# Sure Petcare — Smart Pet Tech For Pet Parents > Smart pet tech app for monitoring pet behavior and health via connected devices. (iPhone/iPad app by SUREFLAP LTD.) - Source: https://appshunter.io/ios/app/sure-petcare/id1036175339 (this page in markdown: same URL + `.md`) - Developer: [SUREFLAP LTD](https://appshunter.io/developer/1036175338) - Category: Lifestyle, Utilities - Price: Free - Rating: 4.36/5 from 410 App Store ratings · 410 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 55 MB - Languages: English - Released: 2017-10-31 - Data updated: 2026-08-31 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/sure-petcare/id1036175339/reviews.md ## What is Sure Petcare? Sure Petcare™, Reimagining Pet Care. The Sure Petcare™ App is the beating heart of the Sure Petcare ecosystem of connected feeding, drinking and outdoor access solutions, keeping pets connected with their pet parents to enable a new standard of pet care. • View personalised information and insights about your pet's behaviour for a greater peace of mind • Gain clarity and a better understanding of your pet’s behaviour and habits throughout their life's journey, ensuring that you are equipped with the knowledge and tools to give them the best possible care at every stage • Enjoy a stronger connection that goes beyond basic care, addressing your pet’s unique care needs and ensuring they have the best quality of life while making things more convenient for yourself What you can expect: Insights • Monitors a pet’s water consumption and drinking patterns when used with Felaqua™ Connect • Supports measured food portioning and monitors a pet’s food consumption and eating pattern when used with the SureFeed™ Microchip Pet Feeder Connect • Tracks a cat’s comings and goings and monitors their outdoor routines when used with the SureFlap™ Microchip Cat Flap Connect or SureFlap Microchip Pet Door Connect Understanding • Timeline: Quickly check on what’s happened during the day • Historic records grouped into daily, weekly, monthly or six-monthly overviews, easily look back in time to compare and spot trends • Pet Reports: Export to save or share your pet’s data as a PDF with your vet Connection • User invitations: Share the care, connection and insights with your family and friends • Going on holiday? Provide your pet sitter with greater visibility of what your pets are up to and when they might need immediate attention by adding them to your app household • Stay connected to your pets while away: Receive push notifications about your pet’s comings and goings, when and how much they ate or drank, and when their food or water needs replenishing Convenience • All your pets and products in one place: each pet has their own pet tile with a summary view of their products and daily highlights • Food portioning: Set up your pet’s food portion sizes in the app to help provide an optimal diet (SureFeed only) • Curfews: Remotely set automatic locking and unlocking times, you are in control wherever you are (SureFlap only) • Invite your friends, family and pet sitters into the app to help sharing responsibilities while gaining better clarity and connection Product compatibility: SureFeed Microchip Pet Feeder Connect - Stops pet stealing each other’s food. Equipped with an integrated scale, LED portioning guides and compatible with the Sure Petcare App, it helps you provide your cat with a diet that is tailored to their individual needs and enables you to build a detailed record of their feeding habits. Felaqua Connect - A drinking monitoring solution designed to encourage drinking by delivering water in a cat-friendly way, while taking away the maintenance hassle of cat fountains. It recognises your pets by their unique microchip ID or their Sure Petcare RFID Collar Tag while they’re drinking and builds a record of their water consumption and drinking patterns. SureFlap Microchip Cat Flap Connect - Allows authorised cats safe, secure access while keeping intruder animals out of your home. Set curfews, remotely lock or unlock and easily check in to see if your cats are home, even when you aren’t. SureFlap Microchip Pet Door Connect - Ideal if you have a larger cat or small dogs. Allows authorised pets safe, secure access while keeping intruder animals out of your home. Set a curfew, remotely lock or unlock and easily check in to see if your pets are home, even when you aren’t. IMPORTANT: The Sure Petcare App only works with Sure Petcare Connect products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® Activity and Behaviour Monitor, please