# Superloop — Take control of your internet > All-in-one app for managing internet services, orders, appointments, and billing. (iPhone/iPad app by Superloop.) - Source: https://appshunter.io/ios/app/superloop/id1658934633 (this page in markdown: same URL + `.md`) - Developer: [Superloop](https://appshunter.io/developer/1634471751) - Category: Utilities - Price: Free - Rating: 4.47/5 from 1,298 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 84 MB - Languages: American English - Released: 2023-04-10 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/superloop/id1658934633/reviews.md ## What is Superloop? The Superloop app helps you take control of your connection—all in one place.  Refreshify   • Run internet service health checks.  • Receive detailed diagnostics.  • Track outages.   • Offer potential solutions.   • Refreshify is a new service, so we’d appreciate your feedback.   Progress Tracker • Keep an eye on your in-flight orders with ease. • Track your technician appointments in real time. • Get updates on your progress every step of the way. Moving home  • Move your service with zero hassle  • Stay in the loop on your transfer progress  • Arrange nbn appointments at times that suit you  Enhanced security  • A safer and more seamless login process using multi-factor authentication.  In-app management  • Pay and keep track of all your bills.  • Purchase add-ons.  • Upgrade or downgrade your services.  • Track mobile data usage with a new visual tracker.  My Speed Boost™  • Schedule Speed Upgrade Days.   • Monitor while on the go.  User-friendly  • Upgraded design and functionality makes the app both easier and cooler to look at.    Terms & Conditions apply:  
https://www.superloop.com/terms ## Key features - Internet service health checks - Track in-flight orders and technician appointments - Manage service transfers and nbn appointments - Multi-factor authentication for secure login - Pay bills and purchase add-ons - Track mobile data usage - Schedule Speed Upgrade Days ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/superloop/id1658934633/reviews.md ### 2/5 — Very broken *2026-05-29* This app is pretty terrible. I mean it works… BUT it forgets your login every time you close it and you have to go through the full registration again. When you change things like appointments in the app you’ll later discover they weren’t actually changed at all (and will be reset back to original date/time after you’re forced to set up your login etc again) All in all it’s so broken as to be unable to be relied upon. Use the web. **Developer response:** Hi there, Sorry to hear that you've been having trouble with the app. If you're still experiencing the issue, please reach out to our support team via live chat or call. They'll be able to investigate what's happening and work with you to get it resolved. Cheers, Superloop ### 3/5 — Drop outs *2026-05-29* Seems to be a regular occurrence for the last 3 months. First 6 months no problems, We’re at 12 months now, 6 month honeymoon price, few months regular price then price increase. Point is not much difference between Star-link in my opinion. Beginning to think the issues are not Superloop’s but in fact Opticomm. In fact Superloop have always been of great assistance when contacted. **Developer response:** Hi Ethele, Sorry to hear about your experience. Please give our support team a call so we can investigate the issue. If required, we'll escalate the matter to the relevant supplier to help reach a resolution. Cheers, Superloop ### 1/5 — A Frustrating and Functional Failure *2026-05-19* I am beyond frustrated with the Superloop app. What should be a convenient tool for managing my internet service has turned into a recurring technical headache. Here is a breakdown of why this app is currently a waste of storage space: 1. Terrible Login Experience The login process is unnecessarily tedious. For some reason, the app constantly forces me to restart the setup process from scratch. I find myself having to reset my login password almost every time I open the app. It’s a loop of "starting over" that makes no sense and wastes a significant amount of time. 2. Lack of Meaningful Information Even when you finally manage to get past the login screen, there is almost no useful information inside. The data provided is extremely limited, leaving me wondering what the actual purpose of the app is. If I can't manage my account or see detailed usage stats effectively, why does it exist? 3. Useless Support (AI & Human) The "support" features are the biggest letdown: AI Assistant: It consistently provides incorrect and misleading information, which only adds to the confusion. Live Agents: Despite the "Live" claim, they are impossible to reach. You end up stuck in a digital limbo with no way to talk to a real person when things go wrong. Final Verdict: The Superloop app feels half-baked and poorly maintained. Between the login bugs and the non-existent customer support, it’s easier to just use their website—or better yet, look for a provider with a functioning digital interface. Avoid until they perform a major overhaul. **Developer response:** Hi there, We’re sorry to hear about your troubles. Please contact our support team on 1800 57 87 37 so we can look into your concerns and assist in resolving the issues. Cheers, Superloop ### 1/5 — Terrible Customer Service *2026-04-26* This has been one of the worst customer service experiences I’ve ever had. I signed up and deliberately set a future activation date because I still had an active internet service. Instead, my account was activated immediately without my consent or knowledge. I contacted support straight away and was told the account had been