# Surface: Reel Life HD - A Supernatural Hidden Object Mystery — user reviews > 101 indexed App Store user reviews of Surface by Big Fish Games, Inc, rated 3.70/5 from 209 ratings. - Source: https://appshunter.io/ios/app/surface-reel-life-hd-a-supernatural-hidden-object-mystery/id894057737/reviews - App overview in markdown: https://appshunter.io/ios/app/surface-reel-life-hd-a-supernatural-hidden-object-mystery/id894057737.md - Rating breakdown: 5★ 91 · 4★ 52 · 3★ 15 · 2★ 15 · 1★ 36 ## What do users think of Surface? Overall sentiment: negative **Pros** - 🚀 Great graphics and story - 👍 Enjoyable game experience - 💡 Unique gameplay mechanics **Cons** - 🐛 Frequent crashes and resets - 🔥 Game progress not saved - 👎 Buggy and glitchy **Commonly reported bugs** - Game freezes and crashes - Progress resets to the beginning - Compatibility issues on certain devices **Most requested features** - Fix game crashes and progress resets - Improve game stability and reliability ## Newest reviews (12 of 101) ### 4/5 — What the heck??? *2020-11-25, version 1.0.0* I was at the part where I was going to help Jane to get to the tower then suddenly there was this flash and now I’m back at the beginning of the game. Again what the heck?? ### 4/5 — SURFACE: REEL LIFE *2020-11-16, version 1.0.0* Enjoyed the game. Had 3 problems. 2 of the problems happened where I finished doing something and then the game would shut down. I was able to go back in after making sure game was restarted and was able to keep playing. 1 (The worst) was I did something out of order and I had to restart the entire game. I was lucky because I felt I was still close enough to the beginning that I didn’t mind restarting the entire game one time. ### 3/5 — Bugs *2020-11-12, version 1.0.0* Bugs, not letting me pick up some object ugh! ### 2/5 — Surface:Reel Life *2020-11-10, version 1.0.0* Had to keep going back to the beginning every time I went to play it, it would crash and I would have to start at the beginning again. Very disappointed ### 4/5 — Surface: Reel Life collectors edition *2020-11-09, version 1.0.0* Fun game but had Bugs that caused resets several times. It was hard to click on items and pick them up without pressing many times. Also on the pier you should not be able to put the rope on the statue and door before you pick up the saw handle. The game was challenging which was good. If items didn’t have to be clicked on multiple times and the saw was accessible “After” the rope was attached to the statue, I would have given this game 5 stars. ### 3/5 — Buggy! :( *2020-02-12, version 1.0.0* 2020.02.11 I haven’t played this game for a long time (3+ years, I think). Today, I played for a little over an hour and it crashed. I restarted and returned to where I was when the game crashed, but within 30 minutes, it crashed again. This used to be a 5-star game, but it seriously needs an update. It used to work, just fine and that was on my old iPad Air 2. I’m now using an iPad Pro (12.9”) and the lasted iOS update. ### 3/5 — Keeps crashing *2016-11-08, version 1.0.0* Brilliant game but like many other reviews on here, it keeps crashing then resetting to the beginning, therefore I haven't finished it for the second time. Really annoyed, waste of £4.99. Want my money back or a fix please. ### 3/5 — Not happy *2016-06-24, version 1.0.0* I was enjoying this game until one night I sat down to play and I couldn't get it to open! It will let me play but only from the very beginning. So frustrating when I was more than half way through and I have lost my achievements. ### 3/5 — Reset, reset...... *2015-10-01, version 1.0.0* I waited for a while before playing this in hopes that the restarting glitch would get fixed... I decided to try it now and sad to say they haven't fixed the glitch. About 1/3 of the way through the game decided to restart itself from the beginning... Why are so many games not playable!? I'm tired of playing game after game after game having to restart or just simply cannot complete.! Is it that hard to thoroughly check each game before releasing it to the public? The game itself seems quite good. Love the hogs where your inventory items can be used. I'm enjoying the whole "Surface" series! Just wish more time would be spent perfecting each game before releasing them! ### 2/5 — Reel stinks *2015-09-17, version 1.0.0* This game has crash issues AND story issues. It probably is the silliest story I have tried and definitely not worth $6.99 ### 2/5 — Please don't buy unless they fix the glitches! *2015-08-19, version 1.0.0* This has the potential to be a very good game, and I've enjoyed all the other Surface games, but this one keeps on letting you get about a third of the way through, and then going back to the start if you leave it for more than a couple of hours. I have restarted it three times, desperately hoping that it would let me finish it, but I am totally fed up now and truly hoping for an update or a refund. ### 4/5 — Glitchy *2015-06-09, version 1.0.0* Seems like another great "Surface" game. Fix the bugs and