# SurePayroll for Employees — user reviews

> 89 indexed App Store user reviews of SurePayroll for Employees by SurePayroll, Inc, rated 4.65/5 from 9,438 ratings.

- Source: https://appshunter.io/ios/app/surepayroll-for-employees/id389154416/reviews
- App overview in markdown: https://appshunter.io/ios/app/surepayroll-for-employees/id389154416.md
- Rating breakdown: 5★ 7,293 · 4★ 499 · 3★ 225 · 2★ 105 · 1★ 435

## What do users think of SurePayroll for Employees?

Overall sentiment: negative

**Pros**

- 👍 Simple and understandable
- 🚀 Easy to read and understand check + taxes deductions
- 👍 Easy to use and navigate
- 👍 Helpful for employees
- 👍 Great service

**Cons**

- 🐛 Difficult to change deposit account
- 🐛 No option to download check in PDF format
- 🐛 Outdated look and feel
- 🐛 Slow loading and frequent crashes
- 🐛 Payroll services cancelled without explanation
- 🐛 Can't see actual paystubs or print them
- 🐛 Doesn't remember login credentials
- 🐛 Frequent password issues and resets
- 🐛 Unreliable facial recognition
- 🐛 App keeps closing unexpectedly
- 🐛 Blacked out information on paystubs
- 🐛 Inability to change password
- 🐛 Lack of customer support
- 🐛 Frequent login issues and account lockouts
- 🐛 Inability to view W-2 or 1099 tax information

**Commonly reported bugs**

- Frequent login issues and account lockouts
- Inability to change password or reset it easily
- Paystub information not displaying correctly
- Facial recognition not working as expected
- App crashing or closing unexpectedly
- Compatibility issues with older devices

**Most requested features**

- Add option to download or print paystubs
- Improve app performance and stability
- Enhance user interface and experience
- Provide better customer support and self-service options
- Integrate more payroll and tax information features

## Newest reviews (18 of 89)

### 2/5 — Unstable

*2026-07-13, version 7.1.0*

Had to delete and download 3 times and it still doesn’t work correctly. I put in the correct password and it tells me my credentials have changed only to put in the same password and after 3 minutes of spinning, it finally opens. Very frustrating

### 3/5 — Update

*2026-03-20, version 7.1.0*

I’m unable to update my phone number and I have to use a code every time I sign in
I cannot see my pay stubs

### 3/5 — Too many issues

*2026-02-14, version 7.1.0*

I have to reset every time

### 4/5 — Ire

*2025-12-10, version 7.1.0*

Need to print

### 3/5 — Where is my time

*2025-11-27, version 7.1.0*

I can see my check but not my hours nor my $$$ per hour

### 2/5 — Change deposit account

*2025-10-08, version 7.1.0*

Having difficulty trying to change direct deposit accounts

### 3/5 — PDF format

*2025-10-07, version 7.1.0*

There is no option to download check in the pdf format from the phone app

### 2/5 — Loads forever

*2025-03-14, version 7.1.0*

this app barely works, every time i try to log in the screen sits and loads forever and no matter how many times i reset the app it does the same thing over and over.

### 1/5 — Check tabs

*2024-04-08, version 5.0.2*

Didn’t show all my check tabs

### 1/5 — You can’t print stub pdf .

*2024-02-20, version 4.4.0*

As far as I can tell you get print stub PDF format .

### 4/5 — Has promise!

*2024-01-21, version 4.4.0*

I do enjoy the portal to view paycheck stubs but after couple logins I need to consistently setup Face ID again and again.  Too bad it doesn’t maintain it.

### 3/5 — App keeps closing

*2024-01-06, version 4.3.0*

I’d like to say the setup is pretty but sometimes the app won’t load and will just go back to my Home Screen after a few tries it does work on top of that there’s not really a lot of options BUT that’s ok this app is very helpful all in all.

### 1/5 — No way to see

*2023-12-28, version 4.3.0*

No way to see actual paystubs and print

### 1/5 — More information

*2023-11-29, version 4.2.3*

Do you need more opción to see. I want to see my w2

### 1/5 — Garbage

*2023-10-01, version 4.2.2*

Can’t reset password. Every time I try it times out immediately. Website has the same issue.

### 1/5 — No good

*2023-07-18, version 4.0.0*

Keeps logging me out works don’t works. No good

### 1/5 — Not user friendly

*2023-07-12, version 4.0.0*

I have my password but it needs to verify by text too. And I dont have that phone number anymore. Very frustrating having to ask your boss all the time for help.

