# Surf Air — user reviews > 14 indexed App Store user reviews of Surf Air by Surf Airlines Inc., rated 4.50/5 from 73 ratings. - Source: https://appshunter.io/ios/app/surf-air/id592008851/reviews - App overview in markdown: https://appshunter.io/ios/app/surf-air/id592008851.md - Rating breakdown: 5★ 59 · 4★ 7 · 3★ 0 · 2★ 1 · 1★ 6 ## Most critical reviews (10 lowest-rated) ### 1/5 — Makes no sense *2021-01-06, version 5.5.3* You have to pay a membership in order to pay again for flights you want? The acquisition of blackbird was the worst thing for bb, I loved using blackbird but I think surf air ruined it. Surf air doesn’t even have an android app! What year is this? And what happened to my blackbird credits??? I don’t even understand this business model. Sad ex-blackbird customer. ### 1/5 — Ridiculous Prices *2020-08-19, version 5.5.1* You must pay for a $2500 annual membership before you can get a minimum $750 flight from the SF Bay Area to LA. Don’t waste your time. They also ruined Blackbird in their acquisition, and have yet to transfer over or reimburse my $400 in credits from that platform. Disgraceful! ### 1/5 — Requires $2,500 annual membership fee *2018-09-03, version 4.9.1* I have to you sign up and sign into the app it requires a $2500 annual membership fee. A bit misleading. ### 1/5 — Unable to register in the app *2018-06-18, version 4.6* I keep getting a ‘field missing’ error appear when attempting to register, even though all fields have been entered. I’m conscious that it may be there is no way to enter a U.K. based mobile into the app. I’ve tried using area codes and negating the first 0 but still no joy. There is little info around how Europeans register, nor anyway to contact directly from app. Oh, and your schedule page is broken for Europe. Can’t search for any destinations. Maybe you’re no longer operating here? Either way, UX has failed straight out of the gate :( ### 1/5 — Crash *2017-07-08, version 2.3.1* Using iOS 10. App fails to load every time. Have cleared all applications and cache to no avail. Forced to use the mobile browser version which works perfectly. The company overall is fantastic, 10 out of 10, but unfortunately my instance of this app is not working properly. ### 2/5 — Great service but annoying app *2016-06-29, version 2.1.5* I have to re-enter my login and password EVERYTIME I open the app. Really annoying. Please fix. ### 4/5 — No complaints *2021-09-28, version 5.5.5* The app has been solid for the past month that I have used it. ### 4/5 — Great Service, decent app, but I believe in SurfAir *2015-11-05, version 2.1.1* First off, I would like to say how estatic I was upon hearing that SurfAir was creating an iOS app, it was one of the deciding factors for me to jump on board because of how unreliable a responsive web version can be. I'm not blown away by any means of the overall UI/UX but it gets the job done, as a UI designer I won't go into too much detail but there is plenty of room for growth. However, it's great to have the flexibility to see your trips at a glance without having to worry so much on connectivity, plus having the same functionality of the web at your fingertips is exactly what I needed. The refreshing of your flights is a bit wonky, I was expecting something similar to the native pull down where it shows you a "syncing" icon to let you know all the information is current. Otherwise, a good MVP attempt to an already great and reliable transportation service. Really looking forward to new updates, and hopefully an earlier flight into Oakland from Burbank :) ### 5/5 — Constantly improving. *2022-10-28, version 5.5.6* We’ve been with Surf Air for about five years and you guys have improved you services consistently over the years! You’re a pleasure to work with. ### 5/5 — A1 services *2021-05-21, version 5.5.4* They go above and beyond to make everything happen as it should. Especially Matt. He’s the man ## Most praised reviews (4 highest-rated) ### 5/5 — The review above mine ... *2020-08-15, version 5.5.1* Ha ha that’s so funny every number on the globe except U.K. I doubt the English will ever wake up.... oh don’t forget to take you’re vaccine ;) ### 5/5 — The new version of the app looks great *2018-03-23, version 4.3* Love the new look and feel of the app - super simple to buy or reserve a seat on a surf air flight as well as check out cool experiences they’ve put together. ### 5/5 — Great update *2018-03-22, version 4.3* Great update from Surf Air. New app is a joy to use. Looking forward to seeing what else is added! ### 5/5 — More than an airline, the best service *2015-11-06, version 2.1.1* There is no need for an explanation. This is just the best way to fly. Period. Proud to be a member. Laurent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*