# Surfshark VPN: Fast & Secure — user reviews > 4,130 indexed App Store user reviews of Surfshark VPN by SURFSHARK LTD, rated 4.70/5 from 128,045 ratings. - Source: https://appshunter.io/ios/app/surfshark-vpn-fast-and-secure/id1391782046/reviews - App overview in markdown: https://appshunter.io/ios/app/surfshark-vpn-fast-and-secure/id1391782046.md - Rating breakdown: 5★ 110,320 · 4★ 8,205 · 3★ 3,346 · 2★ 1,533 · 1★ 4,641 ## What do users think of Surfshark VPN? Overall sentiment: positive **Pros** - 🚀 Fast and reliable VPN - 🔒 Secure and privacy-focused - 👍 Easy to use and set up - 💰 Great value for money - 🌍 Wide range of server locations - 🔍 Effective ad-blocking **Cons** - 🐛 Occasional connection issues and disconnects - 🔋 High battery drain on mobile devices - 🤖 Conflicts with some apps and websites - 📵 Difficulty disconnecting or disabling the VPN - 🕰️ Slow speeds in certain regions **Commonly reported bugs** - VPN blocks access to banking and financial apps - Inability to log in or access account after subscription cancellation - Inconsistent server locations and IP addresses - VPN causing internet connectivity issues on some devices **Most requested features** - Ability to exclude specific apps from VPN - More customization options for the VPN settings - Improved compatibility with older devices and operating systems - Automatic VPN reconnection when network changes ## Newest reviews (10 of 4,130) ### 3/5 — Not currently working in China *2026-09-06, version 4.7.2* The app has not been working in China for days any update on this? ### 3/5 — Detection of VPN *2026-09-04, version 4.7.1* Why is my VPN detected when the purpose of having one is not to be blocked cause out of country? I Have NordVPN too same issue, sometimes works sometimes screws me! ### 2/5 — S l ow! *2026-09-03, version 4.7.1* A lot of countries have a slow connection 🥲 ### 3/5 — X (Twitter) auto play. *2026-09-02, version 4.6.1* Works great except for the App ‘X’ videos. Auto play on all media does not play. I’ll often pause Surfshark when I’m using ‘X’ ### 2/5 — Mike Crash *2026-09-02, version 4.6.1* It seems since I haven’t taken up your offer of renewal, that I seem to be having problems with SurfShark , coincidence ? ### 1/5 — Misleading app *2026-09-02, version 4.7.0* The plan offers antivirus but the website missed mentioning that it does not work on iOS but mentions it compatible with MacOS. Customer service agent is very rude and they do not even acknowledge that it’s a mistake and there is no escalation point. Very poor customer service. ### 1/5 — It doesn’t work *2026-09-02, version 4.7.0* I can’t connect from either my Mac or iPhone. I want a refund. ### 5/5 — Best VPN you can get *2026-09-02, version 4.6.1* I’ve been with Surfshark for years and apart from being incredibly competitive on pricing, their service is fantastic. Even when I had a query they dealt with it extremely quickly, and they are always very helpful ### 5/5 — Connection Choices are good *2026-09-02, version 4.6.1* Lots of connection points for choosing ### 1/5 — It does not work for bbc app *2026-09-02, version 4.7.0* Unfortunately I could not connect to bbc . Surfshark did not fool bbc app ## Most critical reviews (10 lowest-rated) ### 1/5 — ужас *2026-09-06, version 4.7.2* не работал совсем ### 1/5 — 始终链接不到网络，这个版本也不行，重装也不行！ *2026-09-05, version 4.7.2* 始终链接不到网络，这个版本也不行，重装也不行！ ### 1/5 — Awful connectivity *2026-09-05, version 4.7.2* I got charged $13.99. I was never able to connect even after the charge I kept getting ads popping up to have me sign up for other plans. I attempted to reach out to customer service but it's an automated AI bot that would not help me. Waste of time and money. A rip off that I wish I could give zero stars. ### 1/5 — Only one IP address with NO option??? *2026-09-04, version 4.7.1* Is this what "Success" looks like?? Take away more and more options and expect contempt??? Your drive, like countless many many businesses, less is better? Be Happy with THAT!!! ### 1/5 — Не работает *2026-09-04, version 4.7.1* Зашел, зарегистрировался, ничего не включается ### 1/5 — Terrible vpn *2026-09-04, version 4.6.1* This vpn sucks and constantly stops my internet. They have the ability to make it better but they put the features customers want behind a pay wall. Constant issues and problems with internet when using this trashy cheap VPN. ### 1/5 — Just keeps getting worse! *2026-09-03, version 4.6.1* The app has had so many goddamn changes. It’s SUCKS!!!!!!! It just keeps getting worse and worse. Every single time barely keeps you connected. Can’t even keep a certificate installed in the VPN section. It keeps asking me to install new install new one install new one install new one well you know what this app sucks! ### 1/5 — Review *2026-09-03, version 4.7.0* Customer service can improve by an agent guiding you rather than the AI ### 1/5 — Don’t bother *2026-09-03, version 4.7.1* Waste of money ### 1/5 — iPhones 11 *2026-09-02, version 4.7.0* What have you done my VPN is off on like a yo-yo now my phone is useless unless I turn the VPN off. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-09-06, version 4.7.2* Very good ### 5/5 — Pretty easy to navigate *2026-09-06, version 4.7.1* Easy VPN app to navigate. Price is reasonable. ### 5/5 — Good vpn *2026-09-05, version 4.7.2* Fast , safe ### 5/5 — 高端VPN中价格最低。 *2026-09-05, version 4.7.1* 高端VPN中价格最低。但使用很好。价廉物美。长期订阅。 ### 5/5 — Works really well! *2026-09-04, version 4.7.1* Excellent protection & a great value. Highly recommend. ### 5/5 — Reliable. *2026-09-03, version 4.6.1* Good value. Simple to use. Reliable ### 5/5 — Kirk *2026-09-03, version 4.6.1* Grudgemont ### 5/5 — Over an A- *2026-09-03, version 4.7.1* I would give this an A+ if it hadn’t been so difficult to renew my subscription with a monthly plan. They geared it heavily towards a yearly subscription which I just don’t want. ### 5/5 — Best VPN *2026-09-02, version 4.6.1* So affordable and works great! ### 5/5 — Solid! *2026-09-02, version 4.6.1* For the average person this is the ideal easy to use and affordable VPN. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*