# Sure Petcare - Animo — user reviews > 26 indexed App Store user reviews of Sure Petcare by SUREFLAP LTD, rated 3.27/5 from 15 ratings. - Source: https://appshunter.io/ios/app/sure-petcare-animo/id1318123810/reviews - App overview in markdown: https://appshunter.io/ios/app/sure-petcare-animo/id1318123810.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (6 of 26) ### 2/5 — So far unhappy *2023-06-08* I work at a vet hospital who had a rep talk this device up. Ordered 4, one for each of my dogs. Within two weeks one is now already telling me unable to connect. It also frequently tells me that one or two are unable to synch. And it also will tell me the dog sitting next to me is down the road at my parents house when we left there hours ago. ### 2/5 — Newest update broke it *2022-04-28, version 2.1.1.0* Have not been able to sync my pet’s Animo since the most recent update (iPhone 7, IOS 15.4.1). App is trying to say that my Animo belongs to another household and pressing the sync button does not work. ### 1/5 — App not working. *2020-11-05, version 1.6.5* The app is unreliable and doesn’t always sync when it’s said it synced. ### 1/5 — Way off getting it right *2019-11-28, version 1.3.8.0* I’ve had these for about 6 months now and they are truly a great idea... if they work! Bare in mind they ain’t cheap. I have three dogs all have one each and can be extremely annoying when all three don’t sync at the same time. Sometimes they do but the majority of the time they don’t. They have also needed to be updated for the past month, can I get the app to update them? You guessed it...NOPE! They’ve all recently had the batteries changed and yeh you’ve got it there’s a problem with that too! New batteries two of the three are still saying low batteries. Very cheaply made inside the positive and negative terminals are very very fragile so be careful when changing the batteries. The App constantly crashes, restarts and works but at the same time doesn’t work, constantly feels like the app is riddled with bugs. Oh and make sure you logon at least a few times a day as I’ve found the app will log you out and discard of all your credentials! Tell you your password is wrong no matter how certain you are you use the same password on almost everything. It would be good to see what the end of years sales are on this product and how much profit the company is making at the expense of its customers. I’ve given it the 1 star because if it works it’s great the missing four stars are because it doesn’t always work! Another animal healthcare company who are all about profit before pets! ### 2/5 — Mise à jour impossible *2019-11-27, version 1.3.8.0* Appli et capteur très sympas mais il m’est impossible de mettre à jour l’application malgré tous mes efforts. ### 3/5 — Me gusta la aplicación *2019-06-05, version 1.2.11* Me gusta la aplicación pero le falta que la traduzcáis a más idiomas. Eso sería de gran ayuda. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app doesn’t sync *2025-03-18, version 3.0.2* I had the animo for a year, I have changed the battery once. Since this morning the data of the app doesn’t load. It looks like I lost a year worth of my dog data. I have contacted the support but I haven’t received any answers/solutions ### 1/5 — Don’t bother *2024-12-15, version 3.0.2* I’m happy I didn’t pay for this tracker, simply put it doesn’t work. There is an issue with the app that doesn’t allow you to get past the initial sign up. Very frustrating. ### 1/5 — Don’t waste your money *2024-08-12, version 3.0.0* Don’t waste your money buying the hub, it’s constantly offline so doesn’t give an accurate reading of when the cats are inside. It’s constantly logging me out so the only way I know when the batteries need replacing are on the catdoor, not the hub/app. I wouldn’t have brought this expensive setup had I known it doesn’t do what it promised to do. I would suggest doing your research in finding another supplier/catdoor system. ### 1/5 — Update renders it useless *2024-07-31, version 3.0.0* I've been really enjoying this product and app but the update following iOS 17.6 being released means the app is blank and shows no data. Such a fundamental thing should be checked before an update is rolled out as currently this is making the tracker a useless plastic puck on the dogs collar. ### 1/5 — Not happy *2023-07-19, version 2.5.3.0* Let’s start out by saying I am a employee of a vet hospital that a representative came out and pushed for us to sell their item. Myself and many of the staff members purchased trackers. I bought four. One for each of my dogs. I had reached out a few months ago about one of the trackers not showing the correct location of my dog. It still showed her in a safe zone, just not the correct safe zone. She goes to my parents house while I work and she showed all day at my house. I never heard back from the customer support email I sent. I ended up having to disconnect and reconnect it several times before it finally synched. It has been hit and miss trying to get this thing to synch in general. It still shows me my dog is in the wrong house at times. Now I have a coworkers dog who had this tracker on who went missing. Tracker still shows the dog is at home. Will not track the missing dog. The family was able to get through to Surepet who wasn’t able to offer any solution. I also tried to call surepet as one out of my 4 was showing once again my dog in the wrong location. I waited on hold over 30 minutes without a person answering. I decided to try a different route and call Merk (the company who owns surepet) veterinary line. I was able to get through to a person there, explained we had a missing dog with their tracker that was not tracking and another dog was wasn’t missing but was showing the wrong location, this rep also tried to reach