# SupportPilot MSP Ticketing — Voice Ticketing for MSPs

> Voice Ticketing for MSPs (iPhone/iPad app by PilotSuite LLC.)

- Source: https://appshunter.io/ios/app/supportpilot-msp-ticketing/id6752632525 (this page in markdown: same URL + `.md`)
- Developer: [PilotSuite LLC](https://appshunter.io/developer/1827357817)
- Category: Business, Productivity
- Price: Free with in-app purchases
- Age rating: 4+
- Requires: iOS 15.1 · 34 MB
- Languages: English
- Released: 2025-11-18
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/supportpilot-msp-ticketing/id6752632525/reviews.md

## What is SupportPilot MSP Ticketing?

SupportPilot helps MSPs turn calls, emails, and client requests into clean help desk tickets in seconds.

Tap the microphone, describe the issue, and SupportPilot creates a fully transcribed ticket your team can act on right away. It is built for busy technicians, small MSPs, and growing service teams that need faster ticket capture without extra admin work.

SupportPilot includes:

• Voice-to-ticket with accurate AI transcription
• Email-to-ticket for client submissions
• Client and technician management
• Ticket timelines, notes, and activity logs
• Invoices, estimates, and billing tools
• Custom branding with your logo and colors
• Reports and analytics for service insights
• Microsoft 365 user sync, depending on plan

Use SupportPilot on iPhone in the field, then continue from the web dashboard to review tickets, manage clients, track activity, and keep your MSP workflow moving.

Whether you are a one-person MSP or managing a growing team, SupportPilot keeps service work organized from the first client request to the final invoice.

Subscription plans, including Growth and Pro, unlock additional MSP-level features. Manage or cancel your subscription anytime in your App Store account settings.


Privacy Policy: https://pilotsuite.design/support.html  
Terms of Use: https://pilotsuite.design/terms.html

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| SupportPilot Growth | $59.99 | per month |
| SupportPilot Pro | $99.99 | per month |



## Version history (last 5 releases)

### 1.0.7 — 2026-05-08

Bug fixes and polish for faster ticket capture, cleaner transcripts, and a smoother SupportPilot experience for MSP teams.

### 1.0.6 — 2026-02-26

v1.0.6 — Smarter SLA Tracking & Reliability Improvements

• SLA accuracy upgrade — Responding to a ticket (changing status to In Progress, On Hold, etc.) now immediately records your first response time. No more false SLA violation alerts when you've already taken action.

• Client documentation — Notes and credentials are now available in demo mode, so you can explore the full client management experience before connecting your MSP.

• Payment processing — Automatic card processor detection for Square and Stripe. Less setup, fewer errors.

• Under-the-hood improvements — Firebase SDK upgrade, faster notifications, and stability fixes across the board.

We read every review — tell us what you'd like to see next!

### 1.0.5 — 2026-01-22

We've been working behind the scenes to make SupportPilot even better! This update includes bug fixes and performance improvements.

Thanks for using SupportPilot!

### 1.0.4 — 2025-12-20

We've been working behind the scenes to make SupportPilot even better! This update includes bug fixes and performance improvements.

Thanks for using SupportPilot!

### 1.0.3 — 2025-12-01

Improved search visibility, performance enhancements, and UI refinements.

## More apps by PilotSuite LLC

- [DictationPilot - Voice Notes](https://appshunter.io/ios/app/dictationpilot-voice-notes/id6751737265)
- [FamilyPilot](https://appshunter.io/ios/app/familypilot/id6751824059)
- [KitchenPilot: Meal Planner](https://appshunter.io/ios/app/kitchenpilot-meal-planner/id6752734486)
- [BookingPilot](https://appshunter.io/ios/app/bookingpilot/id6755898291)
- [TaskPilot AI – Voice Planner](https://appshunter.io/ios/app/taskpilot-ai-voice-planner/id6756030254)

All apps by PilotSuite LLC: https://appshunter.io/developer/1827357817

## Related topics

[supportpilot](https://appshunter.io/ios/topics/supportpilot)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*