# Surprise: All-in-one fun — user reviews > 362 indexed App Store user reviews of Surprise by Surprise.com, Inc., rated 4.34/5 from 4,603 ratings. - Source: https://appshunter.io/ios/app/surprise-all-in-one-fun/id1550065067/reviews - App overview in markdown: https://appshunter.io/ios/app/surprise-all-in-one-fun/id1550065067.md - Rating breakdown: 5★ 3,700 · 4★ 114 · 3★ 98 · 2★ 87 · 1★ 614 ## What do users think of Surprise? Overall sentiment: negative **Pros** - 🚀 Fun games - 🎁 Chance to win prizes - 👍 Lots of different ways to earn rewards **Cons** - 🐛 Frequent app crashes and bugs - 🔑 Difficult to actually win prizes - 💰 Expensive to progress and unlock features - 🤖 Poor customer support and communication **Commonly reported bugs** - Surprise eggs not working as intended - Glitches with spinning wheels and mini-games - Inconsistent progress tracking and lost progress **Most requested features** - More transparency around odds of winning prizes - Ability to exchange/redeem earned rewards more easily - Improved stability and reliability of the app ## Newest reviews (15 of 362) ### 4/5 — Nice *2026-08-09, version 3.30.0* I haven’t won anything yet but it looks promising, but one thing I have tried is the scratch royale thingy and it doesn’t do anything when I tried swiping or tapping on the boxes :/ ### 4/5 — Loads of fun *2026-08-09, version 3.30.0* I am totally enjoying this app. I love smashing the eggs lol and building up the towns in the map. My only problem is that I can’t verify my phone number. I have gone thru all that the app says to do if this happens well… it’s still happening…. How can I claim my prizes when I can’t verify my phone number. I’ve put money into this game and I truly am having fun however o would like to collect my winnings. ### 3/5 — Loading screen *2026-06-23, version 3.29.05* Okay, so I just got this app. I sign up with my Gmail and when they told me to pick some items from the silver, gold, and diamond categories, I couldn't see the items. I don't know if it's supposed to be like that or not. And the loading screen takes too long. I kept resetting it and it’s still taking too long. I'll update, if I can in whenever it acts right. ### 2/5 — Fun when it works *2026-06-16, version 3.29.05* I loved playing this game. After I won something though, I noticed my app stopped working for several months. One day I opened it and it was working again. All was great until I won something else. I never received that item. It shows that it’s still being packaged in the app. When I reached out to support I got this generic message that said they were backed up and trying to get our orders. It’s been months. And after I sent that message, my app won’t work. Nothing loads anymore. It’s honestly not worth the hassle anymore. ### 3/5 — don’t get it if u don’t have patience or storage to spare!! *2026-06-14, version 3.29.05* i had this game for 3 years going on 4 and i’ve only won one time. The people i’ve invited have deleted the game so it’s like what’s the point of the game taking up so much space and it’s useless! (Update) the game has frozen so I’m gone bro delete it. ### 4/5 — Loading Forever *2026-04-17, version 3.29.05* The game is great, but I can’t play Spin N Win. Every time I try it just seems to load forever with no change even after deleting and reinstalling the app. ### 2/5 — Frozen *2026-04-15, version 3.29.05* My app won't load past 80 % ### 2/5 — Way too many bugs *2025-12-17, version 3.28.04* I have had this app for a couple years now and have NEVER won. Also, I signed up for the free trial for the “Elite” form of the app.. which was suppose to be for three days… and then went to cancel the subscription so I wouldn’t be charged monthly.. and it won’t cancel. It seems like this app is rigged to where it’s impossible to even win anything… ### 3/5 — Fun game WHEN it works *2025-12-05, version 3.28.03* I’ve played for at least a year. If the developers could keep it updated, that would be fantastic. It was recently unavailable on the server for a couple of months. The villages are very rarely updated. It would be cool to see the side games incorporated more into the main game for point collection too. ### 1/5 — Suprise me *2025-11-02, version 3.27.04* Since I started this game I have actually won stuff. I can play games an movies and choose my own prizes. I was super excited when my eggs turned into chickens.but now my game is completely gone and no server and everything is completely erased very sad news ### 1/5 — FRAUD - BROKEN app. Do not give your money. *2025-11-02, version 3.27.04* This app has literally been broken for over 1 mo. 0 explanation why from support when contacted. DO NOT give them a minute of your time, and for Gods sake, don’t buy up and make a membership purchase. If you do, it’ll just help them pay the lawyer fees they owe already ### 1/5 — Anonymous *2025-10-28, version 3.27.04* After long time using this app. This is a pay to get app and for over a month their servers have been down and haven’t done anything to fix the app.. terrible experience ### 3/5 — Love the app but *2025-10-18, version 3.27.04* I love this app but it hasn’t been working for a while now. It got an update and since then I haven’t been able to access anything ### 1/5 — Doesn’t work SCAM *2025-10-18, version 3.27.04* Hasn’t worked in over a month. Paid for the 6 month subscription and messaged them multiple times about fixing it or giving me a refund. It is a SCAM ### 1/5 — Disappointed. *2025-10-12, version 3.27.04* I purchased a 6 month vip subscription in August and haven’t been able to sign in or access since middle of September. The website for the developer does not work and BBB doesn’t have any information and I’m not sure what to do at this point. I attempted to dispute the charge with Apple and they declined to give me back my money. It was 99.00 for a 6month subscription! I am very unhappy and would like some resolution. Can someone or anyone help please? ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam. *2026-06-10, version 3.29.05* Had 3 eggs for a helicopter tour, got new egg with same expiry for a new card of helicopter tour instead of adding it to my current card. Nobody wins ### 1/5 — What happened? *2026-06-10, version 3.29.05* This app used to be really good a few years ago. It was possible to win prizes and I even won some high value items like a $50 gift card. I just remembered this app about a month ago and decided to get it again, considering that I already knew it was legit. I guess I was wrong. When you log in, you’re lucky if you can even get to the Home Screen. The app is just constantly loading and it freezes. If you manage to get to the home screen you can’t click anything else, not the hammers or the eggs, not the wheel or villages, nothing. I saw that they made almost the exact same game named JoyDrop, so I figured something happened with this app that they couldn’t fix and they needed to make a new one. I was wrong again. Maybe you can get to the Home Screen without as much trouble, but everything else is the same. Can’t tap anything without it loading and freezing. What happened to this app? Did the developers forget about it or something? I was really disappointed to find this out because this app has so much potential and it was great just a few years ago. If you’re thinking about getting it, don’t. It won’t work. ### 1/5 — Fraud. Don’t waste 💵 or 🕰️ *2026-03-04, version 3.29.05* App’s literally broken for weeks at a time. Promises big but never delivers on rewards - at most, it’s the same stupid bracelet - twice. Give them no money. If you do, it’s just funding lawyer fees they re: scams. If you complain or chat with their “help” bot? It gets SUPER sketchy. Wish I could share the photo of the help chats. ### 1/5 — Used to be great, now scam *2026-02-28, version 3.29.05* I used to love this app. I have about 4 prizes I’ve won in the past and received. Since they went offline for months and then came back, it’s worthless. The prizes will all expire before you can get enough keys. I have SO MANY items that just need 1 more key, yet they just keep starting new prizes that I’ll never win. And I have multiple prizes won in the past (before everything started to suck) that I’ve never received. ### 1/5 — Don’t waste your time *2026-02-10, version 3.29.03* I won a prize from this app over six months ago and I’m still waiting to receive it. Do not waste your time. ### 1/5 — Pay *2026-01-22, version 3.29.01* Almost impossible to win any gift cards off of this game doesn’t matter how many chickens you get you can’t do anything with them unless you have the hammers and the only way you can get those hammers is if you pay for them? You may get one or two every once in a while for free The only way you can win with this game is if you spend money so you’re really not winning gift cards you’re actually buying gift cards from this company ### 1/5 — This company took my money and won’t mail my items I won *2026-01-15, version 3.29.00* This company took my money and won’t mail my items I won. This company is a scam stay away from them. I did contact support over a dozen times ### 1/5 — Like fr *2025-12-23, version 3.28.04* Has anyone ever won on this game? Like actually money or prizes? I know I’ve been playing a long time & HAVENT won anything. 1st off too many prizes to win. Sad that these creators don’t give back to the loyal players. So I will be deleting. The real surprise is TRICK NO SURPRISE AT ALL. ### 1/5 — All the time there is a circle in spin n win *2025-11-08, version 3.27.04* The application does not work all the time the blue circle spins in spin n win nothing changes ### 1/5 — I used to love this game *2025-11-08, version 3.27.04* It’s been down for months haven’t gotten the prizes I won and spent a lot of $$$ ## Most praised reviews (10 highest-rated) ### 5/5 — Scammer *2025-12-28, version 3.28.04* Worst app the app is not working and I paid $99.00 for 6 months. The company yet to ship the prizes I won in the game. When I cancel my membership I paid for VIP and when I try to sign in it say no server found. When I click on app support even their website is blocked. Apple won’t do anything to get my refund. This company are scammers ### 5/5 — Shocked!!! *2025-12-07, version 3.28.03* I was shocked that u actually received my first gift!! It’s not a scam you really get your prizes , try it out! ### 5/5 — Currently *2025-11-05, version 3.27.04* Currently been glitching ### 5/5 — Logging In *2025-10-23, version 3.27.04* The game is great, but I got signed out and I keep getting a notification that says A server with the specified hostname could not be found. And when I try to contact Support I get an error message too. Can someone help please? This has been persistent for the last three weeks ### 5/5 — Love the Game BUTTTTTT... *2025-10-11, version 3.27.04* I absolutely love playing this game. I've gotten around 8 prizes thus far. Only problem with this app? Is it constantly freezes. It's been 2 weeks and I can get into it still... for whatever reason? It freezes and won't connect to the server. Other problem? Is you guys need to start building more worlds. I have over 52K in coins & climbing. Been waiting on a new world for 2/3 months now. Other than these 2 things? The app is fantastic. Oh, one more thing, you guys should drop the member price. $80 for 6mo is a lot,l in my opinion. Maybe drop it to $59? You'd probably have more sign up. ### 5/5 — Scammer *2025-10-10, version 3.27.04* Worst app the app is not working and I paid $99.00 for 6 months. The company yet to ship the prizes I won in the game. When I cancel my membership I paid for VIP and when I try to sign in it say no server found. When I click on app support even their website is blocked. Apple won’t do anything to get my refund. This company are scammers ### 5/5 — Love to win *2025-09-24, version 3.27.04* I have won so many prizes! Problem is I won a ton in May and now it’s September and still haven’t got them. Their first few I won I got immediately! And now the app isn’t working. All my eggs and everything show 0 !! Even my profile is gone. Needs fixing or have I lost everything???? ### 5/5 — I finally won something *2025-07-25, version 3.24.00* I was skeptical because most games are just some bull. This app has all kinds of games and stuff to do, but no commercials or adds ### 5/5 — Great App *2025-06-13, version 3.18.00* This app I enjoy so much finally a amazing app ### 5/5 — Gift cards galore *2025-06-11, version 3.18.00* I invited 2 friends and got a gift card each time. You can play your way to earn gifts for free. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*