cancelled. That was false. I was still billed and had payments directly debited for a service I never used. It gets worse. I was then instructed to set up another account over the phone, with the promise that the original account would be cancelled. That never happened. I am now stuck with two unnecessary accounts and being charged twice. Since my first call on March 26, I have been passed from one team to another with no ownership, no accountability, and absolutely no resolution. It is now almost May, and this issue is still unresolved. This is unacceptable. Terrible support, poor internal communication, and a complete waste of my time. I should not have to chase this for over a month just to fix a mistake that was not mine. ### 4/5 — App’s use of video causes other audio playback on iPhone to stop *2025-09-25* The app uses multiple gifs/background videos. The way this is implemented means that it causes other iPhone audio to pause. Recommendation: change the implementation of the background videos to not interact with the audio API. **Developer response:** Hi OkeyDokeyCoolSweet, Thanks for your feedback! Your suggestion to adjust the implementation so it doesn’t interact with the audio API is really helpful, and we’ll pass it on to our development team for consideration in future updates. We appreciate you taking the time to help us improve the app! Cheers, Superloop Team ### 3/5 — No Option To Pay *2025-07-30* Hi 😊 I don’t know if the developers of this app actually take note of feedback and use it for improvements or not, but here it goes: The app is great for checking if the current invoice is overdue or not, updating payment methods and checking internet service. However there is NO OPTION WHATSOEVER!!! to pay the bill. NONE!!! The customer has to log into the SuperHub and this can be inconvenient if they are in a hurry or don’t have the time to pay on the website. Thanks ☺️ **Developer response:** Hi, Thank you for your feedback and for using our app. Please be informed that you can easily make payments through the app by navigating to Payments and Invoices, then selecting Pay My Account Now. This will allow you to complete your payment conveniently within the app. If you need any further assistance, please feel free to reach out. Kind regards, Superloop Customer Support Team ### 5/5 — Best provider *2025-07-11* After years of disappointment from other providers Superloop have came through from there easy to use app to there speeds that barely drop during school holidays amazing and priced very well **Developer response:** Hey there, Thanks a bunch for sending through your feedback, we really appreciate it! Your thoughts help us understand how we can do better, and we’re always working on improving things based on what our customers tell us. Cheers, Superloop ### 5/5 — It’s so simple and visually appealing, it’s like a work of art *2025-02-26* The app is super easy to use. I can easily check my usage anytime I want. No more fumbling around trying to find my data. 😊 ### 5/5 — Idk why people complain *2025-02-24* I’ve got Superloop at my parents household & my new house, never once had a problem - always get optimal speeds even though I live in a poor reception area. Roughly 800mbps DL & 50mbps UL with a 4ms ping, if I ever get poor service I will update my review but so far it’s been perfect after 1 year with them ### 5/5 — Works well! *2025-02-18* App is feature rich and allows me to easily control my internet and mobile plans, speed boost is a great feature too! Much better than my last telco ## Frequently asked questions about Superloop ### What can I do with Superloop? Superloop allows you to run internet service health checks, track in-flight orders and technician appointments, manage service transfers, pay bills, and purchase add-ons. It also enables you to schedule Speed Upgrade Days. ### How do I log in to Superloop? Superloop uses a safer and more seamless login process with multi-factor authentication to enhance your security. ### Can I track my mobile data usage with Superloop? Yes, the app features a new visual tracker that allows you to monitor your mobile data usage with ease. ### How does Superloop help with moving home? Superloop simplifies moving your service with zero hassle, keeps you informed about your transfer progress, and allows you to arrange nbn appointments at times that suit you. ### Is Superloop available on multiple platforms? The provided data does not specify platform compatibility. However, it is common for utility apps to be available on both iOS and Android devices. ### How often is Superloop updated? The latest version of Superloop is 2.6.9, and it was last updated on June 17, 2026. This indicates a recent update, suggesting the app is actively maintained. ### What is the user rating for Superloop? Superloop has a strong user rating of 4.5 stars based on 1,298 ratings, indicating a generally positive user experience. ### Does Superloop have ads? The provided data does not specify whether Superloop contains advertisements. Therefore, it is not possible to confirm if the app is ad-supported. ## Version history (last 5 releases) ### 2.7.4 — 2026-08-26 • Improvements to app performance and bug fixes. ### 2.7.3 — 2026-08-07 • Improvements to app performance and bug fixes. ### 2.7.2 — 2026-08-05 • Improvements to app performance and bug fixes. ### 2.7.1 — 2026-07-15 • Improvements to app performance and bug fixes. ### 2.7.0 — 2026-06-30 • Improvements to app performance and bug fixes. ## More apps by Superloop - [SuperScan](https://appshunter.io/ios/app/superscan/id1634471748) All apps by Superloop: https://appshunter.io/developer/1634471751 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*