get star #5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Froze *2023-10-31, version 1.0.0* I got to where I put the lever on the fountain and the whole game froze. I’ve tried restarting several times and it keeps freezing at that part. Never a good idea to sell such a glitchy game. Now I can’t finish the game. I want my money back! ### 1/5 — Unplayable and I’m done with FISH! *2021-11-08, version 1.0.0* Unless you are going to play this game from beginning to end all in one Setting then you’ll never get anywhere because this game goes back to the very beginning each and every time you open it! The creators have no intentions of fixing this game. Since Fish was bought out they could care less if you buy a game and it doesn’t work! I’m done with FISH! ### 1/5 — Having Issues *2020-11-18, version 1.0.0* Playing this game on an iPad, the game continues to start from the beginning. It doesn’t save any gameplay. ### 1/5 — Won’t stop resetting. 😡😡😡 *2020-11-13, version 1.0.0* I’ve attempted to play this game 4 times now but every time I turn it off and go back to it it resets back to the beginning, Very disappointed. Just glad I only paid £2.99 for it. Waste of blooming Time. ### 1/5 — CRASHES ! DO NOT BUY *2020-11-08, version 1.0.0* i saw it on sale with a trial, but during the trial it crashed, exactly as described by other reviews. DO NOT BUY. ### 1/5 — I can understand why *2020-01-03, version 1.0.0* Big fish totally missed the mark on this game. Can’t put my name in. Can’t even play the game. There nothing about this game that work’s, unless you count the money big fish is steeling from customers. ### 1/5 — Awful *2018-02-10, version 1.0.0* Got to the first hos and just crashed.. crashed . Crashed! Nwill not purchase even at discount price!!!! ### 1/5 — Amy *2016-07-30, version 1.0.0* I'm disappointed with this game, it keeps freezing I've unloaded it & reloaded it. We'll see what happens when I get further on. Only two stars. Tia is my name, I only give one star, this game seamed fine until it freezes constantly We've unloaded it & re-loaded it without any joy. This game is a waste of money! ### 1/5 — Seems promising, but CRASH *2016-06-12, version 1.0.0* I played this game when it first came out. It crashed, but kept my place. Now, I crashed twice when doing the HO scene in the room with the popcorn maker. Open the cabinet, find all the objects and CRASH, so I needed to start over. The hint button tells you if you need to go to a new location and it allows you to teleport there. There's a lot of unnecessary back and forth, like most of these games. Most moves are pretty logical, but not all. You'll need the hint button. The games are different, at least the pinball game was. I'll keep this on my watch list for a sale price and to see if they fixed the crash problem. I don't consider the intro price reasonable. And I certainly won't buy a game that crashes ### 1/5 — Game resets progress every Time!! *2015-06-18, version 1.0.0* I love these games, but I am getting a little tired of wasting my money. I have 2 big fish games that I paid for and no longer work on ios8, no updates! Now this new game...every time I go back to play more, the game has reset and starts from scratch! Very frustrating! Please UPDATE YOUR GAMES SO THAT THEY WILL WORK!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Big fish *2023-01-08, version 1.0.0* I love it ### 5/5 — Okay game to play *2021-01-03, version 1.0.0* My only complaint is that the map is useless ### 5/5 — A great game *2020-11-14, version 1.0.0* Perhaps the devs fixed the bugs because I had no issues at all. I like the story line, graphics are great and nice and colourful, HOPs have a nice little twist. Overall well worth the sale price of £2.99. ### 5/5 — Surface *2019-06-08, version 1.0.0* Lots of problems, kept throwing me out, how do I collect more flowers. ### 5/5 — Works Great For Me *2018-02-12, version 1.0.0* No problems other than having to tap with a little more pressure to get through this problem free game. Using an iPad 4 and loved every minute playing. Recommended! ### 5/5 — Thumbs up *2015-08-28, version 1.0.0* I enjoyed this one. I played right through to the end and completed the bonus game. Personally didn't experience any glitches. Found it entertaining. ### 5/5 — Nice change... *2015-07-19, version 1.0.0* For a change, everything actually worked. Unusual for Big Fish! ### 5/5 — Enjoyable game *2015-06-08, version 1.0.0* Great graphics decent game play and challenging puzzles. I didn't have any glitches like others have had. ### 5/5 — Reel life *2015-05-10, version 1.0.0* Something beautiful, something new one thing. It's fantastic to review. Loved this game. Can't wait for another great game. Always a Lady. ### 5/5 — Surface: Reel Life *2015-04-22, version 1.0.0* High quality game from Elephant. Good story, a nice mix of puzzles and HOPs, and some bonus things to search. Had no crashes. Bonus game a good length, puzzles easy to medium, interactive map and journal. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*