# SuperLive Plus — user reviews > 936 indexed App Store user reviews of SuperLive Plus by Peng AnTai, rated 3.90/5 from 15,842 ratings. - Source: https://appshunter.io/ios/app/superlive-plus/id1058758642/reviews - App overview in markdown: https://appshunter.io/ios/app/superlive-plus/id1058758642.md - Rating breakdown: 5★ 9,248 · 4★ 1,627 · 3★ 1,291 · 2★ 1,033 · 1★ 2,643 ## What do users think of SuperLive Plus? Overall sentiment: neutral **Pros** - 🚀 Excellent video quality - 🔒 Reliable security system - 👍 User-friendly app - 🚀 Convenient remote access - 👍 Clear and intuitive interface **Cons** - 🐛 Connectivity issues - 🐛 Playback problems - 🐛 Frequent app crashes - 🐛 Unreliable notifications - 🐛 Difficulty accessing past recordings **Commonly reported bugs** - Cameras going offline unexpectedly - App not recognizing account information - Inability to view live footage remotely - Playback freezing or skipping frames - Notifications not working consistently **Most requested features** - Allow password changes - Improve playback controls - Add more camera view options - Enhance motion detection sensitivity - Provide better instructions and support ## Newest reviews (15 of 936) ### 2/5 — Notification issues *2026-08-19, version 1.16.7* Notifications come on the phone but if I don’t look at it then later in the day I check the notifications are missing , it like the app deletes the notifications. Example I know there should be notifications from 6.30am until 4.30pm When I check them at 6pm the first notification will be at 11.20am onwards so where are the other notifications ### 2/5 — Needs an update *2026-08-17, version 1.16.7* We are unable to go back and have a look at what’s happened previously… something about data? we are on WiFi Record and we can go back and look at the recording ### 2/5 — 업데이트 이후 *2026-07-28, version 1.16.7* 녹화 16배속 안 되고 버벅거리고 렉이 너무 심해졌어요 ### 3/5 — Add Playback Download /button/ option and add more view for 24 ch in one screen *2026-07-25, version 1.16.7* Please Add Playback Download /button/ option So it can be easy to download playback and wont need to screen record past recordings. And please make it compatible to view all 24 ch at once not only 16 ch on one screen. I will change my feed back to 5 stars if thats accomplished. ### 2/5 — remote playback not working *2026-07-19, version 1.16.7* Now for unknown reason , remote playback not working anymore . ### 4/5 — 비밀번호 *2026-07-01, version 1.16.7* 비밀번호를 잊어버렸는데 어떻게 해야하나요? ### 2/5 — Buggy *2026-06-17, version 1.16.7* Can’t load hd video for more than 10 seconds. Wish it would buffer better. Also audio works and then doesn’t work. Depends on the day. ### 2/5 — Not loading on updated IOS *2026-05-29, version 1.16.7* This app works on my iPad, but will not load on my iPhone 17 I have checked the setting are correct, scanned the QR code…. Searches for device ### 3/5 — Please add a deleted folder *2026-05-18, version 1.16.7* Can you please add a deleted folder to the Files? I deleted a video I thought I didn’t need, and ends up I did need it. I can’t restore the video and can’t go back and re-record the footage. Thank you ### 3/5 — Notifications *2026-04-22, version 1.16.7* I no longer receive notifications , ### 3/5 — Pretty good *2026-04-21, version 1.16.7* This app worked for many years but since I changed my internet its been very difficult connecting and customer support is impossible ### 2/5 — Too many issues *2026-04-03, version 1.16.7* I manage condo communities for a living and two of them have surveillance cameras with this app. It rarely works when I need it and is constantly having issues. There is some sort of issue almost every time I try to use the app. Either one property or the other will randomly disappear from the app, the footage either won’t load, or cameras won’t be available. I have had to contact the maintenance vendor over and over for help and the issue is almost always the app, not the surveillance systems. One time I was contacted by law enforcement with a request for footage and it took almost the entire day to retrieve it because the playback feature wouldn’t load. I am trying to check footage for another issue as we speak and am running into even more issues. I keep waiting and waiting for the playback footage to load and it won’t, then it keeps switching over to the other property’s cameras randomly. When I am able to access the footage it is really difficult to get to the time frame I need to see - you have to drag the time bar back and forth and it always lands on a time that’s either much too early or too late. I then have to sit through a ton of unnecessary footage and keep my eyes glued to the screen so I don’t miss the short time frame I need to see, otherwise I have to start that process all over again. There are some positives- picture is clear, and it’s easy to save clips of the footage whenever I finally get to that point. Overall, the app is really frustrating to use and makes my job harder than it needs to