# Support Service

> Support Service (iPhone/iPad app by Taksh Golakiya.)

- Source: https://appshunter.io/ios/app/support-service/id6763358466 (this page in markdown: same URL + `.md`)
- Developer: [Taksh Golakiya](https://appshunter.io/developer/1895278710)
- Category: Utilities, Business
- Price: Free
- Age rating: 17+
- Requires: iOS 15.0 · 11 MB
- Languages: American English
- Released: 2026-05-04
- Data updated: 2026-06-04
- User reviews in markdown: https://appshunter.io/ios/app/support-service/id6763358466/reviews.md

## What is Support Service?

Streamline your industrial service operations with Support Service Portal — the all-in-one ticket management system built for Airjet and Waterjet machine support teams.

Whether you're a customer reporting a breakdown, an engineer on the field, or an admin managing workloads, Support Service Portal keeps everyone connected and every ticket on track.

Key Features

Smart Complaint Management — Raise Complaints in seconds with machine type, problem category, photos, voice notes, and GPS location auto-attached.

Role-Based Workflows — Tailored dashboards for Customers, Engineers, Admins, Sales, and Super Admins. Everyone sees exactly what they need.

Live Location Tracking — Auto-capture GPS coordinates so engineers reach the right site, fast.

Rich Media Support — Attach photos, record audio descriptions, and upload documents directly from your device.

Real-Time Push Notifications — Stay updated on ticket status, assignments, and comments — instantly.

Powerful Dashboards & Reports — Track open Complaint, resolution times, engineer workload, and team performance at a glance.

Video Manuals Library — Access categorized how-to videos for Waterjet, Airjet, and general machine guidance.

Sales Follow-Up Module — Manage inquiries, log calls, and never miss a follow-up.

Secure & Role-Protected — Enterprise-grade access control with full audit trails on every status change.

Mobile-First Design — Works beautifully on phones, tablets, and desktops.

Perfect for:

Industrial machine manufacturers & service providers
Field service engineering teams
Customer support operations managing on-site repairs


## Version history (last 2 releases)

### 1.8 — 2026-05-05

minor bug/fix
Enhance push notification behaviour

### 1.7 — 2026-05-04

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*