# Superprof \| Private lessons — user reviews > 94 indexed App Store user reviews of Superprof | Private lessons by Superprof, rated 4.48/5 from 268 ratings. - Source: https://appshunter.io/ios/app/superprof-private-lessons/id1523819447/reviews - App overview in markdown: https://appshunter.io/ios/app/superprof-private-lessons/id1523819447.md - Rating breakdown: 5★ 192 · 4★ 18 · 3★ 0 · 2★ 2 · 1★ 24 ## Is Superprof | Private lessons safe? Superprof | Private lessons appears safe based on user ratings. The AppsHunter Safety Score for Superprof | Private lessons is 88 out of 100. This assessment is based on 268 user ratings, with an App Store average of 4.5 out of 5. Of 236 App Store ratings, 89.0% point to a safe experience, 0.0% suggest some concerns, and 11.0% point to a risky experience. ## Is Superprof | Private lessons legit? Superprof | Private lessons appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Superprof | Private lessons is 63 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (12 of 94) ### 4/5 — Great connection opportunities *2026-10-02* Such a great platform. Has helped me in many ways. I give it 4 stars because they haven’t made it easy trying to stop the subscription and I’ve had to pay many times because it makes you jump through hoops just to cancel and is unclear if your subscription is active or not. They have made changes but it’s at one’s expense. ### 4/5 — Man zahlt, auch wenn man keinen Lehrer findet *2026-10-01* Es sah in der App so aus, als gäbe es einige Lehrer, die passen könnten. Ich wäre auch bereit gewesen, etwas weiter zu fahren. Leider hat keiner zugesagt. Einige Lehrer waren dann nach meiner Anmeldung als „nicht verfügbar“ markiert. Eine Lehrerin hatte Interesse, konnte aber erst einen Monat später. Daher behielt ich das Abonnement, bis sie dann doch absagte. Dass man erstmal zahlt, auch wenn die Suche noch nicht erfolgreich war, ist ärgerlich. Allerdings hat der Kundenservice sich am Ende gekümmert und die Zahlungen rückerstattet. **Developer response:** Guten Tag, es tut uns leid, dass Sie trotz Ihrer Suche keinen passenden Lehrer finden konnten und am Ende keine Unterrichtsstunde zustande gekommen ist. Wenn kein Lehrer Sie letztlich unterstützen konnte, können wir Ihnen gerne dabei helfen, weitere passende Lehrer zu finden oder gemeinsam eine Lösung für Ihre Situation zu prüfen. Dafür müssen wir zunächst Ihr Konto identifizieren können. Bitte kontaktieren Sie uns unter servicequalite@superprof.com und geben Sie die mit Ihrem Konto verknüpfte E-Mail-Adresse an. Unser Team hilft Ihnen gerne weiter. Mit freundlichen Grüßen ### 1/5 — Stay Away! *2026-10-01* You don’t pay for a lesson at an agreed upon time. You’re paying for a subscription. Horrible business model. No way to verify tutors can actually meet your needs before paying. **Developer response:** Hello, We’re sorry that the Student Pass model did not meet your expectations. We understand that you may prefer to pay only once a lesson has been arranged. The Student Pass gives students the flexibility to contact as many tutors as they wish, compare their profiles, rates and reviews, and discuss their needs directly before choosing a tutor. Many tutors also offer a free first lesson, allowing students to try different tutors and find the one who best suits their needs without having to pay for every first lesson. The subscription terms are presented before the payment is confirmed, and the Pass can be cancelled at any time. If you were unable to find a tutor who could meet your needs, our team can also review your situation and help you find suitable alternatives or consider a refund where appropriate. Kind regards, ### 1/5 — Predatory auto billing and completely inaccessible for blind users *2026-09-27* Superprof is a subscription trap that hides behind fine print and actively penalises disabled users. I signed up to find a local boxing coach who could teach adaptive self-defence to a blind, disabled man. None of the tutors had the proper expertise, and the rest were too far away. The app was useless for what I needed, but it gets worse. As a blind user relying on a screen reader, navigating Superprof is a nightmare. Their interface is so poorly built for accessibility that I couldn’t even access or locate a cancellation button using my assistive tech. Because of their flawed app, I was auto-billed for 4 months—despite only trying to use it in month one. When I contacted support to explain that accessibility barriers physically stopped me from cancelling, they just hid behind their Terms & Conditions and refused to refund the last 3 months. They are happy to take money every month for a service you can’t use, while making it impossible for screen reader users to opt out. Avoid this platform **Developer response:** Hello, We’re