counter. Cannot fault it ### 5/5 — Superdrug pharmacy *2024-05-04, version 13.3.5* Very efficient pharmacy and friendly staff ### 5/5 — Brilliant service *2024-02-13, version 13.3.4* Ian is wonderful ### 5/5 — Treated like a human being *2024-02-04, version 13.3.4* I switched from my local Boots to Superdrug about a year ago, on the recommendation of a friend. Our Superdrug staff are all delightful and very helpful. They remember my name and treat me as a human being, unlike Boots, who treated me as someone whom they reluctantly had to process. And Boots made lots of mistakes with my repeat prescription, always blaming them on my surgery. Using their great app, Superdrug gets it right (and faster) every time. I’d recommend Superdrug every time. ### 1/5 — Not working *2024-01-26, version 12.3.14* Three times I've linked me nhs account to this app it never updates or shows my prescriptions. Just wont update ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad rubbish online pharmacy *2025-12-31, version 14.12.27* Tried placing a order for diabetic medication and they immediately flagged it tried calling them and no response ppor customer service don’t trust this pharmacy they are a let down ### 1/5 — Unable to update my prescription in the app *2024-11-07, version 13.12.7* My GP changed my prescription a year ago but the app won’t let me delete my previous scheduled order. I can order my current medication by selecting the drugs individually but can’t use the recurring order because it’s obsolete yet cannot be changed. ### 1/5 — Appalling Service! *2024-10-26, version 13.12.7* Fulfilment has been getting slower and slower over the past few prescriptions. Now been waiting a fortnight for this one. Absolutely dreadful - will not use them again! ### 1/5 — Bad online pharmacy *2024-10-16, version 13.12.7* Bad pharmacy been using them for a year now the have started charging for delivery disgraceful avoid at all costs ### 1/5 — Excellent service from pharmacy staff at Sheerness *2024-09-15, version 13.3.5* Wonderful service and wonderful team. Even when there are Locum pharmacists everybody is helpful and knowledgeable. Would recommend Sheerness Superdrug pharmacy to absolutely anybody… And my family do! ### 1/5 — New app is rubbish and dispatch time extremely slow *2024-08-27, version 13.3.5* Ordered regular repeat medication over a week ago. Not yet dispatched despite GP approval days ago. No updates and no response to messages asking for updates. Old Superdrug online pharmacy website was much better. App also mixes my name with my elderly mother’s name, as profiles are linked on NHS app. App needs improvements. I have decided to delete app, not fit for purpose. ### 1/5 — Bad *2024-08-15, version 13.3.5* Discusting service I have tried contacting pharmacy for 4 days they just don’t pick up phone no one contact you ??????????? ### 1/5 — Utterly incompetent *2024-08-01, version 13.3.5* Ordered 4 items, all approved by GP. Over a week goes by and still not dispatched because one item is out of stock. Nobody had the basic intelligence to send the 3 items and then the out of stock item later. Then their system went down so they said they’d cancel the prescription and put it back in the system (spine?) for my local chemist. Go to local chemist and find they haven’t put it on the spine, they’ve cancelled the prescription altogether so I now need to make another GP appointment to get another prescription and start all over again because of Superdrug’s utter incompetence. ### 1/5 — No prescription *2024-07-21, version 13.3.5* Gave them a week to deliver my meds and after a week it hadn’t even been dispatched. Tried contacting and no reply. Had to use a different service and will be without my medication for a few days because of it ### 1/5 — Bad pharmacy don’t trust *2024-07-01, version 13.3.5* I’m diabetic I ordered my repeat medication 2 weeks ago with these and I’ve still not had my medication still to date these are rubbish pharmacy won’t use ever again avoid at all costs ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service *2026-08-05, version 14.12.34* Friendly and helpful. Thank you very much. ### 5/5 — Fantastic service *2026-07-31, version 14.12.34* I absolutely love ordering my prescriptions with Superdrug. not only as a service quick and efficient, when I get to the shop, the staff are very professional, polite and lovely. I can sit in bed with my cup of tea and do my prescription and then book could be easier than that.. There is even an option to send a note to your GP, which is very helpful too. ### 5/5 — Superdrug Pharmacy Review *2026-06-21, version 14.12.34* The Superdrug Pharmacy app was very easy to use and all of the medications that I needed and used were in stock at this pharmacy which was a great sign. The speed at which I had received approval from my GP for ordering my medications was also quite fast as well. Overall I would recommend this app and pharmacy to all of my family and friends. A true lifesaver and a pleasure to navigate and step into. ### 5/5 — Service Review *2026-06-20, version 14.12.34* All Good ### 5/5 — Mrs acranny *2026-05-08, version 14.12.34* Straight forward and sent reminders when to order tablets ### 5/5 — Needs sorting *2025-11-12, version 14.12.27* A drug pushing app. Everyday a notification comes up for nothing. The app constantly shows I’m part way ordering repeat prescriptions I don’t need to reorder. All I want is an app that tells me when I do order a repeat prescriptions it’s ready to pick up. ### 5/5 — Good Customer Service *2025-04-29, version 13.12.7* The Pharmacists especially the Lady Assistant she is fantastic, she serves with pleasure and good attitude and Empathy. ### 5/5 — Reliable and friendly *2025-03-17, version 13.12.7* I use the pharmacy app every month to reorder medication. It’s easy to use and very reliable, telling me when to pick up the medication. Superdrug pharmacy are always very friendly and efficient. ### 5/5 — The most helpful pharmacy in 70 years. *2025-01-10, version 13.12.7* We started using Superdrug after a rude and unhelpful local pharmacy really frustrated us. We have never had problems and in well over a decade have always been treated with kindness, efficiency and friendliness. Mo the manager is brilliant! ### 5/5 — Fast, efficient service *2024-09-30, version 13.12.7* I am very impressed with the prescription service. Online service is fast, efficient and easy to navigate. The staff at the store are pleasant, helpful and knowledgeable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*