# Supportwave — IT Solutions & Services

> Comprehensive IT management platform with on-demand expert support. (iPhone/iPad app by Supportwave LTD.)

- Source: https://appshunter.io/ios/app/supportwave/id1547960545 (this page in markdown: same URL + `.md`)
- Developer: [Supportwave LTD](https://appshunter.io/developer/1547960547)
- Category: Productivity
- Price: Free
- Rating: 3.20/5 from 11 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 71 MB
- Languages: American English
- Released: 2021-03-31
- Data updated: 2026-08-05
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/supportwave/id1547960545/reviews.md

## What is Supportwave?

Supportwave's companion app for techs and field engineers working on the Supportwave Platform.
It's the tool you use to do the job: pick up assignments, run calls, update work in the field, and clear your queue without opening a laptop.

Built for people doing the work:
Between jobs, on a callout, or covering on-call at 2 am, Supportwave keeps your tickets, your calls, and your customer context in one place.
  • Pick up jobs assigned to you. Notes, photos, time logs, status. All from the phone.
  • Open a ticket and see everything that matters: history, attachments, last actions, who touched it last.
  • Reply to customer chats without leaving the ticket thread.
  • Send quotes and invoices the moment work is signed off.
  • Snap photos straight into a ticket or invoice from the camera.
  • Manage your skills so the right jobs land in your queue.

The Field First Details:
  • Face ID and fingerprint unlock - fast in, fast out.
  • Push notifications for new assignments, replies, and escalations. Silence the rest.
  • Dark mode that won't blind you on a 6 am job.
  • Tablet support for techs who work off an iPad on the bench.
  • Background voice and audio so calls survive a screen lock.

What you get back:
Less laptop. Less app-switching. Less "I'll update the ticket when I'm back at my desk."
Tickets close faster. Customers get answers sooner. Your queue stays clean.

Privacy & Security:
  • Biometric unlock secures your session on shared or lost devices.
  • Camera, mic, and notifications are all permission-gated.

REQUIRES A SUPPORTWAVE TECHNICIAN ACCOUNT
This app is for technicians already signed up on the Supportwave platform.

Bug, request, or stuck? Tap Settings → Help inside the app, or email support@supportwave.com.

## Key features

- Workforce management
- Device management
- Network management
- Application management
- On-demand IT expert access
- Remote IT infrastructure monitoring

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/supportwave/id1547960545/reviews.md

### 2/5 — Platform is garbage for the Techs

*2024-08-21*

Pay is Ok. Just makes it about worth it.

Problems from the Tech side:

1. you can accept a job, block out your personal time, but if they don’t confirm, its not guaranteed. Lots of “unknown” feeling and feeling like you’re wasting your time

2. Customers can charge back tips. I did extra work and provided peripherals and then the customer called support and removed the large tip after. They simply told me they are reducing my pay. Nevermind the additional cables and stuff I bought for the customer! Do they want us to accept payment out of app or not?

3. Lack of jobs (greater NYC area). At first when I signed up over a year ago you’d get one a week, maybe (and youd have to grab it right away or another tech would take it)

4. The company is using its Tech base to advertise full time contract jobs with garbage pay and you cant do any other work during that time, when the whole point of the app is to be your own boss! They just pay you less than what theyre getting from the company, like a sleazy recruitment agency. These ads are constant, and the ONLY jobs pushed out to Techs in my area in the last year or so.

Overall, skip this app and get referrals for clients through word of mouth.

### 5/5 — Seriously, NerdApp is a Lifesaver!

*2023-05-26*

Wow, where do I start with NerdApp? It's like having a personal IT department right in your pocket! I used to get so stressed out with tech issues, but these guys have my back.

They've helped me with everything from my Wi-Fi acting up to that time I couldn't get my printer to cooperate. And they're super patient, even when I ask what I'm sure are "dumb" questions.

Best part? They're there 24/7. So, when I was up late working on a project and my software decided to throw a tantrum at 2 AM, guess who was there to help? Yep, NerdApp.

It's so user-friendly and runs really smoothly, too. You can tell they put a lot of thought into it. Plus, they keep making updates, which tells me they're all about keeping us users happy.

If you've ever needed IT help and didn't know where to turn, seriously, give NerdApp a try. It's a solid 5 stars from me!

### 5/5 — Time well Spent

*2023-04-23*

I used the remote access help and got an answer within minutes, the gentleman that helped me was very kind and helped me fine the issue quickly! A 20 minute call fixed three days of fighting with my PC, props to these guys very helpful.

### 1/5 — Waste of money

*2023-04-04*

The price sounds good to get quick help, but they charged me $50 and I didn’t resolve my problems.  Put me in touch with a tech who had no idea how to fix it.  I had to learn the hard way, hope you read this and learn from my mistakes.

### 5/5 — Exceed expectations

*2022-11-18, version 2.5.0*

Hello, I’m writing this honest review to help others who are considering using this app. 

I came across this service while looking for a side IT Job. 

So far the experience has been great as a registered nerd, also all the customers that I spoke to spoke very highly on how easy and value for money this service is.

### 1/5 — Poor quality of customer service

*2022-10-25*

Great it’s world wide but can’t understand there technicians.

### 1/5 — Kids playroom

*2022-07-01*

I signed up to provide IT then I noticed everything in the app is incomplete and unprofessionally done specially the boarding none sense boarding videos you cannot skip and there’s manically 30 question assessment full of grammatical errors. Waste of time!

## Frequently asked questions about Supportwave

### What is Supportwave?

Supportwave is a comprehensive platform designed to manage your workforce, devices, networks, and applications. It also provides access to a network of IT experts for on-demand support and allows IT technicians to offer their services.

### Who can use Supportwave?

Businesses can use Supportwave to enhance their IT operations and manage their technology infrastructure. IT technicians can also join the platform to provide services and earn income.

### What kind of IT experts are available through Supportwave?

Supportwave offers a vast network of skilled IT Experts ready to address IT requests efficiently. You can select the working hours and time zones required, and then interview and select the talent you need.

### Does Supportwave offer RMM software?

Yes, Supportwave's RMM software offers advanced capabilities to monitor, manage, and secure your IT infrastructure remotely.

### How often is Supportwave updated?

The latest version of Supportwave is 3.6.0, which was last updated on October 21, 2024. This indicates a relatively active development cycle.

### What devices does Supportwave support?

Supportwave is available on iPhone and iPod devices.

### Does Supportwave have ads?

Yes, Supportwave contains advertisements.

### What is the user rating for Supportwave?

Supportwave has a rating of 3.2 stars from 11 ratings, suggesting mixed user experiences.

## Version history (last 5 releases)

### 4.4.1 — 2026-08-01

- Ticket Chat Fixes
- Added Live Activity (You can toggle it in Settings -> Notifications)

### 4.4.0 — 2026-07-31

Fixes & Small Features

### 4.3.1 — 2026-07-14

Bug Fixes

### 4.3.0 — 2026-06-29

Updates & Fixes

### 4.2.4 — 2026-06-12

General Fixes & Changes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*