sorry that you were unable to find a tutor suited to your specific needs and, in particular, that you encountered difficulties using our platform with a screen reader. We’re also surprised to read that our customer service was unable to assist you regarding the accessibility issues and the charges you mention. We cannot currently identify the specific case described in this review, so we would like to look into it more closely. Please contact us at servicequalite@superprof.com with the email address associated with your account. We’ll be able to review your exchanges with our team, the accessibility issues you encountered and the charges mentioned, and assist you directly. Kind regards, ### 1/5 — Beware of scammers! *2026-09-26* My experience was a total scam. I thought I was communicating with a local tutor in my home city in the US… but when I got on the ‘1 hour free call’ it was someone from a completely different country. The account I had been communicating with was fictitious. Call only lasted 30mins and then they started asking for money. Total scam. **Developer response:** Hello, We’re sorry to read about this experience. The situation you describe does not correspond to how we expect our platform to be used, particularly if the tutor’s profile contained inaccurate information about their location or if you were contacted by someone who did not match the profile. Please contact us as soon as possible at servicequalite@superprof.com with the email address associated with your account and, if possible, the name or link to the tutor’s profile in question. This will allow us to identify the account, investigate what happened and take the appropriate action if the profile does not comply with our rules. We would also encourage you to report the profile directly on the platform if it is still accessible. Kind regards, ### 1/5 — Scam alert *2026-09-25* This app will require you to have a subscription that will not get charged unless someone responds, since they don’t have users, they use bots that respond In-order to charge you, the whole app runs on bots that they try to scam you. I would definitely recommend to stay away from this platform. **Developer response:** Hello, We’re sorry to read your review, but several of the statements made here are factually incorrect. Superprof does not use bots pretending to be tutors in order to respond to users or trigger Student Pass charges. The tutors contacted through the platform are actual profiles created by tutors, and a Student Pass is activated when a connection with a tutor is established. We therefore cannot agree with the claim that the platform “runs on bots” or that users are deliberately charged through automated or fraudulent responses. These allegations do not reflect how our service operates. If you experienced a specific issue with a tutor or a charge on your account, we would be happy to review your situation directly. You can contact us at servicequalite@superprof.com with the email address associated with your account. Kind regards, ### 1/5 — Scam *2026-09-23* I was charged an extra $69.00 without knowing! I paid at the beginning for what I was told a one time purchase, and now i've been charged again this month! It is almost impossible to find where to cancel the StudentPass simply because the app is so terrible. The worst part is, is that I can't even find it in Apple ID! **Developer response:** Hello, We’re sorry to hear about this experience and understand your frustration regarding the additional $69 charge and the difficulty you had cancelling your Student Pass. We would nevertheless like to clarify that the Student Pass is a monthly subscription. Its price, recurring nature and renewal terms are presented before the subscription is confirmed and are also confirmed by email afterwards. The Student Pass is linked to your Superprof account rather than to an Apple subscription, which is why it does not appear in your Apple ID subscription settings. It can be cancelled directly from your Superprof account. If you had difficulty finding the cancellation option or would like us to check your situation, please contact us at servicequalite@superprof.com with the email address associated with your account. We’ll be happy to assist you. Kind regards, ### 1/5 — Man zahlt, auch wenn man keinen Lehrer findet *2026-09-18* Es sah in der App so aus, als gäbe es einige Lehrer, die passen könnten. Ich wäre auch bereit gewesen, etwas weiter zu fahren. Leider hat keiner zugesagt. Einige Lehrer waren dann nach meiner Anmeldung als „nicht verfügbar“ markiert. Eine Lehrerin hatte Interesse, konnte aber erst einen Monat später. Daher behielt ich das Abonnement, bis sie dann doch absagte. Am Ende muss ich jetzt 3 Monate zahlen, ohne irgendetwas zu bekommen. Und ich