# Supra eKEY — user reviews > 130 indexed App Store user reviews of Supra eKEY by Supra, rated 2.30/5 from 952 ratings. - Source: https://appshunter.io/ios/app/supra-ekey/id379909266/reviews - App overview in markdown: https://appshunter.io/ios/app/supra-ekey/id379909266.md - Rating breakdown: 5★ 182 · 4★ 93 · 3★ 65 · 2★ 100 · 1★ 512 ## What do users think of Supra eKEY? Overall sentiment: negative **Pros** - 🚀 Works great - 🔒 Secure app - 👍 Convenient for agents **Cons** - 🐛 Frequent crashes and bugs - 🔋 Drains battery quickly - 💸 Expensive and predatory billing practices - ⏱️ Slow and unreliable updates - 🤖 Poor customer support **Commonly reported bugs** - App freezes and crashes on latest iPhone models - Bluetooth connectivity issues preventing access to lockboxes - Payment screen glitches and inability to update billing info - Inconsistent performance across different devices and OS versions **Most requested features** - Automatic updates without user intervention - Offline functionality for areas with no cell service - Apple Watch complications support - Improved UI and UX for programming lockboxes ## Newest reviews (19 of 130) ### 2/5 — Not happy *2026-06-08, version 5.16.1* There has to be a better way to notify agents about a system-wide issue. Perhaps a mass text message. It sucks to get to a property and not be able to access the key box. ### 1/5 — Predatory company *2025-10-01, version 5.15.1* They will continue to bill you once you cancel your account and it’s almost impossible to get ahold of them to remove your credit card from your account ### 1/5 — Worst app on my phone *2025-09-27, version 5.15.1* This app is terrible. It keeps getting me stuck in front of listings with my clients while it takes 10 minutes !! to update itself. Why not update while the app is not being used like any other app? Also, it sends notifications of showings at my listing 2 to 3 days after the showings occurred! This app is truly pathetic. ### 1/5 — Horrible *2025-09-07, version 5.15.1* Update required every time and it never updates - a joke ### 1/5 — Always crashes *2025-09-01, version 5.15.1* I’m not sure what’s going on with this app. this fails to work every time I need it to. In remote areas we need to be able to have access. Realtors need things that make our lives easier. This app fails with simple tasks, I can’t even receive a one day code. ### 1/5 — Update *2025-08-31, version 5.15.1* How is it that even if I have turned off my phone 2x, uninstalled the app, that it won’t give me the option to update? It’s also incredibly difficult to get in touch with someone to have them assist. There needs to be a better way to troubleshoot, especially when we’re trying to update the key and it doesn’t even give an option and just freezes. ### 1/5 — Boo hiss *2025-08-22, version 5.15.1* Only works half the time ### 1/5 — Charged for a Broken App – No Accountability or Refund *2025-08-02* For four months, my Supra eKey app showed a bright red alert saying: “Payment Required – Tap to pay.” Assuming I hadn’t been charged, I delayed calling customer service — only to later find I was being billed monthly the entire time, even though I couldn’t access the service. When I finally reached support, they admitted my account was affected by a known glitch on their end. The app was incorrectly showing “payment due” even though I was current on billing, and my account was actually active the whole time. Despite admitting this was their error, Supra refused to offer a refund or even a credit for the four months of unusable service. I was told the case was closed and “no further correspondence will be provided.” I rely on this service for work as a REALTOR®, and I expect a basic level of accountability from any business I pay monthly for. Supra failed to deliver a working product, charged me anyway, and refused to make it right. If you’re a real estate professional considering this service, be warned: • Their support is unresponsive. • Their app misrepresents billing status. • They take no responsibility for internal failures. Extremely disappointing from a company that provides essential tools to working agents. ### 1/5 — Does not work *2025-07-30, version 5.15.1* This app never works. I have five super lock boxes and I can never get the key to come out of the lockbox or remove it from a listing. Horrible app and terrible technology. ### 1/5 — Charge charge charge *2025-05-25, version 5.15.1* Cancelled my subscription, two months ago, they told me to notify my