# Surcheros Fresh Mex — user reviews > 42 indexed App Store user reviews of Surcheros Fresh Mex by Surcheros Franchising Corporation, rated 4.89/5 from 3,256 ratings. - Source: https://appshunter.io/ios/app/surcheros-fresh-mex/id1577177338/reviews - App overview in markdown: https://appshunter.io/ios/app/surcheros-fresh-mex/id1577177338.md - Rating breakdown: 5★ 3,026 · 4★ 158 · 3★ 35 · 2★ 9 · 1★ 25 ## What do users think of Surcheros Fresh Mex? Overall sentiment: positive **Pros** - 🚀 Fresh and delicious food - 👍 Excellent customer service - ⭐ Consistent quality and experience - 🤗 Friendly and helpful staff **Cons** - 🐛 Missing or incorrect order items - 📋 Limited menu options and customization **Commonly reported bugs** - Issues with mobile app order placement - Problems with online ordering **Most requested features** - Expand menu options (e.g., steak) - Improve mobile app functionality ## Newest reviews (11 of 42) ### 5/5 — Rainey *2024-06-21, version 1.1* They have excellent food and service. I have never been disappointed. ### 5/5 — Great Service *2024-05-20, version 1.1* FRESH FOOD !!! ### 5/5 — Great Meal *2024-04-30, version 1.1* The food is so fresh and tasty. It’s fixed just the way you want it. ### 5/5 — My favor place *2024-04-13, version 1.1* My favor place to eat the salad taco is my favor and good team work thank!!🤗 ### 5/5 — First Day *2024-01-09, version 1.1* Wonderful!! I’m number 2 and it was well worth the wait!! ### 5/5 — Excellent Flavors *2023-12-12, version 1.1* What a great take on a mission style burrito. Great burrito ### 5/5 — Best of the best *2023-12-10, version 1.1* Top of the line!! Best in tally !! ### 5/5 — Shield *2023-10-05, version 1.1* The shield at the Dublin Surcheros needs to be fix rather that it swing, as I was standing in line people are swinging it attempting to fix it… ### 5/5 — Heaven on Earth *2023-09-30, version 1.1* Everytime I eat here I am in heaven. I love the spicy salsa and the Mandarin drink is my Absolute favorite. So many toppings to choose from and I’ve always had great experience with the team members. Love this place⭐️⭐️⭐️⭐️⭐️ Lisa T ### 5/5 — Great food *2023-05-31, version 1.1* My kids and I love this place, always fresh and delicious food! ### 5/5 — Dublin surcheros *2023-05-19, version 1.1* Madison and Olivia are friendly employees that go out of their way to help you! ## Most critical reviews (10 lowest-rated) ### 1/5 — A few errors *2026-06-22, version 1.2* Adding a credit card payment option does not work. Swiping home and reopening the app removes everything from your cart: ### 1/5 — Order *2024-08-18, version 1.1* I ordered ahead and didn’t get salsa or the beans and Surcheros sauce we ordered. Terrible - written on the receipt and still didn’t get it ### 1/5 — Bad employee *2023-08-04, version 1.1* The guy that checked me out was horrible me and rude. He didn’t pay attention and walked off mid sentence. He didn’t smile or thank me for coming in. The man that made our food was great. ### 1/5 — No meat *2023-04-05, version 1.1* I paid for extra meat on both of my rice bowls and no meat was added at all and the queso had foreign pieces in there from.other food ### 2/5 — Skimpy portions *2023-07-24* We were very disappointed with our meals today. The employees who put together our orders were very skimpy with the portions of what I requested - a pinch of green peppers and mushrooms for the grill instead of a handful, when I asked for more chicken in a burrito bowl after a skimpy portion I was told there would be an extra charge for another scoop. I said “No” and paid a total of $45 for three meals. That’s too much for too little. ### 3/5 — Keep forgetting *2026-06-07, version 1.2* Food was great and fresh but this is the second time they have forgotten something on my pickup order!! ### 3/5 — Edit the app *2024-06-25, version 1.1* All I have to say is they need to fix the app options where you can pick queso with your burrito bowl and not just mild salsa. Also, why can I not Pick steak as an option. it’s only Carnitas chicken and ground beef ### 4/5 — Glitch *2026-03-27, version 1.2* Not sure what is going on with the app. When I go to the rewards portion, the app closes. I can’t redeem my rewards. I’ve uninstalled the app and added it. Same results. ### 4/5 — First time visit *2026-01-10, version 1.2* Food was good. Staff was nice. Tables were not clean. In the staffs defense they were busy. ### 4/5 — Newbie *2025-03-21, version 1.1* First time here with my daughter. Came in comparing it to Moe’s which is our favorite date place. Not the same taste as Moe’s and that’s expected, but very very good. We will be back. Staff was excellent. ## Most praised reviews (10 highest-rated) ### 5/5 — Favo *2026-06-03, version 1.2* One of my favorite restaurants, the food is always delicious and fresh ### 5/5 — Great Restaurant! *2026-03-15, version 1.2* Delicious and hot food! ### 5/5 — The Best To Ever Do It 😎 *2025-12-15, version 1.2* 10/10 my husband and I LOOVVEEEE this place. I’m from St Simons Island/ Brunswick Ga area and I have been missing this place for 2 yrs now 🤣 I didn’t even see any advertising. My friend back home told me about it!!! Best Christmas Gift Ever🤪🔥 ### 5/5 — Best fast food around *2025-11-15, version 1.2* Haven’t had this in forever it was amazing and quick ### 5/5 — Clean fresh *2025-09-21, version 1.2* Clean, fresh, and fantastic. ### 5/5 — Great food!! *2025-04-08, version 1.1* Food is always fresh. Portion size is more than enough. Staff is always kind. ### 5/5 — My First Visit *2025-03-29, version 1.1* I moved out of Beaufort to Hardeeville, but still have property in Beaufort, so I’m back there a lot. It was late and stopped at your restaurant, my friend had been bragging about it. It’s Friday, I don’t eat meat, so I had the veggie bowl with your salsas. Oh my, how fresh and delicious! We need one in Hardeeville! ### 5/5 — Great Fresh Food and Superb Service *2025-01-13, version 1.1* This location is amazing, I so appreciate them being in Cartersville and providing fresh Mex and superb customer service. ### 5/5 — I love this place *2025-01-02, version 1.1* Great service, everyone is always happy to serve you. I love seeing the same people. That’s a testimony to the management here. They know what I want without me even saying anything. Love the consistency. ### 5/5 — Best Tex Mex around *2024-11-26, version 1.1* Fresh food fast from friendly people. Please open more stores in the Jacksonville area. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*