bin nicht mehr bereit, weitere Monate zu bezahlen, für eine Plattform auf der ich kommunizieren kann und Absagen bekomme. Das System funktioniert nicht. **Developer response:** Guten Tag, es tut uns leid, dass Sie trotz Ihrer Suche keinen passenden Lehrer finden konnten und am Ende keine Unterrichtsstunde zustande gekommen ist. Wenn kein Lehrer Sie letztlich unterstützen konnte, können wir Ihnen gerne dabei helfen, weitere passende Lehrer zu finden oder gemeinsam eine Lösung für Ihre Situation zu prüfen. Dafür müssen wir zunächst Ihr Konto identifizieren können. Bitte kontaktieren Sie uns unter servicequalite@superprof.com und geben Sie die mit Ihrem Konto verknüpfte E-Mail-Adresse an. Unser Team hilft Ihnen gerne weiter. Mit freundlichen Grüßen ### 1/5 — Hidden subscription fees *2026-09-17* Signed up on website and was slammed with subscription fees I never authorized **Developer response:** Hello, We’re sorry to read your review. However, we would like to clarify that the Student Pass is presented transparently on the payment page, including its price and the fact that it is a subscription, before any payment is validated. If you need, please contact us at servicequalite@superprof.com with the email address associated with your account so that we can review your situation and help you. Kind regards, ### 1/5 — Not at all worth it. *2026-09-17* To start, I got charged twice. (It says if you see the transaction it’s just bank verification but it wasn’t it was an actual transaction. So it took 50 twice from. After emailing someone which took forever and a day to do. I was than given the “theirs no email to your account so we can’t help you” yet… I’m on the app clearly you took my money clearly… tried to change email as they suggested. Of course that doesn’t work, gives a spam like reply “request already sent” but there is no request. Even after 3 days of waiting. I feel the app it’s self is a scam. Not supposed to charge unless tutor accepts. You’re allowed to send the one request. Yet I got charged twice for a message that never got answered so I declined it. And now have to dispute charges and cancel my card since oh also you can remove your card. **Developer response:** Hello, We’re sorry to read about this experience. We have tried to identify your account so that we can look into the charges and the difficulties you encountered, but unfortunately we cannot find any account or request matching the alias used in this review. Please contact us as soon as possible at servicequalite@superprof.com with the email address associated with your account. This will allow our team to identify your account and investigate the situation properly. Kind regards, ### 4/5 — Be careful with scammers *2026-09-17* I don’t know how they verify teachers but there is a chance that your tutor turns out to be a scammer. And of course there is no way to protect your personal data, if you get a scammer - they will have your phone number etc. Aside from that, the app is great in what it is designed for. **Developer response:** Hello, We take this type of report extremely seriously. Unfortunately, we cannot identify the situation described from the information available in this review, as we cannot find an account under the alias used. If you have encountered a suspicious profile or a scam attempt, please use the reporting tool directly on our website as soon as possible. This allows our teams to identify the account and investigate it promptly. Our teams actively monitor reports and take action against profiles that do not comply with our rules. Please also contact us at servicequalite@superprof.com so we can investigate your specific case. Kind regards. ### 1/5 — 49 Euro auch ohne Vermittlungserfolg *2026-09-13* Wir waren als Familie auf der Suche nach einem Fußballtrainer. Sobald der erste Kontakt hergestellt war, wurden 49 Euro abgebucht, was vorher nur sehr versteckt kommuniziert wird. Und nicht nur das: die 49 Euro gelten gleich als monatliches Abo. Leider gab es am Ende keinen wirklich passenden Trainer für uns (was für die superprof Kosten vollkommen egal ist). Das Geld war also zum Fenster rausgeschmissen. Mich ärgert vor allem die Art der Kommunikation, die die wahren Kosten versteckt. Nicht nochmal. **Developer response:** Guten Tag, wir nehmen Ihre Rückmeldung sehr ernst und bedauern, dass Sie letztlich keinen Fußballtrainer gefunden haben, der Ihren Vorstellungen und den Bedürfnissen Ihrer Familie entspricht. Wenn ein passender Lehrer nicht gefunden werden kann, prüfen wir selbstverständlich die Situation mit Ihnen und suchen gemeinsam nach einer Lösung. Leider können wir den beschriebenen Fall anhand des in der Bewertung verwendeten Alias keinem Konto zuordnen. Bitte schreiben Sie uns an