# Support by ERP4U

> Support by ERP4U (iPhone/iPad app by Webteam Private Limited.)

- Source: https://appshunter.io/ios/app/support-by-erp4u/id6791583145 (this page in markdown: same URL + `.md`)
- Developer: [Webteam Private Limited](https://appshunter.io/developer/1085367439)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 26 MB
- Languages: English
- Released: 2026-07-23
- Data updated: 2026-07-28
- User reviews in markdown: https://appshunter.io/ios/app/support-by-erp4u/id6791583145/reviews.md

## What is Support by ERP4U?

Support By ERP4U brings your entire helpdesk to mobile. Whether you're an agent clearing your queue, a manager tracking SLAs, or a client raising a request, everything you need is a tap away.

MANAGE EVERY TICKET, START TO FINISH
Create, assign, prioritize, and resolve support tickets from your phone. Track each ticket through every stage — new, in progress, pending client, completed — with a full activity trail of comments, work logs, and status history.

BUILT FOR TEAMS AND THEIR CLIENTS
Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates.

STAY ON TOP OF WHAT MATTERS
• Real-time push notifications when a ticket is created, reassigned, updated, or commented on
• A live dashboard showing open, in-progress, pending, and completed tickets at a glance
• SLA tracking so nothing slips past its resolution target
• Fast search and filters across tickets, projects, and clients

KEY FEATURES
• Full ticket lifecycle with custom statuses, priorities, and categories
• Projects and client organizations
• Comments, internal notes, and file attachments
• Work logs and time tracking
• Customer satisfaction (CSAT) ratings and productivity reports
• Custom fields and request types tailored to your workflow
• Secure, role-based sign-in

WHO IT'S FOR
Support teams, agencies, IT departments, and service providers managing tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status.

Note: Support By ERP4U is a business tool. Accounts are created by invitation from your organization's administrator — there is no public sign-up.

Privacy Policy: https://www.erp4u.in/privacy-policy


## Version history (last 1 release)

### 1.0 — 2026-07-23

No release notes.

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All apps by Webteam Private Limited: https://appshunter.io/developer/1085367439

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*