download the Sure Petcare – Animo App. ## Key features - Pet behavior insights - Food and water consumption tracking - Outdoor activity monitoring - Historic data and trends - Shareable pet reports - Remote device control - Push notifications ## What do users think of Sure Petcare? Overall sentiment: negative **Pros** - 🚀 Great product when it works - 👍 Provides useful pet monitoring - 🔒 Keeps pets safe and secure **Cons** - 🐛 Buggy and unreliable app - 🔋 High battery consumption - 📵 Frequent connectivity issues - 🤔 Confusing and unintuitive UI **Commonly reported bugs** - App frequently crashes or freezes - Curfew mode randomly turns off - Inaccurate pet activity tracking - Disconnection issues between hub and devices **Most requested features** - Ability to set individual curfews for each pet - Customizable notification sounds - Export data to third-party apps - Dark mode option ## Recent user reviews (10 of 410) All indexed reviews: https://appshunter.io/ios/app/sure-petcare/id1036175339/reviews.md ### 5/5 — Made my cat’s life so much better *2026-08-20, version 4.3.0* Absolutely amazing product! This cat flap has genuinely changed both my cat’s life and mine. She now has the freedom to come and go whenever she wants, which makes her so much happier and more independent. For me, the biggest difference is the peace of mind. I no longer have to worry about whether she’s stuck outside or waiting at the door to get back in. She can go outside and explore when she wants, then come back inside whenever she feels like it. It’s honestly one of those products you don’t realize how much you need until you have it. Seeing how much freedom it has given my cat while making my life so much easier has been amazing. I absolutely love it and would highly recommend it to any cat owner! ### 4/5 — Almost perfect *2026-08-16, version 4.3.0* I love the sure cat flap connect. The app is very good allowing you you to know what’s going on back at home when you are away. It generally works very well but I wish there was a quick action to override a curfew to allow a cat out when required. ### 3/5 — Unstable link to wired WiFi *2026-08-13, version 4.3.0* Just don’t understand why the ethereal wire connection is unstable at times which makes it frustrating to keep resetting etc. on most days it works fine hence 3 star. ### 2/5 — does the job if you’re lucky enough for the app to work *2026-08-12, version 4.3.0* fine, but sometimes glitchy, unresponsive. terrible design, overly complicated, hard to use, slow. ### 5/5 — Great app *2026-08-09, version 4.3.0* All app features work well. Only issue we have has is non app related, Sometimes signal can be weak because of device placement. ### 1/5 — Terrible tech support who doesn’t understand technology *2026-07-21, version 4.3.0* I used to love these and recommend them to everyone. Not anymore. All 3 feeders stopped working and I got stuck talking to a tech support guy who clearly doesn’t understand technology. Buy Petlibro instead. I have 3 Connect feeders. One for each cat. The scales aren’t perfect and I’ve always had small issues from time to time. Annoying for the price, but they got the job done. All of a sudden yesterday, all 3 of my feeders stopped working. None of them will open when the cats try to eat. Tried resetting them, but that didn’t actually reset them. Tried deleting one to re-add the feeder, it won’t connect to the hub even though it’s online. Called support for help, and after repeating the issue several times, I was told that the sensors on all 3 feeders stopped working. All at the same time. The chances of that happening are so rare. When I asked how that explains why the 3rd one won’t connect to the hub I was told the same sensors for the microchips send signals to the hub. That’s not how it works but the guy refused to believe me. Whatever issues is happening is software, but I was basically told all 3 feeders went faulty at the exact same time and they couldn’t help me. My units are less than 4 years old. I guess I’ll just have to manually feed my cats until the new Petlibro feeders release because I’ll be switching companies. TL:DR - software malfunction happened making 3 feeders stop working. Was blamed on the sensors and told they couldn’t help. ### 2/5 — Curfew is Irritating *2026-07-20, version 4.3.0* The curfew facility is really annoying. The start time and end time is reset to the default of 00:00 to 00:02 each time the curfew is changed and applied. Why not remember the time of the last curfew and use that for next time? ### 5/5 — Amazing product from an amazing company *2026-07-02, version 4.2.0* I can’t fault the products or the company. The cat flap is so convenient and helps us to know exactly what’s happening at home when we’re not there, it helps us to monitor the cats movements through day and night and we’d be lost without it. Every single time we’ve asked for anything Sure Petcare have gone above and beyond to help. Highly recommended ⭐️⭐️⭐️⭐️⭐️ ### 3/5 — Software needs a little work *2026-06-18, version 4.2.0* It sometimes does not record the times our animals come in and out accurately and sometimes it misses them entirely. Other than that we love it. ### 2/5 — Problems since update *2026-06-09, version 4.2.0* It appears that since the latest update I have lost the ability to update my cats location to inside/outside. Also all ways of locking and changing curfews etc. terrible service. ## Frequently asked questions about Sure Petcare ### What does the Sure Petcare app do? The Sure Petcare app acts as the central hub for Sure Petcare's smart pet devices. It allows you to view personalized insights into your pet's behavior, monitor their eating, drinking, and outdoor activity, and receive notifications about their habits and needs. The app aims to provide a deeper understanding of your pet's well-being and enhance the connection between pets and their owners. ### What are the key features of the Sure Petcare app? Key features include monitoring water consumption and drinking patterns (with Felaqua Connect), tracking food consumption and eating habits (with SureFeed Microchip Pet Feeder Connect), and monitoring a cat's comings and goings (with SureFlap Connect products). It also offers a timeline of events, historic records for trend spotting, and the ability to export pet reports for veterinarians. Users can also invite family and pet sitters to share care responsibilities. ### Is the Sure Petcare app free to use? Based on the provided information, the Sure Petcare app is free to use. The description does not mention any subscription fees, in-app purchases, or advertisements associated with the app itself. The cost would be associated with the purchase of the compatible smart pet devices. ### What devices are compatible with the Sure Petcare app? The Sure Petcare app is compatible with SureFeed Microchip Pet Feeder Connect, Felaqua Connect, SureFlap Microchip Cat Flap Connect, and SureFlap Microchip Pet Door Connect. These devices enable the app to collect data on your pet's feeding, drinking, and outdoor access behaviors. ### How can the Sure Petcare app help me care for my pet? The app provides valuable insights into your pet's daily routines and habits, helping you understand their behavior and ensure they are receiving adequate nutrition and hydration. You can set food portion sizes, remotely control pet flap curfews, and receive alerts if your pet needs attention. Sharing access with others also facilitates collaborative pet care, especially when you are away. ## Version history (last 5 releases) ### 4.3.0 — 2026-07-14 Performance enhancements, UI improvements and bug fixes. ### 4.2.0 — 2026-05-19 Performance enhancements, UI improvements and bug fixes. ### 4.1.24 — 2026-04-13 Performance enhancements, UI improvements and bug fixes. ### 4.1.23 — 2026-03-24 Performance enhancements, UI improvements and bug fixes. ### 4.1.22 — 2026-02-11 Performance enhancements, UI improvements and bug fixes. ## Apps similar to Sure Petcare | App | Rating | Price | Category | | --- | --- | --- | --- | | [VELUX ACTIVE with NETATMO](https://appshunter.io/ios/app/velux-active-with-netatmo/id1236761241) | 4.2 (407) | Free | Lifestyle | | [Omlet](https://appshunter.io/ios/app/omlet/id6450906514) | 2.9 (79) | Free | Lifestyle | | [Tractive GPS for Dogs and Cats](https://appshunter.io/ios/app/tractive-gps-for-dogs-and-cats/id921588809) | 4.7 (43,636) | Free | Lifestyle | | [Catit®](https://appshunter.io/ios/app/catit/id1549148066) | 2.1 (85) | Free | Lifestyle | | [PetScanner](https://appshunter.io/ios/app/petscanner/id1447633547) | 1.2 (51) | Free | Lifestyle | | [My PetSafe®](https://appshunter.io/ios/app/my-petsafe/id1498476188) | 3.7 (765) | Free | Lifestyle | ## More apps by SUREFLAP LTD - [Sure Petcare - Animo](https://appshunter.io/ios/app/sure-petcare-animo/id1318123810) All apps by SUREFLAP LTD: https://appshunter.io/developer/1036175338 ## Related topics [sure petcare](https://appshunter.io/ios/topics/sure-petcare) · [pet door](https://appshunter.io/ios/topics/pet-door) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*