servicequalite@superprof.com, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können. Mit freundlichen Grüßen ## Most critical reviews (10 lowest-rated) ### 1/5 — Your tutor didn’t receive the money I paid you *2026-10-26* I paid, your tutor didn’t show up, he claimed he didn’t receive the payment, we waited at the agreed time and venue no show no apology, funny enough your policy no refund after 24 hours, don’t you think it’s a joke and scam Thanks **Developer response:** Hello, We’re sorry to hear about your experience and understand how disappointing it must have been to wait for a lesson that didn’t take place. When a lesson doesn’t happen as planned, you can report the issue through our flaging system within 24 hours of the scheduled lesson. This allows us to put the payment on hold while our team looks into the situation. Unfortunately, we haven’t been able to identify your account using the information available to us here. Please contact our support team at servicequalite@superprof.com, providing the email address associated with your account and any relevant details about the lesson, so we can look into your situation. Kind regards, ### 1/5 — Abzocke/Arnarque *2026-10-16* Renouvellement automatique automatiquement activé avec « avertissement par mail » dès le premier essai de cour entrepris. 39.- bookés après 4 semaines et refus de remboursement de la part du développeur, à éviter !!! Erneuerung automatisch angeschaltet nach dem ersten Kursversuch. Gewarnt angeblich per Mail. Rückzahlung bisher vom App Entwickler abgelehnt, zu vermeiden !!! **Developer response:** Bonjour, Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous n’avons toutefois pas réussi à retrouver votre compte à partir des informations disponibles. Nous vous invitons à nous contacter à l’adresse servicequalite@superprof.com en précisant l’adresse e-mail associée à votre compte, afin que nous puissions examiner votre situation et vous apporter une réponse adaptée. Cordialement, ### 1/5 — Account wurde einfach gelöscht *2026-10-15* Als ich zwei Schüler gefunden hatte mit denen der Unterricht gut geklappt hat wurde einfach meinen gesamter Account und meine Anzeige gelöscht. Jetzt habe ich keine Möglichkeit mehr meine Schüler zu erreichen und muss wieder ganz von vorne starten. Nicht zu empfehlen. **Developer response:** Guten Tag, es tut uns leid, dass Sie diese Erfahrung gemacht haben. Wir löschen keine Konten ohne entsprechenden Grund. Möglicherweise konnten Sie sich nicht mehr mit der richtigen E-Mail-Adresse anmelden und haben deshalb Ihr Profil nicht wiedergefunden. Wir möchten Ihnen gerne weiterhelfen und die Situation gemeinsam mit Ihnen klären. Bitte kontaktieren Sie uns unter servicequalite@superprof.com, damit unser Kundenservice Ihr Konto überprüfen und Sie bestmöglich unterstützen kann. Mit freundlichen Grüßen ### 1/5 — Don’t download it *2026-10-15* Extremely buggy. 9/10 times it doesn’t load my messages or account info. It doesn’t work as intended and seems more of a very beginning work in project than a full published app. The web version is buggy too, but a lot less than whatever this is. **Developer response:** Hello, We’re sorry to hear you’re experiencing these technical issues with our app. We’d like to understand what’s happening and help improve your experience. Could you please contact us at productgang@superprof.com with more details about the issues you’re encountering? Our team will be happy to look into this. Kind regards, ### 1/5 — Abo Falle *2026-10-12* Hier wird einem ohne Hinweis ein Abo angedreht, welches sich dann monatlich verlängert. Alles nur im Kleingedruckten, ohne mit einem Button auf den Abschluss eines Abos hinzuweisen. Kann nur davon abraten, mit solchen Betrügern eine Geschäftsbeziehung einzugehen. **Developer response:** Guten Tag, wir bedauern Ihren Eindruck, möchten jedoch klarstellen, dass der Preis und die monatliche Verlängerung des Student Pass vor Abschluss der Buchung auf der Zahlungsseite angegeben und anschließend per E-Mail bestätigt werden. Es handelt sich um ein monatliches Abonnement ohne feste Laufzeit, das jederzeit gekündigt werden kann. Bei Fragen zu Ihrem konkreten Fall erreichen Sie uns unter servicequalite@superprof.com. Mit freundlichen Grüßen ### 1/5 — Poor Accessibility *2026-10-07* Hard to navigate and difficult to read. **Developer response:** Hello, We’re sorry that you’re finding the app difficult to navigate and read. Please contact our product team at productgang@superprof.com to share more details so they can look into the issues you’re experiencing. Kind regards, ### 1/5 — Abzocke *2026-10-06* Damit überhaupt mit den Lehrern in Kontakt treten kann muss man einen Pass abonnieren für 49€ monatlich. Das größte Abzocke die ich jemals gesehen haben. Ich habe am selben Tag versucht mein Geld zurück zu bekommen. Und