out to surepet couldn’t get through, so she then reached out to her manager who never responded. I was told they would call me back. No return call was ever received. My dogs collar did finally show the correct location but not until after I synched it. What use is that if my dog is missing I cannot synch her tracker. Needles to say I will no longer be promoting this item that they made sound so amazing to us. ### 1/5 — Unhappy *2022-12-29, version 2.3.1.0* After persevering for over a year now with the app going through upgrades it’s still very clunky. Quite often the app either freezes, so we have to restart the phone or reinstall the app again, and yes we have the latest software versions… Not ideal if you’re away and want to monitor what the pets are up too. I’ve also had an issue with the router freezing. Customer services after a few weeks (over a month) several emails and call sent me a replacement router, I was ignored initially. For what it is, it’s a great idea, the software just isn’t 100% reliable, so I have NO confidence it’ll work when I’m away. ### 1/5 — Terrible *2022-11-27, version 2.3.1.0* This is crap. Never syncs. Unreliable. ### 1/5 — This suck! *2022-11-22, version 2.3.1.0* The sync won’t work, then it wouldn’t let us log in, and everything is super lagged. Now nothing seems to be working. Got it today. ### 1/5 — Not working *2021-09-26, version 1.6.9* Not letting get passed the create household feature. Nothing happens when I click create. ### 1/5 — Disappointed *2021-08-02, version 1.6.9* Sync doesn’t work properly. Have to be next to the tracker to sync, which isn’t helpful when I’m at work and want to check on my dog who is home alone. Wouldn’t purchase one, glad we won it as a prize from the vet, if it keeps having issues I won’t leave it on my dog’s collar. It can see out its life buried in a drawer somewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Peace of Mind *2023-01-10, version 2.3.1.0* I have had this GPS tracker for over a year now. It works great. The app interface shows you exactly where your dog is. We travel and do have to charge it more often because of that but the map shows where my dog is at all times. When we are home and in the zone….the unit goes weeks without needing to be charged. By the way my dog loves the ocean and our pool….the water resistance is great. Don’t hesitate to buy, plus now there is no subscription fee to use the tracking service. Fantastic! ### 5/5 — Love this system *2020-02-18, version 1.4.2.0* Great product, was really concerned about my dog as he is an older guy, and not moving as much but has always been very anxious. This has immediately let me see how much he is (isn’t) moving, and find out he is barking when I'm out. Has helped me to chill him out and find ways to reassure him when I'm away. Fantastic result, chuffed to bits. ### 5/5 — Love it *2019-11-02, version 1.3.6.0* Extremely accurate, keeps me and my pet connected and in better health! ### 4/5 — App perfecta para seguimiento del estado de tu mascota *2024-12-09, version 3.0.0* Buena app. Atención al cliente muy buena. Le pongo 4 estrellas porque para 5 le falta poder incluir widget en el iPhone y también poder tener la app en el Apple Watch. ### 4/5 — Muy buena app y dispositivo pero mejorable *2022-11-07, version 2.3.1.0* Nos encanta la app y el dispositivo , podríais añadir en la app un apartado de control de peso donde apuntar los pesos del perro y mostrarlo en forma de gráfica ,un apartado para recordar vacunación y desparasitar.Sería la bomba ### 4/5 — Love the data *2021-01-14, version 1.6.5* I am enjoying the app, it’s been really useful to monitor my puppies activity, to check if he really was sleeping through the night, and making sure he is getting enough rest/activity throughout the day. I would definitely recommend, it’s been surprising to find out what he gets up to on his own, or with other people! I have a couple suggestions for improving this further to make it 5 stars: - it would be great to have some comparison against the average or recommended norm for his breed and age - allow swapping between days while viewing the graphs - the graph scales are slightly confusing, for instance on the activity graph I would like to be able to select a column and see exactly how long he was active for during each hour - I would like to click on the today’s intensity graph to enlarge, like all the other data sets ### 4/5 — Good so far *2021-01-07, version 1.6.5* Seems pretty good so far. Would like to see nz heading dog and huntaway added as breed options Also, when putting in sleep cycle, earliest option available is 10pm - which is way later than when we go to be (3am being our wake up time) not sure how this will affect the overall assessment of my dogs sleep patterns? ### 4/5 — Bonne appli mais.. *2019-07-19, version 1.2.12.0* L’application s’est améliorée depuis la dernière mise à jour mais il manque une fonction importante: Personnaliser le couvre feu selon les jours de la semaine ou selon les chats.. ### 3/5 — System bug *2020-08-14, version 1.6.5* I sent an invite code to my dad but he is stuck in step up and unable to enter the code. Set up says the Animo is already in use. ### 3/5 — Bien mais ça pourrait être mieux! *2020-05-24, version 1.5.3.0* Bonjour J’ai le boitier depuis qq mois maintenant. Et si je trouve que l’appli est tres bien faite, les synchros se font bien et les informations sont intéressantes je trouve neanmoins qu’il manque des fonctions super intéressante comme la vitesse ( notamment de pointe! Toujours chouette de savoir à quelle vitesse son chien peut courir) et au lieu de mettre le nombre de calorie cela aurait plus interessant de connaître la distance parcourue... Si cela pouvait être revu lors de vos améliorations! Merci 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*