### 1/5 — Horrible app

*2023-06-27, version 4.0.0*

Horrible app. Completely unusable. Have to reset password almost every single time despite writing the password down, putting it in notes, copy and pasting it. Etc. password resets won’t work either. Buttons lock out constantly and make accessing my information. Really wish my company would use something else for payroll. 👎👎👎👎👎

## Most critical reviews (10 lowest-rated)

### 1/5 — It doesn’t work properly

*2026-06-15, version 7.1.0*

I’ve been using Sure Payroll. I just go on Safari and do it that way I try to download the app to make my life easier to just find out the only way I can run the payroll is if it’s hourly my employees work and commission. I could enter their earnings when I went to run it unless it’s hourly rate it wipe them out. Deleted the app no back to my old way of doing it. I wish they will work at it and improve the app.

### 1/5 — Mobile and Web

*2025-08-01, version 7.1.0*

The looks is not good, very outdated

### 1/5 — Terrible - NO UPDATES

*2025-07-17, version 7.1.0*

This app is one of the worst, takes forever to load, doesn’t remember passwords or anything. And then I come here and see that they don’t even UPDATE the app. Last update was 9 months ago. I mean just wow..

### 1/5 — Payroll services

*2025-02-14, version 7.1.0*

I applied 2 days ago and today I received an email from them that’s telling me congratulations your account is ready to run your first payroll 
I open my laptop and logged in 
After logging in I see on dashboard that saying 
Payroll services Cancelled as of 02/14/2025 
??? 😂 what 
I talked to them via chat 
They saying safety department declined you and that saying your not good candidate at this time 

Very disappointed and never 👎🏼 and ever recommend to any one

### 1/5 — Loading too long

*2025-02-04, version 7.1.0*

Please fix your bugs loading way too long!!!

### 1/5 — Pay stub

*2024-10-15, version 7.1.0*

Don’t see my pay stub

### 1/5 — Sometimes can’t sign in, never remembers credentials

*2024-09-30, version 7.1.0*

Sometimes I can’t sign in at all. It’ll say my info has recently been changed (it hasn’t) so I have to use the browser. It has never once remembered my credentials even though I’ve clicked remember me numerous times.

### 1/5 — Slow

*2024-08-18, version 6.0.1*

When you try to log in it’s super slow and will ask you to log in several times

### 1/5 — Password Problems

*2024-05-14, version 5.0.2*

App makes me use my password every time I log in…it never initiates facial recognition.  Then, when I use my password and it logs me onto the payroll site, the first thing it asks me is if I want to use facial recognition, so I say yes…next time I try to log in …nothing…no facial recognition.

### 1/5 — App is nearly useless.

*2024-05-03, version 5.0.2*

And website so badly designed 
There is a reason this is so inexpensive

## Most praised reviews (10 highest-rated)

### 5/5 — Simple and understandable

*2024-07-30, version 6.0.1*

It is simple to use and navigate. Easy to read and understand your check + taxes deductions

### 5/5 — Download check stubs

*2024-02-05, version 4.4.0*

The next upgrade should be the ability to download check stubs on the app. As of now I have to log in to my desktop to download my check stubs.

### 5/5 — Employee

*2022-12-16, version 3.7.1*

This is my first time using this payroll system and I must say I really like it. Everything is so easy to see and the breakdown is great. I also got paid so quickly. I really recommend this system for all Employers.

### 5/5 — Missing a print function

*2022-12-04, version 3.6.3*

The app does almost everything I need, and meets almost all of my expectations really well. It would be great if I could also print a pay stub for those occasions when I need it rather than having to go login to a pc.

### 5/5 — Very good

*2022-04-14, version 3.3.5*

Simple and easy

### 5/5 — Great service

*2021-03-26, version 3.3.5*

This company does a great job.

### 5/5 — Payroll

*2019-12-04, version 3.3.2*

Excellent service . Thank you

### 5/5 — Fast secure and easy!!

*2018-10-20, version 3.3.1*

Secure payroll is so easy and secure.
I love the finger print easy access to check my earnings!!

Thanks again

### 5/5 — Good but could be better.

*2018-09-17*

I wish I could print pay stubs from the App. Could have sworn I was able to do so before.

### 5/5 — Easy To Use

*2018-07-13*

As a first user, the app was very helpful when changing usernames and passwords. Texting messaging was quick to respond.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*