Sie wollten es mir nicht zurückgeben. **Developer response:** Guten Tag, es tut uns leid, dass Sie mit Ihrer Erfahrung unzufrieden waren. Wir möchten jedoch darauf hinweisen, dass der Preis von 49 € und die Bedingungen des monatlichen Student Pass vor dem Abschluss transparent angezeigt werden. Wir sehen außerdem, dass unsere Kollegin Ihren Fall bereits geprüft und Ihnen mit einer kulanten Lösung entgegengekommen ist. Wir hoffen, dass diese Geste dazu beigetragen hat, Ihre Situation zu verbessern. Mit freundlichen Grüßen ### 1/5 — Not good *2026-10-05* The app is very slightly better than the website but that is a very low bar. Tricky to use app, hard to navigate between key information. **Developer response:** Hello, We’re sorry that you’re finding the app difficult to use and navigate. We’d like to share your feedback with our product team. Please contact us at productgang@superprof.com so we can better understand the difficulties you’re experiencing. Kind regards, ### 1/5 — Cobranças indevidas *2026-10-04* App mente ao dizer que retençoes de cobrança “Trata-se apenas de uma autorização temporária de pagamento, usada como garantia.” **Developer response:** Olá, Gostaríamos de esclarecer que não existe qualquer intenção de induzir os utilizadores em erro relativamente às retenções bancárias. Quando um aluno envia um pedido a um professor, pode ser realizada uma autorização bancária temporária como garantia. Se o professor aceitar o pedido e a ligação for estabelecida, o Pass Aluno é então ativado e a cobrança é efetuada. Se o professor não aceitar, o Pass não é ativado e a autorização é automaticamente libertada. Este funcionamento é explicado de forma clara antes da subscrição. Por isso, a afirmação de que a aplicação “mente” sobre este processo não corresponde ao funcionamento real do serviço. Atenciosamente, ### 1/5 — (SCAM) Very Dubious and Deceitful *2026-10-02* Signed up, paid once and stopped using the app. They continue to charge for couple of months and didn’t want to refund me coz their mf policy doesn’t offer refund for what i opted for. How do you keep charging people when you can obviously tell they’re not using your service and also inactive on the platform. That’s pure exploitation and extortion. Don’t use this platform if you like yourself. **Developer response:** Hello, We’re sorry to hear about your experience and understand your frustration regarding the payments. The Student Pass remains active until it is cancelled, even if the platform is no longer being used. Its subscription terms and renewal are presented before payment is confirmed, and it can be cancelled at any time from the account. If you would like us to review your situation and refund request, please contact us at servicequalite@superprof.com with the email address associated with your account. Kind regards, ## Most praised reviews (10 highest-rated) ### 5/5 — What an Upgrade *2026-10-25* The new platform appears to be much better. I was getting a ton of spam on the old site. Making it almost unusable. It appears to be better. ### 5/5 — Superprof review *2026-10-21* From Coach Demi ### 5/5 — Best platform for teachers *2026-10-18* No words to describe the difference Super Prof has on my life, if you are a teacher and is looking to grow, that’s the right platform. ### 5/5 — Qualidade impecável! *2026-10-15* Ótima plataforma! Uso há anos e super recomendo. ### 5/5 — Great place to share and gain knowledge *2026-10-05* Superprof has given me the chance to showcase my skills and find a true passion in something I really love, which is teaching. I have always wanted to teach, however, I found it difficult to get my foot through the door and find the right opportunity. Not only have I been given that chance through Superprof, but I have also gained an abundance of knowledge and experience. I have built a network and created something for myself that I can genuinely be proud of. Thanks to Superprof, I have been able to do something I have always wanted to do and turn my passion for teaching into something real. Shahzad ### 5/5 — Excellent platform *2026-10-03* Superprof is an excellent platform for connecting students with tutors. I highly recommend it to anyone looking for tuition or wanting to offer their teaching expertise. ### 5/5 — Super *2026-09-21* Super ### 5/5 — Great platform *2026-09-15* I have had no issues with this platform and its app. ### 5/5 — Die beste Website für Online-Nachhilfe *2026-09-08* Ich benutze Superprof jetzt schon seit vielen Jahren um meine Nachhilfe anzubieten. Die Seite und ebenso die App sind sehr gut ausgearbeitet und der Kundendienst ist auch immer verfügbar. Weiter so! ### 5/5 — user friendly *2026-09-03* makes organization for tutoring easy! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-11.*