# Surface: Reel Life - A Supernatural Hidden Object Mystery — user reviews > 42 indexed App Store user reviews of Surface by Big Fish Games, Inc, rated 2.00/5 from 44 ratings. - Source: https://appshunter.io/ios/app/surface-reel-life-a-supernatural-hidden-object-mystery/id894057336/reviews - App overview in markdown: https://appshunter.io/ios/app/surface-reel-life-a-supernatural-hidden-object-mystery/id894057336.md - Rating breakdown: 5★ 6 · 4★ 5 · 3★ 2 · 2★ 2 · 1★ 29 ## Newest reviews (14 of 42) ### 1/5 — That’s a Shame *2020-04-30, version 1.0.0* Looked like it might be pretty cool. Unfortunately, at least as of 4/30/20, glitch [on the player sign in screen] STILL precludes ya from playing. Would give ZERO stars if i could, since i got to play ZERO game! ### 1/5 — Still won’t play! *2019-11-06, version 1.0.0* I’ve purchased at least 50 big fish games. This is the first time nothing works. Can’t even skip the intro scene or enter my player name. Bummer ☹️. On to the next game! ### 1/5 — Surface: reel life *2019-09-04, version 1.0.0* Can’t get past entering my name. I’ve reloaded it a couple of times still nothing. I see from other reviews it has been going on for a while and hasn’t been fixed. Does not have a full screen either ### 1/5 — App not working *2019-06-30, version 1.0.0* Can’t even add player name. Skip not responding. ### 1/5 — Won’t play! *2019-04-18, version 1.0.0* I absolutely LOVE big fish games, especially the Surface series but unfortunately it won’t play!! I download but it won’t do anything. I can’t even skip the beginning scene or type my name in. It doesn’t recognize anything. Would LOVE to play this Big fish game but haven’t had luck. I have downloaded and deleted several times but still no luck! Please fix so I can play!!!!! ### 1/5 — Don’t work *2018-12-16, version 1.0.0* I have an iPhone X and couldn’t even hit the skip button on the intro let alone put my name in. Don’t bother ### 1/5 — Doesn’t work *2017-12-04, version 1.0.0* Downloaded and the game doesn’t work can’t type name in at beginning or press play nothing works ### 1/5 — Would love to play...if it worked *2017-05-20, version 1.0.0* The game looks interesting with a good storyline and graphics but cannot get past the title card. When I go to enter my name into player I cannot type. Apparently this is a glitch with IPhone 6s+. Your company needs to fix this immediately, because as someone who has spent plenty of money and time invested into your games, I am highly disappointed and I am sure others are too. ### 1/5 — Crashes and won't save progress *2016-10-13, version 1.0.0* I have tried playing this and even paid for the full version. Every time I leave the game it starts back at the beginning. Also crashes a lot. Too bad as the game itself looks good. ### 1/5 — Won't go past the name screen *2016-06-11, version 1.0.0* I downloaded this game because it looked exciting! Played the intro and went to type in player name but it won't register that I'm touching any letters. Tried everything. Irritated because I can't even play this.... ### 1/5 — It would be nice if it worked! *2016-01-21, version 1.0.0* Will not play on an iPhone 6s+. Frozen on the opening screen. This is the third game I have tried to purchase from the Big Fish library that is not compatible. Update if you want a better review. ### 1/5 — Crashes and loses save file *2015-10-28, version 1.0.0* The game itself was quite enjoyable, however it kept crashing during hidden object scenes and then my save file was lost. I'm not willing to start over again. ### 1/5 — GRRRR!!!!! *2015-04-18, version 1.0.0* Loved the game at first.....played it for a total of three hours and then it started crashing. Now I just went back to finish playing and IT STARTED ME FROM THE BEGINNING!!! Please fix!!!! ### 1/5 — Crashes!! *2015-04-16, version 1.0.0* It constantly crashes! It might actually be fun if it wasn't for that. Waste of money...please fix this bug. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2021-11-09, version 1.0.0* Just like so many other big fish apps I download them and then when I go to type in a name it freezes and won’t work. Extremely frustrating because I love their games that do work I’ve played every single one and now I’m trying to play the others that never work!! ### 1/5 — Does not work *2020-11-16, version 1.0.0* Cannot move past the title page. Please fix ### 1/5 — Poor poor poor *2020-11-11, version 1.0.0* Big fish there is a review 2 YEARS AGO saying you can’t even play the game because it won’t let you type in player name or skip intro. Wish I’d seen that review before PAYING for this game as it does the same thing for me!! sort it out...UNACCEPTABLE!!!! ### 1/5 — Broken *2020-11-11, version 1.0.0* It won’t let me put my name in so I cannot play!!! ### 1/5 — Doesn’t work! *2020-11-09, version 1.0.0* I cannot skip the start scene so left it running. At the end I got the screen to add my name but couldn’t type into it. Deleted and downloaded