board, I have proof of it being cancelled. But their garbage policy’s state I cannot be refunded. Great, steal my money then! Ridiculous practices, care for no one but their bottom line, lining their pockets, and ripping off every real estate agent on the planet ### 4/5 — Please add support for Apple Watch complications *2025-03-07, version 5.15.1* Both the iPhone and Apple Watch Supra apps work great !!! I am just missing the support to be able to add Supra as a complication on my Apple Watch ### 1/5 — Authorization link doesn’t work *2025-03-01, version 5.15.1* Very buggy. The authorization link doesn’t work. Connection is often bad. ### 1/5 — 0 stars! *2025-02-28, version 5.15.1* I hate Supra. There have been too many times where I’ve had to restart the app to try and get into the property. It would connect but the Supra box wouldn’t open. Please get rid of this! ### 1/5 — Language *2024-12-23, version 5.15.1* Why is there only a Japanese version? I can't log in at all and there is no way to change the language. ### 1/5 — One of the worst apps I’ve ever used *2024-12-22, version 5.15.1* Requires some sort of authorization. Cannot open door even though I was already provided a CBS code. ### 1/5 — I prefer a lockbox *2024-11-12, version 5.15.1* I hate using Supra. This has to be my third time pulling up to a property with a Supra with clients and embarrassingly unable to access keys because something is wrong with the update of the app. There needs to be a way to still access the keys regardless of the eKEY!! ### 1/5 — Coasting *2024-10-15, version 5.14.0* There is an alleged merger with Honeywell due to close in December 2024. Looking forward to the fresh rollout of the new product line. ### 1/5 — App payment screen *2024-10-07, version 5.14.0* It took several minutes to add payment information, the screen was blank and no way to know app is trying to refresh the info to be added. ### 1/5 — Worthless *2024-09-12, version 5.14.0* I’m honestly not understanding the point of this app. There’s always a malfunction when using, and rude customer service. Bad all around look of the app is very outdated and once again you toggle several minutes to open a box. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good luck getting support *2026-06-17, version 5.16.1* There is available support when app malfunctions. ### 1/5 — Don’t use *2026-06-11, version 5.16.1* Terrible platform I don’t recommend. ### 1/5 — It’s like the teamsters *2026-06-10, version 5.16.1* They beat you out of your $15 a month and then when you’re late it’s $25 fee. Honeywell is like the mafia who holds the keys. Associations need to stop using this company. Half the time it doesn’t work. Yesterday it was down all day and I lost a sale and was changed for a trip charge for a home inspector who couldn’t get in. Hope you file bankruptcy. ### 1/5 — Bad service *2026-06-09, version 5.16.1* Bad service support! Very disappointing ### 1/5 — Worst App in Existence *2026-06-08, version 5.16.1* Literal waste of a human product. ### 1/5 — Awful zero customer support *2026-05-12, version 5.16.1* I can’t believe my Realestate association is associating with this platform. Won’t function half the time, not intuitive and the worst is there is absolutely horrible customer service. Good luck getting a hold of someone meanwhile your clients think it’s you! ### 1/5 — Junk *2026-05-08, version 5.16.1* I gave up on Supra after having too many issues with buyer’s agents. Now I ask for a onetime code, and get an error every single time I use it. Then I need to delete and reinstall the app, so it opens the box. Every single time. Put a darn keypad on the box, and it may become almost as good as Sentri. ### 1/5 — Do not depend on this app please, better physical keysbox *2026-04-19, version 5.16.0* Try to depend on physical key box. ### 1/5 — FIX THE TOKEN PENDING *2025-12-04, version 5.16.0* IF SOMEONE GOES TO PAY AND THEY DON’T HAVE MONEY IN THE ACCOUNT, THE APP SHOULDN’T BE STUCK IN PENDING ALL DAY!!! I HAVE THINGS TO DO! TOKEN PENDING TOKEN PENDING… FIX IT!!! ### 1/5 — No log out button *2025-10-28, version 5.15.1* Who creates an app with no way to log out if there’s an issue???Deleting the app and reloading doesn’t fix the problem. Bring back the old key openers if you all don’t have better IT to properly fix the app. Wasting money quarterly on an app that is severely flawed. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Tool for Agents *2025-09-01, version 5.15.1* I like Supra eKey ### 5/5 — IPhone 12 *2021-09-04, version 5.2.8.448* How do you set up from previous IPhone my app is still there but when you press on it nothing happens . ### 5/5 — Sue Bradbury- Broker *2020-06-11, version 5.1.1.264* Great app ! After I finally figured out that my hearing aid Bluetooth and this device will not work together one or the other. Lot more people using Bluetooth than usual so power is not enough to support both at the same time?!? ### 5/5 — Great app for real estate agents *2019-09-21, version 5.1.0.223* I've had issues getting in some doors, but never the app itself. I've had it almost two years and it seems pointless to have a key fob. Way to go, guys! ### 5/5 — Doesn’t need cell service! *2019-09-17, version 5.1.0.223* I like the fact that we don’t need to update with cell service while at properties anymore. We are in an area that doesn’t always have cell service nearby. No problems with this one! ### 5/5 — Wonderful App! *2019-04-13* Talented people at Supra! But I cannot believe everyone has not given the new and old app 5 stars! I have used both since it can out. Never a problem. If you are having a problem it had to be your phone. I gave an older Apple and never had a problem. And their tech support is great if you have one. This app helps you be the professional you should be! Keep it up Supra! **Developer response:** Hi Supra User - Thanks for your support! Glad you enjoy your Supra eKEY app. Thank you, Supra ### 5/5 — Apple Watch Capability *2019-02-02, version 5.0.5.109* I love the added ability to open lockboxes with my Apple Watch! No more fumbling with my phone while I’m showing homes to customers! Plus, I feel a little James Bond-ish when opening a lockbox with my watch...it definitely adds “cool” factor. 😎 ### 5/5 — TWO THUMBS UP FOR THE SUPRA APP! *2019-01-11* Having used both systems, I can assure anyone thinking about getting this app that they should go ahead and do it immediately. This app is as simple as they come, works perfectly, updates nearly instantaneously - even on the go - and has never failed me once. The previous system, where I had to carry an extra little device, was really a pain. A couple of times I had forgotten the device and then had to run back home, being totally embarrassed in front of my clients (which I deserved!). I realize this is my fault, but nonetheless, there it is. With this new app, I never have a situation like that, the lockbox is opened up, it’s just a non-issue, as it should be. I heartily encourage my fellow realtors to get this app ASAP. As to why some people have chosen to pan this app in the reviews, I cannot say. It makes no sense to me. Perhaps it is folks from another app company trying to sabotage this app, but I really have no idea. All I can say is that it makes no sense to trash this app because it works perfectly! **Developer response:** Hi Supra User - Thanks for your support! Glad you enjoy your Supra eKEY app. Thank you, Supra ### 5/5 — 3-years and no issues, not one! *2017-08-06* I have been using this app for three years now and I've never had a single issue with it. Always open a locked, never crashes, couldn't ask for anything more from an app. It's a very basic app, and works just as it supposed to. Our local association is doing away with the old active key system so many agents will be installing this up. If you're in the Orlando area, I have no fears, this app is amazing and you'll be happy to have it instead of the old active key. ### 5/5 — Ignore every single negative review *2017-04-12* This app is WONDERFUL! I have had literally 0 issues with it, it works immediately and the updates take about 2 seconds. I was hesitant to get the app after reading all the negative reviews, and I don't ever write reviews for apps, but I felt this one needed someone to speak out on its behalf and let everyone know that it works exactly as expected, with 0 issues. Please don't let the other negative comments sway you into not getting this app. I also spoke to the realtor association in my city and the representative there also said she's never had any realtor call and say they had any issues with the app. Choose this over the Supra remote simply because it's conveniently built into your phone and takes seconds to unlock any door, so you don't have to carry an additional device with you, and I believe it's cheaper too. Overall, a win win! Thank you for creating a great application that actually works Supra! ❤ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*