be. ### 1/5 — Doesn’t connect *2026-03-25, version 1.16.7* Hardly works ### 1/5 — Help…can’t see cameras *2026-03-22, version 1.16.7* Had these cameras and the app for years. Recently, it signed me out and I can’t get back in. Tried to reset password but keep getting an unknown error, error 1025 and it won’t do anything else. I can’t view my cameras anymore! Customer support is nonexistent. ### 1/5 — Appt not working *2026-03-15, version 1.16.7* Great app!!! However, it just stopped working and not connecting to cameras ## Most critical reviews (10 lowest-rated) ### 1/5 — Barley functional at the most basic level *2026-08-24, version 1.16.7* I have had this app for years now and each year it got worse and worse until this year. The app essentially doesn’t function, cameras won’t load or cut out and the app frequently can’t connect to the system at all. Don’t rely on this app at all because if you need to view the cameras it will take 5-7 business days just to get a glimpse out of one before it fails. ### 1/5 — Connection issues *2026-08-16, version 1.16.7* The app never connects with the actual system and they do not have a customer service department t to speak with ### 1/5 — APP NOT WORKING! *2026-07-18, version 1.16.7* Using version 1.16.7.11502 the App has completely stop working now for two days! Just get a blank screen! Now our security cameras are worthless! Please fix! ### 1/5 — App crashes every time *2026-07-09, version 1.16.7* App crashes every time I review footage ### 1/5 — Just stopped! *2026-07-02, version 1.16.7* Out of the blue it just stopped working says offline been that way for a week??? ### 1/5 — Changed Internet provide *2026-06-04, version 1.16.7* Since I changed internet provider I can no longer use the app and there’s no way of fixing this and I can’t get in contact with the company Digisecure no one answers the phone ### 1/5 — Rubbish superlive now *2026-05-23, version 1.16.7* Not working online long time ago. complaint too many times. If they come to repair it too expensive! After repair they start it and fault after one week. Still waiting after one year to fix it. Don’t buy from them anything. online 20£ thing and they charge you 250£. Not worthy :( 👎 ### 1/5 — Unreliable *2026-05-15, version 1.16.7* Always going off No TROUBLE SHOOTING help at all ??? ### 1/5 — Not great *2026-04-15, version 1.16.7* The app is always going offline ### 1/5 — Net work error *2026-03-26, version 1.16.7* Since purchased, we find stop services time is more than run time. Net work error; or A tea up appears. Screen is frozen. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional cctv app *2026-06-23, version 1.16.7* This does everything you need it too. I have 4 locations and can view them all at the same time on a 4x4 grid. It has a scrub to search history and a lot of customization settings. After experiencing a really terrible night owl system from Sam’s Club, this thing is awesome. Highly recommend it! ### 5/5 — Lost iPhone and iPad access *2026-06-06, version 1.16.7* Hi, recently I lost access to my surveillance system from my phone but the iPad continued to work normally, then the iPad lost access too while I was looking the settings to try to replicate on the iPhone. If I go to a regular PC using the ip address I can get access to the system which seems to be working normally. Can you advise ? ### 5/5 — No of camera images *2026-05-06, version 1.16.7* Hi. I’ve noticed recently that the maximum no. of notifications is 30. Is there a reason that the cameras stop recording at 30? They never used to. Many thanks Maureen ### 5/5 — 状态不太稳定 *2026-04-13, version 1.16.7* 监控探头不太稳定 ### 5/5 — So far… *2026-04-10, version 1.16.7* So far, this is one of the best security systems I’ve ever had! Excellent clarity and very few glitches. Thanks to the staff and my ability to call them to help, they have made my experience owning this system. Excellent! ### 5/5 — Good *2026-02-17, version 1.16.7* 👌 ### 5/5 — Security System *2026-02-14, version 1.16.7* Greetings , I have installed your system myself and I have no experience with this kind of system. It was easy to install and setup the system. I like the ability to install the cameras with only one cable. Being able to check on the house, yard and pets on my phone while out is really comforting. Brian.E ### 5/5 — Request *2026-01-01, version 1.16.6* Please add a waveform display under the video track in the app, so users can easily identify key moments in the recording without having to listen to the entire clip. ### 5/5 — We are very happy with our install. *2025-12-21, version 1.16.6* Especially with the installer Gyles from Pacific Coast Electrical. Even after the job was completed Gyles always helped to make adjustments when and if needed. We highly recommend him. ### 5/5 — Sometimes works but mainly it’s off line *2025-11-26, version 1.16.6* I’ve rebooted device and the app, works for a day or so then goes off again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*