again but still doesn’t work. I paid for this and feel extremely unhappy. Please reply. Please fix! If you need my contact details please ask. ### 1/5 — Can’t play *2020-11-08, version 1.0.0* Game looks like it would be really fun with an interesting storyline but can’t get past the title screen. Tap functionality does not work at all. Can’t skip the beginning story or type in name to be able to play. I like Big Fish and hope this gets fixed. ### 1/5 — Why? *2020-11-06, version 1.0.0* Why are you advertising this app? It won't even allow game play. It starts up, plays the intro sequence (skip button doesn't work), then shows the option to name your player, but nothing works. It's like the touchscreen option is disabled. Keyboard doesn't work, "OK" button doesn't work, nothing. Attempted on 3 different devices. Nada. 🤷🏼‍♀️ ### 1/5 — Won’t play. Can’t even write your username. *2020-11-06* Useless ### 1/5 — Glitches *2020-11-06, version 1.0.0* This is the 4th game that I am not able to play. When the screen to type your name pops up so does an add for the game then it freezes and you can’t do anything at all. ### 1/5 — Surface reel life. *2020-06-30, version 1.0.0* Just bought this on offer for £2.99. can’t get past title screen. Wouldn’t let me enter a name or progress beyond that screen, waste of money!! ## Most praised reviews (10 highest-rated) ### 5/5 — poifect *2016-01-18, version 1.0.0* awesome game for slowing down the mind at night especially and relaxing good strategy not too easy ### 5/5 — Love it *2015-04-19, version 1.0.0* Great game! Nice and long as well as the bonus chapter! Had the app force close 3-5 times but it opened right back up; could just be my signal or something! Def worth the $3! ### 5/5 — Surface: Real life *2015-04-14, version 1.0.0* This is a very fun hog, even with Impaired vision, I find this to be a very fun game Thank You ### 4/5 — Pretty fun *2015-04-16, version 1.0.0* I like these types of puzzle and object finds. ### 4/5 — Fun game. *2015-04-15, version 1.0.0* The casual level is very easy and relaxing to play. I will try a harder level next time. The reason I did not give the game five stars is that there is no zoom on the HO games. ### 4/5 — Well done! *2015-04-14, version 1.0.0* The instructions for one minigame were incomprehensible. Other than that, very enjoyable throughout. Terrific storyline. I love this hints design that lets you teleport to where there is something you can do. I wish they all had this feature. ### 3/5 — Buggy *2015-06-16, version 1.0.0* Friends & followers, Game is quite interesting with some unique HO's & mini games. Vibrant scenery with characters & events that are not too over the top or annoying in their presentation. Interesting plot line with long play. Way too many glitches in general for my comfort zone, along with having to tap an item over & over again, until ones fingers almost fall off... Having to re-boot game because of a glitch, or being required to tap something repeatedly in order to collect it, got quite irksome after awhile. There was also the issue of game running too slow in general: like it lost its signal and was trying to synchronize itself again...Quite strange. Due to the many annoyances that one experiences whilst playing this game, I would not recommend purchasing it unless it goes on sale. Thank you for your continued support. ~Kamen Rider ### 3/5 — Surface: Reel Life *2015-05-19, version 1.0.0* Probably a fun game but everytime I stop and go back it starts from the beginning. Very frustrating!!! ### 2/5 — Please help *2020-02-15, version 1.0.0* It looks like a great game but i watched the start cut scene and then when it came to type in your name it wouldn’t work i reopened the app i tried to skip the cut scene and it wouldn’t work then again at the name typing part nothing happened please fix this bigfish ### 2/5 — Buggy! Needs major fixes! *2015-08-23, version 1.0.0* Could not play at all on my iPad Air2 with iOS 8 because there was no touch sensitivity and had to hit items really hard over 10 times to register, sometimes up to 25 times! Then tried on an iPad Air with iOS 7 and it worked much better although it crashed right after the first hidden object scene (which had no zoom, but the second did) but came back to the same scene and I just had to restart the hidden object scene. I took the chance and purchased it and as soon as it unlocked, it brought me back to the beginning of the game with all my progress lost. Good thing it was a short trial! Although I was on the fence about purchasing because of the short trial... I'm going to have to restart from scratch so I will update after I actually get to play this game through... OK, now it is stuck and I can't move on.... I try to pick up the saw handle but it won't move. I tapped about 100 times and can't pick it up. According to the hint and the guide, it should be able to be picked up with just a tap. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*