# SURE Universal Smart TV Remote — user reviews > 123 indexed App Store user reviews of SURE Universal Smart TV Remote by Sure Universal Ltd, rated 2.50/5 from 335 ratings. - Source: https://appshunter.io/ios/app/sure-universal-smart-tv-remote/id1097801576/reviews - App overview in markdown: https://appshunter.io/ios/app/sure-universal-smart-tv-remote/id1097801576.md - Rating breakdown: 5★ 85 · 4★ 24 · 3★ 41 · 2★ 23 · 1★ 162 ## What do users think of SURE Universal Smart TV Remote? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient remote control - 💡 Connects to multiple devices - 🔒 Works reliably - 😊 Life-saving app **Cons** - 🐛 Connectivity issues - 🔍 Limited device compatibility - 💸 Requires additional hardware - 📺 Lacks full remote functionality - 🔧 Unreliable after updates **Commonly reported bugs** - App crashes frequently - Login/registration issues - Disconnects from devices - Compatibility problems with certain TVs - Unresponsive controls **Most requested features** - Add more device brands - Improve remote control options - Introduce paid ad-free version - Enable mobile data support - Provide more customization options ## Newest reviews (13 of 123) ### 2/5 — Amiruddin *2020-05-07, version 2.1.11* Dear developer I have request the air conditioner model no R11CG/E cool wave ac do not support this application ### 4/5 — Not good *2020-04-01, version 2.1.11* It worked flawlessly until pressing the home key did nothing I’ve got no other remote so my tv is bricked now ### 1/5 — Useless *2020-03-30, version 2.1.11* Instantly finds my WiFi and my TV, but then says it’s connecting them, but instead just clocks and clocks and clocks forever. Never actually connects. ### 1/5 — Lame *2020-02-04, version 2.1.11* All this did is link my tv Vierra cast style. No remote control or buttons to do ANYTHING. And I could NOT even share anything back and forth between the TV and my phone because I NO buttons to click allow or deny when the prompt shows on my TV screen! Totally waste of time! ### 1/5 — I can hardly read the text and symbols *2019-12-12, version 2.1.10* I installed the App but can hardly read the text and symbols on my iPhone XR. Why is this been made like this? Did you consider visually impaired users? How do I make the buttons, text and symbols bigger, darker and thicker? ### 1/5 — Vizio and Samsung won’t connect *2019-12-01, version 2.1.10* Uninstalling ### 1/5 — Does not work on iPhone *2019-11-29, version 2.1.10* Just won’t see fully functioning Magic Bean from Broadlink! ### 3/5 — What happened? *2019-11-17, version 2.1.10* I used this a for a while nearly a year and it was perfect and now it won’t even connect to my tv any more please fix ### 1/5 — not all tv brands can connect *2019-10-27, version 2.1.10* i have a phillips tv and the app didn’t have an option to connect to that brand. :/ ### 1/5 — No Support for Sony TV *2019-09-13, version 2.1.9* The promo says the app covers most TVs. If Sony is not included, the promo should say the app supports a few TVs. ### 1/5 — My tv is not listed *2019-08-17, version 2.1.9* I have a Philips smart TV, which is not listed Will a remote become available?? ### 1/5 — Disappointed *2019-07-01, version 2.1.9* The update ruined everything. It actually worked before you guys had to make everything worse by changing it all. ### 1/5 — Waste of time *2019-06-06, version 2.1.9* No remote function...purely sharing file function. Don’t bother ## Most critical reviews (10 lowest-rated) ### 1/5 — No support *2021-12-19, version 2.1.11* The app installed with IOS 15.2 but fails registration with SURE developer site. It hasn’t been updated in more than a year. No support!! ### 1/5 — Useless *2021-08-02, version 2.1.11* I tried to fix my TV screen display and I couldn’t even connect it to my TV. Don’t get it, it’s a waist of time ### 1/5 — Junk *2021-05-15, version 2.1.11* Can’t login or create account says general error for both ### 1/5 — No options *2020-11-27, version 2.1.11* The only option I get is to stream to my TV. No channel, volume, other controls. ### 1/5 — Would not connect *2020-11-12, version 2.1.11* Found my TV but would not connect. Message “connecting to family room TV on your WIFI network”. ### 1/5 — Doesn’t work anymore *2020-08-17, version 2.1.11* Wtf? ### 1/5 — Worked ok until recently *2020-07-18, version 2.1.11* Use to be ok controlling fire stick and tv, now however will not let me sign in. Deleted. ### 1/5 — Really can’t rate it yet *2020-05-03, version 2.1.11* I really can’t rate the app yet. It downloaded fine, but there is no option to connect to a Sony Bravia TV. Seems strange to leave the Sony products off the list... ### 1/5 — -10/10 WOULD NOT RECOMMEND *2020-04-06, version 2.1.11* It’s COMPLETE JANK-NESS. The app only works 9% of the time you use it. Have to exit out of the app and re-enter the app multiple times before it decides to wake up and do its job 👎 ### 1/5 — No star for this program *2020-03-30, version 2.1.11* Do not waste your time or money for this app! ## Most praised reviews (10 highest-rated) ### 5/5 — Was very convenient *2023-02-25, version 2.1.11* This app was very easy to use. I like that you can add multiple tv’s to this app to control from your phone. In my opinion this was a very easy and useful app. ### 5/5 — Perfect *2021-10-26, version 2.1.11* Superb best remote app for tv’s ever good convenient featured. Just perfect. ### 5/5 — Pretty Good! *2020-11-14, version 2.1.11* I connected it to the TV that is the same wifi as my phone and gave me a pin once I connected and it was really quick. ### 5/5 — Great remote *2020-10-01, version 2.1.11* I haven’t had one single issue with this remote, it’s worked perfectly since I got it. Very simple and convenient ### 5/5 — Ideal for amputee ! *2019-12-02, version 2.1.10* As a disabled individual and amputee I have a few restrictions on access to my entertainment and environment. I have been using the app for a short time period and it is extremely useful and not as complicated as other apps. ### 5/5 — Connects to all of my devices. *2019-10-14, version 2.1.10* Wow! I no longer need to keep up with 4 different remotes on 4 different devices on 3 different levels of my house (finished basement). This app connects to everything. ### 5/5 — Great again *2019-06-13, version 2.1.9* If you don’t have a remote just contact them and they will add it for you, thank you very much for the BDS 570 Harman Kardon remote ### 5/5 — Sure universal *2019-04-27, version 2.1.8* Good app, i love it, thanks so much👍🏻🙏🏻🌹❤️ ### 5/5 — Pretty good! *2019-03-05, version 2.1.8* This app has a more responsive button press than the alternatives like the broadlinks official app. Would be great without the ads! ### 5/5 — Awesome! *2019-02-09, version 2.1.8* Lost my controls all the time. The one thing that’s always attached to my hand is my phone great app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*